Handicare Stairlifts UK Reviews 

The entire experience of getting a 4000 type stair lift installed for my mum was pretty straight forward and dealt with by efficient, professional, polite and helpful Handicare staff.

There was a minor problem during the installation when a safety component on the motor was found to be faulty hence the motor required replacement and the installation ground to a halt. I mention this because unexpected problems do occur and what’s important is how they’re dealt with. I cannot fault Handicare because they were in touch with me within the hour of reported fault and arranged a replacement part and agreeable installation date for a few days later.

The remainder of the stair lift installation 3 days later went smoothly. A special mention should go to Julian, the engineer who finished the installation work, fitting the chair and electrics and demonstrating its use. Julian performed fantastically, professionally and diligently, telling us what he was doing and reasoning behind the work. Additionally, he found a better solution for placement of the charging power source, locating it in an unused bedroom where it’s safer from being disturbed.

So, my installation experience has been very good and my elderly mother is thrilled with her new stair lift.

The whole process, from enquiry to installation was completed within a week.
Richard came out to explain our options and measure up on Saturday afternoon (14th March).
The stairlift was delivered on the 18th and installed on the 20th. The installation was quick, the stairlift was demonstrated and everything was explained clearly.

Lift delivered promptly by very polite and courteous Dutch driver.
Installed the following day by an equally polite and courteous engineer. It was installed very neatly and with care. Every aspect was explained to me in detail and it worked perfectly on my first use. I feel very confident with it.

it was installed really well and in time as stated and they made sure we were able to use it

The service we received from Handicare was excellent. The stairlift was fitted within a week of the initial request and I was kept informed throughout the process. The fitting was quick with a courteous and professional fitter. It has made a massive difference to my mum on returning home from hospital after a fall.

I am over the moon with the installation of the stairlift. I placed an enquiry, which was dealt with quickly and an appointment was made for the surveyor to visit. He explained how the process worked, answered all my questions and put mine and my wife's mind at ease. He was very kind, friendly and understanding. Once we made the decision to proceed, the kit was delivered to our home quickly and installed on our preferred date. The engineer, who installed the stairlift, was faultless, did an excellent job, was polite and explained everything clearly. I am so happy with the difference that it's already making to my daily routine and would not hesitate to recommend this company.

The whole process was dealt with very sympathetically and efficiently. I was kept informed of all the processes and the actual installation was very straightforward.
Highly recommend this company for stairlift installation.

I was assisting Joan in sourcing a stairlift,handicare were very professional and considerate. The staff both on site and phone Far exceeded our expectations.

I had a stairlift fitted with Handicare, no problem when fitted, was informed about the extra 3 years warranty which I paid. After 2 months I tried to call them as it was making squicky loud noise and shacking, it took me several attempts to get through they either were engaged or knocked me off after 20 minutes. Eventually when I got through the receptionist told me that this was not a priority, she informed me when the engineer would be out and the engineer would call me 2 hours before coming to the property. I informed them that my mother was 90 years old and was afraid to use as it was. Eventually this was sorted, but this was the start of many complaints on the stairlift. 3 times the motor was changed, the rollers needed WD40 sprayed on them several times as it was making a high squeaking noise also the stairlift chair got stuck at the top of the stairs as it got over the the charging point. This caused us to have a new charging point. Each of the faults I had was met with a phone either not being being answered or cut off when did go through it was the same answer the engineer would be out in 5 days and would call me 2 hours before calling at property. When it was time to have a service it was 3 months late. When I chased this up I was informed that they did not have a service engineer for this area. I have now decided to go with a reputable company, even though it is expensive, I need it for my mother's health safety. If anyone is thinking of getting a stairlift from Handicare THINK AGAIN

The old lift was removed and taken away and the new starlit was installed carefully and efficiently. Would recommend Handicare with a 10/10.

The whole experience of getting stair lift installed was so easy and all done with courteous helpful staff.
From enquiries to installation took less than a week!
The lovely young man, Josh ,who installed stair lift was efficient , helpful and pleasant and made sure all was well before he left.

Would thoroughly recommend this company.

Everything went smoothly, from start to finish. At every point of contact Handicaire inspired confidence. The stairlift itself is superb, far superior to others that i tried. It's easy to use, smooth running, and exactly what i wanted.

The delivery driver was very polite and considerate when making the parts delivery the day before. The engineer Paul called and arrived on time and was very polite and completed the installation very efficiently with little fuss.We were very happy with the level of communication and service.

Brilliant product ; customer focused staff ; absolute pleasure to deal with.
Would highly recommend.

Good survey. Solid product and warranty. Expert fitter. No pressure sales and no catches. The process from enquiry to first use was 5 star. Now to see how the product and service stand up over time.

Two men a credit to your company so friendly and helpful very efficient at there work and very explanatory how it works thank you so much
Leslie and Sheila dalzell

People often look for stairlifts at awful times in their lives, so to have a kind and understanding company is what we were expecting. For this reason we decided to go with an affilated company with AgeUK, but our experience has been awful and upsetting, not to mention a complete waste of time. Each rep has been telling us something different - then to be corrected by another rep! Promising things through phone conversations, or in person, and then saying something different later. Prices and offers are changing. Answers change depending on who was talking. It feels like we are dealing with a bunch of charlatans.

I feel a rather rude sign off from the company....

"If this is not good enough and you want to look elsewhere that is absolutely fine and I wish all the best.
Kind regards,
Josh.. "

Aggressive person came out to give a quote. Arrived an hour and a quarter early. Piggy backed in to my uncle’s hall as he came in from a short walk with his carer. I phoned uncle who was having his lunch and spoke to HANDICARE individual who informed me that he left a message to say he was arriving earlier. I asked him if he could leave and come back later. He said he was going to do his job before he left. I said he was to leave immediately else I would call the police. He put the phone down on me and said I was rude and left the house but was swearing at my uncle and carer as he departed. He deserves no stars for that behaviour. I was shocked. Definitely wouldn’t recommend this company

Very pleased with the finished product. Your fitters were polite and answered any questions. When I decide to have my bathroom done I will be calling on you, Well done,

They were easy to deal with during installation, however customer service has been a disaster. Our 90 year old Aunt has been totally abandoned on several occasions.