Halo Collar Reviews 1,568

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 232 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service and the helpfulness of the staff, often describing them as responsive, professional, and polite. Many people are satisfied with the product's performance, particularly noting the improved battery life and the collar's lighter, less bulky design, which provides peace of mind regarding their pets' safety. However, some people were dissatisfied with the product's quality, mentioning issues like collars breaking, inconsistent feedback, or charging port problems. A few other people also felt that the price was too high, especially when considering additional costs for accessories or replacement collars.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the Halo collar as a... See more

Customer service

Users describe positive interactions with customer service. Many reviewers praise the support team as... See more

Quality

People report ambiguous experiences with quality. Many customers praise the Halo collar, describing it as... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the customer support representatives for... See more

Price

Consumers express significant dissatisfaction with the price. Many reviewers find the products, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good options for encuragements and preventions. Should add a option to add your own voice and words for the dog. Should also allow changing the times between the encouragement and prevention events. T... See more

Company replied

Rated 5 out of 5 stars

The Halo collar 5 has arrived in the game with a significant advantage. Its rapid charging time and extended battery life mean less downtime for our pup without their guardian nearby. The GPS signal h... See more

Company replied

Rated 5 out of 5 stars

Right off the bat the Halo 5 has so much better battery life than our former Halo collar. Charging is a breeze with the magnetic snap-on connector. No more fumbling with USB C plugs that may slide o... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5/5 — Major Upgrade from the Halo 3! Our dog Bleu was a proud tester for the Halo 5 collar, and we’ve been absolutely thrilled with it. The size and comfort are perfect, the battery life i... See more

Company replied


Company details

  1. #6 of 7 best companies in Dog Trainer
  2. #37 of 64 best companies in Electronics Company
  3. #5 of 6 best companies in Pet Trainer

Written by the company

The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. Easily create up to 20 GPS wireless dog fences with a few taps of your finger in the Halo Collar app - no installation or digging required! Halo is the most advanced invisible dog fence, GPS dog collar, activity tracker, and dog training solution for ultimate dog safety. Fences are stored in your Halo Collar and will work everywhere you go—in your backyard, at the park, at the beach, or anywhere else your adventures take you and your dog. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. The Halo Collar works for any dog, any breed, any age, and with any owner. Today over 100,000 dogs across 350+ breeds are using the Halo Collar.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Rated 2 out of 5 stars

Nice app, cheaply built collars

The app design, functionality of the collars, and features that come with the collars are great.

The collars themselves have a poor design. We have two dogs, one is very active and one is less active.

We’ve had the collars for 2 months. For our dog that is more active the metal clamps on the end of the collars have fallen off 3 separate times. Once for the less active dog. The screws that hold the collar together have fallen out several times for both dogs. I got lucky and found the screws in the yard once. To Halo’s credit, they sent me replacement parts for each, but it’s a problem that looks like it will continue to happen.

I’m not sure what the long term answer is for the collars falling apart, but for nearly $600, I expected these to stay together WAY better than they have. Not 100% sure these are worth the price, but if you don’t want to bury an electric fence, it’s tough to find a better option.

January 9, 2026
Unprompted review
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Reply from Halo Collar

We truly appreciate your feedback and would love to discuss your options moving forward! We're happy to walk through strap adjustments and ways you can prevent the collar from coming off unexpectedly, along with providing details of reaching a proper fit. Feel free to reach out to our support team at your convenience so we can assist! We'd love to connect!

Rated 5 out of 5 stars

I started when they started

When I first got my collar in 21 they were new and so was my dog. Well their first collars were not that good. But I stayed with them and they kept their promice and keptt working with me to get things right. Well 4 year later my dog still doesn't awant to wear the collar but he knows what it does. He is A Belgin Malinois (Very Smart) and the collar keeps him in line. And when he does chase a deer or a fox it is easy to fine him. I would love to get the new collar because I believe they have it down now.
So for anyone wanting to train their dog or keep it in the yard this is what you need.

December 26, 2025
Unprompted review
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Reply from Halo Collar

Thank you so much for your feedback and continued support! We are thrilled to have you and your pup in the Halo pack!

Rated 1 out of 5 stars

Customer Service is the worst

The product I can not speak for, but when I called customer support with a few simple questions about the plan I was hung up on when I asked to speak for a supervisor all because I was not able to find my order number when she asked for it. I was told multiple times it is a security issue for them to give me info on their plane when i just purchased two collars and was fixing to buy a 2 year plan. I will be retuning the collars and going with another company. You would figure with spending almost $1,200 on two collars and fixing to spend more money on the two year plane they would be a little bit more op to answer a question regarding the plans.

