I booked my ticket for the Flamengo match at Maracanã through Hellotickets, expecting nothing more than a simple online purchase. What I found instead was an extraordinary level of care and organ... See more
Company replied
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Assistere ad una partita del Manchester United all’Old Trafford è stato emozionante! Tutto ha funzionato, anche il servizio clienti ha risposto ad ogni domanda con molta gentilezza. Consigliato 👍🏻
Company replied
I purchased tickets for the match Manchester utd vs Everton. I asked Hellotickets for some information about the football matches rules in England and I received prompt, useful and kind answers. Ever... See more
Company replied
DO NOT BUY ANYTHING FROM THIS SITE AT ALL. I BOUGHT TWO TICKETS. ONE FOR ME AND ONE FOR A FRIEND OF MINE WHO CAN’T COME, SO I ASKED TO CHANGE THE NAME ON HER TICKET. THEY TOLD ME THERE'S NO WAY TO... See more
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Company details
Hellotickets
Written by the company
- I tuoi ricordi cominciano qui
- Scopri le migliori esperienze intorno al mondo
Contact info
Italy
- hellotickets.it
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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NON COMPRATE ASSOLUTAMENTE NULLA DA…
NON COMPRATE ASSOLUTAMENTE NULLA DA QUESTO SITO. SE MAI AVESTE UN PROBLEMA DI NON POTER UTILIZZARE IL VOUCHER O TICKET ACQUISTATO, NON C'E' MODO DI OTTENERE ALCUN RIMBORSO. NON ACCETTANO NESSUNA GIUSTIFICAZIONE E SEMPLICEMENTE RESPINGONO IMMOTIVATAMENTE OGNI RICHIESTA DI RIMBORSO. PESSIMO SERVIZIO E SOPRATTUTTO, MENEFREGHISTI E PER NULLA EMPATICI CON LE NECESSITA' DEI CLIENTI. MAI PIU'!!!!
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DO NOT BUY ANYTHING FROM THIS SITE AT ALL. IF YOU EVER HAVE A PROBLEM WITH NOT BEING ABLE TO USE THE VOUCHER OR TICKET YOU PURCHASED, THERE IS NO WAY TO GET A REFUND. THEY DO NOT ACCEPT ANY JUSTIFICATION AND SIMPLY REJECT ANY REQUEST FOR REFUND UNREASONABLY. BAD SERVICE AND ABOVE ALL, UNCARING AND NOT AT ALL EMPATHETIC TO CUSTOMERS' NEEDS. NEVER AGAIN !!!!
Dopo innumerevoli contatti avuti con il customer service sono riuscita ad ottenere il rimborso! Alla fine posso dire, un pò faticoso il tutto, ma il risultato c'è stato. Si sono comportati correttamente! Apprezzo molto!
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After countless contacts with customer service I managed to get a refund! In the end I can say, it was a bit tiring, but the result was there. They behaved correctly! Much appreciated!
January 1, 2024
Unprompted review
Reply from Hellotickets
Ciao Antonella,
Siamo spiacenti di sapere che la sua esperienza di acquisto non è stata soddisfacente,
Vorremmo semplicemente chiarire che l'attività da lei prenotata ha condizioni di cancellazione che non ci permettono di soddisfare la sua richiesta come indicato sul nostro sito web, quindi, purtroppo, non abbiamo potuto effettuare la cancellazione.
Grazie mille,
Il team Hellotickets
I had a good experience with hello…
I had a good experience with hello tickets tour operator, staff competent and professional.
Before my arrival I' ve been told of one tour booked was cancelled which I've had a full refund within 5 working days.
I can definetely reccomand them.
December 27, 2023
Reply from Hellotickets
Hi Michela,
Wow, we are thrilled that everything went so smoothly and you were so satisfied! Thank you so much for sharing your experience.
Best regards.
Victor
Reply from Hellotickets
Fantastic Claudia,
We are so glad that your experience was great.
The Hellotickets team.
Victor
Good provider
December 20, 2023
Unprompted review
Reply from Hellotickets
Eccellente Roberto!
Grazie per la sua recensione, siamo lieti che tutto sia andato alla perfezione.
Cordiali saluti!
Vittorio
Simple, easy and efficient!
December 10, 2023
Reply from Hellotickets
Fantastic Catalin,
We are so glad that your experience was great.
