Given a time slot for the visit and the nurse arrived within the slot. Very pleasant and friendly young lady,who put one at ease.Very knowledgeable and took the time to explain everything in detail ma... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
HealthNet home care deliver a first class service. The delivery driver was professional & was pleasant & courteous. The app for HealthNet is user friendly & nothing is too much trouble for any of the... See more
The driver arrived in the two hour slot, he was very friendly and reminded me to put medication in fridge. So good we are kept informed with emails and text messages, and we can also track our deliv... See more
Being explained things very easily and thoroughly.Being able to ask questions when ever I felt the need to, and understanding everything i was told and never feeling there was any rush. I felt very co... See more
Company details
About HealthNet
Written by the company
Established in 2015, we are a clinical homecare company, specialising in delivering homecare services to patients.
We work closely with the NHS and pharmaceutical companies to dispense and deliver prescription medicine whilst providing nurse support to those patients that need it.
There are currently over 260,000 patients using our services, and our dedicated team offer support to them across a number of different therapy areas – Gastroenterology, Respiratory, Rheumatology, Dermatology, Oncology, Rare Diseases and many more.
Our aim is to make our patient’s lives easier, by taking the stress out of managing their medication.
We recognise that each one of our patients is unique, and our services are tailored specifically to their requirements.
For some patients we will simply dispense and deliver their medicine, for some we may provide training on how to administer their medicine, whereas others may require ongoing nurse support to have their medicine administered for them.
We will work closely with our patient’s hospital team to ensure their medicine and/or care is provided to them safely and according to their prescription.
An overview of the services we offer for our patients is available here. If you have any questions about HealthNet, and how our services work, please click here.
We work closely with the NHS and pharmaceutical companies to dispense and deliver prescription medicine whilst providing nurse support to those patients that need it.
There are currently over 260,000 patients using our services, and our dedicated team offer support to them across a number of different therapy areas – Gastroenterology, Respiratory, Rheumatology, Dermatology, Oncology, Rare Diseases and many more.
Our aim is to make our patient’s lives easier, by taking the stress out of managing their medication.
We recognise that each one of our patients is unique, and our services are tailored specifically to their requirements.
For some patients we will simply dispense and deliver their medicine, for some we may provide training on how to administer their medicine, whereas others may require ongoing nurse support to have their medicine administered for them.
We will work closely with our patient’s hospital team to ensure their medicine and/or care is provided to them safely and according to their prescription.
An overview of the services we offer for our patients is available here. If you have any questions about HealthNet, and how our services work, please click here.
Patient Portal
Written by the company
- Manage your order online!
- Our Patient Portal is a safe and secure platform for managing your deliveries and non-medicine items such as sharps bins and dressings. All you need is your unique HealthNet Homecare CT Number which will have been emailed to you by HealthNet. Visit https://my.healthnethomecare.co.uk/ to log in.
Frequently Asked Questions
Answer your query in minutes.
We know your time is precious, so to avoid having to take time out of your day to call us, we have a dedicated page on our website answering frequently asked questions and could potentially answer your query in minutes.
Click here.
Click here.
Contact info
Units 1&2 Orbit Business Park, Alfred Eley Close, DE11 0WU, Swadlincote, United Kingdom
- 08000 833 060
- enquiries@healthnethomecare.co.uk
- healthnethomecare.co.uk
HealthNet's Digital Tool Guides
4.8
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very kind, patient and sympathetic nurse
The lady was very kind and sympathetic and listened to my concerns. She also didn’t rush me.
September 2, 2026
Very simple process
Very simple process, prompting texts when next delivery is due to be arranged. The only time I needed assistance was a very positive experience ✨️
September 3, 2026
The lady that answered was so kind and…
The lady that answered was so kind and caring and I thank her for her care and promptness
September 2, 2026
Immunological Instructions
Excellent and clear delivery of instructions. Very informative
September 2, 2026
They were punctual as per their text…
They were punctual as per their text message.
September 2, 2026
Patient and helpful
Great communication. Arrived on time. Talked me through all the relevant information and was patient and helpful. Thank you
September 2, 2026
Kept informed of delivery progress
Kept informed of delivery progress, very efficient service.
September 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good only in theory
Ineffective, unnecessarily complicated admin. Every time it takes over half an hour to get the phone answered, only to hear that I have to wait for them to call me, regardless the reason of my call. Helpline staff is useless. I have been waiting for 9 days to have an urgent prescription processed, and its status is still pending. The advisor keeps saying that someone will call me back, and they never do. In the first place, why to waste time for phone calls if everything should be arranged online? I am really disappointed. They are wasting my time and stressing me out.
September 3, 2026
Unprompted review
Reply from HealthNet
Hi,
Please accept our sincere apologies for the experience you have had.
We have requested further information from you via the Trustpilot platform in order to investigate the issues raised.
If you can please reply with your details, we will look into this further.
Kind Regards,
The HealthNet Team
Delivered my delivery on time
Delivered my delivery on time which a lot of people usually struggle to find the house
September 1, 2026
Delivery was in time slot
Delivery was in time slot,
driver was pleasant and polite.
September 1, 2026
The nurse on my virtual call was very…
The nurse on my virtual call was very pleasant and knowledgeable, as I’ve never given injections before I was quite nervous but she made me feel at ease within minutes. Very pleased with my experience.
August 22, 2026
Very helpful delivery driver
Very helpful delivery driver, also very kind and reassuring.
September 2, 2026
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