Harmony at Home Reviews 

107
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for providing truly exceptional support and prompt communication throughout the entire recruitment journey. People consistently note that the agency listens carefully to individual requirements, ensuring a wonderfully smooth and efficient user experience when securing suitable candidates. However, some reviewers were not happy with the communication and follow-up standards, noting that certain important aspects of the process felt inconsistent or delayed. A few consumers also raised valid concerns regarding the professional competence, communication standards, and overall expectations surrounding specific candidate placements handled by the agency.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and dedicated throughout the hiring and job... See more

Service

Clients share positive opinions on service, highlighting professional and efficient recruitment processes.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Response time

Reviewers mention positive feedback about response time, noting that communication is prompt and support is... See more

User experience

Reviewers highlight positive aspects of user experience with a thoroughly professional and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came to this knowing nothing, but we were guided through the process of interviewing potential maternity nurses, including setting up an afternoon of (online) interviews, to advice about which... See more

Rated 5 out of 5 stars

I am a maternity nurse and I cannot fault Georgina Ware who runs Harmony at Home maternity. Georgina is very professional, friendly and approachable. She always answers your call or if she is busy wil... See more

Rated 5 out of 5 stars

Jo's service to date has been excellent. She has also worked hard to accommodate last minute requests from us, finding us high caliber support during a time when we need it most. Immensely grateful an... See more

Rated 5 out of 5 stars

Jo has been amazing with the registration process to join the Harmony and Home Nanny Agency. The registration interview was very detailed and she seems to really care about finding the right fit for b... See more


Company details

  1. Child Care Agency
  2. Recruitment Service

Written by the company

Looking for exceptional nanny agencies in the UK or overseas? Harmony at Home is a premier nanny and childcare agency. Visit our website to learn more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

107 reviews

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4.7

All reviews

(107)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend - superb service!

We are so unbelievably grateful to Jo at Harmony at Home (Buckinghamshire) for making our nanny hiring process an absolute breeze! As first time parents, we had never hired a nanny before, but Jo walked us through every step, made everything incredibly easy and stress-free! She was super efficient, extremely knowledgeable and just lovely to work with. We particularly appreciated how available she was to help us with interviewing candidates, notwithstanding we were doing so on the weekends and out of office hours. We could not recommend her more!

March 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Great communication and attention to detail

Jo was great all throughout the process - she takes great deal of care and attention to detail to understand your needs, and stays in touch to update you on progress.

The service was amazing and I would highly recommend her to anyone.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Sophie

Sophie from Harmony At Home is such a delight to deal with.
Right from the start, returning calls/messages promptly and the ID & V process/reference requesting/interview process very slick and efficient.
Sophie is friendly whilst maintaining her professionalism, and I would highly recommend her.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Sophie from Harmony at Home recently…

Sophie from Harmony at Home recently placed me with a local family who needed some short term support with their childcare.

I found her to be friendly, efficient and helpful whilst also maintaining a professional service.

I look forward to working with her in the future.

Shelly Hagon

January 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Jo from Harmony at Home is brilliant

Jo from Harmony at Home is fantastic and helped us find a new housekeeper / nanny that fits in perfectly with our family. Jo really listened to the brief and what exactly was required. She provided me with high quality candidates to interview. She was incredibly helpful and supportive throughout the process, fast to respond and brilliant during the offer / contracting process. We are really happy with the outcome and would highly recommend Jo to anyone looking for help at home.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Maternity Division

Maternity Division – 5-Star Service Run by Georgina W

I cannot speak highly enough of Georgina and the outstanding service she provides. She is incredibly helpful, friendly, and truly excellent at her job. No matter the question, Georgina always provides accurate answers, reassurance, and the confidence I need for each family I work with.

Her dedication is invaluable—she goes above and beyond to secure positions and offers unwavering support from start to finish. Georgina is professional, approachable, and always available to assist with any challenges that arise.

I am always proud to represent Georgina when working, as she has built a strong reputation within the Maternity Division, and I am happy to uphold it.

I would highly recommend Harmony at Home Maternity Division for anyone in need of expert assistance with maternity care, whether pre- or postnatal. The support and professionalism is truly unmatched!

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic! Especially Jo!

