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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were let down by their experience overall. Many people reported unexpected charges, typically for £40.56, appearing on their bank accounts for subscriptions they did not recall initiating. Customers frequently expressed confusion about the source of their card details, with some even experiencing charges on newly issued cards. Numerous banks intervened by blocking these unexpected payments and often requiring customers to cancel their cards to prevent further issues. However, some people who contacted the company successfully had their unexpected subscriptions cancelled and received refunds.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many reporting unexpected charges of £40.56 from their... See more

Subscription

Users describe negative interactions with subscription, with many reporting unauthorized charges and... See more

Refund

Customers consistently note ambiguous experiences with refunds, with some reporting quick and successful... See more

Cancellation

Clients share negative opinions on cancellation, with many reviewers reporting that they had to cancel their... See more

Website

Consumers express significant dissatisfaction with the website, often encountering issues such as being... See more

Reviews shaping this summary

Rated 1 out of 5 stars

these criminals helpinone.com tried take money from my account my bank STOPPED IT REPORTED THEM TO FRAUDONLINPOLICE .GOV, Pathetic helpinone.com disgusting thieves ,but law is onto them ,able to track... See more

Rated 1 out of 5 stars

Tried taking money out of my bank account twice - £40.56 each time, never heard of them and haven't subscribed to anything yet had 2 emails from them saying they'll take payment monthly - contacted Ll... See more

Rated 1 out of 5 stars

Complete Scam !! Need a fraud investigation . Tried for two similar amounts last 48 hours from my account? How did they get my card details ? My bank details ? Etc. They are absolute Low Life and sho... See more

Rated 1 out of 5 stars

Just had this issue this morning, £40.56 taken out of bank account, I rang helpline (0800 0418781), was advised that I had signed up a few days earlier, not sure how?, however assistant was vey helpfu... See more


Company details


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1.2

Bad

TrustScore 1 out of 5

103 reviews

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No history of asking for reviews

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1.2

All reviews

(103)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam. Sent as spam in an email from child's martial arts club. Tricks you into believing it's the club subscription. Cancelled as soon as we realized and emailed them, no correspondence back. No refund. This is literally just a phishing scam. AVOID.

February 5, 2025
Unprompted review
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Rated 1 out of 5 stars

I downloaded the app to try it

I downloaded the app to try it. To use it you have to subscribe to get the 7 day free trial. After checking it out I decided it's not for me. I cancelled the service. Despite that they took a payment of £29.99 not once but twice. Be careful of this company before you sign up

January 31, 2025
Unprompted review

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