Handicare Stairlifts UK Reviews 

1,947
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 269 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and smooth installation process, often completed quickly and with minimal disruption. Many people highlight the staff as professional, helpful, and courteous, providing clear explanations and respectful service from initial contact to fitting. Reviewers are very satisfied with the product's quality, noting that the stairlifts are easy to use, reliable, and significantly improve mobility and safety. However, some customers also noted issues with product reliability, experiencing multiple breakdowns and needing frequent part replacements. A few other people also felt that communication was inconsistent, with differing information from various representatives and delays in service or engineer visits.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as professional, friendly, and helpful... See more

Product

People report positive experiences with the product, often describing it as solid, sturdy, and of good... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the professionalism... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the product's value,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mum has recently had a stair lift installed. A guy called Mark came to install it, took around 3 hours. Mark was respectful, courteous throughout and showed my mum how to use lift safely. Would r... See more

Rated 5 out of 5 stars

From first contact with Handicare stairlifts it was clear they do care. Their warm welcome, all relevant information, staff and efficiency are very good. The chair lift is now installed and Dad has f... See more

Rated 5 out of 5 stars

Had a stairlift installed for my mother after an accident. Had several firms come and quote etc. Handicare were the only ones to check her size weight etc. All contact was excellent and the driver del... See more

Rated 5 out of 5 stars

Made the call lovely lady on the phoned arranged for a lovely guy to come explain things to me and my mother. It took only a few days to sort the order for a fitting the following week, Had issues wi... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Safe, reliable equipment for people with reduced mobility, and their carers, to help make their everyday life easier #accessibility #stairlifts #bathing


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,947)

260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick efficient service.

Quick efficient service.

I also like the fact that you can hire a stairlift for a period of time and not have to but one.
Installation was painless, engineers friendly and professional, any issues dealt with swiftly.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Handicare Stairlifts UK were quick to…

Handicare Stairlifts UK were quick to respond to my request for an assessment of the suitability of a chairlift in our home. Within a few days of our decision to proceed with selecting and fitting one, the AgeUK chairlift was installed. The fitters were helpful in explaining how to use it and we use it as much for carrying laundry or cups of tea as for sparing our rheumatic limbs.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with handicare stairlifts

Really happy with handicare stairlifts, very helpful and easy to deal with on the phone, the installer was excellent, good information about the stairlift,showed how to use the lift, went through everything step by step, very professional and very pleased, thanks very much

October 14, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.

Rated 5 out of 5 stars

Quick quote and installation

Quick quote and installation. Only one issue straight after installation but resolved promptly.

May 31, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish.
They left no mess at all at my elderly mother’s house and she is very pleased

September 24, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.

Rated 5 out of 5 stars

Handicare Stairlifts Quality Service

The company provided an excellent service from first contact through to completion. At each stage, staff were professional and courteous, there was no pressure from the team, including the representative who visited my parents home to discuss products, fitting and cost. Overall a great service I’d be happy to recommend the company unreservedly.

August 4, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team

Rated 5 out of 5 stars

Handicare stairchair

Found this company very good product and instalation and follow up service very helpful and friendly + professional service .. its been an incredible life changing experience after Major surgery.. to get upstairs.

September 8, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.

Rated 5 out of 5 stars

They provided a great service for my…

They provided a great service for my elderly parents, supplying and fitting a new stair lift.
With no hassle and little fuss.
Would thoroughly recommend them to anyone.

October 13, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team

Rated 5 out of 5 stars

AAccessing stairs is easy with Handicare Stairlift UKKMay

My enquiry for a stairlift was dealt with quickly and efficiently by experienced persons. From start to finish I was consulted about my needs and preferences during the fitting of the chair lift. I am delighted with difference this has made to my mobility in accessing upstairs at home.I recommend Handicare Stairlifts to anyone who has difficulty accessing stairs.

October 13, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Very professional company to deal with. Highly recommend stairlift fitted.

September 15, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Courteous team.
Recommend this company.

July 9, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.

Rated 5 out of 5 stars

The stairlift has been a life changer…

The stairlift has been a life changer as it enables my wife to access the upstairs bedroom, accessible bathroom and her studio again.
Both the men who measured and fitted the stair lift were courteous and helpful. The fitting was remarkably quick.

April 3, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.

Rated 5 out of 5 stars

A good company to deal with.

Such an easy ,quick experience, from the first visit from the salesperson to the final installation of our staurlift.All the staff, on the phone and in person, were friendly, polite and caring. Advice was given as to any work needed to accommodate the lift and the installation was done within the week after the deposit. Very pleased with the whole experience

October 6, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team

Rated 5 out of 5 stars

Both installers came on time and were…

Both installers came on time and were tidy and efficient

May 9, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team

Rated 5 out of 5 stars

Thanks Handicare for a stress free experience

The stairlift market is confusing and so dealing with Age Co and through them Handicare was a breeze.
First Handicare have been with Age co for a long time. When you deal with them you deal direct with the company that makes the product.
From making an original phone call, Tom Fraser visiting, delivery and fitting, I felt comfortable all the way through.
Tom explained after measuring up that our stairlift would be the most slimline available and the bar attached to the stairs had no visible moving parts, like cogs and chains. This is great as it is so clean- line. The chair has become unnoticeable as we got used to it. It is very quiet in operation.
I really was surprised at the price for a brand new stairlift around £2500 as we had ben expecting more than double that.
After the initial visit we were contacted and in plain English told what was to happen, and making sure we understood every step, what they were going to do and what was expected of us. For example being home to accept delivery!!
The delivery actually came from Holland, and the delivery driver was great.
Everything stored in the garage, unpacked and all packing taken away in the most organised lorry I have ever seen.
The fitter similarly explained he had to keep his boots on etc. (health and safety) and worked calmly and efficiently, again taking away any other packing or bits.
Then he took his time running through the operation, explaining features and its use.
Since then its just been something we use and forget!
Thanks Handicare for a stress free experience

May 9, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.

Rated 5 out of 5 stars

Handicare. Contracts expensive, but no doubt they are the same with other Companies

Excellent Customer Service. The only problem was contacting them by telephone, although it was worth the wait.

We have been well looked after

October 8, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team

Rated 5 out of 5 stars

Great company with excellent customer service

The whole experience with Handicare since first contact through to the installation of the stairlift, to handling any issues to annual servicing has been very positive. The team truly care about their clients. Having the stairlift in place means my Mum can stay in her house long term which makes a huge difference and it is very reassuring to know that they are both reliable and offer great customer service.

August 4, 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team

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