Great Radiators Reviews 

243
•
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Order was processed and delivery the next day. 2 of the 3 rads were fine, but there was an issue with a Towelrads unit. Towelrads were very unhelpful and referred me back to Great Radiators who were i... See more

Company replied

Rated 5 out of 5 stars

Very positive experience with great rads; had really good options, in stock and available. Delivered very quickly (I think it was next day), well packaged and problem free. Top quality aluminium rad... See more

Rated 5 out of 5 stars

First time ordering from this company, must say they were excellent. Good variety of radiators, competitively priced, the web site is very easy to use, easy check out. Fast delivery with excellen... See more

Rated 4 out of 5 stars

Delivery took a little longer than promised but could live with that. Not really informed of progress and had to ask for details. Unit supplied with so much packaging, I recognise the need to protect... See more

Company replied

Company details

  1. Radiator Shop
  2. also in
  3. Boiler and Heating Service

About Great Radiators

Written by the company

Fastest Growing UK Heating Solutions Business

We are the fastest growing heating solutions business in the UK, and our business was created out of a desire to provide the best products alongside the personal customer service we would like to receive ourselves.


Premium Quality Radiators Delivered Straight to Your Door

Utilising our many years' experience of industry, business and design, we have used our trade links to secure a brilliant range of hand-picked heating solutions delivered directly to your door, at greatly reduced prices. With everything from towel radiators to bespoke radiators and underfloor heating with a great variety of sizes and outputs, as well as a wide selection of stylish accessories.


Order Online from Great Rads Today

Ordering online is easy. Simply head on over to our website to start browsing our wide range of radiators and radiator accessories today!

Written by the company

Free UK Mainland Delivery

Free delivery to UK mainland addresses.

Free delivery to UK mainland addresses.
*Oversea delivery fees vary, please email hello@greatrads.co.uk with your delivery address and relevant items for a quote.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

243 reviews

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4.5

All reviews

(243)

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Rated 3 out of 5 stars

Initial service by Jayde was great however

Initial service by Jayde was great, very helpful throughout. However radiators didn't arrive as was promised so had to postpone installation. Information from couriers to Great Rads wrong as radiators turned up quicker than told. However 1 radiator missing and no one could tell me why or when it was to be delivered. Complained to courier company only to be rudely told off by Angela that l shouldn't have bla bla bla. No further communication about missing radiator. Heating Engineer came and went and now need to return. Surprised to get a call from, not a close rneighbour, who found a soggy radiator in his garden. The house was unoccupied. Had to carry it some distance to my house. Hence scoring reflects my experience.

July 11, 2020
Unprompted review
Rated 1 out of 5 stars

Placed order and was advised an…

Placed order and was advised an expectation of when the radiator would arrive in stock, after emailing a week after expected date with no reply, I rang a week later to discuss why I’ve had no correspondence, was greeted by a very opinionated lady who I couldn’t get a word in edgeways with when asking why has it taken so long to have correspondence off them (I was waiting for this radiator to finish a customers property, and had I known the radiator wouldn’t be available until the 12th August I would have gone elsewhere) I was conveniently made aware by the lady who wouldn’t let me ask questions she literally had that email this morning and was getting back to me and how she is risking her life everyday, much like everybody like myself when out trying to earn a living, because I was unhappy with the answer that because we are in the middle of a pandemic that emails getting sent are affected by this virus, they have staff working from home everyday taking orders and sending emails to suppliers and customers etc, just using the pandemic as a poor excuse for customer follow up with orders. She then spoke above me, and was quite irate that I didn’t accept her lacklustre response to my email being the virus fault, my guess is that they were going to hold out until the bitter end hoping I’d want the radiator I paid for two months after the order, and losing an order instead of being honest and telling me it’s not going to come anytime soon, you may wish to go elsewhere where they may have it in stock.

July 7, 2020
Unprompted review
Rated 1 out of 5 stars

Rang up to make sure the radiator was…

Rang up to make sure the radiator was in stock was told it was and to order it now and would be with me within two days. Recieved conformation it had been shipped rang back up on the forth day to be told it was out of stock for four weeks no notification it was out of stock until i rang up.

June 24, 2020
Unprompted review
Rated 5 out of 5 stars

I ordered a towel radiator from…

I ordered a towel radiator from here.... stupidly the wrong colour. When it turned up I emailed them straight away and explained my mistake. By the next day they had exchanged to the correct colour... no faffing.. no problems!! Very happy!!

June 11, 2020
Unprompted review

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