Haus Mode Reviews 

Poor quality products which are not fit for purpose. Ordered light fitting which arrived after several weeks in kit form, with no instructions on how to construct it and when construction was attempted the parts did not fit together and just fell apart. Scam site selling cheap Chinese rubbish at inflated prices. Customer service was non existent. DO NOT BUY FROM THEM!

Despite their website showing a high trust pilot score, their score is actually dreadful and I understand why! No response to contact, their contact form on the website doesn't work. Product arrived but no method to return due to the above.

This company sells stuff from cheap Eastern websites as their products. The products are low quality. I brought a product with the labels cut out, they would not refund, only offer a small % refund claiming I would have to pay to send it back to Asia. I paid by Debit Card but my bank got my money back as they are scam artists.

The product they sent was nothing like the product described and in the pictures.
I ordered what looked like a grey cotton shorts and these pinkish/purple silky cheap shorts arrived.
When I looked immediately to return them it was difficult to get a return label or address.
I then had to pay €27 to post to china. I was 2 months in before i got half my money back, another month later I'm still waiting for the balance.
They are not a German site, they are chineese.
DO NOT ORDER FROM THEM

Ordered and paid for two pair of silk pyjamas . Received one and it split at seams on third wearing .Tacky and cheap obviously factory made on mass scale. Have not succeeded in getting refund.Don’t go near them 😱

I received an item of such poor quality, I attempted to get a refund. It proved to be very difficult and in the end settled for a partial refund.The photograph of the item , a jacket, was misleading. What appeared to be pockets were just strips of cloth sewn to the outside of the jacket. The material was very poor quality. This jacket was so flimsy it was delivered in an envelope. Don't be fooled by the use off german language, these are chinese so-called manufacturers. Avoid at all costs.

Absolutely awful product, does not work on any of my devices, DO NOT BUY from these.

Appalling. They failed to label the package correctly despite checking the address before dispatch. Evry claimed to have delivered the package which they did not becuase they have the correct address and despite ongoing dialogue denying there is an issue there has been no refund or replacement

Haus of scam ?
Warning - very poor products that could only be sent back by recorded delivery to Hong Kong which accounted for at least half the price of the original item ( postage fee lost).
At first when I complained that the ‘jacket’ material was as thin as a handkerchief I was offered 25% off, then 30% off, so I would have been still almost £30 out of pocket for rubbish that I’d never wear.
Save yourself stress and avoid this company.

The trainers arrived at least 2 sizes smaller than advertised. Impossible to wear, explained when I asked for a label to return them. Offered a 25% discount to keep them instead of returning them, an action totally useless. Cost me £17 postage and had to wait 3 weeks of constant, frustrating arguing about the details of the return postage information. Every email was written in German and had to be resent causing further delay. Haus of Mode is not fit for purpose and I hope nobody buys from them - total scam.

Please do not order from this company,it is a total scam,I ordered a wool coat,what was delivered was synthetic with threads everywhere no lining n I'm sure cost very little to manufacture,an absolute disgrace

Terrible experience. The company do not describe items on their website accurately to entice you to buy the it. They add extra costs onto the order at the last minute (insurance that wasn’t requested) and that you can’t remove. When my order arrived it didn’t meet the description of what I had ordered and the light didn’t work. When contacted about a refund they started a long process where they will do anything to avoid refunding you by first offering a partial refund or offering store credit. If you press for your legal right to a refund they will force you to pay for return shipping for faulty items, which is against UK Consumer Law. Avoid at all costs.

Worst shoes l have ever bought. This company should be banned from operating as they selling products under false labels. Bought shoes meant to be leather shoes only to find out they are made of cheap materials which disintegrate as soon as you start wearing them.

Beware - there does not appear to be any quality control, so the descriptions on the website do not match the actual items you receive. The returns policy is useless as you pay for it to be shipped back to Asia.

SCAM ALERT
DO NOT BUY FROM THIS COMPANY
i placed an order and paid for 2 x electric fans.
after 3 weeks of chasing them they told me the order was delivered. I requested the name of who signed for the delivery but they did not provide this.
They refuse to refund me my money.
They also pose as a German based company but in actual fact they are in China.
DO NOT BUY FROM THIS COMPANY THEY ARE SCAMMERS.

Scam company not GERMAN, cheap items from China. Returns policy a joke, after sending products back to the distribution address it came from as after several emails they would not give me information on how to return just offered discount,
They now tell me I have to post to China even though I don’t have it anymore, it is tracked to their distribution centre. They don’t want to know. AVOID AT ALL COSTS.

If only I had read Trustpilot first. The item I received was nothing like advertised and totally cheap and nasty. DO NOT trust this company at all. It’s gone straight in the bin to be honest. Rubbish!!

This store is selling cheap items at premium prices. Also what you see on the site is not what is delivered. For example I bought two pairs of linen/cotton trousers and got two pairs of polyester trousers instead. I only managed to get half my money back because I am required to pay to return the items. So I have to settle for half my money back and give the items to charity. My advice stay away from this site. I gave one star because inspite of their short comings they do respond when you complain and will offer a refund.

Just ordered a dress in XL size. The sizing and quality of it is so poor. PLEASE AVOID BUYING FROM HERE AT ALL COSTS. YOU WON'T GET A REFUND EITHER! They'll keep offering you discounts to save the environment!

Review

⭐ 1 Star

Extremely disappointing experience with Haus of Mode. I ordered an item and it arrived broken, damaged and defective, with parts missing. I contacted the company and provided photos and video evidence, but I have not received a satisfactory response or refund.

I feel completely let down by the way my complaint has been handled, especially when I have simply asked for a refund for an item that arrived damaged.

I am now having to contact my bank to dispute the payment and seek recovery of my money.

Based on my experience, I would strongly advise other customers to be very careful before ordering from Haus of Mode. I would not purchase from them again.