Handicare Stairlifts UK Reviews 

From first contact to first "sign-up" visit, second visit to complete the survey / measurements, through to fitting, everything went smoothly. All of the dates were met, and the job was completed neatly. Very happy with the results.

The stair lift was installed to a high standard in 2 hours by Arron.. He gave full instructions, but said he was concerned that the Infra Red remote controls were being affected by the full sun coming in through the glass in the front door.
Handicare arranged for the remotes to be changed over to Wi Fi,
I was kept fully informed by Ellen, and Matt came on the date promised.
The customer service is excellent, and there is always a follow up call checking if we were now happy.

I’m having new carpeting fitted, I was told the stairlift needed to be removed so I contacted the supplier via their online form. I had previously tried the phone number displayed on the stairlift and discovered it had been disconnected . That did not stop me though, I used a little common sense, I made enquiries and used there listed number on the internet. It rang a very long time and as I was about to give up a young man answered. He was pleasant enough but explained it would take 5 to 10 days before the removal team would contact me !!! About arranging a removal date. He explained the cost would be £400. I had been pre-warned by others to expect that price.

After a week I gave them another call to see if I could speed things up. The carpet was paid for and the fitters were waiting to get to work.

I managed to arrange a date for the removal and agreed to call back once the carpet was installed. Everything seemed fine. The gentleman I spoke seemed quite efficient. I confirmed the price was £400 and was told no, it’s £500. That seemed to be rather. Lot of money to undo a few screws and disconnect it from the mains but I agreed.

I was then asked when I wanted my lift re-installed. ‘We can do it the same dy, if you want” he said. I explained I had no control over the time the fitters would be finished and we agreed I would call them to arrange a date once I had confirmed the details with the carpet company. It all sounds very amicable doesn’t it…wrong.

I spoke to the carpet company who gave me a suitable date for the fitting and I called Handicare straight away. What followed was/is quite unbelievable.

I explained my reason for calling and who I was. The opening remark was that this man had received the online I had completed but the phone number on my account was unobtainable. I confirmed that the number he had was in fact disconnected some years ago. He was noticeably unhappy. Exactly why he did not reply to my email address stating his problem I don’t know. He was clearly irritated that’s for sure. His next question was to question where I lived, my phone number and how much I was quoted. Surely if he remembered the form I had submitted perhaps two weeks earlier he would know the answer to most of those questions. I answered his questions and he told me that no such booking had been made and that in any case they wanted £800 to remove a few screws and unplug the power. I thought he was joking. He wasn’t. He then told me he was going to listen to the recording of my earlier phone call and put me on hold. He eventually returned and stated that not only was there no booking on the system but there was no recording of my previous conversation. In effect I was being called a liar. Using the call record from my mobile phone I gave him the precise time of my earlier call. He still insisted that there was no booking and no phone call from me

His attitude was wholly unacceptable and being unable to convince him that I had called, when I called and how much I was quoted, I asked to speak to his manager. This is a quite large company but he insisted that he was the manager. I was now convinced I was being deliberately wound up. Department managers in such a large company do not answer general phone calls. Not being put off I insisted I be put in contact with a manager. His reply that the next person above him would be a Company director and that he would not allow me to speak to any of them. I’m as sure as I can be that this man was lying. He had displayed irritability caused by his own failure to use some common sense when he failed to read the web contact page correctly regarding my contact details and further failed to simply send an email stating the issue. In my world that’s referred to as either ineptitude or incompetence.

Update

I have just had a phone call from the customer services, and it was another example of the above. Some of her phrases used were: yes I have listened to some of the conversation you had.. your phone withholds your number ( no it does not). But she later admitted that yesterday (possibly my first) that it does display the number. She then stated that it was not the final figure given (£800) and that it was actually £750. She then accused me of demanding to speak to the CEO which I did not. That of course is another consequence of not listening to the final conversation I had yesterday where the self styled manager said the only people above me are the directors. To me this is an indication that he has lied to customer service no doubt trying to make me look bad in her eyes. This woman tried several times to blame me and want me to accept her poor investigation of the circumstances as being fact

The behavior of this company is outrageous. Please note lady, I now have the details of all your directors and they will all be informed of your practices.

