HANDSO Reviews 324

TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

Colours were very different from shown. Lathering is almost non-existant. Soaps are small. I've used it for many months now, but to be fair, now I'm only using it as a soap holder, because the other... See more

Company replied

Rated 5 out of 5 stars

Handso is a travel-friendly gem for skincare lovers. The sleek, easy-to-use packaging makes it perfect for on-the-go care. My favorite scent, Arancia e Zenzero (Orange and Ginger), offers a delightful... See more

Company replied

Rated 5 out of 5 stars

i came across this online and thought it was perfect for our trip to europe. we are stayed in a number of small bnbs and hotels where there wasn't alot of shower amenities available, handso worked exa... See more

Company replied

Rated 4 out of 5 stars

Love this as a whole! Great concept, I appreciate how easy it is to disassemble and replace parts. Unfortunately I didn't see the disassembly/reassembly video until I had already put the metal pl... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

The first soap holder to use like a sponge. Experience the most satisfying washing experience while reducing water and plastic consumption. No more slippery bars of soap and worn sponges: insert solid soap, pass it on the skin and enjoy the pleasure of soft lather.


Contact info

4.0

Great

TrustScore 4 out of 5

324 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My skin feels really soft after using…

My skin feels really soft after using this! I love that I can travel with it and the magnet for hanging in the shower is great. I like the soaps and got a variety pack to try out. My only negative is that shipping took a long time but it’s worth waiting for!

December 22, 2024
Unprompted review
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Reply from HANDSO

💖

Rated 5 out of 5 stars

Fabuloso

So delightful!!! Great product, it met my expectations . I will buy it again

December 12, 2024
Unprompted review
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Reply from HANDSO

Thank u!

Rated 5 out of 5 stars

This product is awesome

This product is awesome! I’ve been wanting to switch to bar soap but did not like using it because I couldn’t get a good lather and using washcloths is so awkward. The Handso exceeded my expectations!

December 12, 2024
Unprompted review
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Reply from HANDSO

That's so sweet of you!

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Rated 3 out of 5 stars

When I was promised a soap to go with…

When I was promised a soap to go with this device, I didn't think I was going to pay 5 bucks for a tiny chunk of soap. This thing is already overpriced, lemme at least get some goddamn soap with it??!!

December 9, 2024
Unprompted review
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Reply from HANDSO

We totally get your frustration! The soaps we offer are handmade, artisanal products, and the size is designed to fit perfectly with Handso. While they may seem small, they’re crafted with natural, high-quality ingredients to give you the best experience.

That said, you're absolutely free to try other natural soaps or cold-processed soaps, which should work perfectly with Handso as well!

Rated 5 out of 5 stars

Discover the handso experience

Great demonstration videos to get to know the product! And of course the handso experience is absolutely perfect! Great design, beautiful colors and above all very useful and easy to use. I completely changed the way I take my bath and got rid of all plastic body shower bottles

November 25, 2024
Unprompted review
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Reply from HANDSO

We're so glad to hear that!

Rated 1 out of 5 stars

Still waiting.

I understand this is international shipping, but they didn't even ship it for 3 to 4 weeks. None of the products said they were out of stock.

Now it's going to take another 3 or 4 weeks to get here.

Don't plan on giving this as a gift. You won't get it in time.

Don't plan on this as a Christmas gift. You won't get it in time.

Edit: in their response they state that they warned of delays.

They did not warn of delays. Their website said 7 to 15 days when I placed my order. In an email response to me, they blamed "Italian holidays". I looked it up and there is one holiday. How does one holiday prevent you from shipping a package for 4 weeks? I ordered Oct. 26, and it was shipped on Nov. 19. It's now been 6 weeks and still has not been received.

Again, if you plan on this for a gift, plan on having a backup.

November 24, 2024
Unprompted review
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Reply from HANDSO

We’re really sorry for the delay and understand your frustration. We did inform our customers about possible shipping delays, but we certainly don’t expect it to take as long as 3 or 4 weeks to arrive. Rest assured, we’re doing everything we can to get your order to you as quickly as possible.

We appreciate your patience and understanding. Your order should be arriving soon!

Rated 1 out of 5 stars

So frustrating!

After a month of emails back and forth I've received my order. Its a fantastic product, love it. BUT.
Customer service has been so poor. Really poor.
I realise there have been issues with your site and some of my original order [magnets] were out of stock. No problem. But now I'm being asked to pay for the magnets holders I paid for and ordered - discount of 15% + shipping £9.
So I am out of pocket for your mistake. A crazy poor attempt at customer service and retention. It's actually been a bit stressful dealing with it. I am a really positive guy and definately not a complainer but this has tipped me over the edge! Again the product is great but the rest, ahhhhhh!

November 15, 2024
Unprompted review
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Reply from HANDSO

Thank you so much for your honest feedback, and we’re truly sorry to hear that your experience with us has been frustrating. While we're glad that you love the product, we deeply regret the stress caused during the process.