The Hellotickets team.
Victor.
Jorge was fantastic and very…
Jorge was fantastic and very professional
She explained us everything
October 21, 2023
Unprompted review
Reply from Hellotickets
Fantastico Roberto,
Siamo lieti che abbia avuto un'esperienza fantastica.
Il team di Hellotickets.
Victor.
Reply from Hellotickets
Fantastico Caterina,
Siamo lieti che abbia avuto un'esperienza fantastica.
Il team Hellotickets.
Victor.
The Garden as its best
L’ambiente del MSG! La partita… è stato tutto meglio di come ci si poteva immaginare.
October 15, 2023
Reply from Hellotickets
Pierpaolo,
A nome del team Hellotickets vorremmo ringraziarla per aver trovato il tempo di condividere la sua esperienza con noi. Grazie mille :)
Cordiali saluti,
Victor.
Tour guidato da NY to Washington con…
Tour guidato da NY to Washington con ritorno a Philadelphia ottimo e bene organizzato
October 11, 2023
Unprompted review
Reply from Hellotickets
Grande Roberto,
Grazie mille per le sue parole.
I migliori saluti da tutto il team Hellotickets.
Victor.
All easy e perfect
September 22, 2023
Unprompted review
Reply from Hellotickets
Great, Gennaro.
Thank you very much for your words.
Best regards from all the Hellotickets team.
Ángela P.
Reply from Hellotickets
Tania,
Essere parte di un bel ricordo è uno dei nostri principali obiettivi. Siamo molto felici che la sua esperienza con Hellotickets sia stata positiva. La ringraziamo molto per la sua fiducia e la sua opinione.
I nostri migliori saluti,
Victor.
Amazing discovery tour
The tour was absolutely amazing. Amy was the perfect guide - she knew so many things and showed us around while also entertaining us. She would ask us questions on HP and engage with each and every one of us in a very polite and friendly way. She taught us facts we would have not discovered otherwise. My friends and I are absolutely glad to have chosen this tour and would totally recommend it.
August 10, 2023
Unprompted review
Reply from Hellotickets
Hello Giorgia,
What a pleasure to read your comment! At Hellotickets we do everything we can to ensure that our customers have an unforgettable experience, and your opinion helps us to know that we are on the right track.
We were delighted to leave you a good memory.
Best regards,
Victor.
Beatuiful and amazing
August 14, 2023
Reply from Hellotickets
Daniele,
On behalf of the Hellotickets team we would like to thank you for taking the time to share your experience with us. Thank you very much :)
Best regards,
Victor.
Esperienza fantastica
Accesso allo stadio semplice, una t-shirt omaggio con partner Jeep, (my car in Italy)... wonderful experience for my family...
August 2, 2023
Unprompted review
Reply from Hellotickets
Guido,
Essere parte di un bel ricordo è uno dei nostri obiettivi principali. Siamo molto felici che la sua esperienza presso Hellotickets sia stata positiva per la sua famiglia. La ringraziamo molto per la sua fiducia e la sua opinione.
Cordiali saluti,
Sofia
Gorgeous!!!
July 15, 2023
Unprompted review
Reply from Hellotickets
Thank you very much for your words.
Greetings from the entire Hellotickets team.
Amaya B.
They better consider real trouble and…
They better consider real trouble and be flexible.
April 6, 2023
Reply from Hellotickets
Hello,
We are sorry to hear that your purchase experience was not satisfactory,
Unfortunately we can't give you a different answer to the one we have already given you, but we remain at your disposal for any questions you may have.
Hellotickets Team
All perfect 👍🏻 🔝
March 1, 2023
Qualcosa di unico
Qualcosa di unico , per il match che ho assistito Miami Heat vs Boston celtic…e per la sicurezza del biglietto di Hello tikest
January 23, 2023
Unprompted review
Reply from Hellotickets
Luigi,
That we are part of a beautiful memory is one of our main objectives. We are very happy that your experience in Hellotickets has been positive. Thank you very much for your trust and your opinion.
Best regards,
Dayana
Reply from Hellotickets
Hi Andrea,
Wow, we are thrilled that everything went so smoothly and you were so satisfied! Thank you so much for sharing your experience.
Best regards.
Augusto G.
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