December 12, 2025
Unprompted review
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Reply from Halo Collar

We’re truly saddened to hear about your experience and want to help improve this. We’d love the opportunity to connect you with our management team to discuss this further and work toward a solution that’s best for you. We've requested additional information so we can have someone reach out to you directly.

Rated 3 out of 5 stars

Got the halo 5 collar

Got the halo 5 collar as gift. They won't let you write a review on Amazon unless you actually purchased it so I'm writing one here. I've had it for a week now. The first day I was staying with a friend and they have good cell service where they're at. It worked great and I was very pleased. The real test was going to be my home though. I live in a rural area. The cell service isn't great, lots of dead zones in the neighborhood, absolutely no service inside the house. The second day we tested it at home and it did great again. His location was spot on, my location is a bit off though. It gave great updates. But once we step inside the house it lost all connection, even when connected to Wi-Fi. After day 2 it stopped being as accurate. I've had to edit my fence line because it'll say he's on the line even though he's not even close. I've noticed this happens mostly in the areas with thick trees on the line. It can't find his location very well if he's under thick, big trees. Which is a bummer because we have a lot of those in the PNW and many trails we hike have thick tree canopies. A lot of the time it'll lose his location completely if he's under them. If I'm paying $180/year for the service I'd expect it to work better.

The app is ok. I'm still getting used to it. There's one part that tells you "ready to use" "whistle only....." "Tracking" it changed the update frequently when he's wearing it but I can't see what it's saying if there's more than 2 words or gets blocked by something. I do appreciate being able to turn off and on the fences. But I'll need to get used to remembering to turn it off when we leave the house.

I haven't put the prongs in yet because we're still trying to figure out the best fence lines. So it only beeps and whistles for now. I worked with him a bit with a regular e collar as a"test run" to see if he'd even respond to the halo collar before making such a big purchase. So he was already used to the beep meaning he needs to come back or move away.

The battery life is only 24hrs NOT 48 like all the ads say. Once I take the collar off the charger it'll say how many hours are left for use. 20 minutes of use can use up 3-5% of bettery.
The collar is nice. Feels sturdy. Has survived heavy rain so far. Wish it came with a "D ring" to put his leash on if needed. I have to keep 2 collars on him just in case. It would also be nice if it came with different material options or the band and the cover. Velcro collects a lot of fur and it's a pain to get out.

You technically can use this like an training e-collar. You just press the button you want to use. Warning beep, vibrate, or static, or use whistle, and either custom noise. Would be easier if you had a little remote rather than having to pull out, open/unlock phone, open app (which can take a minute or 2 to load, then press the feature that lets you do the buttons. In some scenarios, seconds can be crucial.

For now I give 3 stars. For the price and extra payment packages I'd expect a better job of tracking and getting a signal under a tree or bush. I will update as I use it more and we become more experienced with the collar.

December 3, 2025
Unprompted review
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Reply from Halo Collar

Thank you so much for sharing such a detailed review of your experience. We understand you’re running into connectivity issues, and we’d really like to help get things back on track. Our live support team is available in the Dog Park seven days a week, and we’d love for you to reach out so we can walk through your concerns and answer any questions. We can also take a closer look at your collar’s battery performance, since that can vary based on how it’s being used. You can connect with us through the app or by visiting dogpark.halocollar.com. We look forward to hearing from you!

Rated 3 out of 5 stars

Company seems great, the collar leaves a little to be desired

Ultimately I'm glad I tried the Halo Collar, and assuming I get my full money back once the collar is received bacl I don't have anything bad to say about the company. That said, the collar did not work for me at all. I live in the suburbs pretty close to a city, where cell and GPS service is very strong, but the collar was constantly going out of service in the woods behind our home where I like to take my dog off leash. I could not use any of the features as advertised because the GPS service was so bad. I was worried about buying the collar because I also have a very small house lot, and they did say that the collar may not work as great if the fence is 20 feet or less from the house.... and they are correct. The collar was constantly beeping my dog and warning him when he was nowhere near the fence. I realized that even when I do the "find my phone" feature it never really knows where I am... and that was the case with the collar. It was constantly showing my dog nowhere close to where he actually was. I think the GPS is just really wonky in my little lakeside neighbhorhood with houses close together. My biggest complaint is they shouldn't advertise this for outdoor adventures if the GPS fails so often.

