wanted to get a laptop upgrade for my birthday, not only was this much cheaper than other websites, but i saved an extra 100 bucks for a sale i didn't know was happening. overall, very good experience... See more
HD Vision Works
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See what reviewers are saying
The item I purchased was a Definitive Technology SuperCube 4000 and this was definitely the best price on the web. I had been looking for about three weeks and Best Buy had an Open Box with flaws for... See more
I ordered a Lenovo laptop 9 days ago. I received a receipt right away, saying I had 7 days delivery. There was never any shipping receipt or tracking. They don't answer their emails and if you call, y... See more
Company replied
This is so funny I tried to purchase a projector from this company as their prices were good. They took my order but then immediately advised that they were out of stock. I canceled t... See more
Company details
Written by the company
"Welcome to our wholesale company! For over 20 years, we've been providing exceptional service and expertise in the AV and computer industry. At our company, customer service is our top priority. We offer competitive prices on all the major brands we carry and we're proud to offer free and fast shipping on most of our products. We make ordering easy - you can call us at 240-343-7838 to speak with a knowledgeable representative, or place your order online. We stand behind our products and offer a satisfaction guarantee, so you can feel confident in your purchase. Thank you for considering us for your AV and computer needs. Stay safe and please don't hesitate to contact us with any questions or concerns."
Contact info
07753, Oakhurst, N.J. , United States
- 240-343-7838
- SUPPORT@HDVISIONWORKS.COM
- hdvisionworks.com
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Awesome Computer, Perfect Service!
HDvisionworks was so helpful we got exactly what we needed at an amazing price,
the sales rep was so helpful.
April 4, 2023
Unprompted review
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Scam
Placed an order on 03/16/2023 for the laptop. On 03/19/2023 the order is still being processed. Called up to find out what is going on, the guy just said he will call me right back and hanged up. Sounds like a scam to me.
March 19, 2023
Unprompted review
Reply from HD Vision Works
We apologize for any inconvenience you may have experienced with your recent order. We take all customer feedback seriously and would like to address your concerns.
We understand that you placed an order for a laptop on March 16, 2023 and that it was still being processed on March 19, 2023. We apologize for any delay or confusion that may have occurred during the processing of your order.
We also understand that you attempted to contact us by phone and that the representative you spoke with was unhelpful and hung up without addressing your concerns. We apologize for any unprofessional behavior on the part of our representative and assure you that we will take the necessary steps to ensure that this does not happen again.
We assure you that we are a legitimate company and take pride in our commitment to customer satisfaction. We will investigate this matter further to ensure that we improve our processes and provide better service to our customers.
Thank you for bringing this to our attention. If there is anything else we can do to address your concerns, please do not hesitate to contact us.
I ordered a projector
I ordered a projector, it said shipping 7 days, it's been a week and a half, called the number, asked about my order, he said I'll call back. Received a text from (908) 422-0419 asking about my order number, sent my order number and no response. Now Everytime I call I get voicemail.
This website is a scam
March 5, 2023
Unprompted review
Reply from HD Vision Works
We apologize for the delay and confusion surrounding your recent order. We take your concerns seriously and want to ensure that we address them promptly.
We understand that you were expecting your projector to be shipped within 7 days of your order, and that you have been unable to reach us for an update on your order status. We apologize for any inconvenience this has caused you.
We have looked into your order and have attempted to contact you via text message to obtain your order number in order to provide an update. We apologize if there was a delay in our response and we will ensure that we respond to any further messages promptly.
We appreciate your business and are committed to providing the highest level of service to our customers. Please do not hesitate to contact us with any further questions or concerns.
Thank you for bringing this to our attention.
He cursed me out because I made fun of him for not knowing what a GPU is LOLOLOL
I called because I was curious about a Lenovo. The guy didnt even know what a GPU is lol. Then he began to curse at me because I called him on his bullsh!t. Apparently, they have every laptop in stock If you guys want to give him a call, his phone number is 908-422-0419. Ask him what a 3080ti is and he turns into a bumbling idiot. Pretty funny actually. Ill enjoy pranking him for next few months.
February 21, 2023
Unprompted review
Reply from HD Vision Works
We take your allegations very seriously and do not condone any unprofessional or abusive behavior from our staff towards our customers. We apologize for any unpleasant interactions you may have had with our representative.
We are committed to providing exceptional customer service and knowledgeable support to our customers. We do not tolerate any disrespectful behavior towards our customers, and we will be taking the necessary steps to ensure that this situation is addressed and resolved.
We would like to further investigate this incident and address any concerns or questions you may have. If you could provide us with more details about the time and date of your call, as well as any additional information you may have, we would be grateful.
Thank you for bringing this to our attention. We hope to have the opportunity to regain your trust and serve you better in the future.
