I always get my parts for my oil boiler service here. I can go back after a couple of years away, simply click on ‘re-order’ and the same parts are in stock and reasonably priced. On occasion I’ve had... See more
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Best price for a Rayburn part. Delay was from AGA/Rayburn not HPS and Nimra on the customer service team did a grand job speeding things up
Really fast & friendly communication regarding my boiler, Matthew Was really helpful and provided me with the information that i needed. The part was sent out the same day and i received the next da... See more
Hi All Parcel was ordered on 18th December 2023 With next day delivery and it arrived on 20th December 2023 damaged. HPS managed the situation well and discount was negotiated. if it wasn't so close... See more
Company replied
Company details
Written by the company
HPS are an independent family run distributor of parts for repair, servicing and maintenance of oil fired, gas and solid fuel heating systems.
Contact info
61 fullers road , E18 2qb, London, United Kingdom
- 01278455391
- mail@heating-parts.co.uk
- heating-parts.co.uk
4.7
Excellent
115 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Heating Parts Specialists
Thank you for your fantastic review! We're thrilled to hear that you found our service helpful and efficient. A 10 out of 10 means a lot to us! Looking forward to serving you again in the future.
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Fast delivery thankfully
Fast delivery thankfully, required to be needed for water heating efficiency, so I was pleased.
July 22, 2024
Reply from Heating Parts Specialists
Thank you for your feedback! We're glad to hear that our fast delivery met your needs, especially for such an important task as water heating efficiency. Your satisfaction is our priority! Looking forward to serving you again.
Reply from Heating Parts Specialists
Thank you for your kind words! We're delighted to hear that you were pleased with our service and communication. Your satisfaction is our top priority!
Reply from Heating Parts Specialists
Thank you for your feedback! We're thrilled to hear that you received your order quickly and that it met your expectations. We appreciate your support!
Helpful person to he end of the phone…
Helpful person to he end of the phone website easy to use prompt dispatch
July 18, 2024
Reply from Heating Parts Specialists
Thank you for your wonderful feedback! We're glad to hear that you found our team helpful and our website easy to use. We're also pleased that you were satisfied with the prompt dispatch. We look forward to serving you again!
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Quality products at a great price.
Quality products at a great price.
Notification of dispatch would be a great addition.
July 11, 2024
Reply from Heating Parts Specialists
Thank you for your feedback! We're glad to hear that you're pleased with the quality and price of our products. We appreciate your suggestion regarding dispatch notifications and will certainly consider it to enhance our service. Thanks again for your support!
Reply from Heating Parts Specialists
Thank you for your fantastic review! We're thrilled to hear that you received the right parts so quickly and that everything was up to your expectations. Your positive feedback means a lot to us. Looking forward to serving you again soon!
Very helpful and brilliant service…
Very helpful and brilliant service boiler was up and running the following day. Thank you . Regards Andrew Grose
July 16, 2024
Reply from Heating Parts Specialists
Thank you so much for your kind words, Andrew! We're delighted to hear that our service helped get your boiler up and running so quickly. It was our pleasure to assist you. If you need anything else, don't hesitate to reach out. Warm regards!
Excactly as Ordered
The item arrived on the date scheduled and was safely and securely packed to avoid damage. Item has now been fitted and seems to be performing as it should. Price was competitive within the expected limits.
June 13, 2024
Reply from Heating Parts Specialists
Thank you for your feedback! We're glad to hear that the item arrived on time and in perfect condition. It's great to know that it has been installed and is working as expected. We strive to offer competitive pricing and appreciate your acknowledgment of this. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new purchase!
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Great service
Great service, very quick turnaround. Ordered Friday, arrived Saturday despite being 3-5 working day delivery (also thanks Royal Mail!). Boiler now fully functional again.
June 21, 2024
Reply from Heating Parts Specialists
Thank you for your kind words! We're thrilled to hear about the quick turnaround and that your boiler is now fully functional. We also appreciate the shout-out to Royal Mail for their speedy delivery. If you need any further assistance or have more feedback to share, please don't hesitate to get in touch. Enjoy the restored functionality of your boiler!
Shipping Description Farce
Won't be using again. Placed an order on evening of the 5th. Paid extra for parcel force 24hr assuming it would be despatched first thing morning of 6th. Didn't go out to evening of 6th. Getting parcel afternoon/evening of 7th! Self employed and have had to rework my day around this. Don't see the point of paying extra when service is not clearly described on website. Should've gone with amazon prime. Bitterly disappointed 😞
June 5, 2024
Reply from Heating Parts Specialists
Hi Benjamin,
Thank you for your feedback. Please note that our cut-off point for next day delivery is 4 PM. Your order was dispatched in accordance with our procedures.
