Greenhous Reviews 

Tanya was helpful, she clearly explained everything and made the whole process easy, no hard sell. We appreciated her honesty and helpfulness. A pleasant experience. Thank you Tanya

Absolute appalling Customer Service!! no organisational skills no communication skills and no Customer Service skills (Brad) to be texted as a first point of contact I found absolutely appalling and then to have to wait nearly 25 minutes with no apology then to be told I thought you were coming another day speaks absolute volumes. There was information that I wanted regarding a certain car which they didn’t know I was told that he would send me the required information and also sort out a test drive, but to this date, I’m still waiting. Absolute appalling Customer Service no follow-up from him nothing!

Poor hand over car not prepared. Cant get hold of staff who sold it. All around poor service will not use again.

From collection of our vehicle at home to communication of progress and payment on completion of our annual service and MOT plus delivery of our vehicle back home all excellent.Thanks to all staff envolved.

We received excellent service from Gursher recently when buying my Nissan Juke.
He was welcoming, knowledgeable and nothing was too much trouble for him.
His kind interactions also extended to our children. He made our purchase and experience one of the best we have had.

Great company, Alysha has gone above and beyond in helping. Superstar.

I have a 59reg Vauxhall zafira b diesel automatic and I haven’t had a service since 2019 due to personal reasons but I rang up to get a service quote and I was quoted over £1,000 and when I told her my registration number she told me it was a 2010 reg but it was registered in November 2009, so she got wrong, I won’t be going there again a total rip off.

If I had a chance not to have my lease car delivered by Greenhous in the future, I'd bite your arm off.

My lease car was due to arrive on 15th April. I arranged to give my current car back, and 10 minutes prior to that being returned, I got told my new car was not working and needed fixing. It wasn't until I rung up and complained that I was offered a courtesy car.

N.B. I did get a courtesy car later that evening.

Beyond this point, the communication was woeful in the main. I chased up daily, received no more than one, possibly two replies per week, and had no idea the status of my car, until I rung up and dealt with someone called Aimee, who actually gave off the impression of wanting to help me.

Even after the car was fixed, it was almost impossible to get a clear steer on warranties, delivery timeframes and further updates, including the day of delivery.

Everyone knows a delivery window is exactly that - a window. However, when said window is 9am-5pm, and after 3 chasers I don't get notified by the driver that my car is being delivered the same day until 4pm that afternoon, is unacceptable. My car was eventually delivered at 8:20pm.

The only saving graces that prevent this from being a 1* review is Aimee from the CRM Team, who as mentioned actually wanted to help me, and Neville, who delivered the car, and was fantastic at helping understanding the car, made sure it was clean on arrival despite the late arrival, and was friendly throughout.

Fingers crossed when I have to give this car back, someone else handles the collection.

Greenhous Cold Meece Stafford. Seriously I have seen cars in better shape in a Scrap yard. All staff are full of Bull, stinks too!

We were recommended this dealer by a friend and in particular, Nichole Smith. We contacted Nichole and she arranged a test drive of a Jaecoo 7 & 5 over two different visits. She stayed patient, polite and smiling through all our stupid questions and indecision and helped us get to the price we needed. Our new Jaecoo 7 is now ordered and expected in a couple of weeks.
We really just wanted to say a massive thank you to Nichole and would not hesitate to recommend her.
Richard & Alison.

greenhous at shrewsbury were very helpful and answered all my questions Paul who was very hwlpful

This review is for Service Department only. Telephone not offering appropriate option; only possible to leave a message; no response to message.
Very poor.

Purchased my car back in may 2025, Greenhous Shrewsbury advertised with 2 keys only 1 key supplied. This took two months to resolve… fast forward to January 2026 and an error comes up on the dash regarding a check sensor. This was booked in for the first week of Jan, told 2 weeks for the part… 2 months later the post arrived, and didn’t work. Now I have a courtesy car and have had zero updates from Greenhous or Omoda on when this will actually be resolved. Reached out to the ombudsman for a refund.

Tom was genuinely amazing from start to finish. From the moment I arrived, he made me feel so welcome and completely at ease, which really meant a lot. He took the time to listen to exactly what I was looking for and helped me find the perfect car without ever making me feel rushed or pressured.

