I went to the Hearingbase weekly clinic in Deal 12/2. There I was attended to by Jane. She was very welcoming, efficient and professional. She resolved my problem quickly and thoroughly and I could... See more
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Two events the same day-dewaxing treatment in White Cliffs Medical Centre. This process was carried out by the nurse with brilliant skill and also with very caring and with concerned compassion, put... See more
Company replied
Following my husband insisting I was going deaf, I booked a test with Hearbase at KIMS and I just had the pleasure of the lovely Hannah telling me my hearing is 20/20. So having spent an easy half ho... See more
Company replied
I cannot commend enough the service and after service this company gives. It is perfect! Nicky my ‘person’ has been with me throughout and the aftercare continues 3-4 years later ! nothing seems to... See more
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Company details
Information provided by various external sources
Hearbase - Kent's largest independent hearing company
Contact info
Sandgate Road 140, CT20 2TE, Folkestone, United Kingdom
- 0800 028 6179
- admin@hearbase.com
- hearbase.com
4.9
Excellent
316 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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5 stars all round
Such pleasant and conscientious attention! We were welcomed and seen to with no fuss at all and the precautions taken against the virus were excellent. . Rarely have I enjoyed having my ears cleared of wax more. Thank you very much.Elka Carr
July 22, 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. It is most pleasing to read your Audiologist was able to provide a safe and excellent service for you. Your feedback will be passed on directly and we hope to see you again soon.
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I’ve now been using my hearing aids for…
I’ve now been using my hearing aids for a number of weeks and have been shocked by just how much I’ve been missing. The specialist from Hearbase that worked with me during testing and selection was excellent, knowledgable, and nothing was too much trouble. Great service.
Steve, West Malling, Kent.
July 22, 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. It certainly can be shocking to hear everything you have been missing and it is most pleasing to read Hearbase and your Audiologist were able to offer you an excellent service. Your feedback will be passed on directly and we look forward to assisting you again in the future.
Very caring
Very caring, and helpful my dad so pleased with what they did, he came out and I can hear the traffic, bless him.
Thank you
July 15, 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave your review. We are so pleased to read your Dad's hearing has improved. Your feedback will be passed directly to your audiologist and we hope we can assist you again soon.
Professional and friendly
March 24, 2020
Unprompted review
I was very happy with the treatment I…
I was very happy with the treatment I received :-)
My ears and my hearing is slot clearer.
Regards
March 19, 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us a five star review it is much appreciated.
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Excellent levels of service!
Excellent levels of service, from the moment you walk in the door. The audiologist was friendly, thorough, helpful, full of advice and knowledge. Highly recommend... 5 stars all the way!
March 13, 2020
Unprompted review
Reply from Hearbase
We are delighted that you found our service to be excellent in all aspects and thank you for taking the time to leave us such a great review. Your comments will passed directly to the staff.
Ear wax removal
Very thorough and professional experience. 100% satisfied with results. Thank you Tania.
March 12, 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us a positive 5 star review .
Succesful Improvements
My current hearing aids are the second pair that I have purchased from Hearind Aid. My recent purchase (2nd) improved my hearing but I experienced difficulties in certain areas when used in varied situations. My most recent visit to Hearind Base was very productive and after discussions and adjustments to-date have proved to be very successful. Also during my appointment, after difficult the AP was loaded onto my Mobile which has proved to be excellent aid to allowing me to adjust my hearing to my situation. The time spent with me was considerable and my thanks must go in to the effort and understanding of my problem that a successful conclusion was achieved. Many Thanks.
March 11, 2020
Unprompted review
Reply from Hearbase
Thank you for leaving us such a great review we are delighted that we have been able to reach a successful conclusion and that you are now finding it easier to adjust your hearing Aids for different situations.
Would recommend Hearbase to anyone
My wife moved to Hearbase Folkestone from a national rival 12 months ago & we have been extremely happy with every aspect of their service since. Their prices are competitive & the advice & general standard of care have been exemplary. We would be happy to recommend them to anyone
March 10, 2020
Unprompted review
Reply from Hearbase
Hearbase are delighted that you had such a positive experience with us . Thank you for taking the time to leave this five star review and look forward to providing our exemplary care on your next visit.
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Welcoming and professional
Welcoming, Professional, explained everything to both my wife and I on our regular check up.
March 10, 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us a five star review and we look forward to seeing you in the future
Very comprehensive
Very comprehensive, very informative, very professional - Thank you.
March 6, 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us a five star review your comments will be to the audiologist.
First class in every way
First class in every way. What more can I say/
March 4, 2020
Unprompted review
Reply from Hearbase
Thank you for your five star review we are delighted that you found us to be first class.
First class service
Very pleased with the continued aftercare I have received from hearbase
February 27, 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave a review and we are delighted that you are pleased with your ongoing aftercare.
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Take your hearing test with Hearbase at KIMS
Following my husband insisting I was going deaf, I booked a test with Hearbase at KIMS and I just had the pleasure of the lovely Hannah telling me my hearing is 20/20. So having spent an easy half hour or so being gently coached through the painless hearing tests I am a very happy customer. Free parking at KIMS, very clean and comfortable consulting rooms, and all the staff I came into contact with being most courteous. Highly recommend taking your hearing test here.
February 21, 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us a 5 star review we are delighted that you had such a good experience with Hearbase and your comments will be passed on.
Bexleyheath
Tanya (audiologist) and Tracy (on reception) at Hearbase in Bexleyheath are really welcoming; I feel very well cared for and I look forward to my visits! I have benefited from a very professional and personal service, tailored to my specific needs. It really improved my social and work life - I would recommend them to anyone.
February 20, 2020
Unprompted review
Reply from Hearbase
We are delighted that you have received a 5 star service from us and look forward to delivering excellent service again in the future.
I was really impressed with the service…
I was really impressed with the service at Hearbase which I attended recently for a hearing test. Daniela at the Bromley branch was very professional and helpful and gave clear advice about what to do next with my ear condition. I also couldn't believe the test was free as it was very detailed (I was expecting to pay for it!). The session wasn't rushed and I felt like the audiologist did a detailed examination. Would definitely recommend to friends and family. Thanks for giving me some good news about my ear too!
February 18, 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us such a great review. Hearbase are delighted that you were impressed with our service and I will pass your comments directly to Daniela.
Joanna gave very clear explanations at…
Joanna gave very clear explanations at all stages of the process
February 12, 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us a five star review it is much appreciated.
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Excellent service and care
After having a number of audiologist since I lost my hearing, I was relieved and overjoyed with the service I received (and still receive) at Hearbase. I have no negatives at all with any part of my care, which included a thorough introduction and hearing test, new hearing aid setup to help with certain situations and new moulds. I would heartily recommend them.
February 11, 2020
Unprompted review
Reply from Hearbase
Thank you for leaving us such a great review we look forward to offering you our five star service .
Daniela was very patient and helpful
Daniela was very patient and helpful. I very much appreciate her help, and my Mum does as well, with her hearing aids.
Thank you,
John
February 4, 2020
Unprompted review
Reply from Hearbase
Many thanks for taking the time to leave us a 5 star review and your comments will passed directly to Daniela.
I have been a customer at Hearbase for…
I have been a customer at Hearbase for some 11 years and have always been given excellent service and advice.
I have no hesitation in recommending this company to anyone.
One has to pay for excellence.
Fred G
January 31, 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us such a great review and we look forward to continuing to provide you with excellent service.
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