December 8, 2025
Unprompted review
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Reply from Halo Collar

Thank you for reaching out and sharing the details of your experience. We’re saddened to hear you’ve run into issues with the collar, and we’d really appreciate the chance to talk things through and work toward a solution. A member of our team will be in touch shortly to review your options and support you with anything you need moving forward.

Rated 2 out of 5 stars

The collar was working great until…not waterproof

The collar was working great until about a year in. Every time it would get just a little wet it would take days to dry out and charge again. It finally stopped charging at all. All because it’s not waterproof as described. Our dog never went deeper than a couple inches and swam for 30 second dips. it ruined the collar. Had someone told me that would cut the life short, I would’ve put a fence up around our pond, but I was told that it was waterproof. Now I’d have to buy a brand new collar because they say "we don’t know if it was the water that damaged it". Even though it would only not work if it got wet. So, don’t get this if you have any type of water on your property or at least put a fence up so they can’t swim.. because it doesn’t work as advertised.

November 20, 2025
Unprompted review
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Reply from Halo Collar

Thank you for reaching out. We're disheartened to hear of your experience and would love the chance to turn things around. An agent with our Success Team has reached out via email to discuss further and to work towards a solution that works best for you (and your pup). We truly appreciate your feedback and hope to hear from you.

Rated 1 out of 5 stars

We were so stupid buying halo collar…

We were so stupid buying halo collar 2-times our dogs ran right through the marked fence. We live near a very busy highway. We did everything the videos showed us to do, during the training period. We have had this for about 1 1/2 years and still no results. We paid 599 x2 1,200 bucks and also pay a monthly subscription fee on top that. Tracking the 2-dogs it does show the location but it very fuzzy (i have a new I phone, so that is not the problem!!) Halo is the problem!! DO NOT "DO NOT BUY THE HALO COLLAR" We almost lost 2-dogs because of halo they would have been KLLED if we did not go after them. Here is what halo said when I called them (sorry) (good luck trying to find their phone number no 800 number 214 area code. Halo the trust with your company is broken!!!!!!!!!

November 13, 2025
Unprompted review
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Reply from Halo Collar

We’re truly disappointed to hear about your experience, as this isn’t typical of what we aim to provide for our customers. A member of our management team has reached out to connect with you so we can better understand what happened and work toward a solution that feels right for you.

Rated 1 out of 5 stars

I have spent $600 for a halo collar in…

I have spent $600 for a halo collar in June of 2024. One year 3 months ago and got a random error on the app that side wifi chip malfunction call to replace collar. No explanation. No diagnostics nothing. Call to replace. Called to get answers and a rude employee told me it was not under warranty and I would need to buy a new one. What?! Buy a new one ?! Not fix it not give me answers but buy a new one ?! Why the **** would I do that?! so it could break again?! Scammy company. I’m convinced they malfunctioned the software on purpose for this exact reason

November 2, 2025
Unprompted review
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Reply from Halo Collar

We're disheartened to hear of your experience and would love to help with additional support. A member of our management team has reached out to discuss further and work towards a solution with you.

Rated 5 out of 5 stars

I have 2 Halo collars for my 2 dogs on…

I have 2 Halo collars for my 2 dogs on 60 acres. These collars are a game changer. Customer support is amazing. Huge shout out to the agent Cheyenne! She was very kind and helpful. Definitely going to be getting 1 more collar for my other dog that is on the petsafe wireless fence. Halo is a lot better!

October 27, 2025
Unprompted review
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Reply from Halo Collar

Thank you so much for the review of your experience! We're so happy to hear that Cheyenne took great care of you. This is the service we aim for and greatly appreciate your feedback!

Rated 5 out of 5 stars

We've found a significant upgrade with…

We've found a significant upgrade with the Halo Collar 5. Its combination of fast charging and extended battery life ensures our dog is rarely without his guardian. Best of all, the enhanced GPS provides a strong, reliable signal even in the most remote parts of our land, finally giving us the peace of mind we needed.

August 10, 2025
Unprompted review
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Reply from Halo Collar

Thank you so much for your feedback! We are thrilled to hear of how the collar is working for you!

