Hearbase Reviews 

316
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I went to the Hearingbase weekly clinic in Deal 12/2. There I was attended to by Jane. She was very welcoming, efficient and professional. She resolved my problem quickly and thoroughly and I could... See more

Rated 5 out of 5 stars

Two events the same day-dewaxing treatment in White Cliffs Medical Centre. This process was carried out by the nurse with brilliant skill and also with very caring and with concerned compassion, put... See more

Company replied

Rated 5 out of 5 stars

Following my husband insisting I was going deaf, I booked a test with Hearbase at KIMS and I just had the pleasure of the lovely Hannah telling me my hearing is 20/20. So having spent an easy half ho... See more

Company replied

Rated 5 out of 5 stars

I cannot commend enough the service and after service this company gives. It is perfect! Nicky my ‘person’ has been with me throughout and the aftercare continues 3-4 years later ! nothing seems to... See more

Company replied

Company details

  1. Hearing Aid Store
  2. Hearing Aid Repair Service
  3. Local Medical Service

Information provided by various external sources

Hearbase - Kent's largest independent hearing company


Contact info

4.9

Excellent

TrustScore 5 out of 5

316 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(316)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I went to the Hearingbase weekly clinic…

I went to the Hearingbase weekly clinic in Deal 12/2. There I was attended to by Jane. She was very welcoming, efficient and professional. She resolved my problem quickly and thoroughly and I could not have envisaged a better service.
Well done and thank you Jane.

Jeremy Carey

February 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Hannah at Hearbase Ltd

I started using Hannah at Hearbase Ltd, Evesgate as my current hearing aids were not working as well as I wanted and I knew they needed adjusting.

Hannah adjusted my aids and then I had a 2 week follow up for some tweaks and now 3 months later still really pleased with the service and the adjustments made.

My hearing is now as I would want and would recommend Hannah and Hearbase Ltd at Evesgate.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Hannah is first class

Hannah is efficient, kind, helpful, knowledgeable and charming. I could not rate her better!
Romy de Gelsey

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

I attended Hearbase at The One Hospital in Ashford, Hannah provided me with clear explanations and guidance during my visits in a relaxed non pressured environment . I receive ongoing support and feel the whole process has been stress free and has provided me with a much improved level of hearing.

August 20, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

First hearing test ... offered to me foc

I was invited for a free hearing test so made an appointment as I'd not had my hearing tested before. Parking at the venue was easy, which was a bonus. The session was run in a very professional but friendly and informative manner. I was given a print out of my results to take away. I was very impressed with the service and would highly recommend to others.

August 19, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you for taking the time to leave such a positive review! We’re pleased to hear that your hearing test was both informative and comfortable, and that the process was made easy for you. We’re thrilled to know you’d recommend our services to others. If you ever have any further questions or need assistance, we’re here to help!

Rated 5 out of 5 stars

I attended Ashford One for a hearing…

I attended Ashford One for a hearing assessment having had some difficulties recently. The consultation was conducted by Hannah Bergin in a very professional and thorough manner and has left me with a better understanding of my situation and much reassured. Thank you Hannah!

August 19, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you for your kind words! We’re delighted to hear that your consultation with Hannah provided you with reassurance and a better understanding of your hearing. It’s our goal to ensure every patient feels supported and informed. If you have any further questions or need assistance, we’re always here to help.

Rated 5 out of 5 stars

Happy Reunion with hearing aids

Following an accident in France my hearing aids were mislaid and I was not reunited with them for nearly a year. By then they needed to be reset and I needed to be reminded how to look after them and make the best use of them. Hannah Bergin looked after everything for me and was a wonderful help. I’m most grateful and am happy to recommend Hearbase

August 17, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you for sharing your experience with us! We’re so glad that Hannah was able to help you after such a long time without your hearing aids. It’s wonderful to hear that you’re satisfied with the care and support you received. We’re always here to assist you, and we truly appreciate your recommendation. If you ever need anything, please don’t hesitate to reach out.

Advertisement
Rated 5 out of 5 stars

Hearbase.com

I visited Hearbase at their Evegate branch for new hearing aids. I was seen by Hannah Bergin who couldn’t have been more helpful, kind and patient. I would certainly recommend Hearbase.com.

August 14, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you so much for your lovely review! We’re thrilled to hear that your experience at our Evegate branch with Hannah Bergin was so positive. We’re proud to have such a kind and patient team member who is dedicated to helping our patients. Your recommendation means a lot to us. If you need any further assistance with your hearing aids, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Phonak app

I popped into Hearbase Bexleyheath without an appointment, on the off chance the audiologist would help me pair my hearing aids with the app. She was more than happy to spend some time sorting out my problem and also went as far as linking my phone with my hearing aids to enable me to receive ltelephone calls direct to my hearing aids. This has made life a lot easier for me. My sincere thanks to the audiologist

August 13, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you for taking the time to share your experience at Hearbase Bexleyheath! We’re delighted to hear that our audiologist was able to help you pair your hearing aids with the app and link them to your phone. It’s wonderful to know that this has made life easier for you. Your kind words mean a lot to us, and we’ll be sure to pass on your sincere thanks to the audiologist. If you ever need further assistance, please don’t hesitate to reach out—we’re here to help!

