Hellotickets Reviews 3,647

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for being smooth, well-paced, and very personal, with many highlighting the excellent communication and helpful staff. People often found the user experience to be easy and hassle-free, appreciating the clear information and timely delivery of tickets. However, some customers also noted issues with the ordering process, particularly regarding ticket delivery and format, with a few experiencing delays or difficulties accessing their e-tickets. There were also mentions of prices being higher than expected or concerns regarding unconfirmed event dates.

What people talk about most

Order

Users describe ambiguous interactions with order. While some customers report an easy ordering process and... See more

Service

People report positive experiences with service. Many customers praise the warm, friendly, and efficient... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding prices super easy and reasonable, even... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers found the process of buying,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process smooth, well-paced,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to purchase tickets. Bought tickets for the Vegas Knights ice hockey team Vs Vancouver Canucks. The stadium map and seating plan made it easy to find where seats were available and the prices. A... See more

Company replied

Rated 4 out of 5 stars

I was a bit concerned the nearer to the date we got and I hadn't received the tickets for Alex Warren. The day before he concert, I emailed and got a reply within 10 minutes, confirming everything w... See more

Company replied

Rated 4 out of 5 stars

I got my tickets on time. I did have some worries when the tickets were not there and the answers I was getting were obviously automatically generated and sounded like ‘don’t worry we’re dealing with... See more

Company replied

Rated 4 out of 5 stars

Hello Tickets is a reliable organisation for buying tickets. They replay to all your questions in a helpfull way. Sorry for all our questions because we received our tickets only 2 days in advance wh... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

Find tickets for events in the United States and London at the best price. Broadway, NBA, concerts... Millions of tickets instantly available.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was an amazing experience !!

Was an amazing experience !!
My kids and I were so happy to see the game !
The processus with Ticketmaster was so easy and simple !!

April 12, 2026
Hellotickets logo

Reply from Hellotickets

Thank you for sharing your wonderful experience! 

We're thrilled to hear you and your kids enjoyed the game and that the process with Ticketmaster was easy and simple. 

We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Everything went smoothly from booking…

Everything went smoothly from booking to the trip itself. I’m very satisfied with the service and would definitely recommend this company.

April 12, 2026
Hellotickets logo

Reply from Hellotickets

Thank you for sharing your experience! We're delighted to hear everything went smoothly from booking to your trip and that you would recommend us. We hope to see you again soon for new adventures in Hellotickets.

Mariana Y.

Rated 5 out of 5 stars

Easy to use service

Easy to buy and receive the tickets and good customer service. I will use these guys again

April 10, 2026
Unprompted review
Hellotickets logo

Reply from Hellotickets

Thank you for your kind words! We're glad you found our service easy to use and appreciated our customer support. We look forward to helping you with your next event.

We hope to see you again soon for new adventures in Hellotickets

Mariana Y.

Rated 5 out of 5 stars

Pretty easy order process

Pretty easy order process, with very good availability guides and Indicators ( sear maps etc).
Really appreciated their email communication letting me know my tickets were ready for download..

April 12, 2026
Hellotickets logo

Reply from Hellotickets

Thank you for your feedback! We're glad you found the order process easy and appreciated our availability guides and email updates. We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Tickets arrived as promised

Tickets arrived as promised
Very good seats, Thankyou!

April 6, 2026
Hellotickets logo

Reply from Hellotickets

Thank you for your feedback! We're delighted to hear your tickets arrived as promised and that you enjoyed very good seats. We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Review

All was great and explain about security, responsability and attitude to home team. Definatly choose to visit another country and watch football game with this seller.

April 12, 2026
Hellotickets logo

Reply from Hellotickets

Thank you for sharing your experience and for highlighting our focus on security and responsibility. We're glad you enjoyed the match and look forward to welcoming you again for more football adventures in new countries!

Elsa A.

Rated 5 out of 5 stars

Great experience at Anfield stadium

Great experience. Tickets on Time with a first whatsapp contact a couple of days ahead the match. Everything went well!

April 11, 2026
Hellotickets logo

Reply from Hellotickets

Thank you for sharing your great experience at Anfield stadium! We're glad to hear your tickets arrived on time and that our WhatsApp contact made things smooth for you. We hope to see you again soon for new adventures in Hellotickets

Elsa A.

