I went to the Hearingbase weekly clinic in Deal 12/2. There I was attended to by Jane. She was very welcoming, efficient and professional. She resolved my problem quickly and thoroughly and I could... See more
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Two events the same day-dewaxing treatment in White Cliffs Medical Centre. This process was carried out by the nurse with brilliant skill and also with very caring and with concerned compassion, put... See more
Company replied
Following my husband insisting I was going deaf, I booked a test with Hearbase at KIMS and I just had the pleasure of the lovely Hannah telling me my hearing is 20/20. So having spent an easy half ho... See more
Company replied
I cannot commend enough the service and after service this company gives. It is perfect! Nicky my ‘person’ has been with me throughout and the aftercare continues 3-4 years later ! nothing seems to... See more
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Company details
Information provided by various external sources
Hearbase - Kent's largest independent hearing company
Contact info
Sandgate Road 140, CT20 2TE, Folkestone, United Kingdom
- 0800 028 6179
- admin@hearbase.com
- hearbase.com
4.9
Excellent
316 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Hearbase did a fantastic job.
After too many years of putting it off, I finally opted to get hearing aids. Very pleased that I decided to go with Hearbase.
The audiologist Sharon gave me all the tests I needed and then gave me a thorough breakdown of what my options were and how best to manage my hearing aids and what I could reasonably expect from them.
I'm delighted with them (Opticon) and they have made a hugely noticeable improvement not just to my hearing but to the quality of life. I can hear conversation without straining or half guessing what's being said, birdsong, ambient sound, TV etc are all now restored to something like I probably last heard a good 10 years ago.
You wouldn't hesitate to change your glasses prescription, don't wait to fix your ears!
March 12, 2024
Unprompted review
Reply from Hearbase
Thank you so much for sharing your experience with Hearbase and the significant difference your new hearing aids have made to your life. It's wonderful to hear how Sharon's expertise and guidance helped you find the right solution, enhancing not just your hearing but your overall quality of life. Your message is incredibly motivating for our team, and it highlights the importance of taking steps to improve one's hearing health. We're delighted you're enjoying the new sounds of life. Thank you for choosing us and for encouraging others not to wait to seek help.
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A five-star experience!
This was a five-star experience in every way. Bianca at the Bromley clinic is a highly professional, caring and friendly audiologist and the expert microsuction procedure to remove wax in both my ears was painless and completely successful. I can't recommend her highly enough. The welcome from Blessing at the reception desk was so nice! Thank you! Vicky
March 11, 2024
Unprompted review
Reply from Hearbase
Thank you so much for your wonderful review and for highlighting the excellent care you received from Bianca at our Bromley clinic. We're thrilled to hear about your positive experience with the microsuction procedure and how comfortable and successful it was. It’s also lovely to know Blessing provided a warm welcome that added to your visit. Your high recommendation is greatly valued. We look forward to continuing to provide you with the highest standard of care.
Routine appointment for hearing aid checks
Visited Hearbase Bromley today and as usual received excellent attention and advice etc from Bianca. A very caring approach and the quality of my hearing seems to matter to her. Thank you so much Bianca!
November 28, 2023
Unprompted review
Excellent care
Excellent friendly and thorough care from Bianca and Blessing at Hearbase Bromley. Good advice and follow up mean that for the first time I have hearing aids that make a real difference. Thank you.
November 10, 2023
Unprompted review
Reply from Hearbase
Thank you so much for your kind words and for taking the time to share your experience with us at Hearbase Bromley. We're absolutely delighted to hear that Bianca and Blessing provided excellent, friendly, and thorough care. It's wonderful to know that our advice and follow-up have significantly improved your hearing experience. Your satisfaction is our top priority, and hearing that you've found hearing aids that make a real difference in your life is incredibly rewarding for our team. Thank you again for choosing us, and please don't hesitate to get in touch if you need any further assistance.
A Good Experience at Hearbase
I have received first class service from Bianca at Hearbase, Bromley. The attitude of the whole staff was pleasant and caring. The minor problems that I had with my hearing aids were promptly rectified. My ears were thoroughly examined and I felt that the quality of my hearing really mattered to them.
October 10, 2023
Unprompted review
Reply from Hearbase
We are truly grateful for your feedback regarding your experience at Hearbase Bromley. It's heartening to hear that Bianca and the rest of our team provided you with first-class service. Our aim is always to ensure a pleasant and caring environment for all our clients, so your comments affirm that we are on the right track.