Rated 5 out of 5 stars

A special thank you to Sharon at…

A special thank you to Sharon at Hearbase Broadstairs for all her help over the last 2 years from helping me purchase the most suitable hearing aids for me and follow up advice and help at subsequent follow up appointments.I can thoroughly recommend Hearbase Broadstairs.

August 8, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you for your lovely feedback and for choosing Hearbase Broadstairs! We’re so pleased to hear that Sharon has provided you with such helpful support over the past two years, from finding the right hearing aids to offering ongoing advice at your follow-up appointments. Your recommendation means a lot to us, and we’re here whenever you need us.

Rated 5 out of 5 stars

Ear wax removal

I felt rather nervous going to have ear wax removed from my ear. I was met by Ashley who quickly put me at ease, explained the procedure, the different options and made me feel comfortable throughout the whole experience. At the end she offered advice and I felt comfortable asking her questions.

August 8, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you for sharing your experience! We understand that procedures can be a bit nerve-wracking, so it’s great to hear that Ashley was able to put you at ease and guide you through the process with care and clarity. If you have any more questions or need further assistance, please don’t hesitate to reach out.

Advertisement
Rated 5 out of 5 stars

Hearbase has been brilliant for the…

Hearbase has been brilliant for the last four years since I've had my hearing aids. Yesterday I was in clinic with Hannah who is a wonderful clinician full of information, advice, listening, and ideas. My hearing aids are very good and easy to use and look after and there is a good service to maintain or repair them when the situation arises. It is quick and easy to contact the company who are always willing to offer help or book you an appointment as necessary. Thank you.

August 7, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you so much for your kind words and for being a valued Hearbase patient over the past four years. We’re thrilled to hear that your experience with Hannah and the team has been consistently positive. It’s wonderful to know that your hearing aids are serving you well and that you find our service both reliable and supportive. We’re always here to help, and we look forward to continuing to provide you with excellent care.

Rated 5 out of 5 stars

My appointment today with Hannah was…

My appointment today with Hannah was the same as all the others have been which is calming, professional and clear. I have been impressed with the whole experience from start to finish.

August 7, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you for your wonderful feedback! We’re delighted to hear that your appointment with Hannah was as calming and professional as your previous visits. We strive to provide a consistently positive experience, and it’s great to know we’ve achieved that for you. We look forward to continuing to support you.

Rated 5 out of 5 stars

I cannot commend enough the service and…

I cannot commend enough the service and after service this company gives. It is perfect! Nicky my ‘person’ has been with me throughout and the aftercare continues 3-4 years later ! nothing seems too much trouble for her despite my not buying or spending any more after initial cost. If only all companies were like this and all company reps were like Nicky too !

August 1, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you so much for your glowing review! We’re thrilled to hear that you’ve had such a positive experience with our service and aftercare. It’s wonderful to know that Nicky has been there for you throughout the years, providing consistent and dedicated support. We strive to offer the best care possible, and your kind words reaffirm our commitment. If you ever need anything, please don’t hesitate to reach out. Thank you for being a valued part of the Hearbase community!

Rated 5 out of 5 stars

A really good service

Hearbase provide a really good service, they are truly professional, very knowledgeable, efficient and friendly.

I have no hesitation in recommending them to others, indeed my daughter and a neighbour have taken up my recommendation.

August 1, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you for your kind words and recommendation! We’re delighted to hear that you found our service professional, knowledgeable, efficient, and friendly. It’s wonderful to know that your daughter and neighbour have also chosen Hearbase based on your recommendation. If you or they ever need anything, we’re here to help.

Advertisement
Rated 5 out of 5 stars

Personal service

Have used Hearbase for years. A great personal service which puts you at ease every visit

July 26, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you for your loyalty and kind words! We’re thrilled to hear that you have had a positive experience with Hearbase over the years. Providing a personal service that puts our patients at ease is our top priority. We look forward to continuing to serve you.

Rated 5 out of 5 stars

What a comprehensive test

What a comprehensive test - such a lovely lady who made the whole experience so easy and relaxed. I feel confident that my hearing has been thoroughly tested and am reassured that I will be having regular yearly tests from now on to monitor the small changes which are occurring.

July 30, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you for your kind words! We’re delighted to hear that you had a positive and relaxing experience with our comprehensive hearing test. It’s great to know that you feel confident in the thoroughness of our testing and reassured by the regular yearly tests. We look forward to continuing to monitor your hearing and provide the best care possible.

Rated 5 out of 5 stars

Expert assistance

Expert assistance given in a friendly & caring manner.
Thoroughly recommended.

July 19, 2024
Unprompted review
Hearbase logo

Reply from Hearbase

Thank you for your wonderful review! We’re delighted to hear that you received expert assistance in a friendly and caring manner. Your recommendation means a lot to us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look