For more information, you can refer to our delivery policy here: https://www.heating-parts.co.uk/is-1-5/delivery/
Kind regards,
The HPS Team
Very helpful company.
Very helpful and quick with replies to my initial questions before ordering. Kept informed of delivery after order raised and received the items in very quick time. Will use again.
June 5, 2024
Reply from Heating Parts Specialists
Dear Simon,
Thank you so much for your fantastic review! We're thrilled to hear that you found our communication helpful and responsive, and that we kept you informed throughout the delivery process. It's always our goal to provide a smooth and efficient experience for our customers, so we're glad we achieved that for you with your recent order.
We truly appreciate you choosing us and look forward to serving you again soon!
Sincerely,
The HPS Team
Great service
Great service. Very speedy delivery, even though it was shown as 3-5 working days.
May 28, 2024
Reply from Heating Parts Specialists
Thank you very much! We really appreciate your review and your continued business.
The HPS Team
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Ordered online
Ordered online, when to London brunch to collect it, very easy experience, prices online very good
May 27, 2024
Reply from Heating Parts Specialists
Thanks so much for your positive review! We're delighted to hear you had a smooth experience with our online ordering and in-store pickup. We know convenience is key, so we're happy it was "very easy" for you to collect your order at our London branch.
We also appreciate you mentioning our competitive online prices. We strive to offer great value, so your feedback is valuable to us.
We hope to see you again soon, whether online or in-store!
Sincerely,
The HPS Team
Great service and stock of materials.
Great service and stock of materials.
Guys have great knowledge and will go the extra mile to help you.
May 25, 2024
Unprompted review
Reply from Heating Parts Specialists
Dear Fraser,
We're so grateful for your kind review! We take pride in offering both exceptional service and a comprehensive stock of materials to meet your needs.
Hearing that our team's knowledge impressed you is fantastic! Our staff is passionate about what they do and strives to go the extra mile for every customer. Your feedback is a wonderful recognition of their dedication.
Thank you again for choosing us. We look forward to assisting you again soon!
Sincerely,
The HPS Team
Friendly & helpful service
May 22, 2024
Reply from Heating Parts Specialists
We're so grateful for your kind review! We look forward to your continued business.
Thanks
The HPS Team
I really like the professionalism of…
I really like the professionalism of the staff and cleanliness of the business premises. Quick delivery when it came to the online shopping too!
May 9, 2024
Unprompted review
Reply from Heating Parts Specialists
Thank you for taking the time to leave such a positive review! We truly appreciate you recognizing both the professionalism of our staff and the cleanliness of our premises. We take pride in creating a welcoming and efficient environment for our customers.
We're also delighted to hear you had a quick and positive experience with our online shopping and delivery.
Your feedback motivates us to keep providing exceptional service. We look forward to seeing you again soon, whether in-store or online!
Sincerely,
The HPS Team
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Late delivery / Damaged product
Hi All
Parcel was ordered on 18th December 2023 With next day delivery and it arrived on 20th December 2023 damaged. HPS managed the situation well and discount was negotiated. if it wasn't so close to Christmas it would be less stressful.
December 18, 2023
Unprompted review
Reply from Heating Parts Specialists
Thank you very much for your 4* review! I just wanted to clarify that your order was placed after our cutoff time at 4pm on the 18th, hence it was dispatched on the 19th. Regarding the damaged items during transit, our standard policy is to offer the option of returning the product. However, considering the proximity to Christmas and your urgent need for the items, we provided them to you at a special price after your confirmation that they were acceptable for use. We look forward to serving you again :)
Absolutely brilliant very helpful and…
Absolutely brilliant very helpful and polite couldn't ask for better top marks
June 14, 2023
Unprompted review
Reply from Heating Parts Specialists
Thank you for your kind words Del, we look forward to serving you again :)
trade discount
When they had a branch at Pulborough West Sussex , has a trade customer l received 25% trade discount
When the Pulborough branch closed the company stopped giving a trade discount thus l was paying the same price has a person off the street
l contacted the company to discuss this , but they were not interested
January 19, 2023
Unprompted review
Reply from Heating Parts Specialists
Thank you for your review. We greatly appreciate your feedback. Ensuring all our customers receive the best prices possible is one of our top priorities.
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