Super good location, close to both harbour, beach, restaurants and shops. Relevant equipment in the apartments. Modern apartment with all necessary facilities including washing machine and AC. Good se... See more
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Review summary
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Reviews shaping this summary
Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more
Company replied
Modern beautiful house, well equipped with everything you need for a relaxed vacation. Very clean house and nice outdoor area. The modern washing machine was also perfect for us. Our contact partner... See more
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Leonardo and Happy rental team were very helpful and answered promptly all our queries. The house itself is very beautiful it keeps the Tuscan tradition but with a touch of modern revival. The plus... See more
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Company details
Written by the company
Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!
Contact info
6900, Lugano, Switzerland
- +41 (0)43 5005983
- enquiries@happy.rentals
- happy.rentals
4.2
Great
623 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent proactive customer service
The team at Happy Rentals were so responsive and helpful when I had to contact them with an issue on the day of check-out (25th January). They really helped and my overall experience staying in Chamonix was helped by their approach. Excellent and really impressive group working hard for their customers. Thank you all and have a great 2026.
January 25, 2026
Unprompted review
Reply from Happy.Rentals
Dear Catherine,
Thank you very much for your kind words and for taking the time to share your experience at Lou Dava Chic Apt.
We’re delighted to hear that our team was able to assist you promptly and effectively on the day of check-out, and that this contributed positively to your overall stay in Chamonix. Your appreciation means a great deal to us and is a wonderful motivation for the whole Happy Rentals team.
Thank you again for your trust and warm wishes — we wish you a fantastic 2026 as well and hope to welcome you back soon!
Kind regards,
Happy Rentals Team
Ref 680035 Chalet Whitmore Argentiere…
Ref 680035 Chalet Whitmore Argentiere 26/12/2025 - 02/01/2026
We stayed at Chalet Whitmore (advertised for 6–7 people) over the New Year period. The chalet itself was well located and well presented internally.
However, there was a separate flat below the chalet (accommodating a further 2 or 4 guests), and both properties shared a single hot water tank (immersion heater). This meant that between 7 and potentially 11 guests were reliant on one system.
As a result, there was consistently insufficient hot water. Even with only five of us in the chalet, it was not possible for everyone to have a shower in the evening after skiing. It was clear that the hot water capacity was inadequate to service both the chalet and the flat simultaneously.
December 26, 2025
Unprompted review
Reply from Happy.Rentals
Dear Rebecca and Adrian,
Thank you for taking the time to share your feedback and for highlighting both the positive aspects of Chalet Whitmore and the issue you experienced during your stay.
We are sorry for the inconvenience caused by the hot water system during a busy New Year period. We understand how important it is to have reliable hot water after a day of skiing.
Once the issue was reported, it was investigated and resolved, and we provided a refund of €270 as compensation for the disruption experienced.
Thank you again for your comments, which help us improve our service, and we hope to have the opportunity to welcome you back under better circumstances in the future.
Kind regards,
Happy Rentals Team
Lovely apartment
We stayed in a lovely chalet in Bardonecchia. Great apartment for two people and wonderful views. Near the station and centre and not far from ski lift with the free bus.
Lovely apartment, great communication from owners and looked as described.
January 11, 2026
Unprompted review
Reply from Happy.Rentals
Dear Saskia,
Thank you very much for your kind review!
We’re delighted to hear that you enjoyed the chalet, the beautiful views, and the convenient location close to the station, town centre, and ski lifts. We’re also glad the apartment met your expectations and that our communication was helpful.
We would be happy to welcome you back to Bardonecchia in the future!
Kind regards,
Happy.Rentals Team
We booked a 3 night stay in Croatia
We booked a 3 night stay in Croatia. Booking was confirmed and a large deposit taken. Out of the blue I received an email that the owners wanted to stay in the home when we had booked and informed us we would have to shift our stay by 2 nights. Our flights were already booked and this was not possible. As such, Happy Rentals left us with no accommodation for 3 nights of our 10 day trip. We are very fortunate that we have time to find an alternative. However, I would not trust them to honour their bookings in the future and would not use them again. I am shocked to see these sort of practices at an agent that is part of the Marriott group. Very poor. To add insult to injury - we had to arrange the cancellation and refund ourselves. Beware!
