The Oaks Crematorium Reviews 

432
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Beautiful setting for my mums funeral. We loved the open plan windows looking out onto a wooded area, with birds and squirrels. Very tranquil. Great location and lots of parking. Very happy with e... See more

Company replied

Rated 5 out of 5 stars

The funeral for my daughter was held at the Oaks. She loved birds so she would have been delighted to see a woodpecker and other birds through that wonderful large winding looking out onto the grass a... See more

Company replied

Rated 5 out of 5 stars

Beautiful, peaceful, private country setting with many squirrels and birds visible through the enormous windows during the service. Excellent modern facilities plus loads of parking. Good technical su... See more

Company replied

Rated 5 out of 5 stars

The staff were so respectful and professional. They supported my family during a very difficult time and made the whole process much easier from instructions carefully on how the men carry the coffin... See more

Company replied

Company details

  1. Cremation Service
  2. Cemetery
  3. Funeral Director
  4. Funeral Home
  5. Non-Bank Financial Service

Written by the company

Set in 8.5 acres, The Oaks Crematorium is surrounded by beautiful ancient semi-natural woodland and wildflower meadow, providing a picturesque setting for the Crematorium building which has been sensitively designed. As well as creating a space that is relevant for all cultures, ages and beliefs, it provides a tranquil sanctuary for the bereaved, inspired by its natural setting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

432 reviews

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4.9

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(432)

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Rated 5 out of 5 stars

Beautiful peaceful location

The location is perfect, being quiet with a beautiful wooded backdrop to the service. The staff were professional and respectful and the facilities are simple and starightforward.
I held both my mother's funeral and then my husband's here and felt they had a good celebration ceremony.

February 22, 2024
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Reply from The Oaks Crematorium

Dear Mrs Taylor

Thank you for taking the time to leave a review and for your kind comments regarding our site and staff at The Oaks. These will be communicated out to the team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

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Rated 5 out of 5 stars

Having lost two sisters in one year has…

Having lost two sisters in one year has been to say the least difficult. However, everyone at The Oaks and Co-op Funeralcare looked after us right from the get-go. The Oaks is a lovely place and could not have wished better for my sister.

February 6, 2025
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Reply from The Oaks Crematorium

Dear Miss Karter

Thank you for taking the time to leave a review. We are pleased that our colleagues at The Oaks looked after you so well.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

pleasant surroundings and lovely…

pleasant surroundings and lovely service looking out the large window where their are squirrals etc helps alot a very surreal time so thankyou

November 6, 2024
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Reply from The Oaks Crematorium

Dear Jennifer

Thank you for taking the time to leave a review and for your kind comment regarding the site at The Oaks.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Clean

Clean, we'll maintained premises set in natural environment. Well laid out for the role it performs with all the facilities necessary to support those attending

February 3, 2025
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Reply from The Oaks Crematorium

Dear Mr Howe

Thank you for taking the time to leave a review and for your kind comments regarding our site at The Oaks.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 4 out of 5 stars

No comment

No comment, no comment

February 13, 2024
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Reply from The Oaks Crematorium

Thank you for taking the time to leave a review.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

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Rated 5 out of 5 stars

The celebration at The Oaks

The celebration at The Oaks. Was very nice as my wife would have wanted it.

December 20, 2024
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Reply from The Oaks Crematorium

Dear Mr Frost

Thank you for taking the time to leave a review. We are pleased that your service at The Oaks was as your wife would have wanted it.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 3 out of 5 stars

Badly let down by a technical fault.

Like: beautiful view out of the window. I loved seeing the bird feeders, the birds and squirrels, and the lovely, green, undulating lawns and trees. Ten out of ten in this aspect.
Dislike: I was told by the minister conducting my mother's service that the curtains had not been repaired and they had been broken for some time. Both he and I were absolutely appalled. It was dreadful at the end, walking out, just leaving the coffin in full view. The curtains are, ethically, psychologically and aesthetically VITAL. I was actually pretty disgusted by this, and other family members later agreed.

October 9, 2024
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Reply from The Oaks Crematorium

Dear Fiona

Thank you for leaving a review, I am pleased to hear the view from our service hall brought some comfort to you during the service.

We sincerely apologise your service was held during the period our curtains were faulty. Please be assured this was reported immediately and our contractor carried out the repairs as soon as possible. We fully appreciate this was not the experience you had hoped for and we are sorry for any distress this may have caused you and your family.

