so far after 3 months as a customer i find hello bank extremely user friendly, very easy to operate. The assistance is working perfectly.
Company replied
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See what reviewers are saying
L’appl ne fonctionne pas depuis hier et le site web est inaccessible: Access Denied You don't have permission to access… Service client injoignable.
Company replied
Face à une difficulté pour transférer les fonds de Orange Bank vers Hello Bank, notre correspondant Hello Bank, Cédric, m'a bien guidée, avec calme et professionnalisme. Merci à lui. Mme Françoise L... See more
Company replied
J'ai appelé Hello Bank suite à un dysfonctionnement de ma CB. Prise en charge de ma demande et solution trouvée immédiatement. Un conseiller agréable et à l'écoute. Merci beaucoup.
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Company details
Written by the company
Fluide ✓Rapide ✓Mobile … Gérez votre argent et vos comptes 24h24 en ligne ou sur votre appli. Hello bank! est l’offre 100% digitale de BNP Paribas.Vos dépôts & retraits de chèques et d'espèces sont gratuits dans les agences BNP Paribas ! Découvrez l'offre sans Condition de revenus, sans Durée d'Engagement et sans Frais cachés. Offre d'une vraie banque. Garantie BNP Paribas. Opérations sans frais.
Contact info
France
- hellobank.fr
4.1
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Amazing customer service
Very good bank, mobile app easy to use and more importantly customer service is amazing.
The only downside is that is not very English friendly so if you are a foreigner living in France but don’t speak good French, it might be complicated.
January 16, 2025
Unprompted review
Reply from Hello bank! France
Hello Ana!
Thank you for your kind comment and for your confidence in us. It is a pleasure to meet your expectations. ❤️🔥
If necessary, our advisers remain available at ☎️ 01-43-63-15-15 (free call) from 📅 Monday to Friday from 8 a.m. to 8 p.m. and on Saturday from 8 a.m. to 6 p.m., but also via social networks, if necessary, with a reply in⌚ time:
- - Facebook via Messenger: https://m.me/HelloBankEn/
-: X (ex Twitter): https://x.com/Hellobank_fr
Excellent day to you and see you soon to Hello!🌞
Nasser de la Hello Team.
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Very qu'il and repliable customer…
Very quick and repliable customer service.
Thanks to quentin prospect for his support.
December 10, 2024
Unprompted review
Reply from Hello bank! France
Hello Anonyme !
We're so glad that Quentin was able to help you !
And thanks a lot for these wonderful 5⭐ and for taking some time to let us know how you feel about our services ❤️🔥!
It means a lot to us !
If needed, our Customer Service remains at your disposal at this number 01 43 63 15 15, from 8am to 8pm - Monday to Friday and 8 am to 6pm on Saturday (toll-free number, billing according to your service contract and the country from which you are calling).
We're also available through social media :
- 💬Facebook via Messenger : https://m.me/HelloBankFr/
- 💬X ( ex Twitter ) : https://x.com/Hellobank_fr
Have a wonderful day 🌞!
Kind regards,
Ariana
Vous parle anglais très bien aussi.
December 4, 2024
Unprompted review
Reply from Hello bank! France
Hello Alan!
We speak English and French !
Heureux d'avoir pu vous renseigner dans la langue de votre choix. 😘
Merci pour votre aimable commentaire. 💘
Si nécessaire, nos conseillers restent disponibles au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X ( ex Twitter ) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello!🌞
Nasser de la Hello Team
Excellent service
Excellent service: comprehension rapide de ma question et de mon problème, rapidité dans la proposition de solutions. Efficace et professionnel
November 18, 2024
Unprompted review
Reply from Hello bank! France
Hello Roberto !
On ne cesse de le dire que nous sommes la Team la plus efficace des banques en ligne et vous ne faites que le confirmer.
C'est très plaisant.
Si nécessaire, nos conseillers restent disponibles au 01 43 63 15 15 (appel gratuit) du lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure :
- Facebook via Messenger : https://m.me/HelloBankFr/
- X ( ex Twitter ) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello !
Priscilia de la Hello Team
My whole experience has been good
My whole experience has been good, from opening my account, dealing with customer service representatives, to day to day managing my accounts through the app. I would thoroughly recommend, and for ease of use yet with a local presence I dont believe you can get better. I have been a customer with HelloBank for nearly 5 years.
November 9, 2024
Unprompted review
Reply from Hello bank! France
Hello Jacqueline !
Thank you for your feedback on our experience and thank you for your loyalty and trust.
If necessary, our advisers remain available at ☎️ 01-43-63-15-15 (free call) from 📅 Monday to Friday from 8 a.m. to 8 p.m. and on Saturday from 8 a.m. to 6 p.m., but also via social networks, if necessary, with a reply inless then 1 hour ⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X ( ex Twitter ) : https://x.com/Hellobank_fr
Excellent day to you and see you soon to Hello!🌞
Nasser of the Hello Team.