Regarding your order, we worked hard to provide a solution by offering replacement items for the out-of-stock magnets and several discount codes, including one for free shipping. We understand, however, that this might not have fully met your expectations, and for that, we sincerely apologize.

Your satisfaction matters to us, and we truly value your feedback. If there’s anything further we can do to turn this around, please let us know. Thank you again for your patience and for giving our product a chance despite the challenges.

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Rated 1 out of 5 stars

Replied to my review on here

Replied to my review on here, no reply to my emails asking for a refund or any update on my order at all. SCAM.
And all my emails have gone to the correct address. Next?

October 16, 2024
Unprompted review
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Reply from HANDSO

Hi kelly, as previously mentioned, we have no email from you! Can you please send us another one with all your concerns? The right email is: hello@handso.it

Rated 5 out of 5 stars

Really, really good.

Have to say, these things often look better on the website than they actually are. I’m pleased to say this is different.

So simple but not found anything like it elsewhere. Works exactly and as well as the video suggests, and makes using soap rather than gels a genuine alternative. I’m no eco warrior, but like to make changes where I can, and Handso makes this one possible.

I live in the UAE and travel quite regularly. It works really well for travel..👍

October 2, 2024
Unprompted review
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Reply from HANDSO

Ohhh, thank you!

Rated 4 out of 5 stars

I love using solid soap and Handso is…

I love using solid soap and Handso is making that supereasy. I have only used it a couple times but the product feels solid. I like the design. Using it is pretty easy!

September 15, 2024
Unprompted review
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Reply from HANDSO

So awesome to hear you’re liking Handso! 🎉

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Rated 2 out of 5 stars

I ordered two bars of soap on august…

I ordered two bars of soap on august the15th. The soap was delivered on september the 12th. It takes too long.

September 12, 2024
Unprompted review
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Reply from HANDSO

I’m really sorry for the delay. Unfortunately, during the Italian Ferragosto period, we experienced some slowdowns. We hope the soap makes up for the wait and that you enjoy it!

Rated 4 out of 5 stars

Its a great product

Its a great product - love to use it: Just making the foam is sometimes a bit difficult but you get used to it

September 3, 2024
Unprompted review
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Reply from HANDSO

Shake, shake and shake!🫧

Rated 4 out of 5 stars

Handso is easy to use

Handso is easy to use and it works perfect at home. Currently I do not have experience with the usage during trips (business, day trips/sauna or camping) and I have no experience with the soap itselfe in terms of how often can you shower with a bar of soap. The system itself is very good.

July 27, 2024
Unprompted review
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Reply from HANDSO

Hello and thank you for the precise and accurate review. We are happy that you liked Handso.

Michele - Handso Team

Rated 5 out of 5 stars

Handso is a perfect solution for my…

Handso is a perfect solution for my live. I usually bring it to the gym, during my trips. I appreciate the technology that it permit to use more Times the soap and save plastic cases. I like the shapes, the tastes of soap and the little scrubs . I Will suggest to all my friends 🥰🥰🥰

June 9, 2024
Unprompted review
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Reply from HANDSO

Ciao Claudia, grazie per la fiducia e la bellissima recensone. Siamo davvero felici di sapere che Handso ti sia davvero utile. 🥰

Michele - Handso Team

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Rated 5 out of 5 stars

Great product

Great product. Love using it. Works better than expected but also depends on the soap used.

June 9, 2024
Unprompted review
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Reply from HANDSO

Hi Michael, thank you for your kind words about Handso, we're really excited that you like Handso.

Michele - Handos Team

Rated 4 out of 5 stars

Interesting product

Interesting product, there are things that could be improved on but having said that it works as advertised.

Pros: produces ok lather and cleans pretty good for everyday shower. Works as advertised and happy with the two I bought.

Cons: the build could be better, rather then the four holes for drainage I would rather see a single silicone plug on the side. The top cap would be nice if it was a thick rubber you can press down for easier lather extraction with a honeycomb design like what they have on the bottom for a spring mechanism to press down on to force back up the rubber bit. The upper honeycomb would be able to stay while you remove the cap the rinse out the suds while keeping the soap bar from coming out and then you put back the cap, pull the single silicone plug and drain. The bit of plastic for the wrist loop keeps spraying lather out when I press down feels kinda weird when I’m washing my face but doesn’t really matter in the shower. Would prefer longer silicone bristles too.

Would buy a v2 with these upgrades honestly as I like the concept and like using the product.

May 20, 2024
Unprompted review
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Reply from HANDSO

Hi Yoruichi, thank you so much for the wonderful review. We are really happy to welcome your design ideas, we will certainly take them into consideration for the new model. Would you like to write to us via email? We would like to include you in the testing program for new models.

Michele - Handso Team

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