Harvey Jones Kitchens Reviews 785

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, expertise, and dedication, highlighting how designers like Lewis, Holly, David, and Charlotte go above and beyond to understand needs and bring visions to life. People frequently commend the high quality of the products and the meticulous craftsmanship of the installations, noting that the kitchens are not only beautiful but also highly functional. The overall service, from initial consultation to project completion, is repeatedly described as smooth, professional, and stress-free, with many appreciating the clear communication and attention to detail. However, some customers also noted occasional issues, such as initial design discrepancies or problems with the durability of certain components over time. A few people mentioned glitches during the installation process, and one reviewer experienced difficulties with a built-in appliance that could not be easily removed for repair.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality of construction,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Quality

Customers consistently note positive experiences with quality, praising the high level of craftsmanship,... See more

User experience

Clients share positive opinions on user experience, highlighting the helpfulness and efficiency of the design... See more

Based on these reviews

Rated 5 out of 5 stars

We had a fantastic experience working with Lewis on our kitchen design. From start to finish, he was professional, attentive, and full of great ideas. He really took the time to understand what we wan... See more

Company replied

Rated 5 out of 5 stars

Holly has made the whole experience enjoyable. She explained the process with great patience and knowledge. She led us through each step, with clear information and was always ready to change the pla... See more

Company replied

Rated 5 out of 5 stars

At our meeting today to finalise details of our kitchen David Gregory went far beyond the call of duty in accessing the handles we needed, fulfilling promise on our fridge even though our choice was... See more

Company replied

Rated 5 out of 5 stars

Working with Charlotte at HJ Hove has been lovely. Charlotte always had a sunny disposition and was very insightful. She put together an amazing design based on our likes, needs and wants. With all th... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Cabinet Maker
  3. Kitchen Furniture Store
  4. Kitchen Supply Store

About Harvey Jones Kitchens

Written by the company

Hello, we’re Harvey Jones.


We craft spaces you will love. For their design, functionality and quality. Forever.



We are your trusted design partner, bringing our expertise to your project. Whatever we do, it’s just for you. We take time to understand your vision, the needs of your project, your style and your budget before bringing the Harvey Jones magic into your home. Everything we do is anchored in quality. From our inspiring design conversations to our meticulous fitters and every element in between. Every cabinet is made by hand using tried-and-tested techniques, along with over 45 years’ experience, to ensure a perfect finish in your home.

With showrooms across the UK we're confident that we can help make your kitchen dreams a reality. VISIT OUR WEBSITE FIND A SHOWROOM

Contact info


4.8

Excellent

TrustScore 5 out of 5

785 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Fantastic kitchen design experience with Lewis

We had a fantastic experience working with Lewis on our kitchen design. From start to finish, he was professional, attentive, and full of great ideas. He really took the time to understand what we wanted and helped turn our vision into something even better than we imagined. Nothing was too much trouble, and his attention to detail made all the difference. Highly recommend Lewis if you’re looking for someone reliable and genuinely great at what they do!

March 26, 2026
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for your kind words, we’re delighted to hear about your experience.

It’s wonderful to know that Lewis made such a positive impact on your kitchen journey. Taking the time to truly understand how our clients want to live, then shaping a design around that, is at the heart of everything we do, so it’s great to hear this came through so clearly.

We’ll be sure to pass your feedback on to Lewis. Thank you again for your recommendation, and for choosing Harvey Jones.

Rated 5 out of 5 stars

Very helpful and professional approach to kitchen design

We went to Harvey Jones for help with a kitchen design for our remodelled house. We were impressed with the quality of construction and finishing of kitchen cabinets offered, in particular the flexibility in the sizing which gave us a better fit that a strict modular approach.

We were guided through the design process by Lewis, who was always approachable, positive, energetic and professional. He clearly has a lot of experience and was very helpful guiding us through the design and selection of colours, worktops and fittings. He also helped us balance our aspirations with the costs to help us keep in budget.

Thanks very much to Lewis and the rest of the design team!

March 2, 2026
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for choosing Harvey Jones & for your kind words about Lewis. We love to read about experiences like this! We hope that you enjoy every moment in your new kitchen.

Rated 5 out of 5 stars

Hand held by a lovely, knowledgeable person.

