My everyday pair of studs has been a pair of 1 ctw (mined) in white gold, and I’ve been wanting a pair of everyday studs in yellow gold for a long time and finally got them. Oh my goodness, they do n... See more
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Review summary
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Reviews shaping this summary
My fiancé absolutely loves this ring! It is even more beautiful in person than in the pictures. The quality is amazing, the craftsmanship is stunning, and it fits her perfectly. She said it is everyth... See more
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Everyone at GB is so helpful and friendly. We came back twice because we weren't sure what we wanted and we never felt pressured. They're great about customizing, returns, letting you try on tons of r... See more
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i visited the L.A. store location and received great personal attention in selecting a ring. Buy with confidence from GB. i had second thoughts on the engagement, refused delivery, and thankfully rece... See more
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Company details
- #77 of 151 best companies in Jewelry Store
Written by the company
Grown Brilliance is a rapidly growing specialty lab grown diamond jewelry retailer, operating a state-of-the art website and several boutique retail stores across the United States. Our mission is to help consumers celebrate their most important moments in life by delivering affordable luxury through an innovative and frictionless shopping experience. We offer a wide selection of engagement rings, wedding and anniversary bands, bracelets, necklaces, and earrings. Our jewelry experts are available in-store or online through our virtual appointments to help you find the perfect piece to celebrate your love story.
Contact info
579 5th Avenue,3rd Floor, 10017, New York, United States
- 877-476-9627
- customerservice@grownbrilliance.com
- grownbrilliance.com
4.5
Excellent
891 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Locket bracelet. Poor workmanship and customer service!
I bought the butterfly locket bracelet and the locket was broken. If I barely touched it, the locket popped open. I had it one day.
I contacted customer service and they told me I couldn’t return for refund but could return for repair. Keep in mind, they said this would take 2-3 more weeks. I asked again for a refund and the customer service rep told me he would send a return process email…. He never did.
I have purchased other items, but after this poor customer service and workmanship, I will not to do it again!
March 12, 2026
Reply from Grown Brilliance
We apologize for the inconvenience and frustration you’ve experienced. While we did offer a repair in line with our policy, we recognize that we should have responded with greater empathy and urgency in your case. Our team failed to consider your specific circumstances, and we are very sorry. Our team did send return instructions on March 17, but we understand we should have communicated more clearly and followed up to ensure everything was received and resolved smoothly. We will be contacting you privately to confirm and assist further.
Efficient and quality service
Efficient and quality service! Most beautiful rings I’ve ever owned.
March 18, 2026
Reply from Grown Brilliance
Thank you so much for your kind words! We’re thrilled to hear you love your rings and that our service met your expectations.
We look forward to helping you with any future jewelry needs. Thank you for choosing Grown Brilliance!
Love the rings
March 10, 2026
Reply from Grown Brilliance
Thank you so much! We’re thrilled to hear that you love your rings.
It means a lot to us, and we look forward to helping you celebrate many more special moments with Grown Brilliance!
Reply from Grown Brilliance
Thank you for your kind words! We’re happy to hear that you find your piece gorgeous.
We hope it brings you joy for years to come, and we look forward to serving you again at Grown Brilliance!
Reply from Grown Brilliance
Thank you for your wonderful review! We’re thrilled to hear your ring is exactly what you wanted and it was a great value.
We truly appreciate you choosing Grown Brilliance and look forward to helping you celebrate many more special moments!
My ring choices are absolutely stunning…
My ring choices are absolutely stunning love them
March 10, 2026
Reply from Grown Brilliance
Thank you so much for your kind words! We’re thrilled to hear you love your ring choices and find them absolutely stunning.
It truly means a lot to us, and we appreciate you choosing Grown Brilliance. We look forward to being part of more special moments with you in the future!
I love my ring
I love my ring. I was looking at the same ring with another company and it was like 3 times the price. Plus it came so fast. I would absolutely recommend Grown Brilliance I love it.
March 17, 2026
Reply from Grown Brilliance
Thank you so much for sharing your experience! We’re thrilled to hear you love your ring and it exceeded your expectations—both in quality and value.
We appreciate your recommendation and are so glad we could make your purchase fast and enjoyable. Thank you for choosing Grown Brilliance!
Cadence Band, 2ct
The ring I purchased is absolutely beautiful. Perfect size. I purchased the 2ct, and it matches perfect with my pear engagement ring. It was estimated for me to receive the ring on or about 4/8/26 but I received it last week, on 3/19/26.
March 17, 2026
Reply from Grown Brilliance
Thank you for your review! We’re thrilled to hear your 2ct ring is a perfect match with your pear engagement ring and the size is just right.
We’re glad it arrived earlier than expected! Thank you for choosing to shop with us at Grown Brilliance.
Reply from Grown Brilliance
Thank you for your review! We’re glad to hear that your ordering experience was easy and your ring arrived just as expected.
