GUNNAR Optiks Reviews 5,210

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the high quality of the products, including the materials used and the craftsmanship of the lenses. Many people find the glasses effective in reducing eye strain and improving their work experience, with some noting immediate comfort. Reviewers also appreciate the fast and professional customer support, which has promptly handled adjustments and replacements. However, some customers experienced issues with order processing and delivery, with several instances of delayed shipping or unreceived items. There were also concerns about product fit and quality control, including glasses not matching prescriptions, blurry lenses, or visible cracks. A few other people also felt that customer service was unhelpful in resolving issues like incorrect orders or product defects.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the high quality, design, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality materials,... See more

Order

Customers had ambiguous experiences with order, with some finding the ordering process easy and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the fast and... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing significant delays and issues.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

it was a great experience except that I kept finding frames that I really liked and they were completely sold out with no option to order and wait for stock or to get a notification when they would be... See more

Rated 4 out of 5 stars

When I received the glasses, I was impressed by the quality and what came with them—there was a hard case for the glasses as well as a soft pouch made of high-quality microfiber. The only thing was th... See more

Rated 5 out of 5 stars

Love the glasses and the unmatched customer support I got from the team. I had an issue with a discount code and I sent them an email and they were more than happy to help and solve the issue. The gla... See more

Rated 5 out of 5 stars

Fast and professional support. The support promptly adjusted my order and offered me a refund. The Rx glasses that I ordered work perfectly. My eyes are feeling more comfortable while I wear the amber... See more


Company details

  1. #57 of 65 best companies in Video Game Store
  2. #191 of 289 best companies in Clothing Store
  3. #49 of 58 best companies in Computer Accessories Store
  4. #32 of 39 best companies in Glasses Store
  5. #31 of 39 best companies in Sunglasses Store

About GUNNAR Optiks

Written by the company



GUNNAR computer and gaming glasses are engineered to eliminate digital eye strain and block blue light. Get rid of constant headaches, improve your productivity and gaming performance with GUNNAR Blue Light Glasses.

If you would like any additional information, assistance, or need to reach out to our support team, please proceed to our contact page or email us at support@gunnars.com.

Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible Experience

My order was placed on 10/24/24 and was “delivered” to me on 11/27/24. The correct pair of glasses have yet to arrive as of today 12/12/24 because it was shipped to the wrong customer from their lab according to customer service.

November 18, 2024
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Rated 5 out of 5 stars

I still have my original pair

I still have my original pair of glasses from you all. 10 plus years later. They help with my headaches every day from staring at a screen. Ive been wanting a new pair for a while now. These ones are great!! So pumped to get them

December 12, 2024
Rated 5 out of 5 stars

Great glassesI have been using your glasses for…

I have been using your glasses for years. All of my experiences have been great. I sat on my last pair and fear the damage to the hinges made it useless to ask for repairs. So I opted for another pair of fallout33 frames which are sturdier than the Pendleton. I did enquire as to how much longer it would be before I received them as they were driving at night? They got right back to me and let me know they were almost on the way. The shipping information was a bit lagging but that's due to the holidays. Cheers

December 10, 2024
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Rated 5 out of 5 stars

VERY Stylish

I loved the frames designs. Very light a sturdy. It’s easy on my nose bridge when compared to other frames. The lightness is a HUGE PLUS. No Issue with any of my frames & glasses from GUNNAR! I loved everyone I bought. The clip on are so well made, easy to put onto my frames & it is very comfortable. I highly recommend these glasses & frames.

December 9, 2024
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Rated 2 out of 5 stars

Very disappointing! Poor customer service.

Poor customer service! We requested expediting the order as we needed the glasses before leaving town for a major medical procedure. They promised attention to the order and assured us they would be delivered in time. The order was delayed within the company and then wasn't given to USPS for a day or two. Very disappointing.

December 5, 2024
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Rated 5 out of 5 stars

Making Choices

Finding my latest pair of Gunnars was easy, so many choices but the filters helped and was able to make the perfect choice. Can’t wait for them to arrive.

December 2, 2024
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Rated 1 out of 5 stars

Discount not honoured and customer ghosted ;(

I recently placed an order through the official website after receiving an email with a discount code. Unfortunately, I forgot to apply the code at checkout and finalized the payment without it.

When I realized my mistake, I promptly reached out to the customer service team via email, hoping they could honor the discount. However, I received excuses as to why they couldn’t uphold the discount. I then requested a refund so I could reorder using the code, but they failed to respond to my request.

The lack of support and communication is extremely disappointing. This experience has left me dissatisfied and unlikely to recommend their service.

November 20, 2024
Unprompted review
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Reply from GUNNAR Optiks

Hi Param, We apologize for the delay! We have corrected this and hope you enjoy your new GUNNAR glasses. Please feel free to follow up with us at support@gunnars.com with any questions or concerns

Sincerely,
Customer Service Team

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