so far after 3 months as a customer i find hello bank extremely user friendly, very easy to operate. The assistance is working perfectly.
Company replied
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See what reviewers are saying
L’appl ne fonctionne pas depuis hier et le site web est inaccessible: Access Denied You don't have permission to access… Service client injoignable.
Company replied
Face à une difficulté pour transférer les fonds de Orange Bank vers Hello Bank, notre correspondant Hello Bank, Cédric, m'a bien guidée, avec calme et professionnalisme. Merci à lui. Mme Françoise L... See more
Company replied
J'ai appelé Hello Bank suite à un dysfonctionnement de ma CB. Prise en charge de ma demande et solution trouvée immédiatement. Un conseiller agréable et à l'écoute. Merci beaucoup.
Company replied
Company details
Written by the company
Fluide ✓Rapide ✓Mobile … Gérez votre argent et vos comptes 24h24 en ligne ou sur votre appli. Hello bank! est l’offre 100% digitale de BNP Paribas.Vos dépôts & retraits de chèques et d'espèces sont gratuits dans les agences BNP Paribas ! Découvrez l'offre sans Condition de revenus, sans Durée d'Engagement et sans Frais cachés. Offre d'une vraie banque. Garantie BNP Paribas. Opérations sans frais.
Contact info
France
- hellobank.fr
4.1
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Super reactive and chat easy to use!
Super reactive and easy to use!
January 22, 2026
Unprompted review
Reply from Hello bank! France
Merci beaucoup Fanny ! 😊 On est ravis que vous trouviez l’appli super pratique et facile à utiliser 💙. Mission simplicité accomplie 😉📱
Si nécessaire, nos conseillers restent disponibles au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure ⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X ( ex Twitter ) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello! 🌞
Chris
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Horrible
I tried to open an account, they rejected my claim without excuse.
I called customer service and the guy instead of trying to find what was the rejection all about, kept repeating like a robot "the bank rejected your application"
December 1, 2025
Unprompted review
Reply from Hello bank! France
Hello Konstantinos Markakis,
La Banque est libre de refuser l'ouverture d'un compte de dépôt sous réserve de motiver sa décision par écrit et d'informer le demandeur de la procédure du droit au compte dont il peut bénéficier.
Cette procédure est ouverte aux personnes qui sont dépourvues d'un compte en France et qui entrent dans l’une des catégories suivantes : personnes physiques ou morales résidant en France, personnes physiques de nationalité française résidant hors de France, ou, depuis le 23/06/2017, aux personnes physiques résidant légalement sur le territoire d’un autre État membre de l’Union européenne n’agissant pas pour des besoins professionnels.
Pour en savoir plus, cliquez ici : https://t.co/IEPBiXHKKM.
Belle journée à vous.
Fatia
Great bank for everyday use.
The app is great and easy to use, it has a lot of options and features available for everyone. The customer service is amazing and efficient. No issue since i became a client 3 years ago.
December 3, 2025
Unprompted review
Reply from Hello bank! France
Hello Mor !
So thankfull for reading your message ! You are so nice ! Thank you so much !
Si nécessaire, nos conseillers restent disponibles au ☎️ 01 43 63 15 15 (appel gratuit) du 📅lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure⌚:
- 💬Facebook via Messenger : https://m.me/HelloBankFr/
- 💬X ( ex Twitter ) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello!🌞
Priscilia
Efficient
Efficient, good hotline, linked to BNP Paribas (convenient). Account reports not fast enough (in my opinion). Stock market transactions easy and quick.
November 27, 2025
Unprompted review
Reply from Hello bank! France
Delighted that you are satisfied with our services and a thousand thanks for your rating and for taking the time to share your review ❤️🔥.
If necessary, our advisors are available at ☎️ 01 43 63 15 15 (free call) from 📅 Monday to Friday from 8 a.m. to 8 p.m. and on Saturday from 8 a.m. to 6 p.m., as well as through social media if needed, with a response provided within an hour⌚:
- 💬Facebook via Messenger: https://m.me/HelloBankFr/
- 💬X (formerly Twitter): https://x.com/Hellobank_fr
Have a great day and see you soon at Hello!🌞
Fatia
I've never had any unpleasant surprises…
I've never had any unpleasant surprises since I've been in this bank. It's now been 5 years
November 9, 2025
Unprompted review
Reply from Hello bank! France
Hello !
We hope there will be 10 more years !
Si nécessaire, nos conseillers restent disponibles au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure ⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X ( ex Twitter ) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello! 🌞
Priscilia
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I vote for hello Bank whiwh has gréât service
I had a problem with a company.
Quentin R. has been great to solve everything, as usual.