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The advisors are very available, competent
The advisors are very available, very dedicated and very close to the customer. In addition, they are competent !!
October 31, 2024
Unprompted review
Reply from Hello bank! France
Hello GUY O,
Thank you soo much for this kind review !
We are thrilled that you're satisfied with our services and team ❤️🔥 !
We strive to serve you better and continue to do everything we can to be up to your expectations 💪 !
If needed, our Customer Service remains at your disposal at this number 01 43 63 15 15, from 8am to 8pm - Monday to Friday and 8 am to 6pm on Saturday (toll-free number, billing according to your service contract and the country from which you are calling).
We're also available through social media :
- 💬Facebook via Messenger : https://m.me/HelloBankFr/
- 💬X ( ex Twitter ) : https://x.com/Hellobank_fr
Have a wonderful day !
Kind regards,
Ariana
it was a good experience with hello…
it was a good experience with hello bank because their team respond quickly
November 2, 2024
Unprompted review
Reply from Hello bank! France
Merci Sheikh md Shakil ! 🚀😊
Si nécessaire, nos conseillers restent disponibles au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure ⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello! 🌞
Chris de la Hello Team
very strange and bad customer service
I started to receive adds from hello bank.it Looked very interesting , so I started to apply for it,I started to have some issues so I wanted to go on live chat with customer service which never answered me for weeks . then finally I got in touch with them by phone at at 18:10 . she did not ask about my name or id or email,nothing,but she was quick to tell me that I can not get a bank account if I did not pay tax in France She was not very nice and she directly told me to my face if you don't pay taxes in France you can not have an account ,(what ? ) I had accounts in France before ,even if I pay tax in my other European country , I am retired (with good salary ) and I spend much time in France ( I stay at my Uncle's ) so it is cheaper for me to use French visa card with euroe then krona ,very very disappointed with Hello Bank services
October 1, 2024
Unprompted review
Reply from Hello bank! France
Hello Sam,
Navrée de vous lire. 😔
Nous avons des conditions d'éligibilité en effet, que je vous mets ci-dessous :
https://www.hellobank.fr/fr/ouvrir-un-compte/comment-souscrire/
Belle journée à vous. 🌞
Sabrine de la Hello Team
Very useful and user friendly…
Very useful and user friendly application, totally free of use no hidden costs for banking services. Customer service is very interested and helpful. Strongly recommended.
August 30, 2024
Unprompted review
Reply from Hello bank! France
Thank you so much for taking your precious time to share your Hello bank! experience. 💎
If necessary, our advisors remain available on ☎️ 01 43 63 15 15 (free call) from 📅 Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 6 p.m. but also via social networks, if necessary, with a response within the hour⌚:
- 💬 Facebook via Messenger: https://m.me/HelloBankFr/
- 💬 X (formerly Twitter): https://x.com/Hellobank_fr
Have a great day and see you soon at Hello! 🌞
Fatia from the Hello Team.
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Application et services excellents.
August 22, 2024
Unprompted review
Reply from Hello bank! France
Merci pour votre aimable retour d'expérience à nos côtés. 💜
Si nécessaire, nos conseillers restent disponible au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X ( ex Twitter ) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello! 🌞
Fatia de la Hello Team.
Hello Bank will not close my account…
Hello Bank will not close my account and send my money to National Australian Bank... I have been asking them for years!
August 10, 2024
Unprompted review
Reply from Hello bank! France
Hello Sam,
We're sorry to read about this situation, please contact us through your personal space so we can sort this situation out.
We're also sending you an information inquiry through Trustpilot to help you.
Have a good day.
Michael de la Hello Team
hello bank, inclusive bank? not really
hello bank, inclusive bank? not really
Attempt to open a bank account Hello, after contact with an advisor, regarding the Decision of the Defender of Rights MLD-2015-228 removing the title of civility, file a complaint (who, or, how, no response), same for the inclusive credit card (first name used for transgender people) no one knows anything, just tell me to make a complaint, I would look elsewhere, because a so-called inclusive bank does little better but not worse.
July 19, 2024
Unprompted review
Reply from Hello bank! France
Navré de vous lire Lio 😔
Je vous prie de bien vouloir répondre à la demande d'information envoyée ce jour afin que je puisse investiguer de mon côté SVP.
Belle journée à vous.
Chris de la Hello Team.
Disappointed
UPDATE...Hellobank are denying that they have agreed to pay the 80€ sign up offer!
It was fairly easy to set up, even though they repeatedly asked for the sale information, however, the 80€ introductory offer has not been forthcoming.
I asked about it when I first opened my account, and they advised it would be 20 days. Six weeks later, they have just advised it will be 20 days.
