Halford Reviews 1,001

I’m extremely disappointed with my experience ordering a bike for my child from Halfords. At the time of purchase, delivery was promised within 1–2 working days, but it has now been nearly two weeks and the item still hasn’t even been dispatched.

To make matters worse, I tried to cancel the order due to the delay, but they have refused to process the cancellation, leaving me stuck waiting with no clear resolution.

Customer service has been incredibly frustrating throughout. Responses are either very slow or non-existent, and when I do get a reply, it feels like they don’t properly understand the issue or simply refuse to help. The tone has also come across as rude and dismissive rather than helpful.

Overall, this has been a very poor experience—misleading delivery times, refusal to cancel an undelivered order, and unhelpful customer service. I would not recommend ordering from them if you expect reliable delivery or decent support.

Awful online experience. Offshore customer service in South Africa. They won’t let you speak directly to the stores. You’re left with having to drive around the country hoping that the specialist advice you’re given is correct AND that the item you want is also in stock.

In store, they are awesome. Really helpful and friendly.

What a complete waste of time complaining to Halfords ! You dont seem able to provide zero starts so have had to settle for the lowest mark.
Having not had an issue with them previously, I received disgusting service recently so followed their complaints process.
Well, I shouldn't have bothered!
Waited several days to receive a defensive flack filled reply basically missing the point of the complaint so issued a further complaint today only to receive a, much quicker, response from the same person stating the same as before in defence of her initial feedback. How Elizabeth can respond to a complaint about the way Elizabeth responded initially I have no idea! That is not a complaints process if Elizabeth is the complaints department!!
I think an email to the CEO might be the next step as it wasn't even financial recompense that I was after, she seems transfixed by refunds, it was a serous safety complaint about their brake checking thst could have resulted in a serious outcome if the brakes were as bad as the MOT done just a short while later showed.
Why did I bother? Because I am really annoyed that my wife, as the main driver if this car, could have been seriously injured due to the lack of professionalism by their staff.
All I wanted was for them to own that they failed on this occasion but all Elizabeth can do is defend the indefensible!!

Tyres fitted at Halfords Torry Aberdeen alloy wheel damaged didn’t notice until I washed car.

I left here feeling very underwhelmed and ripped off. Whilst the problem was fixed, I think, everything about the experience was poor.

Appalling see reviews on the Halfords site too

Upon a purchase that was done online and to be collected within 1 hr i never
Recived
Items yet money was taking for account then when refund issed , told could take 10 days to return . Money taken no goods recived but money held for 10 days , asked for compensation didnt
Get
Any .. is this not theft ,, why can they get away with it .. left waiting for my 141 pound refund to come back

I would like to thank Halfords on Newport Rd, Cardiff, especially a lad named Cameron, who has helped me with my dash cam on more than one occasion.

He is definitely a true asset to your company. Please make sure to thank him

AVOID THIS PLACE AT ALL COSTS.
What happened to my wife at Halfords Hawley (Warrington) is nothing short of disgraceful.

After returning from a 3‑week holiday, she realised the MOT had expired by a few days. She immediately booked the earliest available MOT slot — 10am at this branch. She arrived on time, handed the keys over, and the receptionist accepted the car without issue. He suggested she went for a walk around the retail park, and would call her when the MOT was complete.

She was called after approx one hour and told her they couldn’t MOT the car. Why? Because the engine was “too dirty.” and it required a SERVICE before a MOT could take place.. Under pressure she agreed to the service.

Yes, you read that right — apparently a bit of dust and normal engine grime now magically prevents an MOT.

He then tried to scare her with nonsense about “oil around the engine,” “soot,” and even told her she needed to “drive at high revs to clear the DPF.” even though the DPF filter was not blocked. The advice was ridiculous.

This is classic upselling and intimidation, preying on someone who walked in alone. Absolutely shameful behaviour.
Fortunately I called to see what was happening as she was away for a few hours and told her to cancel the service and we will book it in some where else
THIS VEHICLE WAS BOOK IN AT 10AM FOR A MOT !!
Booked the car in the following morning at a real garage , and guess what ?
MOT PASSED. ZERO advisories. I did tell the mechanic at the MOT station, his reply was, not surprised....
One‑owner, low‑mileage Mercedes. Nothing wrong with it whatsoever.

