Harbor Legal Group Reviews 

I'm satisfied with the results I received.

My call to Harbor took longer to connect but I was given the option of calling because of the weight. I chose to wait and Jakob answered my call. Jakob was friendly and found my answers quickly. Being told I had made my last payment and headed for graduation was almost more exciting for him. He was great. Thank you.

Brianne is a fabulous & fantastic customer service representative. She is proactive and handles the questions and situations without you having to ask her once you explain your issue to her. She resolved my husbands questions & issues effectively. Kudos to Breanne.

Your customer service people are very nice and helpful!

I have a very small final account to be settled. It has taken over a year to get it done. My account is well over funded and I have zero faith that it is getting the attention it deserves. Three separate negotiators have been working on it with cc to their supervisors, zero result and no follow through or communication back to me.
I will request my reserve back ASAP with interest if not done by end of business next Friday at which time I will file a formal complaint with the BBB.

Thank you

Priscilla was very helpful and patient. I was on hold for 43 minutes so I knew they were extremely busy, but she took the time with me to get me to understand the answers to my questions. She was very informed about my account so I know the notes in my file must be very thorough. I will be graduating out of the program next month and have been very happy with the service I have received from all the representatives I have dealt with over the years. Thank you.

over the years it has been 45-60 mins to talk to a rep.

Harbor Legal (especially their customer service staff) are consummate professionals. they allowed me to address by massive debt with care and concern every step of the way. While there were times I was on hold for hours (and have learned to hate certain pop songs that were used as hold music), once connected to their staff, the experience was on par with a Michelin starred restaurant.

30 minutes or more hold times to call. Request for correspondence ignored. Company failed to complete settlement agreement.

i have always had good results with harbor legal ! Recently Marissa has been helping thru new agreements and has been wonderful. She is a great asset to your company and I just want it known so she is recognize for that!! Thanks

Customer Service is great but initial hold to get to a representative needs to be worked on. I’ve been hold for approximately 45 minutes before I get a message saying do you want a call back. I think they could do this sooner in wait time. After I actually speak to a representative they are very courteous and they conduct themselves with utmost professionalism. I appreciate all their help.

7/16/20 Jason helped with a Ram draft problem very professionally. He located the problem and fixed it.
7/17/20 Derick helped solve another problem and promptly connected me with Dawnn Mainer the negotiator who was amazing! I was getting nervous about my settlements because I graduate in October and felt I should of been contacted before last week. Finally getting the answers from Dawnn has calmed me . I believe a personal contact person should be given to your clients at least 6 months prior to graduation.

Our Harbor Legal Group experience!!!

My wife and I have been working with Harbor Legal Group since 2015 to pay down about 17 accounts . By the end of November of this year 2019 we will be paid off! They have worked with me very well especially in hurricane Harvey! They’re able to work with every single one of my creditors about 17 accounts and they were able to differ one month which helped out greatly! I have made all my payments on time but there is one payment that came up short a few months ago. Their records showed because I made all my payments they will take care of this missing payment to make sure everything is accurate as it should be. I’m very grateful for all their help and their efforts in the negotiation. They have settled the loans on average for at least 75% to 50% decreased of the actual value of that debt!

Today, 7/3/19, I had the pleasure of speaking with your CSR Joelle. She took the time to research and answer my questions (there were many). I thanked her for her patience & time while assisting me. I did not at any time feel like she was rushing me or that she was irritated while assisting me. I wish all CSRs could be like Joelle & Nicole (another CSR I had spoke with prior). Keep up the EXCELLENT work ladies. It does not go unnoticed and is very much appreciated!! Thank you.

Harbor did exactly as they said, they helped me settle debts without my having to file for bankruptcy. The time of completion was fairly close to what was originally predicted. I was treated respectfully every time I called during the last four years. My credit score is already starting to increase. I have recommended Harbor's program to several people, some of whom are now in the program to resolve their debt. Thank you Harbor!

Wait is always at least 45 minutes and it’s not an option to talk to the person directly who can answer your questions. I’ve been waiting on a call back for over a week for answers to my questions. No response to email other than a generic one. My program was completed in November and I just found out by checking my credit score that all of the payments were not made to one of my creditors. Harbor Legal Group did not notify me the debt was left unpaid or that additional funds were needed. I feel this is a serious matter that should be resolved immediately and I’m very disappointed in the delay.

Harbor Legal Group has been awesome during the whole process of dept relief. They have always been there for me during the whole process. They have been A++.

I was in a lot of credit card debt and saw no way out. Harbor Legal Group took care of all the legal issues and gave me peace of mind. All of my credit card issues have now been taking care of and I have a clean slate. I just want to thank everyone at Harbor Legal Group and tell them that they are very much appreciated.

I was frustrated with delays and not getting call backs when I was told I would. I final was connected to Corey. Things changed for the better. After 2 months of trying to get my last debt paid with a lump sum and no call backs, Cory got things done. He told me he would provide an update by Tuesday and he did. He told me what to expect of the next few days as the payment is scheduled and a refund of the balance in my will be sent as soon as the final review is completed.
It was a big change as I was able to trust what he said.

Kevin T. answered all questions to best of ability. Informed me that I am caught up and paid in full of all accounts that have been negotiated. Forwarded both Chase accounts for negotiation. Looking forward to hearing from Harbor next week on what was negotiated.