Ordered two pairs of shoes from the UK and was charged significant customs fees £68! There was no clear indication on checkout that fees of this level would be applied. One pair of shoes split at the... See more
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See what reviewers are saying
I wish I’d read these reviews before placing an order from the UK. Promises 2-5 days delivery but it’s been 13 days and still no sign of the order. When I emailed I got a ‘no reply’ response which inc... See more
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I've ordered 8 pairs of shoes over the past 2 years and I'm 100% happy with the products they make. The ones made of vegan leather are overall resilient, easy to wash (with laundry at 60°C, t... See more
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I recently bought a pair of Zurichs. The whole process from ordering to delivery was good but more importantly I finally get to wear barefoot shoes without looking like I've given up on myself. They j... See more
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Company details
Written by the company
Groundies steht für Style & Komfort. Ohne Kompromisse. Unsere Schuhe mit TrueSense®-Sohlen sind flach, flexibel & folgen der natürlichen Bewegung deiner Füße. Die breite Zehenbox gibt Raum für echtes Wohlgefühl. Für alle, die ihren Weg gehen. Und ihn dabei spüren wollen.
Contact info
Freiburg, Germany
- +49 761 4589 2952
- sales@groundies.com
- groundies.com
3.3
Average
272 reviews
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a pair of shoes from this…
I bought a pair of shoes from this company, but unfortunately the size did not fit. Normally, returning shoes and ordering a new pair should be simple, but here it was extremely frustrating. The website provides instructions for returns, but in reality they are impractical. I received only an automatic email with return instructions, but no real support when I tried to follow them.
The only option they offered was to ship the shoes back with DHL at my own expense, which costs an unreasonable amount of money. I expected proper customer service to assist me with the return, but instead I was left on my own. Very disappointing experience – I will think twice before ordering again.
August 15, 2025
Unprompted review
Reply from groundies.com
Hi,
thank you for taking the time to share your feedback. We’re sorry to hear that your return process felt so frustrating.
We’ve checked our system, but unfortunately we couldn’t match the number provided with an order from us. Normally, we do support our customers with returns wherever possible. Please note that return procedures can vary depending on the country of origin, and in some cases customers may need to cover the return costs themselves. We always recommend checking the return policy before ordering internationally to avoid unpleasant surprises.
If you could reach out to us again with the correct order number, we’d be happy to review your case in detail and see what can be done.
Best regards,
your Groundies Team
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Missleading marketing and terrible…
Missleading marketing and terrible customer service
August 17, 2025
Unprompted review
Reply from groundies.com
Thanks for taking the time to share your feedback. We’d really like to understand what exactly felt misleading to you and why your experience with our customer service was so disappointing. Could you please share a few more details with us? That way we can look into it properly and try to make things right.
Best regards,
your Groundies Team
Edit:
Thanks a lot for coming back to us with more details – that really helps us understand your perspective better.
Just to clarify: we currently offer three different fits – Regular Fit (the narrowest), Barefoot Fit (comfortable for most unless you have very narrow feet), and Barefoot+ Fit (the widest). However, not every style is available in every fit. The overview on our website is meant to illustrate the different fit options in general, not to suggest that every single model comes in all three versions.
Depending on the language version of our site, the fit is shown either directly in the product title (above the size selection) or under the “Special Features” section. We know this isn’t a perfect setup yet, and we’re already working on improvements as part of our upcoming shop system. In the meantime, your feedback helps us explain things more clearly – so thanks again for pointing this out.
From our side, the customer service team has responded according to our processes, but we completely understand that the experience felt frustrating to you. Please know that we take this seriously and will keep working on making both the information and the service experience smoother.
Best regards,
your Groundies Team
Blocked from website trying to get return
I ordered 3 pairs of shoes and 1 was the wrong size. I followed the return instructions and when I went to check on the progress of my return it said that my whole IP address was blocked from their website! Acting like a scam of a company
August 7, 2025
Unprompted review
Reply from groundies.com
Hi and thanks for your feedback. We want to clarify that we never block customers’ IP addresses – technically, that’s not something we even do. Also, returns cannot be registered directly on our website, which makes us think there might be a misunderstanding here.
