Happy.Rentals Reviews 623

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent location of the properties, often noting their proximity to attractions like harbors, beaches, lakes, and shops, making them ideal for exploring. Many people also praise the staff for being kind, welcoming, helpful, and professional, often going above and beyond to assist guests. However, some people were dissatisfied with the facilities and product quality. Specific issues included apartments being dirty or not well-cleaned, a lack of essential kitchen items like dishcloths, salt, and pepper, and problems with amenities such as air conditioning being loud or broken, or insufficient hot water. Some reviewers also mentioned that the property descriptions or photos did not accurately reflect the reality of the accommodations.

What people talk about most

Location

Customers consistently express satisfaction with the location of their accommodations. Many reviewers... See more

Facilities

Reviewers mention ambiguous feedback about facilities. While some customers praised the spaciousness,... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the apartments as lovely, new, clean, and... See more

Staff

Consumers generally express satisfaction with the staff, highlighting their helpfulness and responsiveness.... See more

Product

Customers consistently note ambiguous experiences with the product. While many praise new apartments, ample... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super good location, close to both harbour, beach, restaurants and shops. Relevant equipment in the apartments. Modern apartment with all necessary facilities including washing machine and AC. Good se... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more

Company replied

Rated 5 out of 5 stars

Modern beautiful house, well equipped with everything you need for a relaxed vacation. Very clean house and nice outdoor area. The modern washing machine was also perfect for us. Our contact partner... See more

Company replied

Rated 5 out of 5 stars

Leonardo and Happy rental team were very helpful and answered promptly all our queries. The house itself is very beautiful it keeps the Tuscan tradition but with a touch of modern revival. The plus... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Home
  3. Property Management Company

Written by the company

Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!


Contact info

4.2

Great

TrustScore 4 out of 5

623 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Everything went well

Everything went well!
The contact with the agency was good.
The house is phenomenal.
Thank you for a unforgatable holiday!

September 4, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Dennis,

Thank you for your wonderful feedback! We’re thrilled to hear that everything went well and that you enjoyed your stay in our phenomenal house. It’s great to know that your holiday was unforgettable.

We appreciate your kind words about our agency and look forward to welcoming you back in the future!

Best regards,
Happy.Rentals Team

Rated 3 out of 5 stars

Mijas Spain

We stayed in Mijas Spain. We stayed in a gated complex in a penthouse 2 bed apartment. Initially a wow place, but on closer inspection, the spiral staircase upto the roof terrace seemed unsafe, loose bars and severe rusting in places. Beds very firm, no protectors, pillows stained, mattress toppers in wardrobes seemingly unwashed. A shower curtain pole broken with a mouldy shower curtain. Food stuffs left in kitchen cupboards clearly unusable. We had no Internet for the first several days, but eventually sorted. The door on the balcony seemed weird to us, only a handle on the inside with no lock, what if there were children staying? They could open it easily.
The property needs attention .
It is in a fantastic location

September 2, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Jenny,
Thank you for your detailed feedback. We're glad to hear you appreciated the location of the property, but we're sorry to learn about the issues you encountered during your stay and we'll address them with our local team and owner. We apologize for the inconvenience with the internet. We appreciate your input and hope to provide a better experience in the future.
Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

View was amazing

View was amazing, so relaxing and plenty of room

September 16, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Suzette,

Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the amazing view and found the space relaxing and spacious.

We hope to welcome you back soon for another wonderful stay!

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

A Wonderful Stay in the Heart of Nice!

We had a fantastic experience staying at a beautifully decorated apartment in Nice. The attention to detail in the decor made it feel cozy and welcoming. It was fully equipped with everything we needed, which made our stay comfortable and stress-free. The location is perfect, just a short walk from shops, restaurants, and public transportation, making it easy to explore the city. The communication with the host was excellent, and they provided us with all the necessary information to ensure a smooth and enjoyable stay. Their service was top-notch! We truly enjoyed our time here and would highly recommend this apartment to anyone looking for a pleasant and convenient stay in Nice. We hope to return soon!

September 12, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Suzette,

Thank you for your fantastic feedback! We’re thrilled to hear that you enjoyed the amazing view and found the space relaxing and spacious.

We hope to welcome you back for another wonderful stay!

