Hewlett Packard Reviews 

110
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, most reviewers were let down by their experience overall. Consumers frequently complained about unexpected hardware failures, broken physical components like hinges and power cords, and electronic devices abruptly stopping to function shortly after initial purchase. Buyers also experienced extremely frustrating customer service interactions, describing support representatives as unhelpful, exceptionally rude, or completely unreachable when technical problems suddenly arose. Some reviewers were happy with their items, noting they encountered no technical problems over extended periods of use and received helpful troubleshooting assistance when needed. Additionally, a few users appreciated owning dependable equipment that performed well and lasted a long time without requiring complicated repairs or constant maintenance.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a mix of strong loyalty and severe... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration with long waiting times... See more

Quality

Customers consistently note negative experiences with quality, highlighting defective desktops, failing... See more

User experience

People report negative experiences with user experience due to complicated processes and mandatory account... See more

Staff

Reviewers express mixed feelings about staff, as some customers report frustrating experiences with unhelpful... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I bought a new top of the line HP near $2000.00. I guess it's my fault for expecting it to actually work. I bought it from Best Buy who has absolutely no customer service. So, I tried customer service... See more

Rated 1 out of 5 stars

Used to have a great HP printer back in the day so In lockdown I bought a HP laptop which is still going but wore out the keyboard after 3 years. Based on that I bought HP laptops the next 2 occasions... See more

Rated 1 out of 5 stars

There are lots of scams and rip-offs about in today's world. I manage to avoid most of them, but recently I was conned by a major corporation: Hewlett Packard. For just under fifty quid, I bought an A... See more

Rated 1 out of 5 stars

So, the right hinge broke on this three-year old laptop and, when closing the device, the screen broke. HP support utterly disinterested and wanted £412 to repair. If this was user-error, I could unde... See more


1.3

Bad

TrustScore 1.5 out of 5

110 reviews

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1-star

No history of asking for reviews

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1.3

All reviews

(110)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

Trying to receive HP warranty SUCKS

Trying to receive HP warranty work is impossible. You CANNOT speak with anyone. Save yourself a lot of grief and toss your HP printer into the trash and purchase some other brand. I purchased an extended warranty which their system doesnt recognize (of course! You really cant get any help. NO MORE HP !

October 6, 2023
Unprompted review
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Rated 1 out of 5 stars

Support is so difficult time consuming…

Support is so difficult time consuming my 2700 all in one showing orange light after using YouTube google I tried HP support.
Unable to phone all they offer is Bot or email frustrated all morning so binned printer got myself Epson happy.

September 26, 2023
Unprompted review
Rated 1 out of 5 stars

I don't even know where to begin with…

I don't even know where to begin with this review. I very stupidly did not do my homework on HP as I just assumed they would have good products. I bought a laptop off them end of January 2023 which was delivered in February. The laptop is faulty and I had to sit on the phone line for two hours with them doing tests, these tests confirmed the laptop was faulty for which I have the screen shots. They picked it up, did nothing and returned it saying it was not faulty. The screen goes black with white lines and the keyboard does not work. I am now stuck with a £500 computer that does not work. They do not fall under any Ombudsman and stupid me for paying for it with Paypal balance so no help there. DO NOT BUY THEIR PRODUCTS. STEER CLEAR. THEY ARE SHOCKING QUALITY AND THEY JUST DO NOT CARE.

July 24, 2023
Unprompted review
Rated 1 out of 5 stars

Subscription model gone wrong!

Why is just about every company ( HP, Yahoo, GM, etc ) trying to jump on the subscription model band wagon? Making me pay for printing on individual pages along with buying the paper and ink as well. Have Hewlett Packard their lost minds?!!! Subscription model doesn't apply here. I can assure you that I will never buy another printer from HP again!

August 2, 2023
Unprompted review
Rated 1 out of 5 stars

I bought an Hp laptop from an…

I bought an Hp laptop from an authorised hp dealer where they promised me for giving 2 yrs warranty extension for which a payment of Rs.999 was made by me but the intresting thing is that they didn't extend my warranty and after calling several time to HP complaint helpline the are putting my calls on hold and simply disconnecting after few minutes. Such a pathetic experience wasn't expected from Hp. I am never gonna buy any products from Hp again in my life.

July 18, 2022
Unprompted review
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Rated 1 out of 5 stars

Don't buy a printer directly from HP!

Before purchasing my LaserJet Pro MFP M227 directly from HP on 4/15/23, I checked various reviews. Immediately before purchasing, I chatted with someone at HP who confirmed to me that the printer was wireless and that I did not need any cables. I did not receive the printer until ~ 5/1/22. I dragged the very heavy box up two flights of stairs which took me 2 days (I'm 70 and have a back injury). I unpacked it today (5/6/23) and it is not wireless - it requires a wired cable. After an incredibly slow chat with an otherwise nice agent, I was told the agent couldn't help me, and I had to call a phone number to receive a return label. The phone number doesn't work 24/7 - today is Saturday, and I have to wait until Monday just to get a return label. I am never buying anything from HP again--I should have bought this through Amazon, but HP was having a sale. I have just wasted two hours on this. I am very angry. My serial number is VNG3J39988. To make matters worse, I own stock in HP, and I've owned HP printers for years.

May 4, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

You buy hardware and they make you sign in to do a scan. Come on EU courts fine them for this outrage.

April 30, 2023
Unprompted review
Rated 1 out of 5 stars

BOUGHT A HP SMART TANK 7001

BOUGHT A HP SMART TANK 7001 - IT WORKED EXACTLY 1 YEAR THEN STOPPED CONNECTING TO WIFI. ANOTHER $40 AND 9 HOURS OF GEEK SQUAD SERVICES AND STILL NO CONNECTION. PIECE OF GARBAGE WHICH IS EXACTLY WHERE I PUT IT IN THE GARBAGE. NEVER BUYING YOUR CRAP AGAIN.

March 6, 2023
Unprompted review
Rated 1 out of 5 stars

I have bought 3 Laptops from H.P & I…

I have bought 3 Laptops from H.P & I bought the latest one 2 weeks ago & it cost over £700. Within a few days,in the middle of work, the screen suddenly went Blacc & nothing worked other than forcing it to shut down & start again. I contacted H.P support who have messed me about for several days with no solution. This Black screen problem happens daily & I have even sent H.P a photo of the screen. Terrible service from what is ''SUPPOSED'' to be a top company

January 5, 2023
Unprompted review
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Rated 1 out of 5 stars

BIG SCAM VIRUS ALERT!

The scam is crazy. It will inject itself into your router and tell you that all your other printers are out of ink untill you pay them and subscribe.

however you subscribe to a front run of a subscription whilst they edit HTML on your end making you believe its not slightly working. Eventually all your printers start breaking and either

1) It destroys the firmware within your printer and permanetly disable it

2) Sends you fake signals saying 'your out of ink' for every other printer

December 7, 2022
Unprompted review
Show reviews in all languages. (110 reviews)

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