To help you quickly, we’ll need your order number and a few more details about the pair you want to return. Please get in touch with our customer service so we can look into it and sort things out for you.
Best regards,
your Groundies Team
Misleading size guide and rude customer service
I'm an Irish customer so pick my sizes using UK sizing. The size guide on the website say EU 45 = UK 10.5, which is my size. When I received the shoe, the label inside the show said EU 45 UK 11 and the shoes were too big. If the website had said EU 45 = UK 11, then I would have gone smaller. If the shoe label said UK 10.5, and they were still too big, then I would have accepted that. However I believe the misleading size guide is the company's error.
I contacted customer service and received very unhelpful and rude replies. All I wanted was my return postage fee to be covered, but was denied.
Be consistent with your size guide. If you do not wish customers to choose based on UK or US sizes, then don't provide them in the guide when you're not willing to standover them.
July 29, 2025
Unprompted review
Reply from groundies.com
Thank you for sharing your detailed feedback. You are right – our size guides must be consistent and easy to understand, otherwise they can lead to exactly the kind of frustration you’ve described. We’ll review the UK/EU conversions once again to make sure they are clear and reliable.
We’re also sorry to hear that your experience with our customer service was not helpful. That’s not how we want anyone to feel when reaching out to us. Your note about covering the return costs in such a case is fair, and we will take this into consideration for the future.
Thanks again for pointing this out – it helps us improve both our product information and our service.
Best regards,
your Groundies Team
Bad quality and no customer service
I ordered two pairs of shoes. One of them, after about a week and a half of wearing it a total of maybe 3 times, was already starting to fall apart.
I sent them an email on June 2nd with visual proof, stating that this can't be and that I wish to get some sort of recompensation or to get the shoes replaced. It's July 1st now and I have not received any response yet.
This proves to show that Groundies does not only sell low quality and not very durable shoes, but also that they don't have the greatest customer service either.
So, should you ever have an issue with your order, don't expect to get a reply from them.
June 2, 2025
Unprompted review
Reply from groundies.com
Hi there,
we’re really sorry to read about your experience — that’s definitely not the standard we’re aiming for, and we get why you’re disappointed.
We’ve taken a closer look at your case internally and someone from our team will reach out to you soon to follow up. It’s important to us that issues like this get resolved fairly, regardless of whether they’re shared here or not.
That said, thanks for taking the time to leave your feedback. We take it seriously, even when it’s hard to hear.
Warm regards
Your Groundies Team
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Bad quality
I bought a pair of Groundies sandals which only lasted one summer. The skin lost its colour and completely ripped off on the front. The worst value for money!
June 8, 2025
Unprompted review
Reply from groundies.com
Hi,
Thanks for your feedback and we’re sorry to hear that your sandals didn’t hold up the way you expected.
Of course, shoes should last longer than just one summer, and we understand how disappointing that must feel. In Germany, there’s a two-year statutory warranty that covers manufacturing defects. Even after the first year, if there’s clear evidence that a material or production fault was present from the beginning, we’re happy to take a closer look.
If you believe this may apply to your case, please get in touch with our customer support team and send us a few photos showing the issue. We’ll review everything carefully and let you know if there's a possible solution.
We’re always working to improve our products and services, and constructive feedback helps us do that. Thanks again for taking the time to share your experience.
Best regards,
Your Groundies Team
Terrible customer service
Terrible customer service, I bought two pairs of shoes, I got no receipt or any indication that I had paid, so I paid again, and the money has come off my account twice and I have heard nothing, and they don't answer my email and there is no English speaking consultant. I am starting to worry that this is actually not a legit site! They have over 500 euros of mine, I have no shoes, and I can't reach them.
June 7, 2025
Unprompted review
Reply from groundies.com
Thank you for reaching out and we’re truly sorry for the experience you’ve had.
We’ve looked into your case: the duplicate payment was refunded on June 10th. Still, it’s frustrating that you had to go through this in the first place – especially without timely support or clear communication. That’s not how it should be.
