Greenhous Reviews 

We got our new Vauxhall Grandland on mobility in Jan 2025 within 8 weeks we had issues and since then we have had problems with the car we have taken it back and forth 4 times and the issues never seem to be sorted even though they say they have. The customer service has been shocking the last time we said that the replacement car whike ours is being looked at needed a heated seat due to osteoarthritis of the spine and it helps my spine and one of the ladies there rolled her eyes. This upset me as why roll your eyes. We have had issues with them saying the car isn't ready as the macanic isn't in then 20 mins later to say its fixed as they need to hire car back as they are selling it. They couldn't of fixed the car as the sat nav ect wasn't touched. They don't open on weekends so its either Monday to Friday so left weekends without support. We needed to update a sat nav told what to buy and it wasnt cheap to find out its not compatible. Told it was then £60 to do by them then £70. If we go out in the car a noise ecos through the car and the only way to sort it is disconnect the battery that's dangerous when stranded. Especially when I'm disabled and my son is disabled. I have never been treated like this before and I pay for a car and not able to travel as it now panics me and my anxiety goes through the roof as you cant trust the car . Im going to hand the car back if not sorted this time as its electrical fault.

I recently bought a new Jaecoo 7 PHEV from Greenhous Shrewsbury. Staff/Salesman were fine BUT people beware that these new Chinese vehicles are a new concept & staff are not very knowledgeable on them. This vehicle comes with a 7 year warranty but I am worried about getting parts for these vehicles at present. The handover of the vehicle is usually a pleasant experience but my handover took FOUR HOURS. None the staff at the Dealership knew how to get the Sat-Nav to work, The DAB Radio is faulty & only picks up about 8 channels, because of the inconvenience I was promised some protection Mats as a gesture of good will as there were none in the car when I picked it up, they said they'd be sent to me within a few days & I've now been waiting a Month. Sat-Nav did start working while driving the 45 miles back to my home but the Mats & the DAB are still to be fixed. Called parts & pleasant guy called Ian tells me they they 'don't know' when parts will arrive therefore Car carpets are getting filthy as I live in quite rural area & we're ticking along with the one channel we like & can get on the DAB Radio albeit quite crackly. This is not the experience I would expect when purchasing a NEW Car.

Samantha in the customer care has not only helped me, but she has been very responsive with my concerns. The brand of the car is Vauxhall, and their customer service is appauling.

Greenhous in contrast, have been very responsive, and agreed to have my car repaired, with them liaising directly with Vauxhall, after months of failed attempts by me.

Ben Coates also provided me with a substantive prompt response and was very apologetic once they had been made aware of the concerns I had. This was not the case with Vauxhall directly and so this was the first time someone had even apologized to me.

Thank you to everyone who dealt with my issues, it is greatly appreciated.

I have had nothing but issues with my brand new X-Trail including it locking itself and my elderly grandmother in the car on a bitter winters day where the battery decided to stop working and nothing electrical (which is the whole car) would work. Nissan at Shrewsbury were incredibly unhelpful and it took weeks for them to come and collect it to sort it because they didn’t believe I had an issue with it until someone came with a low loader and found it wouldn’t start.

Now today I’ve taken it in for a service I booked online only to be told they had no record of it despite me showing them an email reminder of the appointment and the confirmation email. They told me I missed my service on a date I know I didn’t book as I couldn’t get it there but at the time when making that appointment the woman in the service department was getting arsey that I couldn’t do most of the days she suggested as they wanted it at 8am and I needed a second person to be able to pick me up and they don’t understand that other people outside of the world of Nissan do have jobs and commitments too and can’t just drop everything. I ended up losing the call and I’m unsure if she hung up on me or if it was poor signal but either way it wasn’t booked in for a service until I did it online myself only to be told no such booking existed when I got it there this morning which took an hour out of our day and two cars doing an unnecessary journey.

I have since taken my custom to Nissan in Telford who are much more helpful and provide courtesy cars too. Greenhous are all about the big unveiling of a new car and about selling it to you but the aftercare is abysmal and I wouldn’t have another Nissan or go back to Greenhous again due to this experience and the fact the car continues to break.

I brought my vehicle to Greenhous Telford in July in response to a manufacturer recall. Unfortunately, while the car was in their care, it sustained damage.

Upon collection, I was informed that the damage was present when I dropped the vehicle off — a claim that was not only inaccurate but also made me feel dismissed and disrespected. I couldn’t help but feel that my concerns were not taken seriously, potentially due to my gender, which made the experience even more frustrating.

After some persistence, Greenhous Telford eventually accepted liability and replaced part of the damaged area. I was advised that the remaining repairs would be completed once the necessary parts had arrived. However, I am still waiting for this to happen.

Since then, I have made numerous follow-up calls, my last call being on 5th September 2025, during which I was assured I would receive an update the following week. That update never came.

This has been an ongoing issue for several months, and despite repeated attempts to obtain information and resolution, I have not received any meaningful progress or consistent communication.

Had it not been for the urgency of the recall and the safety implications, I would have sought service elsewhere.

Based on my experience, I would find it difficult to recommend Greenhous Telford, as my vehicle was returned with damage and the aftercare has been marked by unfulfilled promises and poor customer service.

