GroundGuards Reviews 136

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting that they are a credit to the company and excel at teamwork. The service provided is frequently described as excellent, from initial communication and ordering to installation and delivery. People appreciate the quick turnaround times, adaptability to site conditions, and the overall smooth process. The products themselves are also highly regarded, with many reviewers finding them to be exactly what they needed, robust, and of high quality. The procurement and ordering processes are highlighted as easy and efficient, with prompt responses to queries and clear communication regarding delivery. Reviewers also commend the delivery service for its speed and the patience of the drivers, even with challenging access.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their efficiency, helpfulness, and... See more

Service

Consumers find service to be positive. Many reviewers express satisfaction, highlighting efficient, friendly,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Product

Customers had positive experiences with the product. Many reviewers praised the product quality, describing... See more

Order

Users describe positive interactions with the ordering process. Many customers found online ordering easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure working with Luke and Bradley. Even under pressure they delivered and completed the job. They are both a credit to the company. They work amazingly as a team. They are extremely practi... See more

Company replied

Rated 5 out of 5 stars

We are very impressed. The product is great. The 2nd hand fastcover mats were as described, used but in good condition. The ordering process was good and the sales team were very quick with communicat... See more

Company replied

Rated 5 out of 5 stars

great service from start to finish. initial visit to survey work areas went well. Procurement process was easy installation and demob was carried out in a very efficient and safe manner equipment... See more

Company replied

Rated 5 out of 5 stars

Great experience with this company - all queries answered promptly, ordering online was easy (collected items) and guys at the collection point couldn’t have been more helpful. Also the product is gr... See more

Company replied


Company details

  1. Construction Equipment Supplier
  2. Building Equipment Hire Service
  3. Equipment Supplier

About GroundGuards

Written by the company

GroundGuards UK are experts in ground protection mats, trackway hire, and temporary access solutions for customers across the UK. For over 20 years, we have supplied ground protection mat hire and sales to the construction, civil engineering, events, utilities, and industrial sectors, helping customers create safe access, protect surfaces, and keep projects running smoothly in all weather conditions. We offer fast delivery, flexible hire or buy options, and expert advice to help you choose the right solution, from pedestrian access mats to heavy-duty trackway for vehicles and machinery.

We pride ourselves on being open, honest, and easy to deal with, and we believe that great service starts with listening to our customers. Customer feedback is incredibly important to us, as it helps us continue to improve and maintain the high standards our customers expect. Our aim is to provide reliable products, helpful support, and a straightforward experience from start to finish.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks to the GG team

Thanks to the GG team for the delivery, installation and removal of matting as per our tight programme of works

March 21, 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks so much for the kind feedback - really glad we could support your project and keep everything on track with your schedule. I’ll pass this on to the team - they’ll really appreciate it!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

We had a shipping problem but GG came through.

We had a shipping problem with my Ground Guards order.
Emma at Ground Guards pulled out all the stops to get replacements to me overnight so that the delivery of heavy equipment could still be made the next morning !
Top service from Emma and the team.

February 25, 2025
GroundGuards logo

Reply from GroundGuards

Thanks so much for your review – it’s fantastic to hear that Emma was able to get everything sorted for you. We’ll be sure to pass on your kind words to her and the team!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Leicester Cathedral Light up Leicester Event

Arrived on the button as planned, very friendly, efficient and a good installation.

March 6, 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks so much for the lovely feedback - really glad everything went to plan and the team made a good impression. Wishing you all the best for a brilliant Light up Leicester event!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great work

Great work , Great attitude and professionalism from the workforce .
Nothing too much trouble , under hectic environment , patience was exceptional

February 26, 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Really appreciate your feedback! Great to hear the team left a positive impression – we’ll be sure to pass this on to them. Thanks for sharing!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Well made

The ground guards do the work perfectly and we're working with very soft and flooded ground condition.
Looks and feel well made, not too heavy even for one person.

February 10, 2025
GroundGuards logo

Reply from GroundGuards

Thanks for your feedback! Glad to hear they did the job well, even on soft and flooded ground.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Ordered and arrived next day

Ordered and arrived next day, great service as always, thank you Ground Guards team!

February 12, 2025
GroundGuards logo

Reply from GroundGuards

Thank you for your support! We're glad we could get your order to you so quickly. Always a pleasure to help, and we appreciate your kind words!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Excellent service with the installation…

Excellent service with the installation of circa 300 matts, working well for us. Operatives fast efficient and worked safely to undertake a tricky installation. Well done, hopefully the removal shall run so smoothly 👍

February 5, 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for your great review, Paul! It’s great to hear the mats worked well for you and that the installation went smoothly. The ground conditions meant doubling up in some areas, but we’re glad our solution did the job. Really appreciate your feedback, and we look forward to working with you again!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great communication throughout the hire

Great communication throughout the hire period. Site visit was undertaken to highlight potential constraints ahead of mobilisation. Deliveries and installation was well coordinated

January 31, 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for your review! We’re happy to hear you had a smooth hire experience. If you ever need support for future projects, we’re here to help.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

great product

great product, staff very helpful and knowledgeable with all the products they stock.

January 17, 2025
GroundGuards logo

Reply from GroundGuards

Thanks so much for your review! It’s great to hear you’re happy with the product and found our team helpful. Please let us know if there's anything else we can help you with in future.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Product seems good

Product seems good, simple buying and delivery, good communication

January 9, 2025
GroundGuards logo

Reply from GroundGuards

Thanks for the great review! It’s good to hear everything went smoothly, and you’re happy with the product. If there’s anything else you need, just let us know – we’re here to help!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great communication

Great communication, fast delivery and very helpful with amendments when needed

January 10, 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for your feedback! We're happy to hear you had a great experience and look forward to helping you again.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great to deal with

Great to deal with, Prompt replies and product has done exactly what they said it would.

December 26, 2024
GroundGuards logo

Reply from GroundGuards

Thanks so much for your feedback! We’re really pleased the product delivered as expected. Looking forward to helping you again in the future!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

5 Stars

Great communication
On time and the quality of work was excellent.
Our company will hire them again.

December 19, 2024
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for your feedback! Glad we could deliver what you needed - looking forward to working with you again.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Excellent Service

Very proactive with site issues resulting in minimal delays on site..

November 28, 2024
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for your kind feedback! We look forward to working with you again in future.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Brilliant product made the job…

Brilliant product made the job possible.
From initial consultation to delivery the team at ground guards were great. We have deployed them on a badly waterlogged site and access to and from the area is excellent. A great product and easy to deploy.

December 3, 2024
GroundGuards logo

Reply from GroundGuards

Thank you so much for your feedback! We're really glad the mats worked so well for your site and that the team could help make things run smoothly. Feel free to reach out if there’s anything else we can help you with.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

You 100% get what you pay for

You 100% get what you pay for
Everyone is helpful, working towards the agenda of the customer. Very good service

December 2, 2024
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for the great review! We’re so glad you had a positive experience with our team. Looking forward to working with you again!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Installed track matting recently for OCU

Installed track matting recently for OCU on a project we have near Thirsk, North Yorks. Team worked with short notice to install matting under a lane closure at night. Great work by the install team and planning team.

November 27, 2024
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for your feedback! We’re glad our team could deliver efficiently under tight timelines. If you have any photos of the project, we’d love to see them—please send them to marketing@ground-guards.co.uk. We look forward to working with you again!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

great experience

December 3, 2024
GroundGuards logo

Reply from GroundGuards

Thank you for your feedback! We're glad you had a great experience and look forward to helping you again.

Best,
Mike - Marketing Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look