I always get my parts for my oil boiler service here. I can go back after a couple of years away, simply click on ‘re-order’ and the same parts are in stock and reasonably priced. On occasion I’ve had... See more
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Best price for a Rayburn part. Delay was from AGA/Rayburn not HPS and Nimra on the customer service team did a grand job speeding things up
Really fast & friendly communication regarding my boiler, Matthew Was really helpful and provided me with the information that i needed. The part was sent out the same day and i received the next da... See more
Hi All Parcel was ordered on 18th December 2023 With next day delivery and it arrived on 20th December 2023 damaged. HPS managed the situation well and discount was negotiated. if it wasn't so close... See more
Company replied
Company details
Written by the company
HPS are an independent family run distributor of parts for repair, servicing and maintenance of oil fired, gas and solid fuel heating systems.
Contact info
61 fullers road , E18 2qb, London, United Kingdom
- 01278455391
- mail@heating-parts.co.uk
- heating-parts.co.uk
4.7
Excellent
115 reviews
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Order placed 10am Tues
Order placed 10am Tues. Paid a premium for Weds next day delivery & arranged a heating engineer Weds pm to fit AGA part to be supplied by HPS. Now 6pm Weds and no part delivered as yet. Contacted HPS online. HPS confirmed my order was received Tues AM but that there is a delay in delivering my order. HPS are refusing to refund their next day premium delivery charge even though they upsold me this next day service and yet the part has still not arrived. I note I am not the 1st reviewer to be critical of their misleading advertising of a premium charge next day delivery service which fails to arrive as promised.
October 15, 2024
Unprompted review
Reply from Heating Parts Specialists
Hi Roger,
Thank you for your feedback. We apologise for the delay in your order and understand your frustration, especially with your heating engineer scheduled. We hope the item has arrived by now. If you haven’t already, please reach out to our customer service team at 01278455391. They will assist you in resolving the issue, we appreciate your patience apologies for the inconvenience.
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Great supplier and service
Good pricing, good delivery times and excellent after sales service when I had a problem.
October 7, 2024
Reply from Heating Parts Specialists
Hi Steve,
Thank you for your feedback! We’re glad to hear that you found our pricing, delivery times, and after-sales service to be excellent. Your satisfaction is important to us, and we’re here to help anytime you need assistance!
Beware Saturday purchases.
Bought items on Saturday and the website said they would despatch same day if I ordered before 4pm. Paid for next day delivery expecting delivery on Monday so was a bit disappointed that the items arrived on Tuesday. Not a big deal but grates slightly.
October 5, 2024
Reply from Heating Parts Specialists
Thank you for your feedback. We sincerely apologise for the delay in your order and understand your frustration, especially with your heating engineer scheduled. Please contact our customer service team at 01278455391. They are here to help resolve any issues and address your delivery charge. Your satisfaction is important to us, and we appreciate your patience as we work to make this right.
prompt delivery
October 3, 2024
Reliable and speedy delivery.
Reliable and speedy delivery.
Found ordering on line not as simple as some
September 16, 2024
Reply from Heating Parts Specialists
Hi Paul,
Thank you for your feedback! We’re glad to hear that you experienced reliable and speedy delivery. We appreciate your honesty about the online ordering process and are always looking for ways to improve it. If you have any suggestions or need assistance, please don’t hesitate to reach out. Thank you for your support!
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Reply from Heating Parts Specialists
Hi Malcolm,
Thank you for your feedback! We’re glad to hear that you appreciated our fast response and communication about stock levels and shipping. Keeping our customers informed is a priority for us. If you have any other questions or need assistance in the future, feel free to reach out!
Good price quality baffles and good…
Good price quality baffles and good delivery process!
September 4, 2024
Reply from Heating Parts Specialists
Hi Charles,
Thank you for your feedback. We’re delighted to hear that you’re satisfied with the price and quality of the baffles, as well as the delivery process. If you have any further questions or need assistance, feel free to reach out. We appreciate your support!
Courtesy and efficiency
September 5, 2024
Reply from Heating Parts Specialists
Hi,
Thank you for your feedback. We’re pleased to hear that you experienced courtesy and efficiency with us. If you need anything else or have further questions, don’t hesitate to reach out. We appreciate your support!
Well packed and delivered on time
September 3, 2024
Reply from Heating Parts Specialists
Hi Mr Harding,
Thank you for your feedback! We’re glad to hear that your order was well packed and delivered on time. If you have any further questions or need assistance, feel free to reach out. We appreciate your support!
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Went above and beyond to get my part…
Went above and beyond to get my part really impressed
August 14, 2024
Reply from Heating Parts Specialists
Hi Brian,
Thank you for your feedback! We’re thrilled to hear that we could go above and beyond to assist you. Your satisfaction is our priority, and it’s great to know we made a positive impression =)
spoke to lady in sales very help full…
spoke to lady in sales very help full in getting me the correct nozzle for my burner
August 19, 2024
Reply from Heating Parts Specialists
Hi Mr Richard,
Thank you for your feedback! We’re glad to hear that our sales team was able to help you find the correct nozzle for your burner. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your support!
Competitive price and prompt dispatch
August 17, 2024
Reply from Heating Parts Specialists
Hi,
Thank you for your feedback! We’re pleased to hear that you found our prices competitive and appreciated the prompt dispatch. If you need anything else, feel free to reach out. We value your support!
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yes they did what they said they would…
yes they did what they said they would do and I was happy with their service.
August 8, 2024
Reply from Heating Parts Specialists
Thank you for your five star review! We look forward to serving you again in the future :)
Impossible to rate as this notification…
Impossible to rate as this notification does not indicate what it is I am rating.
August 14, 2024
Reply from Heating Parts Specialists
Hi Michael, you are leaving a review for heating-parts.co.uk. You should have received the email following a purchase. I apologise if you have not purchased from us and received this email.
Good service
August 1, 2024
Reply from Heating Parts Specialists
Thank you for the 5 star review Phillip! :)
Fast on time
July 30, 2024
Reply from Heating Parts Specialists
We pride ourselves on being speedy! Thank you for the 5 stars :)
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Prompt and accurate service
Prompt and accurate service. Have used this supplier many times and will continue to do so
August 5, 2024
Reply from Heating Parts Specialists
Thank you for your continued trust and loyalty! We're thrilled to hear that you've had consistently prompt and accurate service with us. We look forward to serving you many more times in the future!
Great service
Great service, good website, excellent spares range and very quick delivery.
July 26, 2024
Reply from Heating Parts Specialists
Thank you for the fantastic feedback! We're delighted that you found our service, website, and spares range to be excellent, and that your delivery was quick. We appreciate your support and look forward to serving you again!
Boiler parts delivered and complete
My order was complete and delivered at the expected time. Very pleased with every aspect of my purchase
July 26, 2024
Reply from Heating Parts Specialists
Thank you for your great feedback! We're happy to hear that your order arrived on time and that you’re pleased with every aspect of your purchase. We look forward to assisting you again in the future!
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