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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being top-notch, helpful, and responsive, with many highlighting the quick and efficient resolution of issues. People are also very satisfied with the quality of the products and the overall service, noting that the items clean well and are thoughtfully designed. However, some customers were dissatisfied with certain aspects of the products, particularly regarding size limitations or suitability for specific items like bedding. A few other people also felt that the customer service, while polite, was unhelpful in resolving issues, with some instances of being asked to perform repairs themselves or facing difficulties with replacements for faulty products.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers expressed satisfaction, praising the R09... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness, quick... See more

Quality

People report positive experiences with product quality. Many reviewers praise the good build quality, with... See more

Service

Clients share positive opinions on service, highlighting the professionalism, friendliness, and helpfulness... See more

Response time

Reviewers highlight positive aspects of response time. Customers frequently praise the quick and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

My first ever dishwasher and I'm impressed with how well it cleans. Do I wish it can fit a bit more things? Yes, but I purchased it knowing the size limitations so can't fault them for that. It does f... See more

Rated 5 out of 5 stars

1. The washing machine has a nice clean appearance and cleans well. It is able to wash 3-5 tops at a time. Pants or coats are no problem either. 2. the washer is small enough that the sound of opera... See more

Rated 5 out of 5 stars

Having had our dishwasher a few weeks, we left a glowing review for Hava. We recently had a query regarding our machine (now some six months later) and contacted their customer service team. The profe... See more

Rated 5 out of 5 stars

We have a tabletop dishwasher that started flashing an error message. Customer services were so helpful when we contacted them - they sent a video showing us how to check the heating element and then... See more


Company details

  1. Kitchen Supply Store

Written by the company

HAVA provides innovative home appliances that perfectly combine outstanding performance with aesthetic trends to meet your demands for a more vibrant life. From compact city apartments to the freedom of life on the road, our portable solutions are trusted by modern households across the globe to redefine convenience. We focus on high-efficiency technology - like our countertop dishwashers -to help you save water and reclaim your time. At HAVA, we are committed to sustainable innovation and dedicated support, ensuring every home enjoys a smarter, more stylish future.


Contact info

4.2

Great

TrustScore 4 out of 5

134 reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

HAVA provides a great product and even…

HAVA provides a great product and even better customer service. I purchased the dishwasher for use in my office and it has been perfect for our small team. The first dishwasher arrived with damage from shipping and within 24 hours a replacement was on its way. The whole experience was quick and easy, and the dishwasher itself is even kinda cute.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service stars

The customer service department went above and beyond to make a way for me to purchase the accessory I was looking for. Quick response times and very clear on what needed to be done to get the job done.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

I needed to cancel my order and HAVA…

I needed to cancel my order and HAVA customer service was very responsive and supportive. They were able to cancel the delivery before it left the warehouse. I really appreciated their thoughtfulness, professionalism, and return policy. I will be ordering from them again.

August 24, 2023
Unprompted review
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Rated 5 out of 5 stars

Recommend 👌

Had my dishwasher unit for several months now. Very happy with it. Has worked great. With some creative placement it can really hold quite a good bit. Very happy with the support I’ve received whenever I’d had a question or needed assistance in troubleshooting something. I use it without it being connected to a sink as it is rather large and didn’t fit on our countertop, but thanks to the design having two options for it to run, being able to pour water into the top, I have it set up in a unique way. I’m very glad I went with this unit and not another model that didn’t have the option to pour water in manually. Another option wouldn't have worked in my case.I have the water flow into an empty and dedicated trash bin that I’ll empty after a few cycles. Works for my set up and love having the ability to do so. I don’t mind doing dishes but really appreciate having that time back. Would certainly recommend.

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

HAVA customer support was extremely…

HAVA customer support was extremely helpful to me. It's a complicated story but I was being a bit of a helicopter parent and sending my son a dishwasher. We realized too late that they were not permitted in my son's apartment and then various problems prevented me from discovering that there had been a problem with the shipper and the PO box. Even though I was really tardy figuring this out HAVA hung in there with me, helped me track down the dishwasher and then waved the restocking fee when I finally was able to send it back. It was a long process but the department always responded to my emails in a polite, timely and reasonable fashion. Based on the quality of their customer service, I expect their dishwasher is excellent.

January 17, 2023
Unprompted review
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