Downloaded today, Haven't used yet, but reading reviews, "Evri sending parcels all round the countryside, Haru kept customer up to date", ! Don't people track their own parcels? I certainly do....... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a really unique piece for an affordable price on Haru. Super fast shipping to France (without customs taxes) packaging, customer service: 10/10. I strongly recommend. My best choice for thr... See more
Haven’t had my parcel in 9 days, struggling to get any response from the company to explain why, despite 3 attempts to reach anyone… difficult to give a good review really UPDATE: since this review... See more
Company replied
Tried to sell 3 orders of brand new PANGAIA joggers/hoodies, totalled to around £500, earliest arrived over 2 weeks ago. App is now inaccessible giving error codes when trying to see orders. 1 of the... See more
Company details
Written by the company
Haru is the quickest way to to sell your clothes for cash. Upload your items in seconds, not minutes. Get paid in days, not weeks. Download the app to start selling in seconds!
Contact info
18 Ormeau Avenue, BT2 8HS, Belfast, United Kingdom
- support@haru.co.uk
- haru.co.uk
Easy to use
First time using Haru to send some old clothes off, easy to use app & happy with prices, I did have an issue with my parcel once I sent it off, but this was resolved in a quick and efficient way, will be using again to sell my old clothes, also massive shout out to Naomi who works in customer service, she's a credit to your company, very polite and resolved my issue within a few days
October 22, 2024
Unprompted review
Reply from Haru
Thank you so much, Sam! I’m really happy I could help resolve everything for you quickly, and it’s great to hear you found the app easy to use and were happy with the prices. Looking forward to helping you with more of your items in the future!
Advertisement
5* service and so quick
Sent 2 large parcels, one arrived on time, the other Evri decided to delay for a bit. Despite my worry, Haru were in constant contact with me and had it resolved. Defo will be searching out more bits to send to them.
October 18, 2024
Unprompted review
Reply from Haru
Thanks so much, Sarah! We’re glad we could help ease your worries and get everything sorted. Can’t wait to see what other bits you find to send our way – we’ll be ready!
Terrible app and terrible customer…
Terrible app and terrible customer service.
They value brand new clothing worth £40-£60 as £0.06. The ‘algorithm’ they talk about using to calculate the price is obviously useless. They valued my clothes at an insulting low price, then I had to pay £10 to send the parcel. After 3 hours of uploading and sending the clothes off, they contacted me to say they were halving the original price they quoted me. When I asked for the clothes to be returned, they said I would have to pay another £10. Would not recommend using this app unless you have hundreds of clothes to get rid of immediately - this has to be the only thing it would be useful for. I had 60 items and got £18
October 16, 2024
Unprompted review
Reply from Haru
Hey Sarah,
Thank you for taking the time to share your experience. We value your feedback and would like to address some points to ensure clarity.
As per our terms and conditions, we may adjust quoted prices if an item's condition differs from the initial description. Our pricing algorithm considers various external market factors to provide fair offers based on current data.
We understand that our approach may not meet everyone's expectations, and we apologise if our offers didn't align with your expectations. Our service is designed to provide a convenient option for selling (particularly in bulk), which many find beneficial.
We reached out to you on October 15th about waiving the return fee and are awaiting your response on how you'd like to proceed. We're more than happy to continue this conversation privately to find a resolution that addresses your concerns.
Your satisfaction is important to us, and we're committed to improving our service based on customer feedback. Please don't hesitate to contact us directly so we can work together to resolve this matter.
Best regards,
The Haru Team
Excellent customer service they…
Excellent customer service they couldn't find the item in the warehouse refunded me with a £40 discount and then found the item and allowed me to use the discount on the original item really generous and lovely to interact with, fast replies and the item is in perfect condition even better than pictured! Really happy customer
June 12, 2024
Unprompted review
Reply from Haru
Thank you so much! We’re delighted to hear you had such a positive experience. I’m glad we could resolve the mix-up quickly and that you’re pleased with the item’s condition! Enjoy, and don’t hesitate to reach out if there’s ever anything else we can help with.