Hello Bank is really good and helpfull
September 27, 2025
Unprompted review
Reply from Hello bank! France
Hello Shantung !
It's a real pleasure reading your comment.
We hope your Hello bank! experience will be great until a long time !
Thank you for your feedback !
If necessary, our advisors remain available at ☎️ 01 43 63 15 15 (free call) from 📅 Monday to Friday from 8am to 8pm and on Saturday from 8am to 6pm but also via social networks, if needed, with a response provided within the hour⌚.
- 💬Facebook via Messenger : https://m.me/HelloBankFr/
- 💬X (ex Twitter): https://x.com/Hellobank_fr
Have a great day and see you soon at Hello!🌞
Priscilia
I’m using this bank account from eight… no
I’m using this bank account from eight years.
Suddenly, I was unable to do transactions in Euro from my contact Euro to my mother’s condo Euro they start to change it in national currency. I have written them thousand times and they did nothing and now I’m unable to send money to my mother because at every transaction I’m losing €70.
Really I’m very disappointed of what’s happening right now!
September 10, 2025
Unprompted review
Reply from Hello bank! France
Hello Monica!
We sincerely regret your feedback.
Your testimony does not reflect our ambitions in terms of satisfaction.
You can respond to the information request sent today if you wish to discuss it.
Have Good day!
Priscilia
friendly and very professional
Always attentive to customer questions, very available (even if sometimes there is a bit of a wait), simple and efficient!!
Toujours à l'écoute des questions des clients, très disponible (même si parfois un peu d'attente), simple et efficace !!
July 31, 2025
Reply from Hello bank! France
Thank you so much for your kind words! 😊 Even if there’s a tiny wait sometimes, we’re always here for you — simple, efficient, and with a 💙 smile (en deux langues s’il vous plaît 😉) !
Si nécessaire, nos conseillers restent disponibles au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure ⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X ( ex Twitter ) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello! 🌞
Chris de la Hello Team
Notifications ridicules
Je recois des notifications ridicules et la Helloteam me suggère de désactiver les notifications plutôt que d'arrêter de m'envoyer des notifications imbeciles.
June 25, 2025
Unprompted review
Reply from Hello bank! France
Navré de vous lire 😔
Je vous prie de bien vouloir répondre à la demande d'information envoyée ce jour afin que je puisse investiguer de mon côté SVP.
Belle journée à vous.
Chris de la Hello Team
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Nasser...where is my response???
Third time posting a review, as both other requests for more information have been ignored.
Along with no response by email, messenger and comments are now blocked on Facebook.
You have my money, I cannot access it and you are too rude to respond to me and resolve the problem...
Shame on you!
March 27, 2025
Unprompted review
Reply from Hello bank! France
Hi,
Please contact us from the Hello bank! So that you can get an answer.
Please send us a handwritten application dated and signed from the courier with your orders along with a copy of your identification.
If you can't use the App Message, here's a back-up solution.
-> client.hellobank@bnpparibas.com
Nasser from the Hello team.
Interlocutrice competente
interlocutrice tres competente ayant permis d'installer ma clé digitale sur nouveau telephone
March 22, 2025
Unprompted review
Reply from Hello bank! France
Au top Michel ! Un grand bravo à notre conseillère pour son efficacité ! 💙
Si nécessaire, nos conseillers restent disponibles au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure ⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X ( ex Twitter ) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello! 🌞
Chris de la Hello Team
I have always been looked after and I…
I have always been looked after and I find it very easy to use. The instantaneous transfers are now free (I think that's a new law so they had to but they could have waited longer) and they have a new account that I can move money in and out of and still make a bit of interest (Little bit more like Australia). If I can criticise, with accounts like this at CA they let you know exactly how much interest you have earnt in the information about the account. Useful I think.
Cheers
March 13, 2025
Unprompted review
Reply from Hello bank! France
Hello G!
It's a pleasure to read you and to have you among our clients.🤗
It is a pleasure to accompany you on a daily basis and to meet your expectations. 💪😎
Thank you for your comment and for your confidence in us.❤️🔥
If necessary, our advisers remain available at ☎️ 01-43-63-15-15 (free call) from 📅 Monday to Friday from 8 a.m. to 8 p.m. and on Saturday from 8 a.m. to 6 p.m., but also via social networks, if necessary, with a reply in⌚ time:
- - Facebook via Messenger: https://m.me/HelloBankEn/
-: X (ex Twitter): https://x.com/Hellobank_fr
Have a nice day and see you soon to Hello!🌞
Nasser of the Hello Team
Hello bank .. possible evolution
Hello bank has been till now a very excellent bank with good service.
