GUNNAR Optiks Reviews 5,213

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, including the craftsmanship of the lenses and the materials used, often noting the comfort and effectiveness of the glasses for eye strain and computer use. Many people appreciate the stylish designs and the overall positive impact on their daily work and well-being, with some even becoming loyal customers due to the honest work provided. The customer support is also frequently highlighted as excellent, with fast and professional assistance, including prompt order adjustments and refunds. However, some customers also noted issues with product durability, with glasses falling apart or feeling frail and cheap after a short period. Some people were dissatisfied with the order and delivery process, experiencing long waiting times for shipping confirmation, hidden import fees, or even never receiving their orders. Additionally, a few reviewers mentioned receiving incorrect items in mystery boxes, glasses that were not made to prescription, or encountering unhelpful customer service regarding returns and exchanges.

What people talk about most

Product

People report positive experiences with the product, often praising the quality and design of the glasses.... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality materials and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some finding the ordering process easy and... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing dissatisfaction and... See more

Delivery service

Users describe ambiguous interactions with the delivery service, with some experiencing significant delays... See more

Reviews shaping this summary

Rated 4 out of 5 stars

it was a great experience except that I kept finding frames that I really liked and they were completely sold out with no option to order and wait for stock or to get a notification when they would be... See more

Rated 4 out of 5 stars

When I received the glasses, I was impressed by the quality and what came with them—there was a hard case for the glasses as well as a soft pouch made of high-quality microfiber. The only thing was th... See more

Rated 5 out of 5 stars

Love the glasses and the unmatched customer support I got from the team. I had an issue with a discount code and I sent them an email and they were more than happy to help and solve the issue. The gla... See more

Rated 5 out of 5 stars

Fast and professional support. The support promptly adjusted my order and offered me a refund. The Rx glasses that I ordered work perfectly. My eyes are feeling more comfortable while I wear the amber... See more


Company details

  1. #58 of 65 best companies in Video Game Store
  2. #203 of 294 best companies in Clothing Store
  3. #49 of 60 best companies in Computer Accessories Store
  4. #36 of 39 best companies in Glasses Store
  5. #33 of 38 best companies in Sunglasses Store

About GUNNAR Optiks

Written by the company



GUNNAR computer and gaming glasses are engineered to eliminate digital eye strain and block blue light. Get rid of constant headaches, improve your productivity and gaming performance with GUNNAR Blue Light Glasses.

If you would like any additional information, assistance, or need to reach out to our support team, please proceed to our contact page or email us at support@gunnars.com.

Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

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Rated 5 out of 5 stars

I recently had an excellent online…

I recently had an excellent online shopping experience purchasing Gunnar computer glasses. From start to finish, the process was seamless and straightforward. The website was user-friendly, with a clean layout that made browsing the different styles and options effortless. Detailed product descriptions and clear images helped me understand exactly what I was buying, and the sizing and feature guides ensured I selected the perfect pair for my needs.

I appreciated the transparency regarding pricing and shipping. Checkout was quick and secure, and I received an order confirmation right away. What stood out most was the wealth of customer reviews and FAQs, which gave me confidence in my purchase.

So far, the experience has been great, and I’m excited to receive my new Gunnar glasses. If the product quality matches the shopping experience, I’m sure I’ll be a returning customer.

November 27, 2024
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Rated 4 out of 5 stars

I’ve been a fan of Gunnar optiks for a…

I’ve been a fan of Gunnar optiks for a while, so I was excited to buy a pair of readers to wear for my work. Unfortunately, it wasn’t clear how to take advantage of the discount on the glasses I ordered so I ended up paying full price, unless I’m missing something. This isn’t so much a complaint as just pointing out the process of buying something on sale or discount isn’t very transparent as you step through the process.

November 26, 2024
Rated 1 out of 5 stars

I spent $400 on the new ghost amber…

I spent $400 on the new ghost amber gaming glasses with prescription, 20 days after order they finally shipped only to be returned to sender now i have not received my gaming glasses that i spend $400 on and Gunnar optiks have not replied to any emails i have sent trying to rectify this matter so i can get my glasses

November 22, 2024
Unprompted review
Rated 2 out of 5 stars

limited selection

They have good deals, but the selection is limited. It will nice if they expanded the offers to more models.

November 25, 2024
GUNNAR Optiks logo

Reply from GUNNAR Optiks

Hi Damian,

We offer multiple promos throughout the year and are currently running one of the biggest of the year. Please feel free to sign up for our newsletter at the bottom of our website for additional discounts/offers.

All the best,
Customer Service Team

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Rated 5 out of 5 stars

Quick shipment

Quick shipment, easy guide to submit insurance claim, plus the free pair of nonprescription are great for when I wear contacts.

October 31, 2024
Rated 5 out of 5 stars

Absolutely great company

I've been watching this company from afar for quite some time. I'm a gamer and I play video games all the time. But I also work in getting of the computer all week. I knew that if I were going to get prescription glasses it would be from here. Save your money, it's worth every penny.

November 22, 2024
Rated 1 out of 5 stars

Yall do not answer in a timely manner

Yall do not answer in a timely manner. Even though I sent an email to cancel my order shortly after i bought it(didnt mean to purchase them), it was shipped anyway.

November 22, 2024
GUNNAR Optiks logo

Reply from GUNNAR Optiks

Hi Kelsey,

We are sorry you feel this way as we try to provide the best service we can for our customers. We responded within 24 hours, unfortunately cancellation requests are not guaranteed and our warehouse was not able to pull the shipment before carrier pickups. If you have any questions or concerns please feel free to follow up with us at support@gunnars.com

All the best,
Customer Service Team

Rated 5 out of 5 stars

I love Gunnar glasses!

I love Gunnar glasses!
I have 3 pairs so far and I'm happy with each of them.
Great quality, great shape. Please keep it this way!

October 29, 2024
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Rated 1 out of 5 stars

Offers no repair services

Gunnar does not replace lenses. This means if your $100 plastic glasses get scratched, you must replace them entirely, so another hundred bucks down the drain.

I could eat an entire week in my country with 100 bucks.

They fall once on the floor? GONE. I don't know how these lenses are made, but a few tiny scratches in the middle induce eye strain worse than not using them at all.

Which would be perfectly fine if they offered a cheap service to replace these lenses, but they do not.

November 19, 2024
Unprompted review
GUNNAR Optiks logo

Reply from GUNNAR Optiks

Hi Andi,

Gunnar does not offer the purchase of lenses separately to fit into existing frames or vice versa. However we do offer warranty of one (1) or two (2) years, depending on the product performance level, as well as SavedBy protection service for instances like this. Please feel free to follow up with us at support@gunnars.com with any questions or concerns.

All the best,
Customer Service Team

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Rated 2 out of 5 stars

Process is just too slow

Process is just too slow. Takes forever to receive the product. Speeding up the whole process should be prioritized.

November 15, 2024
GUNNAR Optiks logo

Reply from GUNNAR Optiks

Hi Ulices,

We are sorry you feel this way as we try to provide our customer with the best service possible. It looks like your order was completed and shipped within our standard prescription processing time of 2-3 weeks as stated on our website. If you have any questions or concerns please feel free to follow up with us at support@gunnars.com

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