A member of our team will be in contact with you personally to discuss the points you have raised.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

A wonderful venue

A wonderful venue to share memories of a very special person with friends and family. Every aspect of the ceremony was enhanced by the attention to detail offered by our funeral directors and the staff of The Oaks Crematorium.

October 15, 2024
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Reply from The Oaks Crematorium

Thank you for taking the time to leave a review. and for your kind comments regarding our site and staff at The Oaks.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

It’s a lovely setting

It’s a lovely setting, it makes something hard seem better

November 26, 2024
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Reply from The Oaks Crematorium

Dear Elspeth

Thank you for taking the time to leave a review and for your kind comments regarding the setting at The Oaks.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

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Rated 5 out of 5 stars

All staff very helpful & kind at a very…

All staff very helpful & kind at a very difficult time for us
Surroundings excellent very peaceful

November 4, 2024
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Reply from The Oaks Crematorium

Thank you for taking the time to leave a review. We are pleased that our colleagues at The Oaks were so kind and helpful at this very difficult time.

We will pass on your kind words.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Third time of using The Oaks sadly

Third time of using The Oaks sadly, but they are consistently thoughtful and helpful in all they do

February 23, 2024
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Reply from The Oaks Crematorium

Dear Penny

Thank you for taking the time to leave a review. and for your kind comments regarding our staff at The Oaks. These will be communicated out to the team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Incredible team of impressive professionals

The staff were so respectful and professional. They supported my family during a very difficult time and made the whole process much easier from instructions carefully on how the men carry the coffin through to speaking to me on a regular basis to ask me questions. Also the respect show to our deceased relative was really really nice. The guys and the lady done an amazing job. Thank you

February 5, 2025
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Reply from The Oaks Crematorium

Dear Mandy

Thank you for taking the time to leave a review. We are pleased that our colleagues at The Oaks were so supportive and respectful during this difficult time.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

A Beautiful setting and outlook from…

A Beautiful setting and outlook from inside the building. Clean modern facilities. Plenty of parking including EV charging,which we were able to use after a long journey from Hertfordshire.
We were blessed with a lovely Sunny day.
The service went smoothly. Thank you

January 30, 2025
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Reply from The Oaks Crematorium

Dear Mary

Thank you for taking the time to leave a review and for your kind comments regarding our site at The Oaks.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

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Rated 5 out of 5 stars

Totally professional

February 5, 2025
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Reply from The Oaks Crematorium

Dear John

Thank you for taking the time to leave a review. We are pleased your found the service at The Oaks to be professional.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Mr Gilby

Thank you for taking the time to leave a review and for your kind comments regarding our site at The Oaks.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Beautiful location for a funeral

Beautiful, peaceful, private country setting with many squirrels and birds visible through the enormous windows during the service. Excellent modern facilities plus loads of parking. Good technical support such as music, rolling photo display of our loved one on the wall and a shareable computer link of the funeral service for those unable to attend and to watch again later. Cannot fault. Even provided boxes of tissues.

January 15, 2025
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Reply from The Oaks Crematorium

Dear Sarah

Thank you for taking the time to leave a review and for your very kind comments regarding the site at The Oaks. We are pleased that you enjoyed the view from the windows during the service.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Everything went smoothly and I was kept…

Everything went smoothly and I was kept in touch with everything
Customer service incredible everyone always polite

May 23, 2024
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Reply from The Oaks Crematorium

Dear Ms Stuart

Thank you for taking the time to leave a review. We are pleased that your service at The Oaks went smoothly and that you found our customer service to be incredible.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

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Rated 5 out of 5 stars

Kind and sympathetic service

Kind and sympathetic service, set in beautiful grounds.

January 20, 2025
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Reply from The Oaks Crematorium

Dear Julie

Thank you for taking the time to leave a review and for your kind comments regarding our site and the service that you received.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

The Oaks is a beautiful place.

The Oaks is a beautiful and calming place to have a funeral. Everything ran smoothly and exactly how we wanted it to go. I’m glad that we chose the Oaks crematorium.

January 27, 2025
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Maria

Thank you for taking the time to leave a review. We are pleased that you found The Oaks to be such a calming place and that everything ran so smoothly.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Beautiful setting

Beautiful setting. Plenty of room. Light and bright. Everything was done and worked as it should. Loss is painful enough. The Oaks at least added kindness and dignity.

November 7, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Peter

Thank you for taking the time to leave a review and for your kind comments about the service at The Oaks.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

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