The only thing I have told them already and it should not be very difficult,, it is impossible to have the history of every transaction,, every payment. So then it’s easy to consider the evolution in time about that very payment or direct debit or deposit // is it getting more expensive or,, less .,,!??
I was with another bank before and that was then possible and very useful.
Otherwise I am very happy about this HELLOBANK
March 8, 2025
Unprompted review
Reply from Hello bank! France
Thank you Olivier ! 💙
Si nécessaire, nos conseillers restent disponibles au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure ⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X ( ex Twitter ) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello! 🌞
Chris de la Hello Team
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Best bank ever rien a rapprocher pas de…
Best bank ever rien a rapprocher pas de charge et efficace pour les voyages a l’international
March 6, 2025
Unprompted review
Reply from Hello bank! France
Hello,
Wow, quel super retour ! 🤩 Nous sommes ravis de savoir que notre offre vous satisfait, notamment pour vos voyages à l’international.
On vous souhaite encore plein d’aventures… et de paiements sans frais ! 🌍✈️💙.
Si nécessaire, nos conseillers restent disponible au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X ( ex Twitter ) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello! 🌞.
Sydi de la Hello Team 😉.
Excellent en tout point!
February 27, 2025
Unprompted review
Reply from Hello bank! France
Hello Gilles,
Excellent en tout point ? Vous nous faites rougir ! 😍 Merci pour votre retour au top, on continue à tout donner pour que votre satisfaction reste à 5 étoiles ! ⭐⭐⭐⭐⭐
Si nécessaire, nos conseillers restent disponible au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X ( ex Twitter ) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello! 🌞.
Sydi de la Hello Team 😉.
Rubbish
Hi. We have been waiting for a code secret via post for a long time. My wife 5 weeks and myself 10 days!!!. We have never received one via sms, they blamed our provider,, it was not. If we do not receive our codes soon we will close our accounts. Terrible terrible customer service. I would never recommend hello bank
February 19, 2025
Unprompted review
Reply from Hello bank! France
Hello Lynne,
Nous sommes désolés pour cette situation 😞. L’attente d’un code secret ne devrait pas être aussi longue. Nous vous recommandons répondre à la demande d'information envoyée ce jour afin que nous puisions investiguer. Nous espérons pouvoir régler cela au plus vite. 📩📞.
Sydi de la Hello team.
Easy to get in touch with an advisor
Easy to get in touch with an advisor, everything clear, I recommend Hello Bank !
February 11, 2025
Unprompted review
Reply from Hello bank! France
Hello Valentine !
Thank you for your comment and your recommendation❤️🔥.
We also like everything about you, it's soon your day (14th Feb) so Happy Valentine day in advance 💙 .
If necessary, our advisers remain available at ☎️ 01-43-63-15-15 (free call) from 📅 Monday to Friday from 8 a.m. to 8 p.m. and on Saturday from 8 a.m. to 6 p.m., but also via social networks, if necessary, with a reply in an hour ⌚:
- 💬 Facebook via Messenger: https://m.me/HelloBankEn/
- 💬 X (ex Twitter): https://x.com/Hellobank_fr
Have a nice day and see you soon to Hello! 🌞
Nasser of the Hello Team
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I've been trying to close my bank account
I've been trying to close my bank account for a month now. It takes them almost two weeks to respond to a message within the app.
I used to live in France and had this account to receive my salary. I moved from France to another country, and then I asked to close my account, but I have 28 cents in the account. They keep telling me that they need RIB, but I don't have an account with RIB in France. And each message they take 10 days to send, it's like we're talking by letter.
Now, finally, they asked for my address to send me a check for 28 cents.
I think they're taking so long so that I will continue paying the monthly fee. That's the only reason.
WORSE COSTUME SERVICE
January 30, 2025
Unprompted review
Reply from Hello bank! France
Hello Joao,
Thank you for your comment, after checking everything that has been done.
We'll be available when we need it.
Have a nice day.
Nasser from the Hello taam.
Great bank
Agents speak in English. Fast and easy process for French standards.
January 14, 2025
Unprompted review
Reply from Hello bank! France
Hello!
Perfect, thank you. 🥰
Si nécessaire, nos conseillers restent disponibles au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X (ex Twitter) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello ! 🌞
Sabrine de la Hello Team
App not available in Apple Store UK
I recently moved to UK temporarily and changed my Android to an IPhone. It happens that the Hello Bank app is not available for me in the Apple Store UK, and I cannot do any movement in my account through the computer.
January 1, 2025
Unprompted review
Reply from Hello bank! France
Hello Evandro,
I invite you to respond to our request for information sent today in order to take stock of your situation.
Good evening to you.
Fatia de la Hello Team.
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