GroWorks Reviews 

692
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and efficient delivery, often noting next-day arrivals and secure, discreet packaging. Many appreciate the competitive pricing and wide range of high-quality products. The ordering process is frequently described as easy, supported by excellent customer service and helpful advice, making the overall experience very positive. However, some customers experienced delays with their deliveries, reporting items taking longer than expected or not arriving. A few also received products damaged on arrival or found items to be faulty or expired.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

People report positive experiences with product, often highlighting the high quality, affordability, and wide... See more

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and helpfulness.... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the competitive and reasonable... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 Top-tier service from Groworks! I ordered a range of essentials — Formulex (5L), Liquid Silicon, Clonex Pro Start, and Ecothrive Neutralise — and the entire experience was spot o... See more

Rated 5 out of 5 stars

Groworks online shop is very well laid out. The staff are friendly and knowledgeable. Very competitive prices, quick delivery, and they also run a reward scheme - you get points for every purchase, a... See more

Rated 5 out of 5 stars

I have used this company a few times since learning of them. Easy to order and delivery is very fast normally arrives the next day. Customer service is very good as well, I had an issue with a bluelab... See more

Rated 5 out of 5 stars

“Grow Works were brilliant from start to finish. Turned up on time, explained everything clearly and did a clean, professional job. Really impressed with the quality of work—would definitely use them... See more


Company details

  1. Hydroponics Equipment Supplier

Written by the company

The UK's leading hydroponics and horticultural equipment supplier. Shop online or from one of our 6 stores.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

692 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(692)

216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

it come broken and im still waiting to…

it come broken and im still waiting to know when them will fix my order. this company that says it left in one peace not sorry for it being broken we will send you a new one out asap this was last week now and im still waiting to know when them will send bits not a full new one just replace the broken bits i said im worried about the clod if hidden cracks them said check them out fist. them know a few weeks down the line what i mean so i would never order from them again. now i was the boss send them a new one now say sorry and send a little something like flower seeds of something just cheap nice ones though. and you lot let this happen becos you whom read this and buy are not wise. them want to save money so do i i didnt pay with broken money or them would have said no love and light brothers and sister

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Experience

Had exactly what I wanted at a good price. Super fast delivery, especially surprising seeing as my order was just after New Years Day. Order was well packed, arrived intact and was just as described. Would use again.

January 2, 2026
Rated 5 out of 5 stars

Good customer service.

I have used this company a few times since learning of them. Easy to order and delivery is very fast normally arrives the next day. Customer service is very good as well, I had an issue with a bluelabs PH pen which was not reading and was frozen on 7 which is unusual for blue labs products, after contacting them I returned the pen and a new one was sent out within a couple of days, thank you.

September 25, 2025
Unprompted review
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Rated 5 out of 5 stars

I like this company

I like this company. Best prices. So accessible these guys, they communicate throughout. If there’s anything not available they’ll contact you to discuss a replacement. 5 star
Highly recommend

December 3, 2025
Unprompted review

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