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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were let down by their experience overall. Many people reported unexpected charges, typically for £40.56, appearing on their bank accounts for subscriptions they did not recall initiating. Customers frequently expressed confusion about the source of their card details, with some even experiencing charges on newly issued cards. Numerous banks intervened by blocking these unexpected payments and often requiring customers to cancel their cards to prevent further issues. However, some people who contacted the company successfully had their unexpected subscriptions cancelled and received refunds.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many reporting unexpected charges of £40.56 from their... See more

Subscription

Users describe negative interactions with subscription, with many reporting unauthorized charges and... See more

Refund

Customers consistently note ambiguous experiences with refunds, with some reporting quick and successful... See more

Cancellation

Clients share negative opinions on cancellation, with many reviewers reporting that they had to cancel their... See more

Website

Consumers express significant dissatisfaction with the website, often encountering issues such as being... See more

Reviews shaping this summary

Rated 1 out of 5 stars

these criminals helpinone.com tried take money from my account my bank STOPPED IT REPORTED THEM TO FRAUDONLINPOLICE .GOV, Pathetic helpinone.com disgusting thieves ,but law is onto them ,able to track... See more

Rated 1 out of 5 stars

Tried taking money out of my bank account twice - £40.56 each time, never heard of them and haven't subscribed to anything yet had 2 emails from them saying they'll take payment monthly - contacted Ll... See more

Rated 1 out of 5 stars

Complete Scam !! Need a fraud investigation . Tried for two similar amounts last 48 hours from my account? How did they get my card details ? My bank details ? Etc. They are absolute Low Life and sho... See more

Rated 1 out of 5 stars

Just had this issue this morning, £40.56 taken out of bank account, I rang helpline (0800 0418781), was advised that I had signed up a few days earlier, not sure how?, however assistant was vey helpfu... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

103 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(103)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Same as comments below.

Same as comments below.
Initially a pending payment of £40.56. Never heard of this company. My bank, Halifax, saying its a legit payment which it isn't so am now fighting to get the money back, but they have cancelled future payments. Unsure where this originated from

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

I’ve just been scammed for £41 but the…

I’ve just been scammed for £41 but the bank can’t do anything until the payment moves from pending. I’ve never heard of this company or ever signed up for anything with them. Apparently it’s a regular payment that’s been set up. How can they do this? Beware all.

May 24, 2025
Unprompted review
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Rated 1 out of 5 stars

I had never heard of Helpinone(AKA All…

I had never heard of Helpinone(AKA All Content also AKA All Forge Media Ltd)
I was shocked to see that I had been "subscribed" to their "service" with a monthly charge of £29.99 and a pending charge of £29.99.This was done WITHOUT my knowledge and/or consent.
I immediately contacted my credit card provider who are refusing this "companies" payment requests and have refunded me the already taken £29.99,my credit card company are claiming the money back from this "company"
I have contacted the Information Commissioner's Office and commenced a formal complaint against this "company" for breach of the GDPR.
This "company" don't appear to be a business regulated by the Financial Conduct Authority(Source; Financial Ombudsman Service)
I have lodged formal complaints with Action Fraud & the ICO

January 11, 2025
Unprompted review
Rated 1 out of 5 stars

Debited my card with £29.99

Debited my card with 29.99. No idea who they are or what they do. This is a scam. If this happen to you call your bank, report it and change your Credit/Debit Card as they have set up a monthly charge and will fleece you even more.

April 27, 2025
Unprompted review
Rated 1 out of 5 stars

Fraud company reported

Never heard of company and they took 29.99 off my credit card and set up subscription.Never used website but somehow they have stolen my card details

April 21, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAMMERS

Never heard of company, never signed up for free trial and certainly didn’t agree to £29.99 being taken from my account. My bank are currently looking into it and I hope I get my money back

April 11, 2025
Unprompted review
Rated 1 out of 5 stars

😡🤬 literally scam lucky I don’t put my…

😡🤬 literally scam lucky I don’t put my money in the account they are trying to take money from. two concurrent attempts to steal from me , Monday they tried to take out £22.99 Tuesday, attempted to take out £29.99 I have already contacted the fraud team from my bank and are now looking into the case .

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

I have been conned with this i was…

I have been conned with this i was frustrated using a car charger and thought I was giving my details for this and not helpinone. No idea who they are.
I used the scan the code on the charger.
I'll be on to the bank tomorrow.

Totally Scam.

March 16, 2025
Unprompted review
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Rated 1 out of 5 stars

helpinone.com = fraud / scam

No idea who they are, but they tried twice to take £29.99 from my debit card. Bank stopped payment as it clearly is a well known scam.

March 8, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!!!

SCAMMERS!!!! woke up to £29.99 taken from my account this morning!! I have never heard of this company and have no idea who or what they are or how they got my details!!! Beware everyone !! Now reported to my bank !! God only knows what they would have done next!! Probably emptied my bank account !! Scum

March 4, 2025
Unprompted review
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Rated 1 out of 5 stars

Helpinone £29.99 scam fee blocked by my card co..

£29.99 fee was blocked by my credit card company (Newday/John Lewis) who were on the case straightaway. I have never interacted with Helpinone and have no idea how they got my card details. They did respond to my email to cancel/remove all details. WORSE was to come.. same day i got a scam text from 66061 claiming to be Newday wanting me to complete a 5 question survey about how Newday had handled my call with them?!?.. although message said survey was free APPARENTLY it is a high cost text scam that bills you £750..

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent website

A £29.99 payment to helpinone.com appeared on our bank account last night. I googled the company and received a warning from my antivirus that it was a malicious website. We have no idea how they got our debit card information, we haven't received any emails like a previous reviewer or added card payment to any apps. Fraud at our bank advised they had set up a monthly subscription somehow.

February 16, 2025
Unprompted review

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