Holly has made the whole experience enjoyable. She explained the process with great patience and knowledge. She led us through each step, with clear information and was always ready to change the plan to suit our needs. She was able to make good suggestions to suit our taste and practical needs.
Highly recommended

January 19, 2026
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for taking the time to leave a review.

We’re so pleased to hear how positive your experience was with Holly. Guiding clients through the journey with clarity, patience, and thoughtful advice is such an important part of what we do, so it’s lovely to know you felt supported every step of the way.

Rated 5 out of 5 stars

Annalisa was fabulous right from the…

Annalisa was fabulous right from the moment I contacted Harvey Jones. She was so efficient, fun,responsive to every query I had, and followed up with all the different aspects of our refurbishment so that the whole process was easy, enjoyable and painless! The final result is such a joy, it feels like a new kitchen! Thanks to her input, attention to detail and efficiency, my husband and I can have daily pleasure in using the kitchen.

February 20, 2026
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for sharing your experience. We’re delighted to hear how positive your refurbishment journey was with Annalisa and that she was able to make the process feel easy, enjoyable, and well supported from start to finish.

Attention to detail and thoughtful guidance are such important parts of what we do, so it’s wonderful to hear how Annalisa helped bring everything together and create a result that feels like a brand new kitchen. Our kitchens are Designed for Life, Built for Living, and it’s especially rewarding to know that yours continues to bring daily enjoyment to you and your husband.

We’ll be sure to pass on your kind words to Annalisa and the team, and we hope you continue to enjoy your kitchen for many years to come.

Rated 5 out of 5 stars

Brilliant refurb support at Harvey Jones

Harvey Jones installed a kitchen for me 20 years ago - still going strong - but was being repainted (for the second time since installing) and needed a refresh. I was looking for help choosing new handles, and a supply of new hinges, and a door front so we could install an integrated dishwasher (we had a freestanding one when installed). Annalisa in the Sheen branch was amazingly helpful. She gave me advice on handles - sent me photos of similar ones in their showroom -organised samples to be sent - and organised the supply of the chosen handles and other things. Even though I was just refreshing an existing kitchen, she could not have been more helpful - particularly as I am so disorganised, it all needed doing quickly!

February 18, 2026
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for sharing your experience. We’re delighted to hear that your Harvey Jones kitchen is still going strong after 20 years, and that Annalisa was able to support you with your refurbishment plans.

Longevity is something we’re incredibly proud of. Our kitchens are Designed for Life, Built for Living, so it’s wonderful to hear how yours has continued to evolve with you over the years. Whether it’s refreshing cabinetry, selecting new handles, or adapting the space for modern appliances, we’re always happy to help clients keep their kitchens working beautifully for the way they live.

We’ll be sure to pass on your kind feedback to Annalisa and the team in Sheen, and we wish you every enjoyment of your refreshed kitchen.

Rated 5 out of 5 stars

Walked into the bournemouth showroom in…

Walked into the bournemouth showroom in the early stages of planning our home/ kitchen rennovations, Anna couldn't of been more helpful. She took the time to understand our idea's/ wants and needs while offering realistic options to match our budget. I would recommend Anna and the bournemouth showroom to anyone!

February 1, 2026
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for sharing. We’re delighted to hear about your experience with Anna at our Bournemouth showroom.

Taking the time to understand how a kitchen will be used, alongside individual ideas, needs, and budgets, is central to our design process, so it’s wonderful to hear how supported and guided you felt in the early stages of your renovation.

Rated 5 out of 5 stars

Excellent customer service from both…

Excellent customer service from both Anna Marksen-Roche and Caroline Jenkinson at the Harvey Jones Bournemouth Showroom. Both went out of their way to help solve a couple of issues with my Harvey Jones kitchen which was installed many years ago. Would definitely recommend a visit to their showroom.

February 5, 2026
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for sharing. We’re delighted to hear about the excellent support you received from Anna Marksen-Roche and Caroline Jenkinson at our Bournemouth showroom.

Helping customers care for, adapt, and refine their kitchens over time is a vital part of what we do. Harvey Jones kitchens are Designed for life, built for living, so it’s especially rewarding to hear how thoughtfully your kitchen has been supported many years after installation.

We’re pleased to have been able to support you and ensure your kitchen continues to serve you well for years to come.

Rated 5 out of 5 stars

My husband & I had a design…

My husband & I had a design consultation with Claire at the harrogate branch and we were blown away by her passion & knowledge for harvey jones kitchens. We had to bring our children along with us to the appointment and Claire was so accommodating with the 4 of us - thank you so much claire once again!