Best regards,
Happy.Rentals Team

Rated 4 out of 5 stars

A great panoramic view over the valley…

A great panoramic view over the valley and to the lake;
clean rooms with good furniture and ideal for three persons; a parking place in the garage was very well for our little car (SUV may have a problem);
booking and arrival was organized very well, a little problem was solved immediately;
location and size of the pool is really wonderful and special, disadvantage is the closing time of the pool at 4pm and it was difficult to find sun loungers and umbrella.
The appartement should get a little bit of renovation because of damages to the plaster (or damage of the wall? ) and it is badly soundproofed. Nevertheless Casa Turchese
is really a good place for little families to relax and enjoy the beautiful lakeside.

September 7, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Sandra,

Thank you for your detailed feedback! We’re delighted to hear that you enjoyed the great panoramic view over the valley and lake, and that you found the rooms clean and well-furnished. We're glad that the parking was convenient for your car and that your booking and arrival went smoothly.

We appreciate your comments about the pool closing time and the availability of sun loungers; we’ll take this into consideration for future improvements. Your feedback is also noted, and we’ll work on addressing these issues.

We’re happy that you found Casa Turchese to be a good place for families to relax and enjoy the beautiful lakeside. We hope to welcome you back for another enjoyable stay!

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Choose Happy Rentals

They make real what they write. The apartment was clean and very comfortable. They make contact via WhatsApp and inform the client in a very practical way.
I am very pleased with Happy Rentals.

September 13, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Dorothea,

Thank you so much for your kind words! We’re thrilled to hear that you found the apartment clean and comfortable, and that our communication via WhatsApp met your expectations.

Your satisfaction means a lot to us, and we appreciate your recommendation. We look forward to welcoming you back for another great stay!

Best regards,
Happy.Rentals Team

Rated 3 out of 5 stars

The air condition is not enough for the whole house

I love the house in Verona italy is beautiful and spacious,and also the enviroment is beatiful. Parking space is always available. Only the AC was terrible. I will definitely visit again, but hope by then the Air-conditioning will be very effective.

August 22, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Maria,
Thank you so much for your review! We're delighted to hear that you loved the house, found it spacious, and enjoyed the beautiful surroundings. It's great to know parking was convenient for you as well. However, we're sorry to hear about the issue with the AC. Since we manage multiple properties, could you kindly let us know which one you stayed at? This will help us address the AC issue more effectively. We look forward to hosting you again soon!
Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Great value for money and close to centre

Great value for money and just 10 minutes on foot from the centre of Zagreb. Super smooth check-in and the amenities were perfectly placed to ensure we did not have to look around for anything.

September 5, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Aakriti,

Thank you for your fantastic feedback! We’re thrilled to hear that you found great value in your stay and appreciated the convenient location just a short walk from the center of Zagreb.

We're glad that the smooth check-in and well-placed amenities enhanced your experience. We look forward to welcoming you back soon!

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Great location

Great location, well furnished, clean and quiet! Easy instructions and management was quick to respond for any questions. I would highly recommend!

September 7, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Patricia,

Thank you for your wonderful feedback! We’re delighted to hear that you found great value in your stay and appreciated the convenient location just a short walk from the center of Zagreb. It’s great to know that the smooth check-in and well-placed amenities enhanced your experience.

We hope to welcome you back soon!

Best regards,
Happy.Rentals Team

Rated 3 out of 5 stars

The location perfect for trail running…

The location perfect for trail running trainning or hike and is very calm area .Dislike the sofa and beds.Very difficult to rest properly on that sofa.I use the beds.

August 30, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Marius,
You booked the Résidence Grands Montets 133 studio for your stay in Argentière during the UTMB. We hope that you had a good run!
We are sorry to hear that the sofabed was uncomfortable, but you were able to sleep in the bunkbed.
We wish you a good remainder of your summer and maybe until the next UTMB.
Kind regards,
Happy.Rentals Team

Rated 3 out of 5 stars

Nice apartment- but needs air…

Nice apartment- but needs air conditioning or fans. Also, cleaning, new bed linen and towels should be provided if you're staying for 2 weeks.
Manager, Mabrouk was so friendly and attentive. Very helpful when we had a problem.

August 31, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Rhoswen,
thank you for taking the time to write about your stay at Porto Letizia Begonia 5. We are happy that our Mab was able to assist you during your stay.
Do not hesitate to contact us for a future stay as we are happy to offer a discount.
Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Simple but excellent residence for minimum rate

Very kind people. A very clean residence.

August 29, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Klant,

Thank you for your kind words! We’re delighted to hear that you found our residence clean and our team friendly. Your satisfaction means a lot to us, and we appreciate your feedback.

We hope to welcome you back soon!