So, the jury is still out on their efficiency...
July 12, 2024
Unprompted review
Reply from Hello bank! France
Hello Alexandra !
Je comprends qu'à ce jour, vous n'avez pas encore reçu votre prime.
Afin de faire le point, je vous invite à contacter le service dédié au 0800848400 (appel gratuit).
Si vous souhaitez en discuter, vous pouvez répondre à la demande d'infos envoyée ce jour.
Bonne journée !
Priscilia de la Hello Team
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Reply from Hello bank! France
Hello Acharaf,
Merci à vous pour votre confiance ! Nous faisons de notre mieux pour répondre à vos besoins. 😁😁
Si nécessaire, nos conseillers restent disponibles au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X (ex Twitter) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello ! 🌞
Sabrine de la Hello Team
professionnel et efficace
Application hello pro et très interactive
Service messagerie: réponse immediate
July 4, 2024
Unprompted review
Reply from Hello bank! France
Hello Issam,
Merci pour votre super avis 😍 !
Nous sommes fiers de pouvoir vous proposer de bons services.
Si nécessaire, nos conseillers restent disponibles au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure⌚ :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X (ex Twitter) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello ! 🌞
Sabrine de la Hello Team
Very professional
Very professional, responsive allowed us to travel in very good conditions thanks to the quality of their service
June 25, 2024
Unprompted review
Reply from Hello bank! France
Hello Stéphane,
Merci beaucoup pour le partage de votre expérience !
Si nécessaire, nos conseillers restent disponible au ☎️ 01 43 63 15 15 (appel gratuit) du 📅 lundi au vendredi de 8h à 20h et le samedi de 8h à 18h mais également via les réseaux sociaux, au besoin, avec une réponse apportée dans l'heure :
- 💬 Facebook via Messenger : https://m.me/HelloBankFr/
- 💬 X ( ex Twitter ) : https://x.com/Hellobank_fr
Excellente journée à vous et à bientôt chez Hello ! 🌞
Michael de la Hello Team
I am happy so far with Hello Bank
I am happy so far with Hello Bank. But I do wish they would be available on "Google Pay" now "Google Wallet".
Any guess when this will be available?
June 24, 2024
Unprompted review
Reply from Hello bank! France
Hello RG,
Thank you for your comment. 😍
To assist you further in your requests, we remain available as needed.
Our advisors are available Monday to Friday from 8am to 8pm and Saturday from 8am to 6pm (excluding holidays).
By phone at 01 43 63 15 15 from France free call or you can contact customer service Hello bank! on +33 1 43 63 15 15 from abroad (non-tax call).
We are also available from the app’s chat function if you are a customer.
Have a nice day.
Nasser from the Hello Team
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I appreciate that great Bank
I appreciated that they helped me in a few moment. Very carefull and my problems are always solved without straining my nerves and waiting the responses up to the following days like I used to do so with other banks.
June 12, 2024
Unprompted review
Reply from Hello bank! France
Hello giorvani madienguila,
We are delighted that our bank has met your expectations 😉 !
Making you happy makes us happy 🤩 !
If necessary, our advisors remain available at ☎️ 01 43 63 15 15 (free call) to 📅 Monday to Friday from 8am to 8pm and Saturday from 8am to 6pm but also via social networks, if necessary, with an answer provided within the hour⌚ :
- 💬 Facebook Messenger : https://m.me/HelloBankFr/
- 💬 X ( ex Twitter ) : https://x.com/Hellobank_fr
Have a nice day 🌞.
Sydi de la Hello Team.
VERY Inneficient Support
I've been reporting a technical issue with their cashback program for two months now, and the support team consistently fails to review my previous messages to understand the context. Each response comes from a different person who seems completely unaware of the issue!
I contacted their technical support through a form and received a very generic response, then I never received a reply to my follow-up message.
If they can't resolve a minor issue involving just a few euros, why should I trust them to manage larger amounts of my money???
May 1, 2024
Unprompted review
Reply from Hello bank! France
Hello Guilherme,
Sorry to read you 😔
Please respond to the request for information sent today📧 so that I can investigate on my side please.
Nice day to you. 🌞
Nasser from the Hello team.
Reply from Hello bank! France
Hello Alleno !
Beware of a person too competent, she may lack humanity, I assure you we know how to do both😉.
Thank you for your feedback and your trust. 💚
If necessary, our advisors remain available at ☎️ 01 43 63 15 15 (free call) from 📅 Monday to Friday from 8am to 8pm and Saturday from 8am to 6pm but also via social networks, if necessary, with an answer provided within the hour⌚ :
- 💬 Facebook via Messenger: https://m.me/HelloBankFr/
- 💬 X ( ex Twitter ) : https://x.com/Hellobank_en
Excellent day to you and soon at Hello!🌞
Nasser from the Hello Team
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