We're also pleased to know that any minor issues you had with your hearing aids were promptly addressed, and that the thorough examination of your ears met your expectations. At Hearbase, the quality of your hearing and your overall wellbeing are of utmost importance to us.
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Excellent service - Bexleyheath
I first visited Hearbase (Bexleyheath branch) a year ago. Following various background questions with Bianca she carried out a number of different tests in the soundproof cubicle. It would have been very easy for her to recommend a hearing device, especially as I’m well into my 70s, but she advised that I didn’t need anything.
I went back for another test last week (following wax removal by Damien the previous day, which he carried out efficiently) and again the outcome from the tests was that I didn’t need anything.
At every visit I was made to feel welcome, valued and listened to. Bianca explained the test results to me very clearly. The location is also very convenient (on the Broadway, near Asda). I’ll be back again when my next test is due!
September 20, 2023
Unprompted review
Reply from Hearbase
Thank you so much for taking the time to share your experience with us at the Hearbase Bexleyheath branch. We are delighted to hear that Bianca provided you with comprehensive care and honest advice during your visits. It's our commitment to ensure that every recommendation we make is based solely on your specific needs, and Bianca's approach is a perfect example of this ethos.
We're also pleased to know that your wax removal procedure with Damien was carried out efficiently and to your satisfaction. Making our clients feel welcome, valued, and listened to is a priority for us, and we're glad this was reflected in your visits.
Thank you for appreciating the convenience of our location too. We look forward to seeing you again for your next test and are always here to assist you with any future hearing care needs.
Hearbase Bromley
Bianca was fantastic in the help that she gave me. She couldn’t have been more helpful. She set aside time to explore solutions and explained everything clearly. A top professional.
August 29, 2023
Unprompted review
Reply from Hearbase
Thank you very much for taking the time to share your experience with Hearbase Bromley! We are delighted to hear your positive feedback about Bianca and the service you received.
We're incredibly proud of our team and their commitment to providing top-notch service, and it's wonderful to hear that Bianca's expertise and dedication made a positive impact during your visit.
Your kind words serve as a great motivation for us to continue delivering exceptional care and support to all our clients. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you again for choosing Hearbase Bromley. We look forward to assisting you in the future.
I was given full attention and…
I was given full attention and worthwhile advice.
August 23, 2023
Unprompted review
Reply from Hearbase
Thank you for your kind words! We greatly appreciate you taking the time to share your positive experience with us.
Exceptional service
They go the extra mile to support their clients and I have found the care they have given my elderly father exceptional.
August 16, 2023
Unprompted review
Reply from Hearbase
We're truly delighted to hear about your positive experience. Providing exceptional care and going the extra mile for our clients, especially for your elderly father, is at the heart of what we do. Thank you for placing your trust in us and taking the time to share your feedback. If you ever need anything, please don't hesitate to reach out – we're here for you and your family.
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If you need your ears cleaned this is the place!
I just had my ears cleaned by suction in their branch in Bromley. I feel like a new woman. My tinnitus has all but disappeared and I can hear better than ever! I had the best service from both Sandra and Bianca and am very very pleased. I shall be recommending this service to anyone and everyone! Thank you so much.
August 15, 2023
Unprompted review
Reply from Hearbase
Thank you so much for taking the time to share your wonderful experience at our Bromley branch. We are absolutely thrilled to hear that your ear cleaning by suction has made such a positive impact on your well-being. It's truly heartwarming to know that your tinnitus has improved and your hearing has been enhanced.
We're proud to have such dedicated professionals like Sandra and Bianca on our team, who are committed to delivering exceptional service and ensuring our customers' satisfaction. Your kind words will surely motivate them to continue their excellent work.
Your recommendation means a lot to us, and we're grateful for your trust in us. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to provide you with the best possible care and support.
Lack of care
Unfortunately I’d forgotten that I’d originally visited Regain Hearing in Broadstairs and ended up being booked in with Hearbase.
I was only 10 minutes- had one ear micro suctioned and paid £70. Within 24 hrs I had excruciating ear pain with discharge. I saw a GP who confirmed I had an ear infection and prescribed me an antibiotic ear spray. I’ve never had so match pain !!! A week later and I think it’s cleared up ? Avoid avoid avoid…..
July 24, 2023
Unprompted review
Reply from Hearbase
Thank you for sharing your recent experience with us. We sincerely value your feedback as it helps us ensure the quality of our services.
We're sorry to learn about the discomfort you faced following your wax removal procedure. While such incidents are rare, we understand how distressing they can be. Your well-being is of the utmost importance to us, and we take all feedback seriously to continually improve our practices.