January 12, 2026
Unprompted review
Reply from Happy.Rentals
Dear Leigh,
We’re very sorry to hear that you were disappointed with this experience and appreciate the opportunity to clarify the situation.
Your reservation was confirmed for 23–26 June. Unfortunately, due to an unforeseen owner availability issue, we contacted you to explain the situation and offered an alternative stay from 24–27 June (a one-day shift), not two nights as stated. We fully understand that, due to pre-booked flights, this change of date was not suitable for your travel plans.
At that point, you advised us that, after discussing with your travel companions, you preferred to cancel the booking and receive a full refund so you could secure alternative accommodation for your original dates. As the reservation was made through Marriott’s platform, cancellations and refunds must be processed directly via Marriott, and we followed the correct procedure in line with their policies. A full refund was provided.
We sincerely regret the inconvenience this caused and acknowledge how frustrating it is when plans need to change unexpectedly. Situations like this are extremely rare, and the vast majority of our guests enjoy smooth, problem-free stays. We always aim to communicate promptly and offer fair solutions when unforeseen circumstances arise.
We wish you all the best for your travels and appreciate your feedback.
Kind regards,
Happy.Rentals Team
Very comfortable small apartment
The apartment is small but very comfortable and with many details that easy the life together. Moreover is very close to Le Grand Montets telecabine. Highly recommended. Beware No internet, I used hotspot from my phone and it was good enough.
January 2, 2026
Unprompted review
Reply from Happy.Rentals
Dear Chiara,
Thank you very much for your kind review and recommendation.
We’re delighted to hear that you found the apartment Résidence Grand Roc - Campanules 125 comfortable, well equipped, and conveniently located near the Grands Montets cable car.
We also appreciate you highlighting the internet situation and are glad that your mobile hotspot worked well during your stay.
We hope to have the pleasure of welcoming you again in the future!
Kind regards
Happy Rentals Team
It's a very cosy litlle chalet with…
It's a very cosy litlle chalet with superb views. Perfect, in my opinion for 2 people. Very nice rainshower with heavenly warm water. There's a very strong wifi connection.
The only problem here are the pots and pans. Only 2 are safe enough to be used. The others are too damaged to safely cook in and should be replaced.
Overal I had a very enjoyable 2 weeks over the holidays.
December 20, 2025
Unprompted review
Reply from Happy.Rentals
Dear guest,
Thank you very much for sharing your feedback and for staying with us over the holidays.
We’re delighted to hear that you enjoyed the cozy atmosphere of the chalet, the superb views, the rain shower, and the strong Wi-Fi connection. It’s great to know the chalet suited you well and that you had an enjoyable two-week stay.
We hope to have the pleasure of welcoming you back in the future!
Warm regards,
Happy Rentals Team
An alpine paradise – thoughtful design in a stunning setting
Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the mix of cozy alpine charm (the wood paneling is beautiful) with modern comforts. Having three bathrooms was a huge plus for our group!
The location is simply incredible. Being nestled right in the National Park, just minutes from the lake and the trails, allowed us to completely reset and disconnect from the hustle and bustle. We couldn't have asked for a better base to explore Lake Bohinj and the mountains. We hope to return someday!
December 22, 2025
Unprompted review
Reply from Happy.Rentals
Dear Paul,
Thank you so much for your kind and thoughtful review!
We’re truly delighted to hear that you and your family enjoyed your stay at our chalet in Ukanc.
It was a real pleasure hosting you, and we would be very happy to welcome you back in the future. You will always be most welcome!
Kind regards,
Happy Rentals Team
One star is too much !!
One star is too much !!
Mould in sofa.. stinks of cattpis .very very dirty all over like there has been nobody there for a decade .called staff who very unfriendly showed us another room still totally nasty..full of bugs never in my life would i even dare to sit in that bed !!!! Or push my luck preparing a meal !