Unfortunately, a technical issue caused a delay in some automatic refunds, your order was one of the cases affected. The issue has now been fixed, and we’re already reviewing our internal processes to make sure this doesn’t happen again.
We completely understand your concern and the impression this may have given. Please rest assured that we are a legitimate brand – and that we take every case like yours seriously.
Thanks for your patience, and again, our sincere apologies.
Warm regards,
Your Groundies Team
Extreme difficult return. Seems alment like a scam.
I really think it's beyond reproach that you don't write more clearly how difficult it is to return a package to you. It's only during the return process that you discover that you have to send your package to the Czech Republic, which is a country outside the EU, which means that I have to figure out how to fill out and print customs papers. I've spent 27 euros and over an hour researching how to return the package. And I still haven't found a place where I can fill out the customs papers that will prevent me from paying customs twice. That's absolutely extreme. How can you think of moving your return address to the Czech Republic instead of Germany when you have to send a return from Denmark. And it's only when I write an email to you that you tell me that it's relevant to write 'returned goods' and 'delivered duty paid' on the package. It should be on the website in the return guide. I really wouldn't recommend anyone to shop with you unless they come from one of the five countries with the option of a return label. I'm so angry and disappointed about it. I have a pair of Groundies sneakers that I'm really happy with, but all four pairs of shoes had a bad fit for me. The Kos sandals chafed at my ankle. I'm so afraid I won't get my money back because this seems so unprofessional. It's been a really bad experience shopping with you.
June 2, 2025
Unprompted review
Reply from groundies.com
We’re really sorry to hear how frustrating your return experience has been and we absolutely understand your disappointment.
To clarify one important point: our return address is in the Czech Republic, which is part of the EU. Normally, this means that customs paperwork shouldn’t be necessary when sending from another EU country like Denmark. However, if a return isn’t clearly marked as “returned goods” or if the shipping service asks for additional documents, things can get confusing — and that’s on us.
You’re completely right that we should communicate this much more clearly before the return starts. We’re currently revising our return instructions to make the process smoother and easier for everyone, no matter where they’re returning from.
Thanks for pointing this out so clearly, even if it came from a frustrating situation. We’re sorry that the shoes didn’t fit as hoped, and we truly hope we can regain your trust. If there’s anything still unclear or unresolved, don’t hesitate to reach out again.
Warm regards
Your Groundies Team
Not trustworthy for returns
I was informed by Groundies US customer support team in an email that newsletter subscribers are eligible for free returns from the US. When I received my order and asked for free return label multiple times via email and website, I received no response.
May 29, 2025
Unprompted review
Reply from groundies.com
Thanks for your feedback and yes, we totally understand your frustration.
You’re absolutely right: As a newsletter subscriber, you should’ve received your free return label without any extra effort on your side. The fact that this didn’t happen smoothly is on us, and we’re truly sorry about the lack of response and the confusion it caused.
Some of our processes — especially around US returns — are still being optimized, and this case clearly shows that we’ve got work to do. Please know: This isn’t the standard we’re aiming for. We’re already in the process of improving our structure so things like this won’t happen again.
In the meantime, our customer support team is already on it and will be sending your free return label shortly. Thanks for your patience and for sticking with us while we grow and improve.
We hope to make it up to you soon and that your next experience with Groundies will be smooth from start to finish.
Warm regards
Your Groundies Team
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Defective Boots
Over the years, I have been writing about the benefits of minimalist/barefoot footwear, and have been purchasing minimalist shoes from Groundies.
I have also been recommending Groundies to family, friends, and readers.
Back in February, I purchased three pairs of Groundies boots. Two pairs worked out very well, but one pair was clearly defective. I get the same size Groundies shoes and boots, and they always fit, but one pair of the boots had extremely tight stitching, and I couldn't even get my foot through the boot shaft.
I asked for a return label because Groundies has a policy that if a product is defective, they will supply the return label.
Groundies claimed the boots were just the wrong size and refused to send me a return label. I took it upon myself to go to a shoe repair specialist and he agreed that the pair has manufacturing issues, and it would cost me more to repair than it's worth.
