It no longer produces steam after about 6 months of twice daily use. It has been inconsistent in steam production, sometimes working as advertised, but more often failing to deliver steam to both eyes... See more
Company replied
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See what reviewers are saying
Not recommended. Customer service is terrible. Product information is insufficient prior to purchase. When we found out that the lasers used by the system could be dangerous, we were told we couldn’t... See more
Company replied
I recently bought this cervical traction device, and it's fantastic! The customer service was excellent, answering all my questions. Shipping was super fast, arriving in just a few days. The product q... See more
Great product. Great for night treatments without disturbing anyone around with loud noises. Easy to clean. Product came with good procedures to follow and they are easy to read. What helpful product... See more
Company details
Written by the company
Here at Halipax, we aim to create a healthy lifestyle that assists every individual to de-stress, relax, unwind and streamline a pain-free life and at the same time feel and look amazing. The core values that we’ve built and operate are by letting us empower our staff to deliver the best at-home recovery and care device solutions and enable them to improve the quality of life for every individual.
Contact info
5824 Indian Terrace Dr, 93063, Simi Valley, United States
- admin@halipax.com
- halipax.com
2.9
Average
285 reviews
Hasn’t replied to negative reviews
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Both my wife and I used the Halipax…
Both my wife and I used the Halipax Hypertrax.
It was not effective for cervical care, muscle stimulation or decompression. I purchased it from an ad on the internet. If I had tried it out before I made the purchase I would have not bought the device.
February 8, 2024
Reply from halipax.com
Thank you for providing your feedback. Upon reviewing your order, we noticed that your return request was made outside of our allowed return timeframe. Despite this, we offered you a full amount of store credit upon returning the product. Unfortunately, we received a response from you that was abusive and insulting in nature. We understand that frustration can arise in these situations, but we strive to maintain a respectful and professional dialogue with our customers. If you have any further concerns or would like to discuss this matter further, please feel free to reach out to our customer support team. We are here to assist you in any way we can.
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Excellent delivery
Excellent delivery - great device and looking forward to it helping me going forward
I did use it but it gave me some neck pain - I suffer with that and head pain too -that’s why I bought it - but thinking I used it for too long rather than gradually building up the time using but I will start again with only perhaps 3 mi utes and build gradually
February 8, 2024
I'M very much disappointed in the fact…
I'M very much disappointed in the fact that I ordered one color and got a different one. With no notification of why. Also the quality of the item was extremely cheap and disappointing. I will never buy from them again. Nor will I alloy any family member buy from them.
February 4, 2024
Reply from halipax.com
Dear Derrick,
Thank you for your feedback. Upon reviewing your order, we noticed that you initially selected the orange option, but we upgraded it to the Blue variant. The Blue variant offers a combination of orange and purple gases, providing additional benefits. We recommend reviewing the product description to understand the unique features of each color. Rest assured, our product boasts high-quality craftsmanship and durability. Furthermore, we stand firmly behind its quality with a 1-year replacement warranty, ensuring your peace of mind against any malfunctions.
Excellent Products
There were a lot of products to choose from,and they were very well displayed.the instructions on how to use were very helpful!
February 1, 2024
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Purchased one a while back and we are…
Purchased one a while back and we are very pleased with the result. Talked to a friend about it and purchased one for her. She too is quite happy with the product and says it helps her a lot
January 4, 2024
Fantastic product matching exactly…
Fantastic product matching exactly product description, how it works and pain relief.
January 2, 2024
Very easy to return
January 2, 2024
Eases the pain.
January 2, 2024
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Great product
Great product! As described, operates easily and effectively. Shipped in a timely manner, safely packaged. Very pleased.
January 2, 2024
Reply from halipax.com
We sincerely appreciate your feedback and take customer concerns seriously. After carefully reviewing your recent review, we would like to provide clarification on the matter.
Our internal records indicate that you provided the wrong shipping address for your order.
Subsequently, you contacted our team via live chat to request a change to your billing address after the order had already been shipped.
Understanding the importance of accurate delivery details, our team swiftly corrected the address to facilitate the successful delivery of your purchase.
It is crucial to note that this address adjustment was initiated by your request and not a mistake on our part.
We regret any inconvenience this may have caused and genuinely value your perspective.
However, we believe it is unfair to attribute the initial address discrepancy solely to our service.
Our commitment is to ensure a positive and seamless experience for our customers, and we take pride in addressing concerns promptly.
Should you have any further issues or additional feedback, please do not hesitate to reach out to our customer support team. We are here to assist you.
Great !!!!!!
January 3, 2024
Ordering process was very easy
January 2, 2024
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I am so happy for making Business with…
I am so happy for making Business with you guys
December 4, 2023
Reply from halipax.com
Thank you for sharing your feedback. According to the tracking status, Aramex attempted to deliver your order, but unfortunately, no one was available to collect it. Consequently, your parcel has been sent to the designated collection point for your convenience. We recommend picking up your package at the Aramex collection point. To ensure a smooth delivery process, please refer to the tracking numbers we provide and follow the courier's instructions. If you have any further questions or concerns, feel free to reach out.
https://www.aramex.com.au/tools/track?l=MP0029918694
I ordered this item on December 1st and…
I ordered this item on December 1st and still have not received it, It’s now December 22nd. Now I’m receiving an email wanting me to rate a product I haven’t received and still don’t know when I’ll be receiving it.
December 1, 2023
Reply from halipax.com
Thank you for your review. Please note that we
upgraded your order to our 2024 model without any extra charges and shipped it on December 3 from our factory by DHL to our warehouse and from our warehouse in California by USPS to your remote address. The tracking details for both legs were sent to your email to track your order. Your location is remote, hence, it takes longer than usual for delivery.
Everything in the process was very easy.
December 4, 2023
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They simply and truly work
I've ordered 2 cervical devices, a lumbar device and now the cold laser. Why..because they truly work. They have been a godsend.
December 4, 2023
I have not received it yet so i can not…
I have not received it yet so i can not review.
December 1, 2023
Reply from halipax.com
Thank you for bringing this to our attention. We shipped your order by UPS on November 30. Looking at your tracking details, it looks like your order was lost in transit. Had you reached out to us earlier we could have resent your order earlier.
We will go ahead and resend your order by EXPRESS immediately.
This is not a good priduct
November 6, 2023
Reply from halipax.com
We appreciate your feedback and are sorry to hear that you're not satisfied with the product. Your experience is important to us, and we would like to understand more about the issues you encountered.
Could you please provide additional details regarding the specific aspects of the product that you found unsatisfactory or any problems you experienced? This information will help us address your concerns and work towards improving our products.
If you have any specific issues or if there's anything we can do to assist you, please feel free to share more details or contact our customer support at support@halipax.com.
We value your input and are committed to ensuring customer satisfaction. Thank you for bringing this to our attention.
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