Called the company and complained but not possible to get a refund
Had too leave 400 euros down the drain😒
Luckily found another hotel
Traveling with a 4 year old
December 20, 2025
Unprompted review
Reply from Happy.Rentals
Dear Jesper,
We are sorry to read that your experience did not meet expectations and appreciate the opportunity to clarify the situation.
Your reservation was made at 8:00 PM the evening prior to arrival, and you checked in the following day at approximately 1:00 PM, which was an early check-in, as our standard check-in time is from 4:00 PM. Despite this, we accommodated your early arrival.
Following your check-in, you contacted our team regarding the weather conditions and humidity, which are unfortunately typical seasonal factors in Malta. You also raised a concern regarding dampness on the sofa. Our team responded promptly and arrived at the apartment within 20 minutes, offering immediate additional cleaning as a solution.
As you were not satisfied with this option, we then offered to relocate you to a second apartment in the same building, on the same floor, with identical amenities. This alternative was also declined.
As accommodation and multiple solutions were offered on the spot, including a replacement unit, a refund was not applicable under these circumstances. We regret that you chose to leave the property and that the stay did not meet your expectations, especially while traveling with a child.
We remain committed to responding quickly to guest concerns and providing reasonable solutions, and we are sorry that, in this case, none were acceptable to you.
Kind regards,
Happy Rentals Team
I had a very disappointing stay at this…
I had a very disappointing stay at this property. The house was extremely dirty, with visible mold in several areas, making it uncomfortable and honestly unhealthy. It was clear that the place had not been cleaned properly before my arrival.
On top of that, my interactions with the host were very unpleasant. In my experience, the host was unprofessional, rude, and not respectful when I tried to communicate the issues I found. Instead of helping, they responded in a dismissive and unkind way, which made the whole stay even worse.
Overall, I absolutely do not recommend this place. It was one of the worst experiences I’ve had with Airbnb.
November 28, 2025
Unprompted review
Reply from Happy.Rentals
Dear Vincenzo,
Thank you for taking the time to share your feedback. We are truly sorry that your 2 night stay did not begin as smoothly as it should have.
Unfortunately, the apartment you booked was affected by a water infiltration issue that, despite our efforts, still showed visible signs at the time of your arrival. The following day we offered and arranged a move to the Generoso Apartment, so that you could continue your stay comfortably.
We regret to hear that you felt our communication was unhelpful. Our intention was never to be dismissive, and we apologize if our messages came across that way. We always aim to assist our guests promptly and respectfully, especially in situations where unexpected issues arise. We appreciate your understanding as you clearly stated you were not seeking a refund and simply wanted to change apartments.
Thank you again for your feedback. We hope you enjoyed your weekend in Lugano.
Kind regards,
Happy Rentals Team
Great stay in Gozo
Great stay in Gozo, all communication with the hotel was quick and easy and the place was beautiful.
November 11, 2025
Unprompted review
Reply from Happy.Rentals
Dear Sandra,
Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay in Gozo and found the communication smooth and easy. It’s wonderful that you loved the place as well.
We’d be very happy to welcome you back anytime!
Warm regards,
Happy Rentals Team
Exceptional chalet with an outstanding…
Exceptional chalet with an outstanding view of the Mountain Mont Blanc and the Pic du Midi. Everything has been thought through by the owner so all the guest has to think of is bringing food and clothing. The decoration is a bit kitschy but I guess it's what foreigners expect from a chalet in the alps. I highly recommend and will definitely go back
November 8, 2025
Unprompted review
Reply from Happy.Rentals
Dear Carole,
Thank you so much for your wonderful review! We’re very happy that you enjoyed the chalet and its views of Mont Blanc and the Pic du Midi. It’s great to hear that the amenities made your stay easy and relaxing — that’s exactly what we aim for.
Thank you for your recommendation and would be thrilled to welcome you back anytime!