I emailed Groundies this information, but they still insisted there are no issues with the boot, and it's just a matter of sizing, and that I need to return the boots at my own expense.
I followed instructions on the Groundies website and mailed the boots back to a processing facility in California by May 1, as discussed. A couple of weeks later, the boots were returned back to me because apparently I needed to have mailed them back to Germany. I checked, and it would cost me close to $100 to ship defective, poorly manufactured boots to Germany.
I am extremely frustrated--I have been a good customer and have promoted their shoes over the years, and now they have essentially stolen my money.
May 22, 2025
Unprompted review
Reply from groundies.com
Thank you for your message and for the loyalty you’ve shown Groundies over the years. We appreciate your past support and understand that this recent experience has been disappointing.
We’d like to clarify a few things:
Your order was placed through our EU shop, and for legal and logistical reasons, all returns for EU orders must be processed through our EU return center in Germany. While we’ve recently launched a US shop, the two systems currently operate separately — including their respective return processes.
We realize this wasn’t immediately clear in your case, especially since the timing of your return overlapped with this transition. Still, we did communicate the return address and details in the process, and our team also responded with the relevant customs instructions once contacted. We agree that clearer and earlier communication on this could have saved some frustration, and we’re working to improve that.
As for the boots themselves: We’re sorry to hear they didn’t fit as expected. Our team reviewed the case based on the photos and feedback provided and assessed them as non-defective. Of course, your experience with a shoe professional is valid — we simply came to a different conclusion based on the information available at the time.
We understand that this whole situation has been frustrating, and we’re currently reviewing it again internally to see if there’s a fair next step.
Thanks again for your feedback and for being open about your expectations, even when they’re critical. It’s not always easy, but it helps us improve.
Your Groundies Team
Returns. Check customs label is easily visible.
I ordered a pair of Groundies Phoenix boots, they arrived, great boots but the fit was unsuitable so I had to return. Unfortunately my returned parcel was refused by German customs and it was sent back to me with a sticker saying no customs label. Royal Mail had attached one to the underside of the box..I'd say make sure your label is on the top of the box! I contacted Groundies customer service with photos etc and it did take a few weeks to respond [you get an auto reply first then need to wait]. I wasn't sure what the outcome would be but they refunded my original purchase price. Just be patient, honest and polite would be my advice.
February 12, 2025
Unprompted review
Reply from groundies.com
Thanks so much for your thoughtful review and especially for your honesty, patience, and the constructive way you handled everything.
We’re really glad the situation could be resolved in the end.
And you’re absolutely right: for international returns, it’s important to make sure the customs documents are clearly visible on the outside of the package, ideally on top.
Also, if you’re returning from outside the EU, please remember to mark the shipment clearly as “returned goods”. That way, we can avoid additional customs charges or the parcel being sent back.
We’re currently working on making these steps clearer on our website. In the meantime, if anything is unclear, it’s best to reach out to our customer support before shipping — they’ll be happy to help.
Thanks again for taking the time to share your experience, it helps both us and other customers!
Your Groundies Team
Barefoot shoes that won't repel potential mates
I recently bought a pair of Zurichs. The whole process from ordering to delivery was good but more importantly I finally get to wear barefoot shoes without looking like I've given up on myself. They just look like casual shoes with the benefits of barefoot shoes without that absurd paper thin soles other brands seem to be obsessed with and make me feel like there's a battle between the concrete and my tendons. Like, hey, my toes need space outside of the jungle too you know? 🤪 The sole is not too thick not too thin and they have different models with different soles and widths from my understanding and that's great!
April 29, 2025
Unprompted review
Reply from groundies.com
Thanks so much for your fantastic review – we genuinely laughed and nodded along while reading it! 😊 It’s great to hear that you found exactly what you were looking for with our Zurich: a shoe that gives your toes the space they need and still looks like you’ve got your life together. Mission accomplished! 🫡
We’re glad you appreciate the balance we’ve tried to strike – a sole that protects without disconnecting, models with different widths and feels, and a design that doesn’t scream “I live off-grid in a yurt.” 😄
Thanks for being part of the Groundies community – we’re excited to keep walking with you.
