Great Radiators Reviews 

243
•
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Order was processed and delivery the next day. 2 of the 3 rads were fine, but there was an issue with a Towelrads unit. Towelrads were very unhelpful and referred me back to Great Radiators who were i... See more

Company replied

Rated 5 out of 5 stars

Very positive experience with great rads; had really good options, in stock and available. Delivered very quickly (I think it was next day), well packaged and problem free. Top quality aluminium rad... See more

Rated 5 out of 5 stars

First time ordering from this company, must say they were excellent. Good variety of radiators, competitively priced, the web site is very easy to use, easy check out. Fast delivery with excellen... See more

Rated 4 out of 5 stars

Delivery took a little longer than promised but could live with that. Not really informed of progress and had to ask for details. Unit supplied with so much packaging, I recognise the need to protect... See more

Company replied

Company details

  1. Radiator Shop
  2. also in
  3. Boiler and Heating Service

About Great Radiators

Written by the company

Fastest Growing UK Heating Solutions Business

We are the fastest growing heating solutions business in the UK, and our business was created out of a desire to provide the best products alongside the personal customer service we would like to receive ourselves.


Premium Quality Radiators Delivered Straight to Your Door

Utilising our many years' experience of industry, business and design, we have used our trade links to secure a brilliant range of hand-picked heating solutions delivered directly to your door, at greatly reduced prices. With everything from towel radiators to bespoke radiators and underfloor heating with a great variety of sizes and outputs, as well as a wide selection of stylish accessories.


Order Online from Great Rads Today

Ordering online is easy. Simply head on over to our website to start browsing our wide range of radiators and radiator accessories today!

Written by the company

Free UK Mainland Delivery

Free delivery to UK mainland addresses.

Free delivery to UK mainland addresses.
*Oversea delivery fees vary, please email hello@greatrads.co.uk with your delivery address and relevant items for a quote.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

243 reviews

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4.5

All reviews

(243)

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Rated 5 out of 5 stars

Great Choice, Great Service!

I was looking for something a little different for my bathroom, and had no problem finding something to suit at Great Rads! I ordered it in the afternoon, and while it said next day delivery, I've been let down by so many companies lately that I wasn't really expecting it, but it arrived early the next afternoon, in perfect condition, followed by the rad valves the next day.

Highly recommend!

August 26, 2020
Unprompted review
Rated 4 out of 5 stars

Reliable

Good product, delivered on time. The customer care service was not very helpful but overall I definitely recommend them.

August 23, 2020
Unprompted review
Rated 5 out of 5 stars

Super easy to deal with

It's so nice when a supplier is so easy to deal with. Great choice, fast, efficient delivery and a quality item. Really pleased with my purchase. I wish every online supplier made life so easy!

August 12, 2020
Unprompted review
Rated 3 out of 5 stars

Great Radiators - but customer service needs some work.

We ordered two radiators (a single and a double) which were on next day delivery and we had scheduled the plumber in to fit them on the day they were due to arrive, so it was great that the delivery was so prompt. However, on inspecting the two radiators, the double one was only a single. I called customer service, and they organised a new radiator to be sent out, I was able to specify the date of delivery (which was great) but no apology was given. When the radiator arrived, they took away the incorrect one, again all good, the one delivered was now a double. We rescheduled the plumber again and this time when he started to view the double radiator fittings, one clip was bent, and there were no instructions or measurements as there were in the single radiator which he was able to fit. Again we called customer service and were informed they would contact the supplier and email me back. No email was received but we did receive a few days later a box of new clips to attach the radiator to the wall. Great radiators in the end - they look amazing, but had to organise the plumber to attend 3 times which was a higher cost to ourselves and we received no apology at all from the customer service team. Could have been a better experience.

August 9, 2020
Unprompted review
Rated 4 out of 5 stars

BEAUTIFUL RADIATOR

BEAUTIFUL RADIATOR, GREAT DELIVERY - ONLY 1 THING STOPS FIVE STARS - THE RADIATOR IS DESIGNER AND NEEDED THE DESIGNER VALVES TO MATCH AND COMPLETE THE LOOK. WHEN ORDERING I SHOULD HAVE BEEN PROMPTED TO BUY THESE OR THEY SHOULD HAVE BEEN INCLUDED IN THE PRICE. LACK OF VALVES CAUSED A BIG DELAY AND INCONVENIENCE TO THE BATHROOM PROJECT. i STILL WOULD BUY THE RADIATOR AGAIN.

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, emails answers very quickly and helpfully.

Had to wait for one radiator to become available as it was out of stock in the entire country, but I was kept updated and the radiator arrived very quickly once available

July 24, 2020
Unprompted review
Rated 1 out of 5 stars

Still waiting...

Still waiting...
I ordered a radiator, a week later I email to find out if the radiator was on it's way and no response.
Then I got an email to review the radiator, which I am giving, so before I gave the review I called up asking for my radiator. They said that the stockist is still waiting on them. So they said they would call me back, a day has passed and still no call.
Really frustrating that I have to keep chasing them up and I still don't have the rad.

July 15, 2020
Unprompted review

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