Guarantee Tickets Reviews 

1. Announced to send to tickets 24h before the match to the hotel. At our arrival to the hotel, no tickets! The person who had the tickets called us and asked us to come and get the tickets next day. (No choice but no trust for someone you haven't even talked to!) So we went to the stadium sooner than we planed to, just to obtain the tickets we were supposed to have previous day. The guy who had the tickets asked us to give back the tickets to someone in a pub. We did it. He didn't stop calling us by phone all night just to have the confirmation I gave back the tickets.
2. I ordered tickets to be at a specific place in the stadium. Surprise, we weren't seated at the good place at all.
3. No effort from Guarantee tickets client satisfaction service : very disappointing nowadays! The minimum is not done.
4. No email to say that the date of the match has changed.

Really happy with the service we received :0) tickets emailed to us a couple of days before travel. It was a trip for our youngest son to see Real Madrid play at home.......the Santiago de Bernabeu stadium - which is impressive. We were only a few rows from the front and he could clearly see Ronaldo up close and to his delight we were in a picture Ronaldo tweeted, of him scoring, with us in the background. We were seated 2 Together and one slightly apart in the row in front - but although it was not perfect it was really not a problem on the day as we were close enough to communicate at all times, if it would matter to you make sure to check!! Thanks soooo much - we've had a great time :0) the walker family

On time as usual

I bought two tickets through this company!
As promised we got great seats together
From now on I Will always buy from this company

Me my girlfriend and our friends bought 4 tickets for the Classico month ago for the amount of 1300£. We were waiting two days in Barcelona to receive the tickets, but guess what happened.Nothing.No one was answering the phone calls or the emails.I hope to get my money back but that is unlikely to happens so I'll go in the court for these GT company.Strongly suggest AVOID GUARANTEE TICKETS.

Tickets canceled without any reason 4 hours before the match. I myself came from another continent just for this match and I had invited my boss from the US. I called and sent emails but no answers. NOT AT ALL. I never will forgive this company and will take all actions necessary.

Update as of April 10:
They finally refunded the money we paid for. However, not "150% refund" which they promised on their website. I checked again their website but now, it is changed to "100%". I am sending many emails asking whether they will make additional payment as they promised, but there is no reply. I understand sometimes troubles may occur without company's fault. What makes difference between good and bad company is how the company deal with that trouble with sincerity. In that sence, this company, Guarantee Ticket, has not a bit of sincerity and I think that is why people including me are so upset. The change of policy to 100% refund after the trouble is not fair.

People in the same situation:
We should do our best to publicate what they did to the world to protect potential customers from them.

I got my money back, without the 50 % extra, as they say. The money I spent for accomodation and fly remain wasted. Not to mention the disappointment and stress.
It is not a reliable company.



Now I saw that they have changed informațion and no longer promise 150% refound. It dosn't feels right to me.


I waited all week for someone from this company to contact me, but nothing. As they said, I would have to get an extra 50% refound for all the inconvenience. I will never buy from them and don't advice anyone to do.




When I decided to buy tickets from guarantee tickets for el clasico in Barcelona, they have assured me of delivery 24 hour before the mach, the best seets and 150% money back . Guess what, nothing happens, not to mention that after this I found other companys who sell the same tickets to a lower price.. Now I ask what they guarantee? Maybe the worst experice ever!


I will continue to post Reviews till I get some answers. We all are good customers and don't accept to be treate like this. There are some lows and obligation you must comply.
whole amount you've paid.

GuaranteeTickets

Have you ever dreamed of watching your favorite football or rugby club in an high-stakes match? You will never do if you buy from Guaranteetickets.
They guarantees you no delivery, high stress and deep disappointement.Buy if you need all this at a night price.

I didn' t recive any compensation for all my trouble. I paid a lot to watch that el clasico, I bought tickets two weeks before the event and from that time this company never contact me. It just isn't fair.



I am curious if anyone who didn't get the tickets to el clasico in Barcelona was refonded 150% as they said at the time we bought. Should I wait or should I sue them? They don't answer to my emails sending everyday. It must be a way to resolve this problem legally.

Three hours to start off match and nobody call me, write me.
And now is after the match and i feel very sad. Money out, the child is crying and i went 4000 kilometers by car for disappointment.

a week ago it was a football match between FC Barcelona and Raeal Madrid - El Clasico. tickets I have not received and my money were returned to the account. But the company promises to guarantee tickets in case of non tickets 150% as compensation. No reaction just ignored. if someone is the same problem, please let me know and I let my lawyer to write a class action lawsuit. I had to pay back all of my clients money on accommodation, flights.

Match Barcelona- real Madrid, three Hours before the game they say they have cancelled the order, amateurs.

Ok i got my money back but not 150%, you changed the rules, now it,s On your website 100%, unbelievable you did that.

Update: 3 may 2016

We didn,t received any compensation for this terrible day, it,s unbelievable that à company like this get 4 stars . I gonna give them 1 week to get the 150% compensation otherwise i ash to put them On the black list company,s in Belgium and the netherlands

I bought 2 tickets online for a football match in Madrid (Real Madrid vs Celta Vigo on 05-3-2016) 3 weeks before the date of the match.
What I didn't like is:
- I paid 234€ for the 2 tickets whereas if you buy them from the Real Madrid website you pay only 170€. So they gained from me 64€ which is too much for 2 tickets only!
- My friend had a problem and couldn't go to the match anymore, so I asked for a refund 13 DAYS before the match day but they refused. They could have at least refunded me their profit margin (32€) and put the ticket for sale again since the match day was still 13 days away.

Was worried wouldn't get the tickets but got them 24 hrs prior to the even which was stated good seats and booked four tickets and we were all together.

My tickets were delivered in time and were as advertised. A good service. They would be 5 stars if they were a bit less expensive but I got what I paid for. Generally very satisfied

Ordered tickets to CL match between Real Madrid - Roma and payed in advance.
Got a confirmation and also request about where we would be staying while in Madrid. Told them the name of the hotel and they confirmed, that they had received the information.
Then I received an e-mail with the tickets attached, so I just printed them out from home - and brought them to the match.
It was good seatings, so I will definitely be back.

The got me the best tickets in the Bernabeu and they charged me the best price there was!!!
I was practically 8m from the lines, in the middle of filed.
They promised and they delivered!

Had tickets few days before match so could relax leading upto our trip :)

Honest, fast, well protected

I received my West Ham United ticket via a courier on the day of the match in central London. This was a very good service.

We were worried a lot because we had to do the trip from Belgium to Dortmund without our tickets. As promissed by email, two days before the match we received an email with the place, contactperson and phone-number in Dortmund where we could pick up the tickets. And everything went well ! Great match : B Dortmund - B Munchen - great places !
Thanks !!!

Excellent!!

Good service and follow up. No hazzle. I did pay for "between 16m" but was actually on the corner line, so not seated quite as paid for.