Jo at Harmony at Home has been an absolute god send when finding my next nannying role. She helped me find my current role back in 2022, and I’ve adored my time with my charges and fallen in love with their little faces. As the role has changed and the children have grown, the decision to find a new family needing my help has been a difficult one, but Jo’s support and kindness has helped me so much. I can’t thank her enough for all her help and am so grateful for all the opportunities Harmony at Home have to offer! Thank you for helping me to continue doing a job I absolutely adore!

January 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Professional and caring service

I applied to Harmony at Home following my friend’s recommendation as she is a Nanny and rated her experience with them highly. I have found Kay James to be professional and thorough and whenever I have contacted her with a question she has always responded promptly. She was keen to find out about my childcare experiences and what I was looking for to ensure she made me aware of any suitable vacancies. I have no doubt that I shall be matched with a lovely family in the future which I am really excited about.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Working with Jo was incredibly easy

Working with Jo was incredibly easy. She is highly efficient and understood very quickly what we were looking for converting that into two excellent candidates.

This was our first time looking for a nanny and I looked and worked with a number of other agencies but none were of the same calibre.

I would highly recommended Jo and use her again in the future.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Was impressed…

Was very impressed with how thorough Zara was checking all of my paperwork and qualifications etc and also happy at how quickly I was given an interview for a job. Would recommend using this site if looking for a nannying job.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

I can highly recommend Jo Vowles

I applied for a role on the Harmony at Home website, which was managed by Jo Vowles. All dealings I had with Jo were friendly, efficient and pro-active. I can highly recommend Jo and am very grateful to her for her support, advise and for placing me into my new role, less than two weeks after first making contact. Thank you, Jo

November 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Rosie from Harmony at Home Wiltshire and Dorset is absolutely fantastic at her job

As a nanny, finding a reliable agency that truly understands the perspectives of both nanny and parents can be a challenge. Rosie has been supportive, transparent, and genuinely invested in matching me with a family that aligned with my skills and preferences. It’s clear to me that Rosie has worked as a nanny herself, and knows the profession inside out.

The application process was extremely thorough, and Rosie was always available to answer questions. It is clear to me that she is very dedicated, and truly cares.

I can’t recommend Rosie highly enough to any nanny, or family seeking a trusted agency. She has set a new standard for what a nanny agency can and should be…!

June 30, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 for expertise and client care

Jo from Harmony at Home was a genuine joy to work with. She worked incredibly hard to understand our needs for a nanny to look after our two daughters and two full-time working parents. She always showed genuine care and impressive efficiency, whilst always maintaining a sunny disposition. Given her thorough due diligence, Jo made an emotional process much more palatable and we are delighted with our selection of nanny

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience, in good hands with Jo at Harmony,

What an amazing experience I have just had finding a new role. It can be quite daunting at times however Jo from Harmony at home took the stress out of it for me. I registered with them and Jo was able to secure an interview within a few days. She was thorough with the paperwork, always on hand if I had questions. Jo was reliable and very helpful. I’m pleased to say that the job has come to fruition. A big thank you to Jo at Harmony at home.

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

Remarkable Rosie!

Thank you so much Rosie. A very thorough, efficient, supportive lady who has outstanding knowledge and advice. I would definitely recommend you. Thank you in helping me find a wonderful new position.

November 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic Maternity Nurse Agency

With Georgina being a Norland trained nanny herself, she thoroughly understands the needs of parents and Maternity Nurses.
I have had the pleasure of being placed by Georgina with two wonderful families helping them as A Maternity Nurse and enjoyed both placements.
As a trained nanny/maternity nurse, Georgina understands the needs of each individual family and the type of MN that would be a good fit, so the experience is good for both parents and MN.
She is always on hand to offer any advice should the occasion arise. I would thoroughly recommend the Maternity section of Harmony at Home.

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

Top Notch Nanny Agency

I would definitely recommend Jo Vowles at Harmony at Home if you’re either a nanny or a parent.
As a nanny, I have always found Jo very attentive and efficient and she goes out of her way to match nannie’s with the right families.
She is skilled and knowledgeable and has always provided valuable advice when I’ve needed it.
Thanks Jo

November 8, 2024
Unprompted review

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