HDvisionworks is a scam
every review about this website is 100% true I placed an order yesterday for a Lenovo laptop and today I received an email saying I “congratulations on your purchase due to high price of this item we need to you call this number to verify your order”. So once I received that email I immediately contacted that number they provide and some sketchy dude answers instantly like it’s a normal phone call with a friend or something there wasn’t even no main menu option or talk to support option on phone just simply a random guy answers and says “wassup how can I help you” and the weirder thing is when I asked the status of my order he asked for the last name of the order and all I said was my last name and he said back my full name out to me! Like if he knew I was gonna have to call that number. Anyways he went on about telling me that the item is in back order and that I would have to wait 4/6 weeks to receive and not only that he suggested I purchased another laptop saying “it’s only 899.99 😂 like I was about to spend another 1k on a laptop. And then he also tells me that my card was never charged for the first order. But my bank shows a authorized charge pending from my account. Avoid these scammers! They will not send you your product!
February 16, 2023
Unprompted review
Reply from HD Vision Works
We apologize for any inconvenience you may have experienced with your recent order. We take all customer feedback seriously and would like to address your concerns.
We understand that you received an email asking you to verify your order and that you were unable to reach us via phone to check the status of your order. We apologize for any delay or confusion that may have occurred during the ordering process. We are committed to providing accurate and up-to-date information to our customers regarding product availability.
We assure you that we are a legitimate company and take pride in our commitment to customer satisfaction. Our team is available to assist you with any questions or concerns you may have regarding your order.
Regarding the charge on your card, it is not uncommon for an authorization to show as pending on your account. This is a temporary hold and will be released by your bank within a few days.
We take all customer feedback seriously and will be investigating this matter further to ensure that we improve our processes and provide better service to our customers.
Thank you for bringing this to our attention. If there is anything else we can do to address your concerns, please do not hesitate to contact us.
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always great service and support
always great service and support. unbeatable prices
February 1, 2023
Unprompted review
The service was utterly amazing
The service was utterly amazing, of all the vendors that our school has dealt with this year, HD Vision Works are one of the few that had zero hassle. It was easy to order, it quickly and securely arrived, absolutely the best from start to finish. I have to commend George, who took my order, and was so kind to upgrade the order with a product that was currently in stock, so we would not have to wait for a backorder. We are a newly formed organization, run entirely by volunteers, so this professionalism and courtesy with this large purchase was greatly appreciated.
Now, we cannot yet comment on the product itself yet, because in a lovely comedy of errors intrinsic to public schools, we have yet to get a district approved vendor to INSTALL IT for less than a kabillion dollars ($4000 to be exact, cry/laugh), but I think that may be in the process of being resolved. I am still very appreciative of George for getting this to us so quickly despite the failure to launch on our end. Our PTO has placed HD Vision Works on our list of preferred vendors and will continue to recommend to other PTOs.
October 26, 2022
Unprompted review
Terrible Company if Not a SCAM
I believe they are a SCAM site - Says items are in stock, placed an order and immediately get the "Congratulations on your most recent order. Due to the high dollar amount we need you to call 240-343-7838 ASAP to confirm your order."
Call the number and I'm told item is on backorder, will call the supplier and get back to you with status. After 3 days of NO Contact (to the email reply or my phone calls) call back again and get the same run around even though their website shows "In Stock"
They are either a SCAM site or just a very poorly run company. Anyway, take your business elsewhere if you actually want to purchase something.
December 2, 2022
Unprompted review
Reply from HD Vision Works
We apologize for any frustration or inconvenience you may have experienced with your recent order. We take all customer feedback seriously and would like to address your concerns.
We understand that you were told your item was in stock when you placed your order, and that you were later informed that it was on backorder. We apologize for any confusion or miscommunication that may have occurred during the ordering process. We are committed to providing accurate and up-to-date information to our customers regarding product availability.
We also understand that you were unable to reach us via email or phone regarding your order status. We apologize for any delay in our response and will take steps to improve our communication channels with our customers.
We assure you that we are a legitimate company and we take pride in our commitment to customer satisfaction. We will be investigating this matter further to ensure that we improve our processes and provide better service to our customers.
Thank you for bringing this to our attention. If there is anything else we can do to address your concerns, please do not hesitate to contact us.
Best regards,
Scam Website
Ordered a laptop for my small business from HDVisionWorks, who was advertising the item as in stock and at a good price. Similar to other reports, I received an email from them two days later asking me to call and confirm my information "due to the size of the transaction". I call, get someone answering the phone with "can I help you?", and am informed that the laptop is on backorder for 4-6 weeks. (It was an EOL unit from Lenovo, so there was no chance that this was true.) I asked him to cancel and hung up before he could finish the bait-and-switch. Avoid this site.