We appreciate your understanding that, despite our best efforts, there can sometimes be inherent risks associated with any wax removal method. Your safety is our priority, and the consent you've provided acknowledges these potential risks. However, we do regret any inconvenience you may have experienced.
If you're open to it, we would appreciate the opportunity to learn more about your specific visit to ensure that everything was carried out according to our best practice procedures. Your insights will aid us in enhancing our services and ensuring the best possible experiences for all our clients.
Thank you for your candid feedback, and we hope that your recent ear discomfort has resolved. We remain committed to providing exceptional care and look forward to the chance to serve you again in the future.
Ear wax removal in Broadstairs.
Went to Broadstairs branch for ear wax removal. Rachel, the practitioner could not be more gentle, kind and professional. We had a chat first about the health of my ears. She was very understanding and patient particularly when it came to my damaged ear. She carried out the removal with care and patience without any distress to myself. Before leaving she answered a few more questions and talked me through the future self care I could do to help minimise any further build up. I thought the clinic was spotlessly clean and all the staff were lovely. A good price too. Would definitely recommend and return if i needed to.
March 30, 2023
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us such a good review. Your feedback will be forwarded directly to your practitioner. We hope to see you again.
Great service
Excellent, prompt, professional service to get my Dad's hearing aids fixed.
February 16, 2023
Unprompted review
Reply from Hearbase
Thank you for taking the time to provide us with your comments. We are delighted to hear that we were able to assist your father, and we look forward to assisting you again in the future.
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Hear Base (Bexley Heath)
I visited Bexley Heath Branch today 13/1/23
For my six monthly Hearing check up, as always the service & the advice given by the senior Audiologist Bianca Leone is to an excellent standard.
Thank you
Neil Nauman
January 13, 2023
Unprompted review
Reply from Hearbase
We appreciate you taking the time to provide us with feedback. Your audiologist will be informed of your comments. Thank you for choosing Hearbase and we look forward to helping you again in future.
Professional, Caring, Friendly, Excellent.
I took my 91 year old mother-in-law to Deal for wax removal. All the staff were friendly and Ashleigh and Rachel who were highly professional and made sure she was confotrable at all times whilst spending a lot of time with her trying to remove some very stubborn wax. Thank you Hearbase!
January 3, 2023
Unprompted review
Reply from Hearbase
We appreciate you taking the time to provide us with feedback. Your clinicians will be informed of your comments. We are pleased to have helped and we hope to see you again in the future.
Expert attention and care
The clinician Ashleigh was welcoming, reassuring and utterly professional. The procedure to remove ear wax was explained carefully and executed with similar care. The result was astonishing! I recommend Hearbase for any one needing expert aural care and treatment.
November 22, 2022
Unprompted review
I attended Hearbase Dover
I attended Hearbase, Dover today for wax removal in both my ears. The female technician was very professional and caring and managed to complete the whole process required in one visit. I must say I was most impressed with the process from start to finish. I asked the technician how long she had been in the post and she said five months. I was quite amazed as she seemed very experienced and confident. I would certainly recommend Hearbase to anyone with a hearing issue.
October 11, 2022
Unprompted review
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I visited Hearbase in Bromley needing a…
I visited Hearbase in Bromley needing a short notice ear syringing - Tracy was most helpful in offering to ring me back later that day once she had confirmed any cancellations, before then searching the Hearbase network and booking me an appointment later that morning at another location close by. Really great service.
April 22, 2022
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your feedback. It is really pleasing to read we could accommodate you with an appointment that suited you and that you found the service great. Your feedback will be passed directly to your audiologists and clinic locations.
I visited Hearbase Bromley for hearing…
I visited Hearbase Bromley for hearing aid test very recently. Ana Rodrigues an audiologist showed me my audiogram and explained my situation. After some explanation I was happy to order two hearing aids. This was done and when I went to collect them they were fitted by Ana and she indicated that if I experience any problem I should contact her. I also ordered remote control which arrived very quickly. I went to Hearbase again within a week and I have another appoitment coming in November to see how I am getting on. I am very happy with the way I was treated by Ana. I would also like to state that Tracy a receptionist was very good in dealing with customers. From my experience Hearbase is recommended.
October 21, 2021
Unprompted review
Thank you
Thank you Anna and your colleagues for the earwax removal procedure that you carried out in Bromley. Your service was excellent in all respects.
October 5, 2021
Unprompted review
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