Kind regards,
Happy Rentals Team
Freezing apartment in Porlezza
We rented the apartment on the first week of October and it was freezing inside the apartment. Even though the temperature outside was nice inside the apartment was always freezing and when asked the staff about heating they said it was not possible. Also the toilet needed to be repaired and even though we informed the staff, they never came to repair it.
October 4, 2025
Unprompted review
Reply from Happy.Rentals
Dear Carolina,
Thank you for taking the time to share your feedback about your stay at Porto Letizia at the end of September. We’re very sorry to hear that your stay did not meet expectations.
Heating in the building can only be turned on later in October in accordance with Italian law, which is why it was not yet available during your stay. We understand that temperatures can vary and apologize for any discomfort this caused.
Regarding the toilet issue, we’re truly sorry for the inconvenience and for any delay in the maintenance response.
We hope that you still had a nice time exploring this beautiful area of Lake Lugano.
Kind regards,
Happy Rentals Team
We had a wonderful stay in this fully…
We had a wonderful stay in this fully independent house, which offers every comfort (except air-conditionning, but we do it well without it) you could wish for.
The spacious garden and pool were perfect for relaxing and enjoying the peaceful surroundings.
Just a stone's throw from Lake Maggiore, the location is ideal, with grocery stores conveniently nearby.
A special mention to the owners: kind, welcoming and always available without ever being intrusive. From the moment we arrived, we felt completely like at home - almost like part of the family.
A place we'd gladly return to and wholeheartedly recommend.
August 2, 2025
Unprompted review
Reply from Happy.Rentals
Dear Nadège and Benoît,
Thank you so much for your wonderful review! We’re delighted to hear that you felt so comfortable and at home during your stay. It’s great to know you enjoyed the garden, pool, and the peaceful surroundings, as well as the convenient location.
We’ll be sure to share your kind words with the owners, they’ll be so happy to hear this. We would love to welcome you back anytime!
Best regards,
Happy Rentals Team
Everything was as described
Everything was as described. Log in instructions were helpful and a local partner was still in background. That was comfortable.
October 18, 2025
Unprompted review
Reply from Happy.Rentals
Dear Monika,
Thank you for your kind feedback — we’re glad everything met your expectations and that the check-in process was smooth and comfortable.
Warm regards,
Happy Rentals Team
Oktober 2025
The booking and the online help with HappyRentals has been without delays and very helpfull.
The appartment was big and good equiped.
October 4, 2025
Unprompted review
Reply from Happy.Rentals
Dear Timo,
Thank you very much for your kind feedback. We’re delighted to hear that the booking process and our support team were helpful and that you enjoyed the spacious and well-equipped apartment. We truly appreciate your positive comments and hope to welcome you again in the future!
Kind regards,
Happy Rentals Team
This was my third vacation in Porto…
This was my third vacation in Porto Letizia this year and, like every year, I booked the top-of-the-range apartment T10 in the main building/palazzo. This year, however, my stay was more than disappointing in every respect! 6 days of beautiful, very warm weather. No air conditioning. 8 days of very bad, cold weather. No heating. According to Happy Rentals, I was supposed to dry my towels on the balcony. All this for €300 a night and self-catering. This year it was even louder than in previous years, both outside and inside the hotel. Guests on the lower two floors have smaller apartments and sofa beds. In the morning and evening, these are set up and dismantled and moved across the tiled floor. Horrible. None of the housekeeping staff pays any attention to these disturbances.
To top it all off, the owner of the apartment in the separate two-room wing, separated only by a thin sliding door, was also on site. I could listen in on every one of his phone calls, and I was also there during his various bathroom visits. Happy Rentals dismissed everything and didn't address any of the problems or offer a solution. A real shame!