We hope you continue to enjoy your beautiful piece, and we truly appreciate you choosing Grown Brilliance!
Diamond anniversary necklace
The diamond necklace I purchased for my anniversary came on time and was attractively packaged. Them piece itself is beautiful with sturdy hardware. Unlike lots of jewelry the stones were nicely sized compared to the photos.
March 16, 2026
Reply from Grown Brilliance
Thank you for sharing your experience! We’re thrilled to hear your diamond necklace arrived on time, beautifully packaged, and exceeded your expectations.
It’s great to know that the stones matched the photos and the hardware feels sturdy. We truly appreciate you choosing Grown Brilliance.
Great experience
The website was easy to use and products shown in a helpful way. Process was easy and item came before promised date.
March 12, 2026
Reply from Grown Brilliance
Thank you for sharing your experience! We’re glad to hear our website was easy to navigate, the product information was helpful, and the ordering process was smooth.
We’re thrilled your item arrived ahead of schedule! We truly appreciate you choosing Grown Brilliance.
Reply from Grown Brilliance
Thank you for your review! We’re glad to hear our website was easy to use and the product details were helpful.
We’re thrilled your item arrived earlier than expected. We truly appreciate you choosing Grown Brilliance.
Reply from Grown Brilliance
Thank you for your kind review! We’re delighted to hear you love your earrings and they arrived quickly with beautiful presentation.
We truly appreciate you choosing Grown Brilliance.
I ordered a pair of earrings and the…
I ordered a pair of earrings and the associates only ordered one stud! I waited for over two weeks to get the order and then it was wrong! I specifically went in to the store to order. Super disappointed
March 9, 2026
Reply from Grown Brilliance
We’re very sorry to hear about your experience ; we understand how frustrating it must have been to wait for your order and then not receive what you were expecting.
This is not the experience we want for our customers, especially when placing an order in-store. We appreciate you bringing this to our attention, and your feedback will be shared with our retail team so we can continue to improve and prevent situations like this in the future.
We’re glad we were able to assist with your return, but we truly regret the inconvenience this caused. Thank you for sharing your feedback with us.
Excellent Updates
Communication was prompt and frequent. It was nice to follow the processing of my order.
March 2, 2026
Reply from Grown Brilliance
Thank you for your review! We’re glad to hear our communication met your expectations and you enjoyed being able to follow the progress of your order.
We truly appreciate you choosing Grown Brilliance.
As promised ring was perfect
March 2, 2026
Reply from Grown Brilliance
Thank you for your review! We’re thrilled to hear your ring arrived exactly as promised and it’s perfect.
We truly appreciate you choosing Grown Brilliance.
Perfect Jewelry, Fair Pricing, and Surprisingly Quick Shipping
I had a fantastic experience with Grown Brilliance from start to finish. The variety of options available is impressive, making it easy to find a piece that perfectly fits your style and budget without compromising on quality.
Two things really set them apart for me:
1. Price Match Option: Their willingness to offer a price match gave me total confidence that I was getting the best possible value for a high-end product.
2. Fast Shipment: Despite the custom nature of the jewelry, the shipping was incredibly quick and the item arrived safely packaged.
If you are looking for beautiful jewelry backed by excellent customer policies and reliable delivery, I highly recommend them!
March 5, 2026
Reply from Grown Brilliance
Thank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic experience with Grown Brilliance from start to finish.
It means a lot to know that our variety of options, price match program, and fast shipping helped make your experience both easy and confident when choosing the perfect piece. We always strive to offer beautiful jewelry with excellent value and reliable service, so your feedback truly means a great deal to our team.
Thank you again for your recommendation and for choosing Grown Brilliance. We hope to be part of your future jewelry moments as well!
I'm very impressed with the ring…
I'm very impressed with the ring received by Grown Brilliance, and it arrived earlier than expected.
March 5, 2026
Reply from Grown Brilliance
Thank you so much for sharing your experience! We’re happy to hear that you’re impressed with the ring from Grown Brilliance and that it arrived earlier than expected—that’s always the kind of surprise we love for our customers to have.
We truly appreciate you taking the time to leave a review, and we’re grateful you chose Grown Brilliance for such a special piece.
The experience was amazing
The experience was amazing. The ring quality is superior to most. The process was simple and the website was user friendly. I would definitely recommend using this company to everyone looking to buy jewelry.
March 2, 2026
Reply from Grown Brilliance
Thank you so much for your feedback! We’re truly glad to hear that you had such an amazing experience with Grown Brilliance.
It’s great to know that you loved the quality of the ring and found the process simple and the website easy to use. That’s exactly the experience we aim to create for our customers.
We really appreciate your recommendation and are grateful you chose Grown Brilliance for your jewelry.
Reply from Grown Brilliance
Thank you for your review! We’re happy to hear that the ordering process was easy and that you love your beautiful ring from Grown Brilliance.
It means a lot to us that you took the time to share your experience.
Thank you for shopping with Grown Brilliance.
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