October 6, 2022
Unprompted review
Reply from HD Vision Works
We apologize for any inconvenience you may have experienced with your recent order. We take all customer feedback seriously and would like to address your concerns.
We understand that you received an email asking you to call to confirm your order and were later informed that the laptop you ordered was on backorder. We apologize for any confusion or miscommunication that may have occurred during the ordering process. We are committed to providing accurate and up-to-date information to our customers regarding product availability.
Regarding the cancellation of your order, we assure you that we will process your request as soon as possible. We take pride in our commitment to customer satisfaction and apologize for any frustration or disappointment this may have caused.
We take all customer feedback seriously and will be investigating this matter further to ensure that we improve our processes and provide better service to our customers.
Thank you for bringing this to our attention. If there is anything else we can do to address your concerns, please do not hesitate to contact us.
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No communication from the time I was…
No communication from the time I was told my order shipped until I had to call and email over and over to get a tracking number. A tad rude, but I took into consideration that we are from different parts of the country and ignore the condescending tone.
In less than a year, my screen no longer works. After several messages left, I took my laptop to a local shop who has let me know it’s a refurbished machine with a hairline fracture in the motherboard.
I’ve retained an attorney to handle this and was instructed to post this review and screenshot it for future reference since it may not get posted.
I should have read the reviews so now it’s my mission to make sure others do.
edited on 6/7/22 to add: Never was I told the machine was refurbished. No way. No how. I paid NEW machine price! My receipt does not have that on it.
On 6/6/22, I received 6 calls from 240-343-7838 and I was unable to talk so I did not answer. No messages were left so I did not bother to call back based on all the telemarketers and scam calls out there.
When the call from that number came back in, I answered and a man loudly asked "What the hell is wrong with your computer?" I asked who it was--very puzzled. He said GEORGE even louder than his question. I said "George?" as I was not familiar with the rude voice. He yelled "H D Visionworks" I did ask him to not call me and hung up. I also declined the following 4 calls, per my counsel.
JUST LOOK AT ALL THE REVIEWS.
June 4, 2022
Unprompted review
Reply from HD Vision Works
We apologize for the inconvenience and frustration you experienced with your order and subsequent communication. We take customer satisfaction very seriously and we regret that we fell short of your expectations.
Regarding the delay in communication, we are sorry that we did not provide you with a tracking number in a timely manner. We understand that this was an inconvenience and we take full responsibility for the lack of communication.
Regarding the issue with your laptop, we are sorry to hear that you have experienced problems. We assure you that all of our products are thoroughly inspected and tested prior to shipping. We would like to investigate this matter further and would appreciate the opportunity to discuss this with you in more detail.
Regarding the phone call you received, we are sorry if our representative came across as rude or unprofessional. We would like to assure you that this is not typical of our company's customer service standards. We will be addressing this matter internally to ensure that it does not happen again.
We understand your frustration and would like to resolve this matter to your satisfaction. We would appreciate the opportunity to speak with you directly to address your concerns. Please do not hesitate to contact us if you would like to discuss this matter further.
Ordered a receiver they claimed “was in…
Ordered a receiver they claimed “was in stock” and never heard a word, emailed and called and nothing over a month later. If the site is actually real it’s terribly run or they just don’t care.
January 15, 2022
Unprompted review
Reply from HD Vision Works
We apologize for any inconvenience you may have experienced with your recent attempt to purchase a receiver from our company. We take all customer feedback seriously and would like to address your concerns.
We understand that there were issues with the processing of your order, including a delay in shipping and a lack of communication regarding the status of your order. We apologize for any confusion or miscommunication that may have occurred during the ordering process. We are committed to providing accurate and up-to-date information to our customers regarding product availability and shipping.
Regarding your concerns with our customer service, we apologize for any delay in our response to your inquiries. We assure you that we will take the necessary steps to ensure that we improve our response times and provide better support to our customers.
We understand that you have not received your order and we apologize for any frustration or disappointment this may have caused. We will investigate this matter further to ensure that we improve our processes and provide better service to our customers.
Thank you for bringing this to our attention. If there is anything else we can do to address your concerns, please do not hesitate to contact us.
Quick and quality service
Ordered a Lenovo Legion T7 desktop from them and they were quick to respond to questions I had. Once I got the info I needed, they were able to ship it quite fast and it came nicely packed. Would order from again them for sure.
September 13, 2021
Unprompted review
Do not do business with these guys
Do not do business with these guys. I ordered a laptop. Got a call that the laptop I ordered wasn't in stock, but they could send a "better" model. They then charged my card more than I'd authorized. I never got a computer. After numerous attempts to reach them to find out the status of the order with no response, I finally had my credit card do a chargeback. Once they saw the chargeback, they sent something--an empty box for all I know because I never received it. They then called me wanting me to authorize them to charge my card again! When I refused, he got rude. I finally hung up. They then contacted the shipping company and had the order returned to them, so I never received anything. Rude. Dishonest. A horrible experience overall.