Reply from Haru
Hey Michelle, would you be able to reach out to us about this order? I couldn't see an item attached to your email address with a brown laptop bag. We would love to get this sorted for you! Thank you
Advertisement
Reply from Haru
Thank you! We’re so glad you’re enjoying the selection of preowned designer pieces.
Reply from Haru
Thanks so much! Glad you’re happy with the item and the price. Enjoy!
Fantastic company with great…
Fantastic company with great communication, issue sorted within hours
May 20, 2024
Unprompted review
Reply from Haru
Thank you for your kind words! We're thrilled to hear that you had a positive experience and that we could resolve your issue quickly. If you need anything else, just let us know!
Naomi is a STAR
Naomi was so helpful with my order and sorted any issues I had! Really happy with the experience
May 21, 2024
Unprompted review
Reply from Haru
Thank you so much for your kind words! I’m so glad I could help resolve your issues and make your experience a positive one. If you need anything else in the future, don’t hesitate to reach out!
Advertisement
Always a pleasure dealing with…
Always a pleasure dealing with Responsible and watching the company blossom over the past year and a half is a delight in itself
February 20, 2024
Reply from Haru
Thank you so much for your support! We truly appreciate your kind words and are thrilled to have you along for the journey as we grow.
I was charged £9 for returning an item
February 16, 2024
Reply from Haru
Hey Harry, this was a human error on our end and we do apologise. When we're processing a refund, we need to process the return postage cost separately and it was accidentally missed in this case. We have now refunded you and hope you can amend your review as we have resolved this for you. Thank you!
Wonderful Wonderful, ethical company delivering brilliant service
Wonderful, ethical company delivering brilliant service. i contacted their general help email about a small missing part with a bag. The response was timely, friendly and super helpful, going over and beyond. I would HIGHLY recommend.
February 27, 2024
Unprompted review
Reply from Haru
Thank you for your amazing feedback! We’re so glad to hear you had a positive experience with our customer service team. Your recommendation means a lot to us! If you need anything else, please don’t hesitate to reach out.
Really beautiful skirt
Really beautiful skirt, sent in pristine condition which was so much appreciated.
February 10, 2024
Reply from Haru
Thank you for your lovely feedback! We're thrilled to hear you’re happy with the skirt and that it arrived in pristine condition. Enjoy wearing it!
Advertisement
Excellent company
Excellent company, very quick to reply, had a couple of small issues at Christmas, responsible acknowledged the problem and went above and beyond to solve it , will definitely use again, the quality condition of what I bought was very good indeed , keep it up 😊
February 15, 2024
Unprompted review
Reply from Haru
Thank you so much for your kind words! We’re glad to hear that we could resolve your issues quickly and that you’re pleased with the quality of your purchase. Your support means a lot to us, and we can’t wait to assist you again in the future!
Amazing customer service
Amazing customer service - when I encountered a problem, the team bent over backwards to resolve it and go above and beyond. Will definitely buy from them again.
February 1, 2024
Unprompted review
Sizing can let you down
Sizing can let you down but Naomi is there to help. I would suggest if you purchase anything from Responsible get a size larger . Naomi was a great help giving me a gift card.
December 22, 2023
Picture of item …
Item purchased was a gift and recipient was happy with purchase.i.e picture of itiem was a good reflection of condition.
January 21, 2024
Advertisement
Excellent
Excellent. Great communication. Really good service would recommend to anyone
January 25, 2024
Unprompted review
Issues with every order
Placed a few orders with this company now and seem to have issues with every order. Customer Support from Naomi is great and cannot fault it, however it does not take away from how frustrating and disappointing it is dealing with the company. Maybe Responsible create issues on purpose to showcase Naomi and how good at her job she is?
January 23, 2024
Unprompted review
Reply from Haru
Hi Liam, we appreciate your openness regarding your experience with us. It helps keep us accountable in dealing with and solving our inventory management issues. As I'm sure you've heard, that is a complex issue within our business that has affected subsequent orders post-Christmas. Despite what it seems, we promise we are doing all we can to fix this and resolve all issues. Thanks for your patience with us, and your high praise of Naomi. We will pass the feedback on to her.
-Sarah
Haru a great pre loved clothes website
Very fast delivery, item was as described a very efficient service would definitely use again.
January 15, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.