Best wishes
Your Groundies Team
No customer service AT ALL
I bought 3 pairs from them and then they told me they could not verify the tax number, so they contacted me to check it, cancel the order and order it again.
10 days later, they are not answering any emails and they still have the money. There is no cancellation button on the site and everything has to be made via email, which they do not answer. Avoid them like plague and buy Groundies in another reseller.
Update 6/5 they still don't answer any email, they still have my money, I have no shoes whatsoever.
April 25, 2025
Unprompted review
Reply from groundies.com
Thank you for taking the time to share your feedback – even though we're sorry to hear about your disappointment.
According to our records, our customer support team responded to your messages and processed your refund on May 8th. We're sorry that the VAT number verification caused complications with your order – unfortunately, this process is bound to legal requirements and could not be completed automatically in your case.
We understand how frustrating such delays can be, especially when you're looking forward to your order. Please rest assured: improving our service and communication is an ongoing priority for us.
Should there still be anything unresolved from your perspective, feel free to reach out again – we’re happy to help.
Best regards
Your Groundies Team
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Won't help with delivery issues
Update 11/04: The parcel is being sent back and I'm getting a refund because they can't "re-ship" the same parcel, telling me to place a new order when I get my refund, yeah I will not do that. Thanks for the help, I'll just get Vivos instead.
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This is my first time ordering a pair of shoes from this company. I'm in the UK, so our address format's a little different from that of a German one. I tried my best to input my UK address into their German format on the website.
As soon as I got the confirmation email, I noticed something was off with my address as it didn't have a street number. I waited to get the tracking number to see if the address was wrong on there as well or if it was just a quirk of their email format. Eventually, I didn’t get any update on my order for about 3 days, so I replied to the confirmation email (which was sent from the same address they say to contact) asking for an update and clarifying "here this is my address, in case you got it wrong." I didn’t get a reply, but instead, I immediately received a tracking number. So, I assumed they fixed the address issue by indirectly responding with the tracking number.
However, after a few days, when my parcel made its way to the UK, I noticed that as soon as it got to customs, the address was listed as incomplete, probably because it didn’t have a complete street address. Now, I think it’s being sent back, as the tracking number no longer works. I emailed again, asking for an update and provided my correct address. Instead, they told me to contact the courier directly (with the tracking number that no longer works).
I have ordered many products online, and I have never run into a case where I, as the receiver, have more communication and authority with the courier than the sender does. To me, this reads like a cop-out and an attempt to wash their hands of responsibility for failing to correct the address. Regardless of whether it was me who inputted it wrong or them, at that point, it doesn't matter. What matters is that they didn’t correct it in time or in case I sent them the wrong address they didn't question the fact that I gave them no street number, and now they refuse to take responsibility and put it all on me to figure out this issue.
I cannot comment on the quality of the product, as I'm not sure where it is or if it’ll even arrive. But I would certainly hope they are nice shoes, given that they were £150.
April 10, 2025
Unprompted review
Reply from groundies.com
Hi there,
Thank you for your detailed feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it must be, especially when it comes to a delivery issue that seems to be caused by an incomplete address.
Unfortunately, once the order is shipped, we have limited influence over the delivery process, especially when the address is incomplete or incorrect. In this case, it appears that there was a misunderstanding with the address, and we’re truly sorry that it wasn’t flagged earlier on our end.
While we do our best to ensure that all details are correct before shipping, we can only act based on the information provided. We regret that we didn’t catch the issue with the street number and that you had to be the one to follow up multiple times.
Since the parcel is being returned, once it arrives back at our warehouse, we’ll issue a refund as quickly as possible. We can only suggest you double-check the address when reordering, and we hope you might consider giving us another chance in the future.
We truly appreciate your understanding, and we’re sorry for the frustration caused.
Kind regards,
Your Groundies Team
I own six pairs of their products
I own six pairs of their products, I bought my first pair early in 2022. I love the concept and the products (otherwise I wouldn't own 6 pairs and I wouldn't bother to open trustpilot to write a review).