The vendor's reply is not what happened. I waited two weeks after placing my order. No shipment. No updates. No reply to my inquiries. When I could get nothing from these guys, I called my credit card company. They shipped something AFTER I did the chargeback, wanted me to authorize a new charge to my card, and became aggressive and rude when I wouldn't. They didn't know it, of course, but I had to deal with this BS while attending to my Dad at the end of his life. I see from other reviews that my experience was not unusual. The defensive reply below, blaming the customer, is a pretty good indicator of their attitude.
September 4, 2021
Unprompted review
Reply from HD Vision Works
We apologize for any inconvenience you may have experienced with your recent attempt to purchase a laptop from our company. We take all customer feedback seriously and would like to address your concerns.
We understand that there were issues with the processing of your order, including a delay in shipping and an unauthorized charge on your credit card. We apologize for any confusion or miscommunication that may have occurred during the ordering process. We are committed to providing accurate and up-to-date information to our customers regarding product availability and pricing.
Regarding your concerns with our customer service, we apologize for any rudeness or aggression that you may have experienced. We assure you that we will take the necessary steps to ensure that we improve our customer service and provide better support to our customers.
We understand that you have had a negative experience with our company and we apologize for any frustration or disappointment this may have caused. We will investigate this matter further to ensure that we improve our processes and provide better service to our customers.
Thank you for bringing this to our attention. If there is anything else we can do to address your concerns, please do not hesitate to contact us.
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DISGUSTING COMPANY
Please do not order with them. They are scammers and very unprofessional. They lied to me and said my order had been shipped after two weeks of placing the order. I called the following week after the delivery day they stated and all of a sudden they are telling me my credit card declined and he never told me it shipped. He began to be extremely rude and told me I need to relax and he doesn’t care who I am. I couldn’t believe a company can be so unorganized and rude. His representatives name is TOMMY and they whole company is a fraud.
August 11, 2021
Unprompted review
Reply from HD Vision Works
We apologize for any inconvenience you may have experienced with your recent order. We take all customer feedback seriously and would like to address your concerns.
We understand that you were informed that your order had been shipped after two weeks of placing the order, and that you were later informed that your credit card had been declined and that your order had not yet been shipped. We apologize for any confusion or miscommunication that may have occurred during the ordering process. We are committed to providing accurate and up-to-date information to our customers regarding product availability and payment processing.
We also understand that you were unhappy with the behavior of our representative and that you found him to be rude. We apologize for any unprofessional behavior on the part of our representative and assure you that we will take the necessary steps to ensure that this does not happen again.
We assure you that we are a legitimate company and take pride in our commitment to customer satisfaction. We will investigate this matter further to ensure that we improve our processes and provide better service to our customers.
Thank you for bringing this to our attention. If there is anything else we can do to address your concerns, please do not hesitate to contact us.
Best regards,
Still not get my laptop
ordered laptop, payed 2 month ago.
When i was paying for laptop was in status : "in stock".
Said to wait another 4-6 weeks. Link to the laptop is here.
82JU006DUS - model of laptop
May 26, 2021
Unprompted review
Thanks again Tony!
I tried to update my previous Four Star Review to Five Stars, but was no longer able to edit my previous review. Tony followed through, our order of an Upgraded Computer Tower was fulfilled, the one originally ordered was damaged and was no longer available, so Tony Upgraded us to a Better PC Tower at No Additional Charge. Thank you Tony for following through with your promise, my son couldn't be more happy with his New Lenovo Desktop Tower.
April 30, 2021
Unprompted review
I would like to thank Tony
I would like to thank Tony, a Manager with HD Vision Works for getting back to me on a Sunday and explaining that their company was shut down for two weeks due to COVID-19, I had previously given the company a bad review due to the fact that I had tried calling during their posted office hours only to not have my call answered, Tony had his inventory checked ON A SUNDAY and has said he will ship my order via Express Shipping, if he lives up to his word I will be editing my review once more to a FIVE STAR RATING, I suggested that the miscommunication could have been avoided had their outgoing message on there answering machine explained that they were forced to close for two weeks due to COVID-19, I think most people would be understanding of this type of situation, my one son and brother have both survived having COVID-19. Again, if Tony lives up to his word of sending out my shipment tomorrow (Monday) I will be editing this review to FIVE STARS.
April 11, 2021
Unprompted review
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Great customer service!
The site may be a bit old looking but they have amazing customer service. I hope one day they ship to Alaska but I understand the complications with that.
March 30, 2021
Unprompted review
Great price, Easy purchase process.
Great price and quick, easy purchase process. Will now await delivery as indicated by HD Vision Works.
November 29, 2020
Worked well.
November 26, 2020
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