So what exactly was Halfords trying to pull?
Because it certainly wasn’t an honest MOT.

This branch is either completely incompetent or deliberately taking advantage of customers — especially women who come in alone. Either way, it’s unacceptable.

KEEP AWAY.
There are real garages out there that won’t treat you like a walking wallet !!

Totally incompetent and rude. Messed up every aspect of our booking. No apology. Take it or leave it attitude. I will never go near them again.

Brought a new agm battery. Installed it myself. It was nearly completely uncharged. Took 10 hours on a quility charge to bring it back. No problem after that. Why do they charge £50 for installing a battery. Took me 10 minutes, if you are unsure enty of vidios on You Tube.

we arrived at Halford in Raleigh Wier, the staff where very helpful. James check what car battery we need and within half an hour we had a new one fitted. He explained that we had a 5 year warranty and that engine faults may come up after fitting our battery. If we had any issue he said to come back. all the staff where polite and helpful that we met. James was very quick at his work and helpful. would recommend this branch

What a pointless waste of time, nobody answers the phones, the website doesn't work and the companies attitude to customers is abysmal. How are they still trading. I expect I might get a response from them saying please try phoning us or go online and tell us what the problem is about it, but life is way too short for that.

Bought a expensive bike for my son's birthday, paid to have it built and the gears do not work correctly! Now I am left with a bike that does not work as I am unable to get it back to the store without extra hassle and costs incurred to me - they will not come to collect it or send someone round - it is not my fault or error it is theirs. More time wasted on phones / emails so will contact ombudsman as it is brand new & not working!!!

Booked my car in for an MOT. HUGE MISTAKE!!!! Was told by a giggling idiot that the car had failed due to a broken coil spring and that they couldn’t fix it! I called my regular garage who looked up the MOT certificate which read it was corroded not broken and any other MOT centre would have passed it with an advisory to get fixed. Biggest waste of time and money. Would never go back or recommend!!

Ordered tool chest for store pick was give a delivery date no contact on that date contacted customer services twice was told maybe if you pop to store in the Friday or Saturday it may be there absolutely abysmal service also having to wait to cancel order will never use Halfords again

took my car this morning 28/2/26, 12miles away to Northallerton for service and mot,got there at o8.20 as instructed,was told my service would be done straight away but my mot wasn't until 1500hrs,she said that was the time i booked it for,I hadn't,and why would I book the service and mot 9 hrs apart,obviously had to cancel as what was I supposed to do,wait in the waiting room?? what a waste of my time,very disappointed 😞

Portsmouth Halfords! Absolutely disgraceful customer service from Halfords. Booked for a reversing camera fitting which they stated could be fit to my car only to look at the car and say we can't do it. Wasted a day off. Then told me it's been refunded which it has not. Then told me on the phone I would get it in 5 days then told me they have spoken to the store and now would be another 10 working days. This is Halfords withholding my money for a month for a product they could never have fitted! Portsmouth Halfords avoid!

Took my vehicle in for a new battery. 5 weeks and 5 days later got it back...without a new battery. It waited outside the shop for 4 and a half weeks before it was taken to a garage for diagnostic. Diagnosed with minor issue which any decent mechanic would have spotted straight away. Customer service shocking. NEVER called us back despite numerous promises to do so. Hire car took a week to arrive. No communication between hire car company and customer services. Didnt seem at all bothered that our vehicle was outside their store for over 4 weeks with nothing happening. Do not let them near your vehicle.

Phoned the garage for an update on my car at 17:24 since they close at 18:00. The guy said “yeh we’re still working on the servicing it should be ready by 18:00. “

I phone again at 17.50 to say I’m running late will be there in 15mins. He replied “Well we’re closing at 6 so …” I said “Sorry but I had to phone you for an update on my car which wasn’t even ready at the time of my call. I will be there by 18:05, so if you can pls just wait out for me.” He replies “I’m going to have to, don’t I?” And hangs up. Rude! I was fuming.

The customer service is ATROCIOUS! Terrible on all counts. When I eventually got there at 18:03. I had to wait 10mins in reception. So his attitude over the phone for having to wait just 5mins wasn’t even warranted. Plus I was the one who called for an update! If you’re closing at 18:00 and a car is still in the process of getting serviced you phone the customer at least an hour before closing time so that they’re aware and make the time to sort out their personal commitments.