Rated 1 out of 5 stars

Overpriced, poor function, worse customer service

Amazingly overpriced for a collar that hardly functions. The feedback features are inaccurate based off your dog’s location, the battery is unreliable, and the feedback options themselves are insufficient for dogs with any sort of working drive/prey drive. I live in a rural area & trained my dog on leash with this, only to see firsthand the inconsistent feedback being provided to my dog (when well within property lines) & the inadequate feedback response when at my marked boundary lines. The battery was extremely poor & I was unable to trust this collar. I effectively used my membership for 1 month when we had some pretty major life events, so forgot to reach out about this waste of money. When I did reach out, customer service did not even look into refunding any of my subscription (I paid for a year), nor did they offer to cancel my subscription on my behalf. The collar is nonreturnable at this point & it’s clear that this company does not give a damn about customer satisfaction. I would save your money & not buy this collar. There are better ways to ensure your dog’s safety. I am not a fan of Cesar, but gave this a shot to help with my dog’s acclimating to our new home, about $700 later, I have now learned my lesson & doubled down on my dislike of Cesar/his “brand” overall.

October 19, 2025
Unprompted review
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Reply from Halo Collar

We're disheartened to hear of your experience and appreciate you providing feedback. We'd love to connect so we can take a further look into this and work towards a solution. Someone from our Success Team has reached out via email so we can work on this with you. We look forward to hearing back.

Rated 5 out of 5 stars

Best Customer Support Ever

I just had the best customer support ever, so I'm writing a review about it.

At first, the collar I had stopped working. It was within the limited warranty, and they upheld their end of the deal, and low and behold -- we got our probably refurbished but that's okay Halo Collar!

Then -- gasp -- someone steals it. Someone literally stole it right off of my dog when I wasn't looking. Or, it fell off, and someone snatched it. I don't know. But someone else has it.

So I'm thinking, I have to buy a new collar, right? And I'm looking into options, and then -- WABAM -- Halo Collar writes back that they will replace the stolen collar -- WITHOUT a catch!

WABAM!

Love the company. Hate the dude (or dudett) who stole my collar.

October 15, 2025
Unprompted review
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Reply from Halo Collar

Thank you so much for providing a detailed review outlining your positive experience! We're thrilled to hear of the great support you received and are always here to work with you no matter the circumstances!

Rated 5 out of 5 stars

The Halo collar is better than I ever thought

The Halo collar is better than I ever imagined. On our small farm we are able to set up the boundaries of our entire property. We would never have been able to do that with electric fencing or standard fencing. In addition, we can check where she is at any time. It creates a no stress situation for us. It's so simple to use and all you need is the collar and your phone. It's a dream come true for a dog and her family.

October 13, 2025
Unprompted review
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Reply from Halo Collar

Thank you so much for sharing your experience through a positive review!

Rated 5 out of 5 stars

The Halo 5 is much more streamlined…

The Halo 5 is much more streamlined that my previous Halo 3. The battery life is also longer and it is easier to charge. I did have one day that I got a low battery warning for no known reason. Perhaps I didn't get it charged completely the night before? It only happened the once. I can't imagine having a dog without a Halo collar and the Halo 5 is the best yet.

October 11, 2025
Unprompted review
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Reply from Halo Collar

Thank you so much for sharing your feedback!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5/5 — Major Upgrade from the Halo 3!

⭐️⭐️⭐️⭐️⭐️ 5/5 — Major Upgrade from the Halo 3!
Our dog Bleu was a proud tester for the Halo 5 collar, and we’ve been absolutely thrilled with it. The size and comfort are perfect, the battery life is phenomenal, and the GPS accuracy has been spot-on. We previously had the Halo 3, which we loved, but this new version is truly next level. Every improvement feels intentional, and it’s clear Halo listened to user feedback. Outstanding job!

October 11, 2025
Unprompted review
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Reply from Halo Collar

Thank you so much for sharing your feedback! We love to hear this! Happy to have you and Bleu in our pack!

Rated 5 out of 5 stars

I have two dogs

I have two dogs, large property and no fence and these collars have been amazing! I highly recommend!

October 7, 2025
Unprompted review
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Reply from Halo Collar

We're so glad you and your pups have enjoyed the Halo System! Thank you for being members of the Halo Pack and leaving a review!

Rated 5 out of 5 stars

These collars are game changing

These collars are game changing, I rescued a little heeler/terrier, and she was so stressed, she ran off constantly, she trained really quickly on the collar, and never leaves the property at all. I had a halo 3, and now a halo 5, the 5 is much smaller, which is great, also the battery life is much longer, and I think the GPS has also improved, although the 3 GPS was very accurate.

October 7, 2025
Unprompted review
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Reply from Halo Collar

Thank you so much for sharing your Halo Story! We're so glad your little one is safe at home while still having the freedom to roam. Don't hesitate to reach out if you need anything: dogpark.halocollar.com

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