Bonsai Reviews 624

Sawyer handled my difficult questions and helped me understand how to fix my invoicing issue. He was kind, accurate and funny!

Sawyer was so helpful and quick with responding to my issue! I always have a great experience with Bonsai Support, they are not only kind, but intelligent and timely. Thank you!

Our team uses Bonsai to manage projects for our clients. It's simple to use and helps us stay organised and on track with deliverables. One key feature we love is the time tracking and project budgets, which lets our team see how each project is tracking financially against our forecasted and actual targets.

I've really enjoyed using Bonsai for the last 4 months. The constant updates are great and exactly what I'm looking for. When I have an issue, customer service is on top of it and even did a quick software update to address something I was dealing with. Really enjoy logging in every day to manage my business in one spot.

Really clunky and not ready for primetime. Overpriced and the support you get from their team is below minimal. Their crm platform is barely usable and forget to import data from any other service, as their import tool is super buggy and it will create a new company for every contact you enter,even if you have the same company already entered in the system. Additionally you can't delete contacts once they are entered in the system. I feel like I have been robbed of $200.

I love the customer service Hello Bonsai's team provides. Not only are they knowledgeable and courteous, but you get to know them by name. If they don't know how to help you, they will bring it back to the team. They're very well organized.

I reached out to customer service with my issue and not only was I pleased with a swift response, sawyer fixed the issue. Great customer service is rare these days, and I appreciate it. I am sure if I had a need for this service, It would be fantastic. Thank you.

The support with Bonsai is always amazing. Sawyer wa fantastic. You can tell they care about each and every one of their customers. They are extremely knowledgeable and can assist with minimal back and forth. I'm still a happy customer and plan to be one for a very long time

Sawyer, found exactly what I was looking for a solution too. This was not an automated response. Very happy with Bonsai's customer service.

Quick and easy to get started, I'm satisfied!

Sawyer was polite, professional, and helpful!

I have an $800 payment that is trapped in my Bonsai account with no options for reliable support. I keep receiving the same automated responses from their team, with no clear instruction on how to resolve the issue. I am EXTREMELY irritated at their lack of responsiveness over the last week. Be warned: DO. NOT. USE. THIS. SOFTWARE!!!!

Great lunch

I signed up- and was charged for years with 0 email communication and no way of canceling.

I had a billing dispute that was handled professionally and immediately. Very refreshing!

Unauthorized Charges to my Card

I was refunded, amazing support but they charged me for items I did not purchase.

One of my clients accidentally disputed with their credit card company a charge they paid via my Bonsai invoice—the client didn't recognize my company name. The client was very apologetic and Dorian at Bonsai was fantastic at walking me through the process to file a counter-claim. I was afraid I'd have to do lots of back and forth with banks, but Bonsai was a great advocate for me and took care of everything.

Bonsai has been great in helping us refine our projects and tasks. Whenever we have had a query about how things work, or how we can do something, the customer service team have been instantly on-hand to provide solutions, support, or updates for the future.

Reliable program and excellent customer service.