wanted to get a laptop upgrade for my birthday, not only was this much cheaper than other websites, but i saved an extra 100 bucks for a sale i didn't know was happening. overall, very good experience... See more
HD Vision Works
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See what reviewers are saying
The item I purchased was a Definitive Technology SuperCube 4000 and this was definitely the best price on the web. I had been looking for about three weeks and Best Buy had an Open Box with flaws for... See more
I ordered a Lenovo laptop 9 days ago. I received a receipt right away, saying I had 7 days delivery. There was never any shipping receipt or tracking. They don't answer their emails and if you call, y... See more
Company replied
This is so funny I tried to purchase a projector from this company as their prices were good. They took my order but then immediately advised that they were out of stock. I canceled t... See more
Company details
Written by the company
"Welcome to our wholesale company! For over 20 years, we've been providing exceptional service and expertise in the AV and computer industry. At our company, customer service is our top priority. We offer competitive prices on all the major brands we carry and we're proud to offer free and fast shipping on most of our products. We make ordering easy - you can call us at 240-343-7838 to speak with a knowledgeable representative, or place your order online. We stand behind our products and offer a satisfaction guarantee, so you can feel confident in your purchase. Thank you for considering us for your AV and computer needs. Stay safe and please don't hesitate to contact us with any questions or concerns."
Contact info
07753, Oakhurst, N.J. , United States
- 240-343-7838
- SUPPORT@HDVISIONWORKS.COM
- hdvisionworks.com
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Easy purchase process and great price.
November 18, 2020
thinkpad extreme review
Just ordered the laptop, cannot review the item until it arrives
November 17, 2020
This is a review on pricing and ease…
This is a review on pricing and ease very good experience.
Good Experience
November 8, 2020
I purchased a BenQ HT5550 from HD…
I purchased a BenQ HT5550 from HD vision works. 2 days after I ordered it I got a call saying I was being billed an extra $21 dollars and change for insurance. I was working on my boat when I got the call so I was kind of caught unaware I said OK but as I thought about it, I thought it was rather odd. In all the things I've ordered I've never had to pay for insurance to have it delivered. This is 3 days later so I don't have my projector yet but I assume it is on the way. I just found it rather odd. So if you buy a projector at HD be aware.
November 8, 2020
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Purchased an AVR (Marantz SR8015)
Purchased an AVR (Marantz). I wrote asking the final cost and if the item was in stock. The price was as publicized and the SR8015 was in stock. I was told a 7 day shipment and that it would be insured.
I had not done business with HDVW before and some reviews were not the best. My experience was very positive and I plan to return for a projector when mine dies.
Their's was the best price and the item was perfect.
October 30, 2020
Unprompted review
George call back..and hook me up with…
George call back..and hook me up with great deal..and i appreciate it... will buy again...=)
October 23, 2020
Unprompted review
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Best Prices!
October 22, 2020
Amazing deals and the best customer service
Your user interface sucks. Your box entry is coded poorly. Also the item I ordered was out of stock BUT they called me and the customer service rep called me and he was wonderful. He helped me pick out a new laptop and was extremely helpful. I am giving 5 stars just for the customer service and of course the amazing deals.
October 13, 2020
Misleading website
Misleading website. The only reason I used them is because their website said “in stock” for a receiver I wanted that others did not have in stock. 2 weeks after the order there had been no update so I called. The guy on the phone, who sounded like he was working out of his mom’s basement, said “oh yeah that’s out of stock”. Great. So I cancelled the order and asked for a cancellation email / confirmation. “Oh we don’t do that”.
There’s a reason why you should not shop with a small no named company. This company is the reason why.
October 7, 2020
Unprompted review
Reply from HD Vision Works
We apologize for any inconvenience you may have experienced with your recent attempt to purchase a receiver from our company. We take all customer feedback seriously and would like to address your concerns.
We understand that there were issues with the processing of your order, including a delay in updating our website regarding product availability and a lack of communication regarding the status of your order. We apologize for any confusion or miscommunication that may have occurred during the ordering process. We are committed to providing accurate and up-to-date information to our customers regarding product availability and shipping.
Regarding your concerns with our customer service, we apologize for any confusion or inconvenience we may have caused by not sending you a cancellation email. We strive to provide excellent customer service and we regret that we failed to meet your expectations in this instance. We assure you that we will take the necessary steps to ensure that we improve our communication and provide better support to our customers.
We understand that you have chosen to cancel your order and we apologize for any frustration or disappointment this may have caused. We will investigate this matter further to ensure that we improve our processes and provide better service to our customers.
Thank you for bringing this to our attention. If there is anything else we can do to address your concerns, please do not hesitate to contact us.