Best regards,
Happy.Rentals Team

Rated 4 out of 5 stars

Wonderful Happy Rentals customer care

Wonderful Happy Rentals customer care service, ready to satisfy all requests and obvious missings. The apartment is old about forniture, nice ragarding space and position.

August 31, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Fabio,
Thank you for your kind words about our customer care service! We're pleased to hear that you found our team responsive and helpful. We also appreciate your feedback on the apartment's furniture and will take it into consideration for future updates. We’re glad you enjoyed the space and location, and we hope to have the opportunity to host you again.
Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Happy with happy.rentals

The house was very clean and the staff was kind and helpful.

August 25, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Alina,
Thank you so much for your kind words and for taking the time to leave a review about your stay at Appartamento 7 Bello Mountain View. We’re delighted to hear that you found the house clean and our staff helpful and kind.
It was a pleasure hosting you, and we hope to welcome you back in the future!
Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

A nice experience

The Lady Ilona from Happy rentals sent us all the information . Of all my dubs she replied instantly .
We will be booking more holidays via Happy Rentals in the near future.

August 23, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Carla,
Thank you so much for your wonderful review of your stay at Maison Seguret in Sauze d'Oulx! We're delighted to hear that Ilona was able to provide you with prompt and helpful information throughout your stay. Your satisfaction is our top priority, and we're thrilled that you had such a positive experience.
We look forward to assisting you with more holiday bookings in the future!
Warmest regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Excellent service

Excellent service. The renting process worked perfect end2end.

August 21, 2024
Unprompted review
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Reply from Happy.Rentals

Dear guest,
Thank you for your kind feedback! We're glad the rental process went smoothly from start to finish. Looking forward to assisting you again!
Kindest regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Keep up the great work

Gianluca from Happy rentals sent us all the information we required before we got to Italy which made our holiday much easier. He replied instantly to all our queries which was fantastic. We will be booking more holidays via Happy Rentals in the near future.

August 22, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Massimo,
Thank you for sharing your review with us.
We are happy to know that you had a good experience at Annamaria House Viareggio We care a lot about the satisfaction of our guests, so we appreciate your feedback. We thank you again and wish you all the best. Remember that you have a discount voucher to use on any home managed by Happy Rentals.
Thank you and best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Very professional agency with prompt…

Very professional agency with prompt replies to your questions. The apartment looks like the photos. So I found them reliable.

August 17, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Roberta,
Thank you for your kind words about Grangia Sunset View and our team! We’re delighted to hear that you found our service professional and prompt. It’s great to know that the apartment met your expectations. Your satisfaction is our priority, and we appreciate your feedback.
Best regards,
Happy.Rentals Team

Rated 1 out of 5 stars

ZERO ACCOUNTABILITY

I enquired when booking a property in Malta if there was air conditioning as it was not listed the reply I received was as follows: “the property does note air conditioning available”. On this basis I booked and arrived assuming there was air conditioning. There was not and the house was horrendously hot in 36 degree heat. I contacted happy rentals and they basically said the email should have said NOT instead of NOTE, a typo and basically tough! I tried to explain that the typo completely changed the implication of the sentence but again was told tough! I have requested to speak to someone further and they are now ignoring my emails.

August 10, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Lisa,
We have received many emails regarding your complaint and we have explained many times already that the property you booked through Holidu does not have AC. So at the time of booking you were already aware that there is no AC. You could have also checked this on Holidu and your confirmation.
My colleague made an honest mistake and wrote note instead of not. We apologized for not writing perfect English and your reply was that you wanted to speak to a colleague based in the UK.
We understand that you do not agree with our reply and we acknowledge your right to express your perspective online, but the fact remains that the property you booked never had AC and Holidu confirmed the same.
Our advise is to always check the ad carefully and ask questions about it before you make a confirmed booking.
Kind regards,
Carla (not Carole as you wrote) from Happy.Rentals

Rated 5 out of 5 stars

If you’ve never been to Nice.. this is a gorge apartment in a perfect location

Wonderful modern apartment with a beautiful balcony with a great view of the surrounding area. Perfect to relax and enjoy a glass of wine before heading out for the evening. Brilliant instructions from the Happy Rentals team who were so pleasant and helpful. Perfect location for anyone looking to explore Nice. Would definitely come back

August 1, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Sinead,
Thank you for taking the time to share your review with us.
We're glad to hear you had such a great experience at Le Magenta.
We're looking forward to sharing an even more pleasant experience with you next time. Thank you again and we wish you a great remainder of the summer.
Kind regards,
Happy.Regards Team

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