Rated 5 out of 5 stars

Really simple process to buy the…

Really simple process to buy the tickets.
Had a great time at the game

April 12, 2026
Hellotickets logo

Reply from Hellotickets

Thank you for sharing your experience! We're delighted to hear that buying your tickets was easy and that you had a great time at the game. We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Happy moments in Barcelona

Very refreshing experience in a hot sunny day! Good quality.

April 11, 2026
Hellotickets logo

Reply from Hellotickets

Thank you for sharing your experience! We're delighted you enjoyed a refreshing day in Barcelona and appreciated the quality. We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 4 out of 5 stars

Couldn’t be happier …

Couldn’t be happier … bought my ticket shortly before arriving to enjoy the World of Coca Cola …

April 11, 2026
Hellotickets logo

Reply from Hellotickets

Thank you for sharing your experience! We're delighted you could get your ticket quickly and enjoy the World of Coca Cola. We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars
Hellotickets logo

Reply from Hellotickets

Thank you for your feedback! We're glad to hear you found the process very simple and fast. We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Brilliant communication and service

I bought tickets for Tame Impala in Lyon through Hellotickets after it sold out on line. We live in the UK, the concert was in France. It felt risky buying resell tickets, but I shouldn’t have worried, it went perfectly, the communication was excellent, would definitely recommend.

April 10, 2026
Unprompted review
Hellotickets logo

Reply from Hellotickets

Thank you for sharing your experience! We're delighted to hear that everything went perfectly and that our communication made your ticket purchase easy and worry-free. We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 1 out of 5 stars

I have purchased Celine Dion tickets…

I have purchased Celine Dion tickets for Paris today and have received no tickets or reassurance on this matter I have emailed and have had no reply

April 10, 2026
Unprompted review
Hellotickets logo

Reply from Hellotickets

Hello,

Unfortunately, we have not been able to locate your purchase as you have not provided any information that would help us identify it.

If you have actually made a purchase with us, please contact us and we will assist you as soon as possible.

The Hellotickets Team.

Rated 5 out of 5 stars

New York Knicks at MSG

The actual experience was amazing. The system to receive the tickets was faultless. We had no issues at all.

April 9, 2026
Unprompted review
Hellotickets logo

Reply from Hellotickets

Great,

Thank you very much for your kind words.

Best regards from the entire Hellotickets team.

Rated 5 out of 5 stars

Very good one!

Tickets were received a week before the game.

April 5, 2026
Hellotickets logo

Reply from Hellotickets

Thank you for your feedback! We're glad to hear you received your tickets well in advance and had a great experience. 

We hope to see you again soon for new adventures in Hellotickets

Elsa A.

Rated 3 out of 5 stars

The time to receive my tickets was too…

The time to receive my tickets was too long otherwise it’s was good

April 5, 2026
Hellotickets logo

Reply from Hellotickets

Thank you for your feedback.

The timing for ticket delivery is determined by the event provider and, for high-demand events, tickets can be released up until the day of the event.

We understand this can be inconvenient, but we always guarantee that tickets will arrive in time for your booking.

We look forward to seeing you soon for new adventures with Hellotickets.

Elsa A.

Rated 4 out of 5 stars

The ticketing process was smooth so do…

The ticketing process was smooth so do not have any doubts about trusting this site.

The only downside was the appalling view you get in the Arthur Waite stand at Selhurst Park with the media gantry and roof obscuring a lot of the view. But the atmosphere made up for that.

April 9, 2026
Unprompted review
Hellotickets logo

Reply from Hellotickets

Thank you for sharing your experience! We're glad to hear the ticketing process was smooth and that you enjoyed the atmosphere at Selhurst Park. 

We appreciate your feedback about the view and will keep it in mind for future improvements. 

We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Amazing

Amazing! Tickets arrived on time. Everything went smooth

April 9, 2026
Unprompted review
Hellotickets logo

Reply from Hellotickets

Thank you for sharing your experience! We're delighted to hear your tickets arrived on time and everything went smoothly. 

We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Good reliable experience

Good reliable experience

April 4, 2026
Hellotickets logo

Reply from Hellotickets

Thank you for sharing your positive experience with us! 

We're glad you found our service reliable. 

We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Lovely journey and lovely place to…

Lovely journey and lovely place to visit. Thanks for emanuel for guiding. He was very kind and supportive for all of ones in the group.

April 8, 2026
Unprompted review
Hellotickets logo

Reply from Hellotickets

Thank you for sharing your experience. We’re delighted you enjoyed your journey and visit. We hope to see you again soon for new adventures in Hellotickets.

Mariana Y.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look