January 11, 2026
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for sharing. We’re delighted to hear about your experience with Claire at our Harrogate showroom.

Claire’s passion for Harvey Jones kitchens and her thoughtful, knowledgeable approach are exactly what we strive for, so it’s wonderful to hear how supported you felt throughout your design appointment.

Thank you for choosing Harvey Jones. We truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Brilliant Design and Customer Service

What a wonderful experience we had with our Harvey Jones design expert. Hagar was incredible, very astute and aware of our budget and accommodated us so well constantly thinking of clever ideas to give us our dream Kitchen - I cannot recommend her enough. She listened carefully to my needs and that of my husband who is a keen chef, coming up with solutions we could only dream of - I cannot recommend Harvey Jones an Hagar enough - we have the perfect kitchen for a price that suited us. Thank you xx

February 7, 2026
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for sharing. We’re thrilled to hear about your experience with Hagar at our Cambridge showroom.

Designing a kitchen that truly reflects how people live, cook, and use their space is at the heart of what we do, so it’s wonderful to hear these remarks about your experience.

Thank you for choosing Harvey Jones, we’re delighted to have played a part in creating your perfect kitchen and wish you many happy years enjoying it together.

Rated 5 out of 5 stars

Holly was an excellent communicator and…

Holly was an excellent communicator and quickly understood my outline for our new kitchen . She clearly explained the Harvey Jones product and order process and I was very impressed with the outlined offer . I would highly recommend her services

January 19, 2026
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for sharing your experience. We’re delighted to hear that Holly was able to guide you through every aspect of the process with such clarity and care. We look forward to helping you bring your Harvey Jones kitchen to life.

Rated 5 out of 5 stars

Thanks to Hagar Hassan for her lovely…

Thanks to Hagar Hassan for her lovely design and for giving such a prompt, communicative and friendly service.

January 12, 2026
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for your kind words! We’re delighted to hear that Hagar’s design and friendly, responsive service made your experience so positive. We hope you enjoy your beautiful new kitchen for years to come.

Rated 5 out of 5 stars

Great experience in the showroom!

We had a wonderful experience with Sally who took the time to explain everything to us and to answer any questions and concerns we had, be it about the kitchen materials, the building process or sustainability and durability. We decided to put our kitchen project on the back burner for now as we have other priorities in the house come up but Sally made sure we’re absolutely wanting to have our Harvey Jones Kitchen in the future! 🙂

November 29, 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for sharing your experience. We’re delighted to hear that Sally was able to guide you through every aspect of the process with such clarity and care. We look forward to helping you bring your Harvey Jones kitchen to life whenever the timing is right!

Rated 5 out of 5 stars

Kitchen

Lewis has been fab start to finish. He has helped us design a kitchen that we are beyond happy with! He suggested some lovely extra details which have made all the difference and set it apart from other designs we had looked at.

The installation was meticulous and there were lots of checks to ensure that the end product was just right.

I had a bit of an issue with one component and Lewis did everything he could to help rectify the problem.

Would highly recommend!

January 9, 2026
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for your lovely feedback. We’re so pleased to hear how happy you are with your kitchen and that Lewis’s ideas and attention to detail made such a difference. It’s also great to know the installation was handled so carefully and that any issues were quickly resolved.

We hope you enjoy your kitchen for many years to come.

Rated 5 out of 5 stars

Galley kitchen fitted with quality.

Anna was great with suggestions and brilliant problem-solving for my requests for my new galley kitchen. She kept me realistic with what was and was not possible in my 2m ×2.8m space. I hadn't fully appreciated that the empty space meant the contents had to go somewhere else for a while! Gary made all the preparation necessary and Mark really did hand-paint the units. Both were helpful and gave advice when asked. Very pleased with the outcome of my Quooker tap for boiling water. Caroline was helpful and welcoming when I first stepped into the Westbourne showroom. I'd seen an advert in a local magazine and went out of curiosity. Both Anna and Caroline were able to offer guidance and reassurance on the project. Nothing was too much trouble with Harvey Jones.

July 21, 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for such a thoughtful and detailed review. We’re really pleased to hear how supported you felt throughout your project, especially when working within a compact space. Helping clients understand what’s possible — and finding smart, practical solutions — is such an important part of what we do, so it’s great to know that guidance and problem-solving made the process feel reassuring rather than daunting.