What really stood out was how kind, patient, and thoughtful he was throughout the whole process. He explained everything clearly, made sure I was comfortable with every step, and went above and beyond to make it a really positive experience. On top of that, everything was sorted so quickly and smoothly, which I really appreciated.

It’s not often you come across someone who is not only so helpful but also genuinely cares about making sure you’re happy. I honestly couldn’t have asked for a better experience. Thanks again

Having never bought a new car before, slightly hesitant about the selling and buying process. No need to have been worried. Tilly did a great job putting me at ease and clearly explaining at every stage the buying process of my new Geely car. Her service post sale customer service was equally good.
Based on my experience, I would'nt hesitate to recommend this company.

My vehicle was delivered last week by Hassan who was absolutely brilliant. Rang me when he first left, to give an approximate time, and then again when 5 minutes away. Very thorough with the vehicle, despite it having some slight damage, he was happy to record this for me and answered any questions I had.

Since then, I have asked for the car to be fixed as this was brand new and not the experience I expected. Greenhaus have been extremely apologetic, and have already arranged someone to come to my address to resolve the issue - on the same day as they called me. They have assured me if it can't be fixed on the day, it will be taken in and sorted, mistakes happen but it is how a company deals with it that can make the difference. The car itself is lovely and I am extremely happy with the service received.

This could quite easily have been a five star review, a visit to Greenhous Shrewsbury, a helpful salesman and a 2 year old car I'm really pleased with equals a very happy customer.

It all fell apart when the servicing records I'd queried and was told were in the glovebox weren't there, the digital service record drew a blank and several phone calls and messages went unanswered. A lovely letter from the sales manager thanking me for my purchase told me to phone him direct if I had any problems also got me nowhere, he didn't return my calls either.

I expected more. I didn't buy my car in a layby or from a stranger on the internet I bought it from what I thought was a reputable dealer. Their failure to even reply to my queries made me question if the car I'm driving had even had a health check let alone been serviced.

This was very nearly a 1 star review but on passing the Telford branch of Greenhous today I took a chance and asked if they could help. Their Sales Manager was friendly, approachable and made the time to see me. It took him no more than a few minutes to check the records, confirm my vehicle had been recently serviced and get a copy of the paperwork printed out for me.

10/10 Telford Greenhous, Shrewsbury Greenhous you came up short and don't deserve my recommendation.

The service team was incredibly supportive and attentive.

I must begin by saying the reception staff were excellent . However, getting a key programmed to my car took from 9.30 until 4 .15. I was kept at the garage from 9.30 until 12.30 for a job expected to be finished with within an hour whilst I waited. Admittedly they gave me a lift back to my house and dropped the car back later that day, but the manager was begrudgingly prepared to only knock £20 off the fee when I had spent more than that on lifts to collect my grandchildren and my daughter in law lost pay whilst she waited . Given there was no parts outlay on their part , customer satisfaction and goodwill would have caused me to write off the fee were I the manager.

We got our new Vauxhall Grandland on mobility in Jan 2025 within 8 weeks we had issues and since then we have had problems with the car we have taken it back and forth 4 times and the issues never seem to be sorted even though they say they have. The customer service has been shocking the last time we said that the replacement car whike ours is being looked at needed a heated seat due to osteoarthritis of the spine and it helps my spine and one of the ladies there rolled her eyes. This upset me as why roll your eyes. We have had issues with them saying the car isn't ready as the macanic isn't in then 20 mins later to say its fixed as they need to hire car back as they are selling it. They couldn't of fixed the car as the sat nav ect wasn't touched. They don't open on weekends so its either Monday to Friday so left weekends without support. We needed to update a sat nav told what to buy and it wasnt cheap to find out its not compatible. Told it was then £60 to do by them then £70. If we go out in the car a noise ecos through the car and the only way to sort it is disconnect the battery that's dangerous when stranded. Especially when I'm disabled and my son is disabled. I have never been treated like this before and I pay for a car and not able to travel as it now panics me and my anxiety goes through the roof as you cant trust the car . Im going to hand the car back if not sorted this time as its electrical fault.