HealthNet Reviews 

On time. Very nice delivery man

Given pm delivery and confirmed same day before, got am delivery !!!

The delivery was on time.
They included a new sharps bin, even though the other one was only half full.

Fantastic, helpful company, nothing is any trouble and staff are lovely
Much appreciated

Always easy to order fantastic communication on delivery and always on time

Listen to you very helpful delivery drivers are excellent.thanks

The nurse was amazing whilst we spoke over the call and understood every question I asked.

The delivery its self was ok. However for the 2nd time in a row we have asked for a PM slot and the delivery slot we get is a late morning delivery. This time it was 11.30 ish. Wife had only just got back in time.

My delivery was delivered as per the schedule.

The delivery of my medication was within the two hour window and the delivery driver was very efficient plus polite and helpful. So I’m very satisfied with the service provided.

Very poor. I wasnt sent the link to arrange my delivery and had to chase it up. I spoke to someone on the phone and agreed a delivery on the 28th August but it did not arrive. As a result I had to arrange for the delivery to ome on the 4th September. It did arrive on that day but as a result of this mess I was not able to take my medication on the correct day and in fact it was 5 days late. With my condition, this meant unnecessary stress and discomfort. Very, very poor!!!!!

Excellent and simple communication from the nurse.

Great communication and friendly delivery man

They are helpful, ploite and suppoftive

I'm writing this review not to cause trouble or moan for the sake of moaning, but for the fact the service i encountered left me disappointed, confused and anxious. I had battled a severe case of Ulcerative colitis, which went on for a whole year and a half of non-stop suffering, pain & torment and after a long & painful battle of finally finding a suitable medication that actually worked & got me into remission (Rinvoq), I am now faced with the sobering reality that I will not have access to this medication over the weekend. Through no fault of my own, there were mistakes made after I had my blood test, where my results weren't forwarded to Healthnet Homecare (not their fault) and so I had to make many phone calls chasing this up, often being on hold for a minimum of 30 minutes+ each time. Finally, thanks to a combination of Dr. Mazhar at Basildon hospital pushing it through as urgent, and the very nice woman on the phone at Healthnet Homecare (didn't catch her name but she sounded of Indian heritage) who managed to arrange delivery for me for Friday 4th September, just as my last tablet had ran out. Fast forward to Friday, awaiting my delivery, and it never turned up. Confused, I phoned Healthnet again, being on hold for another 30 mins and a different lady on the phone simply told me that the delivery driver called in sick and they dont deliver to my area on the weekend and that there's nothing she can do other than arrange delivery for Monday. This really concerned me because we're not talking about Amazon deliveries or materialistic items, we're talking life-changing medication. I'm not here to direct my frustration at the lady because its probably out of her hands but how, on this earth, can there possibly be no 2nd or backup delivery driver for something so important? I will probably be ok perhaps, going 2 days without my Rinvoq medication, but I shouldn't have to rely on fate that I may or may not be able to get through the weekend without all my torturous symptoms flooding back and sending me into another year long + flare. Even still, never mind me, what if someone who was on that delivery schedule had a life or death condition where they cant skip a single dose? What would happen to them? Nothing they can do? I hate writing bad reviews but when something as serious as health is involved, I find it to be completely unacceptable that there are no backup drivers or weekend drivers to my area. The main reason of writing this review is for that perhaps someone higher up in the company will see this and maybe think with their heart, instead of thinking about costs and please just give us an extra driver or 2 so that this situation never happens again. Maybe next time, someone may lose their life when their medication doesn't turn up & I don't want this to become a reality.

Thank you, Sean

I get my delivery in the time slot I ask for, and have no problems with the driver and hand over of my meds.

Reliable and friendly

Delivery driver was excellent even informing he could take my sharp boxes away which I was not aware off brilliant!

Delivered on time.

Having my injection delivered the driver is always polite and parcel is on time with the time slot that has been sent through text.