Why two stars only?
The quality seems to be declining, models's quality, shape, measurement... all is changing and unreliable.
I contacted support with a basic question about measure, and I got a copy and paste answer. It's still better than nothing, but it's disappointing to see a company grow so fast at the expense of their quality. It seems like I need to look for anohter startup, who is willing to gain a "new"customer. As the company grows, they neglect both the product reliability and the returning customers. Shade.
February 11, 2025
Unprompted review
Reply from groundies.com
Thank you for sharing your thoughts and for being such a long-time supporter of Groundies. We truly appreciate that you’ve been with us from the early days, and we’re sorry to hear that your recent experiences haven’t lived up to your expectations.
As we continue to grow, maintaining both quality and consistency across different models is something we take seriously. While some adjustments happen due to improvements in materials, design, or fit, it’s never our intention to compromise on what makes Groundies special. We’re also working on improving our customer support to provide more tailored responses rather than standardized ones.
Your feedback is invaluable, and we’d love to learn more about what specifically felt different for you. If you’re open to it, please reach out so we can better understand your concerns and see how we can improve.
Best,
Your Groundies Team
Refusing to fulfill waranty claim
I bought a pair of barefoot shoes from Groundies and I absolutely loved them. They were smart and comfortable. However, the sole developed cracks, even though I hardly used them, and the sole hasn’t even worn down. Now, I have a crack on each shoe and it's letting in water when the floor is only slightly wet.
When I contacted the company about the warranty, they explained that the brand was sold to Groundies GmbH after EOD GmbH went into insolvency. While I understand the legal side, I find this incredibly disappointing. As a customer, I believe that when a brand is taken over by a new owner, they should take responsibility for existing warranties, especially when the brand, products, and operations remain largely unchanged.
In the spirit of fair customer service, I had hoped that Groundies GmbH would reconsider my claim. Unfortunately, this experience has left me frustrated and disappointed as they continue to refuse fulfilling my waranty claim which I should be entitled to.
February 18, 2025
Unprompted review
Reply from groundies.com
Thank you very much for your message – we completely understand your frustration, and we’re truly sorry that you’ve had such a disappointing experience with one of the earlier models.
The fact is, when Groundies GmbH took over the Groundies brand following the insolvency of EOD GmbH, we were legally unable to access past orders or personal customer data – and this includes any warranty or guarantee claims. A few customer details, such as email addresses, were transferred for the sole purpose of informing customers about the brand transition. All other data could not be and were not transferred due to data protection regulations.
We understand that this may feel unsatisfying from a customer’s perspective – especially when the brand’s appearance has remained largely the same. However, we kindly ask for your understanding that, due to this legal separation, we are unable to assume responsibility for purchases made under the previous company.
Best regards,
Your Groundies Team
DON'T BY FROM THIS COMPANY
DON'T BY FROM THIS COMPANY! I have reported this company to the police. They drew my money but I didn´t got any shoes (no confirmation of the the purchase either). This was about three weeks ago, and they haven't answer any of my e-mails.
February 28, 2025
Unprompted review
Reply from groundies.com
We’re sorry to hear about your experience, but unfortunately, we couldn’t find any details regarding your order in our system. To assist you further, please reach out to us with more information, such as your order number or the email address used for the purchase.
We genuinely want to resolve this for you and look forward to your message.
Best regards,
Your Groundies Team
Edit: Could you send us the link to the webshop where you placed your order? We noticed you wrote us an email saying you paid in Czech crowns, but we don’t offer that payment method. We also checked with our partners in the Czech Republic, but unfortunately, they couldn’t help us. Furthermore, we’re a little worried that maybe you ordered from a fraudulent shop.
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Claimed bankrupcy, still up and running??
(In 2023 because I did not know you were still on business!) I bought 3 pairs of Groundies. When my shoes broke after a relatively short use, i asked for a replacement, reclaim, or other solution and was denied because groundies claimed bankrupcy and could not offer a solution. Now i see that they are very much still in business, and i am dissatisfied. The shoe itself has many cute styles, but the 2 pairs i've used broke at the sole after little use, letting in water.