Ich bin dieses Jahr zum dritten zum Urlaub in Porto Letizia gewesen und habe wie jedes Jahr das Top-Appartement T10 im Haupthaus / Palazzo gebucht. Dieses Jahr war der Aufenthalt allerdings in jeder Beziehung mehr als Bescheiden! 6 Tage schönes Wetter sehr warm. Keine Klimaanlage an. 8 Tage sehr schlechtes Wetter und kalt. Keine Heizung an. Die Handtücher sollte ich lt. Happy Rentals auf dem Balkon trocknen. Das alles bei 300 Euro die Nacht und Selbstverpflegung. Dieses Jahr war es noch lauter als die Jahre vorher. Vor dem Hotel als auch im Hotel. Die Gäste auf den unteren zwei Etagen haben kleinere Appartements und Schlafcouches. Morgens und abends werden diese auf,- oder abgebaut und über den Fliesenboden gerückt. Horror. Es achtet auch keiner des Hauspersonals auf diese Beeinträchtigungen.
Um dem Ganzen die Krönung aufzusetzen, war dann auch noch der Eigentümer des Appartements im abgetrennten Zwei-Zimmer-Trakt vor Ort, der nur durch eine dünne Schiebetür abgetrennt ist. Ich konnte jedes seiner Telefonate mithören und bei den verschiedenen Badezimmeraufenthalten war ich auch sozusagen dabei. Happy Rentals hat alles abgewunken und ist auf keines der Probleme eingegangen oder hat eine Lösung angeboten. Sehr schade!
September 16, 2025
Unprompted review
Reply from Happy.Rentals
Dear Markus,
Thank you for sharing your feedback and for choosing to stay with us again for the third year in a row.
Please note that the property and its facilities — including the absence of air conditioning and central heating (your stay was in September)— have remained the same throughout your previous stays. We understand that weather conditions can vary from year to year, and we regret that this impacted your comfort during this visit.
Regarding the noise levels and the neighboring unit, Porto Letizia is a holiday residence with multiple privately owned apartments. We do our best to encourage respectful behavior from all, though some sounds are unfortunately beyond our direct control.
We appreciate your continued trust over the years and hope that, despite these issues, you still enjoyed your time in the area.
Kind regards,
Happy Rentals Team
Great place to stay in Lugano
My wife and I stayed 3 days at Valentine Home Lugano in October. The place was very well located, easy walking distance to the city. The unit was very clean, confortable and fonctional. We highly recommand this unit for a stay in Lugano.
Thanks Claude
September 30, 2025
Unprompted review
Reply from Happy.Rentals
Dear Claude,
Thank you so much for your kind words and for taking the time to share your experience. We’re happy to hear that you and your wife enjoyed your stay, the convenient location, and the comfort of the apartment. Your recommendation truly means a lot to us.
It was a pleasure hosting you, and we hope to welcome you back to Valentine Home Lugano again in the future.
Warm regards,
Happy Rentals Team
Ideal spot for a wonderful holiday
The apartment was spacious and perfectly located.
September 30, 2025
Unprompted review
Reply from Happy.Rentals
Dear Heidi,
Thank you for your lovely feedback! We’re so pleased you enjoyed the spacious apartment, Residenza Il Cavaliere del Lago and its location. It’s wonderful to know you had a great holiday, and we’d be happy to welcome you back anytime.
Kind regards,
Happy Rentals Team
We stayed at the apartment Matisse in…
We stayed at the apartment Matisse in Antibe. The apartment was clean and well located. The only suggestion I have is to consider putting a complete roll of toilet paper in each bathroom and perhaps some spares too would be helpful. The kitchen while well equipped lack dish cloths if you need to dry the dishes. Also just some basics like salt and pepper, tea and coffee satchets would be really appreciated.
September 30, 2025
Unprompted review
Reply from Happy.Rentals
Dear Diane,
Thank you very much for your feedback and for staying at our apartment Matisse in Antibes. We’re delighted to hear that you found the apartment clean and well located.
We also appreciate your helpful suggestions and we’ll certainly take these into consideration.
It was a pleasure hosting you, and we hope to welcome you again soon!
Kind regards,
Happy Rentals Team
Reply from Happy.Rentals
Hello Didi,
Thank you for your review!
We are pleased that you enjoyed our new and modern apartment. We hope to welcome you again soon!
Kind regards,
Happy Rentals Team
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