GroundGuards Reviews 135

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting that they are a credit to the company and excel at teamwork. The service provided is frequently described as excellent, from initial communication and ordering to installation and delivery. People appreciate the quick turnaround times, adaptability to site conditions, and the overall smooth process. The products themselves are also highly regarded, with many reviewers finding them to be exactly what they needed, robust, and of high quality. The procurement and ordering processes are highlighted as easy and efficient, with prompt responses to queries and clear communication regarding delivery. Reviewers also commend the delivery service for its speed and the patience of the drivers, even with challenging access.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their efficiency, helpfulness, and... See more

Service

Consumers find service to be positive. Many reviewers express satisfaction, highlighting efficient, friendly,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Product

Customers had positive experiences with the product. Many reviewers praised the product quality, describing... See more

Order

Users describe positive interactions with the ordering process. Many customers found online ordering easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure working with Luke and Bradley. Even under pressure they delivered and completed the job. They are both a credit to the company. They work amazingly as a team. They are extremely practi... See more

Company replied

Rated 5 out of 5 stars

We are very impressed. The product is great. The 2nd hand fastcover mats were as described, used but in good condition. The ordering process was good and the sales team were very quick with communicat... See more

Company replied

Rated 5 out of 5 stars

great service from start to finish. initial visit to survey work areas went well. Procurement process was easy installation and demob was carried out in a very efficient and safe manner equipment... See more

Company replied

Rated 5 out of 5 stars

Great experience with this company - all queries answered promptly, ordering online was easy (collected items) and guys at the collection point couldn’t have been more helpful. Also the product is gr... See more

Company replied


Company details

  1. Construction Equipment Supplier
  2. Building Equipment Hire Service
  3. Equipment Supplier

About GroundGuards

Written by the company

GroundGuards UK are experts in ground protection mats, trackway hire, and temporary access solutions for customers across the UK. For over 20 years, we have supplied ground protection mat hire and sales to the construction, civil engineering, events, utilities, and industrial sectors, helping customers create safe access, protect surfaces, and keep projects running smoothly in all weather conditions. We offer fast delivery, flexible hire or buy options, and expert advice to help you choose the right solution, from pedestrian access mats to heavy-duty trackway for vehicles and machinery.

We pride ourselves on being open, honest, and easy to deal with, and we believe that great service starts with listening to our customers. Customer feedback is incredibly important to us, as it helps us continue to improve and maintain the high standards our customers expect. Our aim is to provide reliable products, helpful support, and a straightforward experience from start to finish.


Contact info

4.9

Excellent

TrustScore 5 out of 5

135 reviews

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Rated 5 out of 5 stars

Luke and Bradley

Luke and Bradley, They did a really great job and completed a very important task in a very short time. Their communication was excellent and they were very helpful. We had worked with them before, and we are pleased to have worked with them again.

April 23, 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for taking the time to leave a review.
It's great to hear such positive feedback about Luke and Bradley. They’ll be really pleased to know their support on the job was appreciated, and we’re glad they were able to help when it mattered.

Thank you again for choosing to work with us.

The GroundGuards Team

Rated 5 out of 5 stars

What a pleasure working with Luke and…

What a pleasure working with Luke and Bradley. Even under pressure they delivered and completed the job. They are both a credit to the company. They work amazingly as a team. They are extremely practical and efficient when they work. Communication was great from as soon as they arrived. Would love to have them again. By Chloe ( Senior Site Manger of Goldbeck solar )

April 23, 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

Hi Chloe, thank you for your lovely review.

We’re really pleased to hear Luke and Bradley made such a positive impression on site. It’s great to know their teamwork, efficiency, and communication helped everything run smoothly, especially under pressure.

We’ll make sure your feedback is passed on to them both. Thanks again for choosing GroundGuards, and we’d be glad to work with you again in future.

The GroundGuards Team

Rated 5 out of 5 stars

good service and product

All my calls and emails were followed up quickly. I received good advice on the products and the delivery was made the following week.
Very happy with the service I received.

April 22, 2026
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Reply from GroundGuards

Thank you for your kind review. We’re glad you were happy with the service you received and that everything was followed up quickly. We really appreciate your feedback.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great experience with this company

Great experience with this company - all queries answered promptly, ordering online was easy (collected items) and guys at the collection point couldn’t have been more helpful. Also the product is great and exactly what we were hoping for. (Private individual not Industry therefore a small order) Thoroughly recommend this company.

April 14, 2026
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Reply from GroundGuards

Thanks for your feedback. We’re really happy to hear you had a good experience with us. We always aim to be helpful and provide the same friendly advice and efficient service for every customer, no matter the size of the order. We really appreciate your recommendation and hope to help you again in the future.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Excellent service

Really good service & excellent advice given at point of sale

April 3, 2026
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Reply from GroundGuards

Thank you for your kind review. We really appreciate your feedback. If there’s anything we can help with in the future, please don’t hesitate to get in touch.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Just a quick note that we are thrilled…

Just a quick note that we are thrilled to have GroundGuards as our partner as we develop a new program offering these Mats.