2nd update

Now contracted alternate company for 1/4 of cost. !!!!!!!

It’s a shame there is not a zero rating.

I’m having new carpeting fitted, I was told the stairlift needed to be removed so I contacted the supplier via their online form. I had previously tried the phone number displayed on the stairlift and discovered it had been disconnected . That did not stop me though, I used a little common sense, I made enquiries and used there listed number on the internet. It rang a very long time and as I was about to give up a young man answered. He was pleasant enough but explained it would take 5 to 10 days before the removal team would contact me !!! About arranging a removal date. He explained the cost would be £400. I had been pre-warned by others to expect that price.

After a week I gave them another call to see if I could speed things up. The carpet was paid for and the fitters were waiting to get to work.

I managed to arrange a date for the removal and agreed to call back once the carpet was installed. Everything seemed fine. The gentleman I spoke seemed quite efficient. I confirmed the price was £400 and was told no, it’s £500. That seemed to be rather. Lot of money to undo a few screws and disconnect it from the mains but I agreed.

I was then asked when I wanted my lift re-installed. ‘We can do it the same dy, if you want” he said. I explained I had no control over the time the fitters would be finished and we agreed I would call them to arrange a date once I had confirmed the details with the carpet company. It all sounds very amicable doesn’t it…wrong.

I spoke to the carpet company who gave me a suitable date for the fitting and I called Handicare straight away. What followed was/is quite unbelievable.

I explained my reason for calling and who I was. The opening remark was that this man had received the online I had completed but the phone number on my account was unobtainable. I confirmed that the number he had was in fact disconnected some years ago. He was noticeably unhappy. Exactly why he did not reply to my email address stating his problem I don’t know. He was clearly irritated that’s for sure. His next question was to question where I lived, my phone number and how much I was quoted. Surely if he remembered the form I had submitted perhaps two weeks earlier he would know the answer to most of those questions. I answered his questions and he told me that no such booking had been made and that in any case they wanted £800 to remove a few screws and unplug the power. I thought he was joking. He wasn’t. He then told me he was going to listen to the recording of my earlier phone call and put me on hold. He eventually returned and stated that not only was there no booking on the system but there was no recording of my previous conversation. In effect I was being called a liar. Using the call record from my mobile phone I gave him the precise time of my earlier call. He still insisted that there was no booking and no phone call from me

His attitude was wholly unacceptable and being unable to convince him that I had called, when I called and how much I was quoted, I asked to speak to his manager. This is a quite large company but he insisted that he was the manager. I was now convinced I was being deliberately wound up. Department managers in such a large company do not answer generally phone calls. Not being put off I insisted I be put in contact with a manager. His reply that the next person above him would be a Company director and that he would not allow me to speak to any of them.

Surveyor/sales person visited us promptly following urgent request. Reasonably priced quotation followed by efficient and quick installation. Very pleased with the stairlift.

I cannot praise Handicare highly enough, from Georgia who took my call to Daniel who came two days later to measure up.
The custom made stairlift was delivered four days later and installed by Paul three days after that. All were efficient, kind and considerate to our situation.
The stairlift is excellent quality, easy to use and has improved our quality of life.

Excellent service from start to finish. Clear and concise instructions given regarding installation. Left everything clean and tidy. Mum loves her stairlift. Thanks guys

Excellent salesman. Very knowledgeable about the product and patient. Quick delivery and installation. Lovely fitter. Very kind, very neat and tidy work. Overall an excellent company

From inquiry to survey to fitting couldn't believe how quick and efficient it all came together . The lad who installed it explained and demonstrated to my wife the whole t!Hong was brilliant thank you.
Fitted on 26th March 2026

Lovely team who take the time to survey and fitted a stairlift and bathroom adaption for my Dad. Throughout they were great on comms, logistics and sale. Thanks so much you made it so easy to sort and everyone was fab. Can’t fault you all at all. 👏

My new shower room is lovely. I am delighted with the result. It is now much easier and more convenient to sit for a shower . Philip did a great job and everything was beautifully finished.I would recommend this company to anyone. Susan.

The stairlift was fitted in a quiet and quick manner by two polite and mannerful fitters who were also extremely tidy,no kind of mess left behind.I would recommend HANDICARE.CO.UK to anyone needing a stairlift.