Charging for recalls, not very professional

Carl was very accommodating, made the process very easy and was caring in his approach to dealing with us. I would have given 5 stars as opposed to 4 although the car didn't come with a spare tyre or mats, something I wasn't made aware of previously. I haven't bought a car for over a decade so maybe this is standard practise now but previously when I have bought vehicles, car mats and a space saver or similar have been there

I’m extremely disappointed in both greenhous and the LCV group. I got my van through the LCV group and was dealing with a gentleman called Owen. I had a quote for the ford custom through a different company but went to Owen who said at the time they would beat any quote. He then can bs L to me and said oh we can’t actually beat it but it was only about £30 difference so I thought I stick with him as I got my last van through them and it was great. This time round it was very different. After confirming the deal I was then passed on to Molly. I got a confirmation date of when the can be delivered and the driver who was delivering it called me the 2 pm the day before saying he will be with me for around 12 the next day. Just before 5pm the same day I got a call saying it’s not going to be delivered as there’s a problem with the funder. Luckily for me I still had my old van to be able to work still. LCV group never said what the actual reason was and didn’t know when it was going to be sorted. I also had to get temporary insurance as I had already changed my insurance to the new van. I had to keep on calling and e-mailing the LCV group to find out what was going on as they they didn’t seem bothered at all and all they kept saying was we’ve sent e-mails and waiting for a reply. I don’t know why they couldn’t just pick up a phone to get answers. After nearly two week I finally got a delivery date and got the van. I asked the LCV group to reimburse my insurance money I had to take out and they only said they would do half what I think is extremely unfair as they was the ones to cancel my delivery leave me in limbo. I finally got the van what came with lots of scratches and an electric folding wing mirror what didn’t work. I informed that the very next day as I didn’t get the van until 6pm in October what was pitch black and you couldn’t seem anything in the dark. I had called and e-mailed LCV group many times to get this sorted what took until December when I got one lot of scratches sorted as the company who came to do it only had one panel when there is 5. I then had to go back to the LCV group and greenhous saying the rest need to be sorted and I have spoke to 3 different people at greenhous tiegan, Samantha and someone else I can’t recall. I received the van 30th of October and it’s now 21st of august and it’s still not been sorted, still not been reimbursed my temporary insurance money and still have loads of scratches on my van. Greenhous also asked me to go get quotes to get the scratches sorted I gave them the quotes from two different companies and they said it was too expensive. I’m not sure what else I can do. I would not recommend using either of these companies as they don’t care about customer service and all they want is your money and hope I stop e-mailing. AVOID THE LCV GROUP AND GREENHOUS.

After many disappointing previous experiences buying ‘new to us’ vehicles from other car sales, we were blown away by the exceptional customer service and buying experience from Greenhous Shrewsbury. We travelled from Cumbria and are overjoyed with our new transporter. A minor ‘blip’ was swiftly dealt with and we would like to thank Carl for all his help with our purchase. First rate.

Update. Well how foolish do we feel, lied to, misleading omissions, warranties useless. Avoid, fell for the patter and missed the whiff of bullshit

Awaiting response, almost at 28 days then in hands of solicitors/ombudsman

Showroom staff very pleasant, polite and helpful. Sales team likewise. Our particular salesman very pleasant, understanding and not pressurising. Willing to spend as much time as it took with us, even down to taking us out in a demonstration run. Aftersales equally willing and helpful.

We Use Greenhous for our fleet needs and as a business that relies on our fleet being on the road, Greenhouse are top of their game from customer service right through to the mechanics in the work shop, nothing is to much bother, and they keep us moving without doubt

Everyone was very helpful with my purchase and resolving the issue I had afterwards.

I was well looked after arriving having done most of the discussions by phone.
The price of the car was classed as good on Auto Trader and my part exchange was good.
As I live just over 2 hours from Shrewsbury I was pleased it was a smooth changeover

Professional, welcoming service. I was kept informed during my service.

Exceptional service from Carl made the process of buying a car a pleasant one

As usual, excellent service. Easy to make appointments, always very helpful and pleasant to talk to. Service and MOT completed with no issues and completed on time.

Very helpful service team

Efficient, professional, kind & courteous service.
Thoroughly recommend.

Dear Lumen Automotive Team (part of Greenhous)

I am writing to share my experience with the recent purchase of my BMW M4, which I bought through your dealership in February 2025. I hope this feedback is taken constructively, as it reflects both the positives and areas where I believe your customer service could be improved.

From the outset, I dealt directly with Ben throughout the sales process. If I were to rate the communication and customer handling during this period, I would give it a 5 out of 10. Unfortunately, I found myself having to chase updates and information rather than being proactively kept in the loop as a buyer.

For example, we had agreed on a collection date, and I arranged a trip to your location — which is a five-hour drive for me. Only then did I receive a message from Ben saying the wheels needed refurbishing and the collection would have to be delayed. This suggested a lack of prior inspection and understanding of the car’s condition, which was disappointing given the significance of the purchase.

In June 2025, I encountered a serious issue with the car — a drivetrain fault and a gearbox malfunction that prevented me from engaging Park (P). The following day, I contacted a BMW main dealer and also reached out to Ben via message. I explained the issue thoroughly, supported it with photos and videos, and detailed the booking I had made with BMW. Despite this effort to communicate clearly, I received no guidance or response regarding the next steps.

While I understand that the warranty provided was for 3 months, and that this period had lapsed, I purchased the vehicle using finance arranged directly through Lumen’s finance partners. Given that the issue arose within six months of purchase, I believe I still hold certain rights under consumer protection laws if the car is deemed not fit for purpose.

However, this feedback is not about warranty disputes or assigning fault regarding the vehicle. My intention is to highlight the level of customer service and after-sales support I received — or rather, did not receive — following my purchase.

This was a £50,000 investment, not a budget purchase. At a minimum, I would have expected a courteous and professional reply — even if it was simply to explain that Lumen could not assist further, with a clear rationale. That level of transparency would have been appreciated and respected.

In conclusion, while the vehicle itself may be of high quality, the lack of communication and post-sale support has left me extremely disappointed. I will not be returning as a customer, as I believe effective communication is essential — especially with high-value purchases like this.