"We are sorry to hear that your shoes have a defect. The 3-year warranty that was offered was discontinued in May 2022 and only applied to the sole and not the upper. Regarding your possible warranty claim, we unfortunately have bad news for you, as we cannot offer you a service option. You can find the reason for this in the following press release:
'It is with a heavy heart that we regret to inform you that despite all our efforts over the last few months, we have had to file for bankruptcy."
In this case i feel like, since Groundies is still in business it would have been very nice to have been offered a solution. As i said, many cute styles i would have loved to be a repeating costumer. I find it very strange to use corona, and the Ukraine war as scapegoats for why i cannot reclaim a bad product.
I also attached pictures of the SOLES and was told that the warranty is not valid for the upper part, only the soles.. but the soles were clearly the problem.
February 28, 2024
Unprompted review
Reply from groundies.com
We truly appreciate you sharing your experience and understand the frustration you’ve faced.
The situation you described occurred during a time when Groundies was operated by a different company, which unfortunately filed for insolvency in 2023. Under German insolvency law, all pending claims—including warranty or refund requests—must be directed to the appointed insolvency administrator, not the new operating company.
While the Groundies brand continues under new ownership today, this new entity is legally not allowed to assume responsibility for obligations arising from the former company. As such, we regret to inform you that we’re unable to offer compensation or warranty support for purchases made before the transition.
We’re sorry that this was your experience and would have wished for a better outcome. Still, we hope to have the opportunity to restore your trust in the future.
Warm regards,
Your Groundies Team
Poor experience
Poor experience. Ordered some sandals, received the wrong style. Emailed them and the style I wanted was not in stock so they sent me a return label which was free, however, I needed to print and fill out customs forms as well as the label which as I don’t have a printer meant I had to pay to have them printed. That was over a week ago and I still haven’t received the refund. So due to their mistake they have had my money for over two weeks now. What they should have done is refund me straight away and ask me to send them back at my convenience, or ask me to just donate them. I’ve had inconvenience and am out of pocket due to their mistake and they still have my money! The shoes I received just looked like anything you get at a market, nothing special to justify the price tag. Avoid
January 16, 2025
Unprompted review
Reply from groundies.com
Thank you for your feedback. We truly understand your frustration with the situation, and we sincerely apologize for the inconvenience you’ve experienced.
We deeply regret the mix-up with your order, and we acknowledge that the process of printing and filling out customs forms was not ideal, especially when a printer is not available. Your time and money are valuable, and we completely understand how this could be frustrating.
We’re very sorry that your refund has not yet been processed. While refunds generally take up to several business days, we understand that waiting for your money back can feel like a lengthy process, especially after an already frustrating situation. We will escalate this internally to ensure that your refund is processed as quickly as possible.
Regarding your suggestion of receiving a refund upfront and sending the shoes back at your convenience, we truly value your feedback. While we typically follow a specific return process, we are constantly working on improving our services and will take your suggestion into account for future improvements.
We hope that we can make this right for you. If you need any further assistance, please don’t hesitate to reach out directly.
Thank you for your understanding and patience.
Kind regards,
Your Groundies Team
Dont trust Groundies if you are UK based
I live in the UK - ordered a pair of Groundies - the sizing was off - so returned them as per their instructions - 2 months later they returned to me after being rejected by Groundies. Contacted Groundies and confirmed returns process from the UK - sent them again - returned to me 1 month after being rejected by Groundies. Contacted customer support - no reply after 2 weeks. My advice? If you are UK based - be aware that you may end up losing money. I wouldnt trust this company as far I could throw them.
December 21, 2024
Unprompted review
Reply from groundies.com
Thank you for your patience. We understand how frustrating this must be.
Our customer service team had previously asked for the tracking number in order to investigate what went wrong with your return, and we haven’t received a response yet. The tracking number is crucial for us to look into the issue further and ensure we can resolve it for you.
Could you kindly provide it as soon as possible so we can assist you better? We truly appreciate your cooperation, and we’re sorry for the trouble this has caused.
Best regards,
Your Groundies Team
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