Excellent service 👏

Each stage of the process was conducted by different experienced people, from the sale, the measuring up, delivery and installation… all well centrally coordinated. The instructions were clearly explained. We love the final stairlift. It goes around bends cleverly.

DO NOT BUY A COMPANION 1100. NO ENGINEER OUTSIDE OF HANDICARE WILL TOUCH IT. ACCORDING TO THEM THIS IS THE WORST STAIRLIFT AROUND. I ONLY WISH WE HAD READ THESE REVIEWS FIRST.

Installed MARCH 2023.

BEEPING PROBLEMS FROM THE START.
The lift would decide to beep continuously at the bottom of the stairs for no reason and then would stop beeping whenever it wanted to. The lift,apart from the odd occasion, worked fine. It would intermittently stop midway up or down the stairs and then would start again. Again not too much of an issue.. we were new to stairlifts and took it in our stride thought this was just to be expected.

We brought these issue to the attention of the engineer that came to do the first service. He said it was dust on the sensor and said he would clear it.

The ‘problem’ continued but again the lift was functioning so we just assumed the dust was causing the issue.

We mentioned it again at the second service. The same thing was said by the engineer then too. We took his word.

2 warranty was up in 2025. We’re due a service but 1 month before it’s due the lift packs up completely. The call out charge with Handicare is extortionate and also because because we were out of warranty we were not their ‘emergency’ call out priority and so would have to wait 4 days!!!! They recommended a provider though.

We called them. As well as other service engineers and when we told them which stairlift, most declined to come out as the stairlift is rubbish and when we called the recommended engineers… They groaned. Literally. They did come out. Replaced the battery. But the lift would not work. We were down £250 and now had a stairlift that wouldn’t function.

The recommended engineers said they too used to sell companion 1100 but stopped as they were notoriously BAD and were riddled with manufacturing faults.

We emailed Handicare to try and get the lift repaired or replaced FOC (as it’s been less than 6 years) as the lift should still be working. They should not have been selling it knowing that it had so many faults. Which clearly they do you only need read some of these reviews and speak to independent engineers.

Their response in a nutshell was that we never told them we were having problems. They’re not contractually obliged to come out as an ‘emergency’. They haven’t ‘inspected’ the stairlift themselves so can’t comment. And we need to pay for repairs.

Such a waste of space company. I strongly advise you pay a little extra and head to Stannah where they offer all kinds of on going service packages outside of the warranty period for £300 per year (approx). They also come out within 3 hours of an emergency call out. Means you’re never left stranded.

These things are so important for those with mobility issues and can severely affect quality of life. Something Handicare simply do not care about.

Zero compassion. Zero customer service. Zero honour. Only about getting your money, after that you’re on your own.

Oh but apparently due to an oversight we got one free service. So we should be grateful for that at least.

AVOID THEM AT ALL COSTS.

AVOID THE COMPANION 1100!!!!

SHOP ELSEWHERE.

I have just had a walk in shower installed, replacing a bath, due to mobility issues.
The entire process from start to finish has been faultless, from Luke at head office, to Rod who initially came to assess the job, to Dave and Chris who expertly carried out the installation quickly and efficiently.
And then a brilliant disposal of all the rubbish done by a company called Any Junk.
Communication between the company and the people who did the work and with me was excellent. I was consulted throughout to ensure that I got what I wanted in terms of the end product. I am so pleased. Thank you to everyone for a job beautifully done.

From the moment i spoke to the company to the final installation everyone was so helpful . installed within 5 days from initial phone call . Michael was lovely , very helpful and throuough going through our options . Then Miles fitted it without any mess and super speedy!!

I have been using my Handicare Stairlift for over
two weeks and have to say how pleased I am. The first visit, quotation, measuring and installation all took place in a most efficient manner, installation taking just over half a day. Its management was explained to me in a clear way and I have not had any problems. Everyone was confident in their work and I have no hesitation in recommending this firm.

Friendly and efficient staff from sales to installation. Clear and competitive price and fitting in less than 3 days.

Great support from the resolutions team following the breakdown of my parents rather old stair lift. We were able to have new replacement lift installed quickly at a good price with its associated 2 year warranty.