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Had what I wanted at a good price.
October 5, 2020
Unprompted review
Misrepresentation and Zero Customer Service
My rating is based on the following experience: I ordered a Marantz receiver from HDVW on September 18 due to its availability and the fact that the website indicated that it would ship immediately and via "7 Day Ground". The shipping window came and went. When I called and indicated that I was checking on the status of my order, the rep. immediately got off the phone and said that he would call me back. He sounded panicked. He has never called back. I then attempted to contact the company via email through their website. I did that four times. Again, they have never responded. Their website says that items are shipped "...the same or next business day, always". Their website also guarantees "...excellent customer support and product support from trained, knowledgeable professionals". I don't think either one of those things is true.
October 5, 2020
Unprompted review
Reply from HD Vision Works
We apologize for any inconvenience you may have experienced with your recent order. We take all customer feedback seriously and would like to address your concerns.
We understand that you ordered a Marantz receiver from our company and were told that it would ship immediately via "7 Day Ground", but that the shipping window came and went without any update on your order status. We apologize for any delay or confusion that may have occurred during the processing of your order. We are committed to providing accurate and up-to-date information to our customers regarding product availability and shipping.
Regarding your attempts to contact us via phone and email, we apologize for any delay in our response. We assure you that we will investigate this matter further to ensure that we improve our processes and provide better service to our customers.
We assure you that we are a legitimate company and take pride in our commitment to customer satisfaction. We will be investigating this matter further to ensure that we improve our processes and provide better service to our customers.
Thank you for bringing this to our attention. If there is anything else we can do to address your concerns, please do not hesitate to contact us.
When they say “In stock” it’s a lie.
It’s been over 2 and half months since I ordered a Yamaha receiver. It says in stock on their website. After a month, I called and the guy was short with me on the phone. Told me it was back ordered. Their website still says “in stock”. I tried to call again today with no answer. The website still says in stock but I have yet to see my product.
September 21, 2020
Unprompted review
GOOD PRICE-EASY ORDERING
August 30, 2020
Unprompted review
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So far nothing
So far nothing. Ordered a Lenovo laptop for my son in July 29th. I was sent a receipt, then nothing. The company doesn't have the order in my history. Very upsetting is the fact that they do not respond to my emails or calls. Seems like a big mistake. Will update if this gets resolved. Praying.
August 26, 2020
Unprompted review
Reply from HD Vision Works
We are sorry to hear about the experience you had with our company. We take all feedback seriously and appreciate the opportunity to address your concerns.
We apologize for any inconvenience you may have experienced with your order. We understand how frustrating it can be to not receive any updates on the status of your order or to not receive any responses to your emails or calls.
Please know that we value our customers and their satisfaction is our top priority. We would like to investigate this matter further and find a solution that meets your needs.
Please reach out to us with your order number and any additional information you have, so we can locate your order and provide you with an update. We are committed to resolving any issues and ensuring that our customers have a positive experience with our company.
Thank you for bringing this to our attention and for giving us the opportunity to address your concerns.
They had what we needed in stock and…
They had what we needed in stock and ready to ship. Love this company and this not our first nor last purchase from them.
Marie Tompkins
Longview, Texas
New Covenant Church
August 19, 2020
Unprompted review
Guy working out of his house in Jersey
Pretty sure this "company" is just a guy working out of his house in Jersey. Website stated Yamaha receiver was in stock, after two weeks, order just stayed at "being reviewed". Called and was told there were backorder issues and to expect it shipping in a week or so . After another week I called back and was told 1-2 weeks, and then hung up on. I understand there's a pandemic going on, but have called and emailed to cancel my order and get confirmation, and have not heard back. Would not trust this company.
August 18, 2020
Unprompted review
Reply from HD Vision Works
We apologize for any inconvenience you may have experienced with your recent order. We take all customer feedback seriously and would like to address your concerns.
We understand that you placed an order for a Yamaha receiver that was advertised as in stock on our website, and that there have been delays in processing your order. We apologize for any miscommunication or confusion that may have occurred during the ordering process. We are committed to providing accurate and up-to-date information to our customers regarding product availability.
Regarding the cancellation of your order, we apologize for any delay in our response. We assure you that we will process your request as soon as possible. We take pride in our commitment to customer satisfaction and apologize for any frustration or disappointment this may have caused.
We assure you that we are a legitimate company and take pride in our commitment to customer satisfaction. We will investigate this matter further to ensure that we improve our processes and provide better service to our customers.
Thank you for bringing this to our attention. If there is anything else we can do to address your concerns, please do not hesitate to contact us.
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