They have knocked it out of the park

March 31, 2026
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Reply from GroundGuards

Thank you for the great feedback. We are really pleased to be supporting you, and it is good to hear the team has made such a positive impression.

We appreciate your support and look forward to working together further.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Bish-bash-bosh!

Bish-bash-bosh and the product is on my doorstep, that is the best way to describe the service from Ground Guards! The product is great quality and at the best price I could find anywhere in the UK. These guys are a pleasure to deal with and can move product quickly, even to our small rock at the far end of the English Channel. Well done Ground Guards.

March 31, 2026
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Reply from GroundGuards

Thank you for taking the time to leave such a great review. We’re so pleased you had a smooth experience with us from start to finish. Our team works hard to make ordering straightforward and to get mats out quickly, so it’s great to know that came across. We really appreciate your support and hope we can help again in the future.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Two orders placed and handled…

Two orders placed and handled professionally. Both orders delivered on time (next day)

March 25, 2026
GroundGuards logo

Reply from GroundGuards

Thanks for your feedback. Great to hear that both orders arrived promptly. We appreciate your support.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Jacob and Bradley did a really good…

Jacob and Bradley did a really good job, great lads

March 19, 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

That's great to hear - I'll pass you feedback onto the guys. Thanks for taking the time to share it!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Would recommend

I purchased a pallet of used mats for a small event and apart from the price being very cheap compared to others I'd seen the whole process was dealt with easily over the phone.
Everyone I spoke to from first contact to last were friendly, polite & efficient.
Would definitely buy again and reccomend.

March 17, 2026
GroundGuards logo

Reply from GroundGuards

Thanks so much for your kind review. We’re really pleased to hear you found everything easy and that the team were friendly and efficient. We really appreciate your recommendation and would be very happy to help again in the future.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Another great installation by Camron…

Another great installation by Camron and Luke. Much appreciated

March 12, 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for your review. We really appreciate you taking the time to leave your feedback, and we’ll pass your comments on to Camron and Luke.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great experience

Great product, sensibly priced & arrived the day after I placed the order. Great service all round.

February 26, 2026
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Reply from GroundGuards

Thanks for taking the time to leave us a review - we really appreciate it. If we can help with anything in the future, just let us know!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery

February 18, 2026
GroundGuards logo

Reply from GroundGuards

Thanks for the feedback! We’re really pleased you were happy with your order. Please get in touch if there is anything else we can help you with.

Best,

Mike - Marketing Manager

Rated 5 out of 5 stars

Excellent service,arrived the next day…

Excellent service,arrived the next day and put straight to work.

February 10, 2026
GroundGuards logo

Reply from GroundGuards

Thanks for the great feedback. Really glad everything arrived quickly and did the job straight away. If you need anything else, just give us a shout.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Rapid response to all things asked and…

Rapid response to all things asked and a great product delivered and on site!

February 6, 2026
GroundGuards logo

Reply from GroundGuards

Thanks for taking the time to leave a review. Glad we could help and get everything delivered on site quickly.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Efficient friendly service

Efficient friendly service. Fast turnaround on delivery and brilliant when coming up against me being challenging with requests having never ordered anything like this before. Happy to go above and beyond. Will he using again in the near future!

January 30, 2026
GroundGuards logo

Reply from GroundGuards

Thanks for your lovely review. We are really pleased we could make your first order straightforward and hassle free. We look forward to helping you again in the future.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

ground mat stillage.

we ordered the ground mat stillage, I received a prompt quote back, after I accepted it, I was kept informed of delivery including when there was a delivery issue.
The product is strong and robust and will hopefully last for years.

January 28, 2026
GroundGuards logo

Reply from GroundGuards

Thanks for the review, we’re really pleased you’re happy with the stillage. If there’s anything else we can help with, please do get in touch.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Good company to deal with

Good company to deal with. They we're very helpful in choosing which product we needed and allowed a visit to their depot to look at them in person before buying.

January 23, 2026
GroundGuards logo

Reply from GroundGuards

Thanks for the review. Really glad we could help you choose the right product, and that popping over to see the mats in person made the decision easier. Appreciate your business, and give us a shout if you need anything else.

Mike - Marketing Manager

Rated 5 out of 5 stars

Professional service undertaken by a…

Professional service undertaken by a great team very tricky access give the lorry driver a raise

January 14, 2026
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for taking the time to leave a review. Really happy to hear the team delivered a professional service, especially with the tricky access on site. We’ll pass your comments on to the team - and to the driver! If there’s anything else you need, please get in touch.

Best,
Mike - Marketing Manager

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