Helvetus® Reviews 

Fast delivery. I received what I expected. Thanks

Sells cheap alix junk at markup. Sent me the wrong item (clearly marked with a label as red!) , then tried to gaslight me that it was just "monitor color discrepancy" why they sent me a RED model instead of ORANGE.

Did not agree to refund me until I opened a dispute. Then agree, claim they processed refund, and 3 weeks later still no money.

AVOID AT ALL COSTS

Perfect replacement strap for my Longines

Ordered a 20mm strap for my NTTD seamaster. it doesnt even fit. They making me pay for my return shipping to switzerland when the strap was dropshipped from china.

Ordered the Omega 007 deployant mesh strap. The listing offers it in 18mm. What was delivered was a 2 piece non-deployant bracelet. They claim the deployant doesn’t come as 18mm but the listing mentions that NOWHERE. Returned, long since deliverers according to tracking and yet still have not received my refund

Horrible products drop shipped from Alibaba at a 600% markup. My strap didn't even fit my watch due to a manufacturing error. They wouldn't issue a refund without me paying to ship the piece of crap to Switzerland (they ship directly from Alibaba but take returns to Switzerland). Why should I have to pay to return a non-functional product? They should pay. And why do they even want it back? I sent them a video of the problems. There is nothing for them to investigate. My only thought is that they are probably going to resell it to another unsuspecting customer. They are horrible. Don't buy from them!!!!

This company is a sham, they drop ship watch straps from China that they masquerade as being high quality Swiss made. You can get the same watch straps they sell direct from Alibaba at a 1/10 the price they charge. BUYER BEWARE Shame on them for taking advantage of people.

Right after I placed my ordered I noticed a discrepancy in pricing and discounts. I contacted the company prior to my order was shipped, literally 15 minutes after I ordered it. They claimed they already shipped which wasn't true, and threatened me that if I were to file a dispute with American Express it would turn out in their favor and Amex would revoke my card. Upon the items I ordered arriving, I noticed everything was China produced and shipped and the quality wasn't what they advertised. Also, one item was wrong, another one missing, and they claim again they have "proof" they shipped everything. I have pictures and all communications ready to provide to Amex.

I bought a leather watch strap for €125. When it arrived, there was visible glue on the inside of the strap, which clearly shows poor workmanship and low quality. Despite the high price, the product appears to come directly from China and does not match the quality one would reasonably expect.

I asked for a replacement without glue, but customer service insisted that the strap was ‘perfectly fine’ and refused to acknowledge the defect. I then wanted to return it, as their website clearly offers returns as an option. However, they told me I could not return it because they claim the strap was ‘custom-made and personalized’ for me — even though I ordered a standard model that is openly available in their online stock like any other strap. They justified this by citing European consumer law, stating that personalized items are excluded from returns.

In my view, this is misleading and unfair: they sell a standard product, deliver low quality, and then hide behind a false ‘custom-made’ argument to block returns. It is a scam

This strap was a complete letdown. First, it does not include a buckle, which was not made clear at purchase. Second, despite being marketed as a premium product, it shipped from China, not what I expected for a strap positioned for luxury watches.
The quality is cheap and flimsy, nowhere near what should ever be paired with a Rolex GMT-Master II. The rubber feels low-grade, the finishing is poor, and it inspires absolutely no confidence. I would never risk putting this on my brand-new Rolex GMT.
To make matters worse, returning it is unreasonable. You’re forced to pay $25+ USD out of pocket just to send it back, which feels punitive given the poor quality. At that point, the return almost isn’t worth it.
Overall, this product is overpriced, poorly made, and misleadingly presented. If you value your watch at all, look elsewhere.

Good quañity ar right price, good rime of response

Fast, reliable and great quality

Outstanding quality. Great look. Perfect sizing.

This is a scam company, they buy from aliexpress cheap and sell it as swiss brand. It is a scam company

Oh dear, I’ve been caught.

Cheapest quality, drop-shipped rubbish.
Poor rubber, poor nasty buckle.

The tool i paid £16 for was also the poorest quality worth a few pence.

Pick this up on Ali Express for a tenth of the cost.

Horrendous company. No shipping information provided until requested. Courier has bugs on their website so cannot be contacted. Goods not delivered. Complete waste of money. Frustrated I did not search for reviews beforehand, as this experience aligns with many others

Buy from this company if you wish. But please be aware you will not get your money back if anything goes wrong.
AI responds to Customer Support emails and no way of talking to anyone. They sent me the wrong strap but no way they would issue refund. You are better off buying from eBay or amazon where you are protected.

They claim to be from Luzern!
I honestly think that there are fair quality products coming from China, but I do not appreciate to be misleaded.
The purchase was on the 29 of December, this is wtitten on the 13th of January and I still did not get the item I handsomly paid for.
If I bought from Temu I would have pais 10% of the price and would have received it much faster.
Chinese for Chinese, I would go for a patriotic one next time.

I purchased a replacement rubber strap for my Omega Planet Ocean. It came on time, and was as advertised. It is a very high quality strap. I would have no qualms about ordering straps in the future from your company.

The worst experience I have ever had with any company. They provided me with a strap that they claimed on their web site would fit my watch and when I received it the fit was not right. They did not take responsibility and asked me to ship the watch band back at my expense which was almost as much as the band itself. They then promised to send me the correct size watch band which I never received. They kept saying they would check the shippers tracking and I never received a proper response to the tracking. They then promised to refund my money and claimed they could not do that until it ran through Visa's processing system. It is now going on four months and I have not received my refund or reimbursement for my expenses.