We’re delighted you’re pleased with the finished result, and that the whole team made the experience feel welcoming and straightforward from your very first visit. Your comments perfectly reflect what we strive for: knowledgeable advice, an authentic approach, and kitchens that are truly designed for life and built for living.

Thank you again for choosing Harvey Jones — we hope you enjoy your new kitchen for many years to come.

Rated 5 out of 5 stars

Lewis at Chester Made Our Dream Kitchen a Reality

We had such a great experience with Lewis at the Chester showroom. We came in with a clear idea of what we wanted, but Lewis’s design took it to another level. The whole process was smooth from start to finish, and the service was brilliant throughout. The finished kitchen looks amazing. We honestly couldn’t recommend Lewis and Harvey Jones enough!

June 2, 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for taking the time to share your experience. We’re delighted to hear how much you enjoyed working with Lewis at our Chester showroom and that his design elevated your original ideas even further. It’s wonderful to know the process felt smooth and well supported from start to finish, and that you’re so pleased with the finished kitchen. We hope you enjoy your beautiful new kitchen for many years to come.

Rated 5 out of 5 stars

Harvey Jones Kitchen

It was really helpful to have Bethan from the Nottingham showroom come to my home to discuss initial ideas for my new kitchen. She developed a fabulous plan and the HJ team delivered. I am highly delighted with my new kitchen, both the design and level of craftmanship are superb. The whole process was handled very professionally with clear communication and timelines. Thank you to everyone involved.

October 27, 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for sharing your experience. We’re delighted to hear how helpful it was to have Bethan visit your home and work through those early ideas together. It’s wonderful to know that the final design and craftsmanship have lived up to your expectations and that the whole process felt clear and well-managed from start to finish.

We’ll be sure to pass on your kind words to Bethan and the rest of the Nottingham team. Enjoy your beautiful new kitchen — we’re thrilled to have been part of bringing it to life.

Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience.
Although in this instance we decided not to go with Harvey Jones for our new kitchen, the team at Harvey Jones were very helpful and knowledgeable and gave us a detailed understanding of what they provided, the service level and what to expect from the process. A special shoutout to Lewis for his patience and knowledge to guide us through the process.

November 22, 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for taking the time to share your experience. We’re really pleased to hear that you found the team helpful and that Lewis was able to guide you through the process with patience and clarity. Even when the timing or project isn’t quite the right fit, we’re always glad to offer insight and help you make an informed decision.

We appreciate you considering Harvey Jones and wish you all the very best with your new kitchen project.

Rated 1 out of 5 stars

Terrible after-care

We had a Harvey Jones kitchen fitted in 2016. Apart from an issue with the sink plughole that they refused to address at the time, we have been pleased with the kitchen. The built-in dishwasher now needs a new heating element ànd our engineer says the dishwasher has been fitted in such a way that it cannot be removed in the normal way for the repair to be carried out.
I’ve been phoning and emailing Harvey Jones for advice as to how to get the dishwasher out for over 3 weeks and have had no response at all.
It was an extremely expensive kitchen and the 10-year guarantee clearly covers the cabinetry being fit-for-purpose - but it seems their default position is to ignore complaints and just hope they go away.
I’m very disappointed and frustrated.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

We had our lovely new kitchen designed…

We had our lovely new kitchen designed by Anna at Harvey Jones in Westbourne. The whole process went very smoothly and the level of craftsmanship was exceptional. We are so pleased that we went through with it. Many thanks to Anna and to the other members of the team that were involved.

November 15, 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a smooth and positive experience working with Anna in our showroom, and that the craftsmanship of your new kitchen has met your expectations. We’ll be sure to pass on your kind words to Anna and the rest of the team involved. It’s been a pleasure being part of your journey, and we hope you enjoy your beautiful new kitchen for many years to come.

Rated 5 out of 5 stars

The design process and help from Jenna…

The design process and help from Jenna in the Chester branch was fantastic. We love the finished kitchen and would highly recommend Harvey Jones

October 11, 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for your lovely feedback. We’re delighted to hear that you had such a fantastic experience working with Jenna and that you’re loving your finished kitchen. It means a great deal to the whole team to know you’d recommend Harvey Jones, and we hope your new space brings you joy for many years to come.

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