Helvetus® Reviews 

I am extremely disappointed with how my recent issue regarding my order and how it has been handled. My order was dispatched on 31 December and still has not arrived. I was told a tracking number would be provided, but it never was.

After waiting several months with no resolution, I requested a refund. This was refused while the company continues to contact the courier. It has now been over two months and I have received no meaningful follow-ups to my emails. The lack of communication and transparency is unacceptable.

I have been dealing with Mia, who has repeatedly restated the same information without offering a practical solution or escalation. The continued delays and poor customer service have caused significant frustration.

I have repeatedly requested that this matter be escalated to management, but this has not been done, forcing me to submit a formal complaint. The lack of communication and accountability is unacceptable.

Terrible strap. Could not fit on my Vacheron.complete garbage. Stay away

Just as described

I ordered a relatively expensive strap - and received a low quality crap from China.
They gave a a return address PO Box in Switzerland to where I shipped in my own cost. A week later they confirmed that they have received my return and refunded my payment to the card I used. That was 8th Jan 2026 and so far (2nd March) no money has arrived to my bank. Since then I have asked few times, but they keep saying that all is paid and there is nothing they can do.
China conmen.

If I could do 0 stars I would. Received a Cartier watch strap, was not the correct size or colour from the website. It was returned on January 7th and I am still waiting for a refund, they claim it has been refunded but they are just giving me the run around. Scammers just after your money, don’t waste your time or your money!!!

Returned a rubber strap for a Cartier as it was not good quality. Despite numerous requests I have not been refunded even though they confirm its return. They even sent me a request to review them !. Muppets or just scammers.

I returned the watch strap and was told a refund had been issued on December 24. After several weeks the funds never appeared on my card. I had to email the company multiple times asking about the status of the refund, and each time I was assured everything was correct on their end and that the funds had already been sent.

Neither my bank nor I could locate the refund.

I ultimately initiated a chargeback through my credit card company. Only after the chargeback process began did the company confirm the refund had only been entered internally and was never approved or released to the card network, meaning no payment was ever sent back to my bank.

The card issuer investigated and the dispute was resolved in my favor.

I ordered 2 straps at two separate times. The first strap was the wrong size, and returning it would have been about 65.00 so far m stuck with it. The second time the buckle was the wrong color entirely and they claimed another one was hidden in the package and that I should look. Ridiculous, disorganized and terrible customer service.

Great quality bracelet, fast and reliable delivery

Chinese drop shipment SCAMMERS.
They ship from China, so it takes about 20 days to reach Europe, if it ever reaches. My package was sent via a closed courier company so I never got it. When I reached out for a refund or a replacement, I was told that they would have to get an official confirmation from the now bankrupted courier service in order to proceed with refunding my money.
thank God i used a credit card and the bank will give me refund.

Scammers. I laugh now. They sent fake strap off Ali express and another that didn’t even turn up.

They were very arrogant saying I wouldn’t get a refund. But after showing my credit card company all the bad reviews. They gave me a refund. So I was ok on the end. But please. Do not buy from
These guys. If you ignore this and buy from them then more fool you. Fake Ali express straps that don’t even fit your watch. Laughing stock.

The product was excellent. The tracking not so much.

If there was a zero marking that's what I would give, this company ! obviously they are only out to con people.
Bought a leather strap for my Panerai early January 2026, put it on the watch, wore it 4 times and the strap broke. complained to the company and was told it was misuse and wouldn't be covered under the lifetime guarantee ! Con merchants !!!!!!!!!!!!

I had a very disappointing experience with Helvetus.

I purchased two watch bracelets at a premium price, expecting quality consistent with their branding and positioning. Unfortunately, both items were defective. The black rubber strap clasp would not remain securely closed under normal wear, and the brown leather strap opened on its own during the first use, creating a real risk of my watch falling and being damaged.

Both bracelets were professionally installed by a jeweler, eliminating any possibility of improper handling.

In addition, the delivery time was significantly longer than expected, and there was no clear communication regarding shipping timelines. When I contacted customer support, the response focused on attributing the defects to “use-related circumstances” rather than addressing the product quality issues in a constructive way.

For a company positioning itself in the premium segment, the quality control, customer service, and overall experience fell well below reasonable expectations.

Based on my experience, I would advise potential buyers to proceed with caution.

I had a very bad experience with them.
Ordered a 20mm roadster strap for my Cartier didn’t even fit. The quality was so bad and so uncomfortable to wear . There is no way you can pay $149 and get the worst quality . The sales rep Mia ignored all my concerns and never fixed the issue by sending a better product

I’m sharing my experience to help other buyers think twice before ordering.

I purchased a watch strap from Helvetus with the expectation of receiving a quality product based on how it was presented online. Unfortunately, what I received did not match the premium image shown on the website. The material and finishing felt very low quality and looked mass-produced, far from what I believed I was paying for.

The biggest issue for me was the return process. After I contacted them to ask for a refund, the communication became slow and unclear. Despite following their instructions, I was not able to recover my money, which left me feeling frustrated and misled as a customer.

Because of this experience, I strongly recommend that people do serious research before buying. Check independent reviews, confirm the return policy, and be careful when purchasing from brands that present themselves as high-end without clear proof of quality or customer support.

I’m posting this so others can make a more informed decision and avoid going through the same situation I did.

Overpriced Chinese made products. Ordered a bracelet removal tool. Paid 89 dollars. Got information from Aliexpress that my product was on the way. Found the exact same product on Alieexpress for 24 dollars. So, they take 4 times the price for products they just order at Alieexpress and get shipped straight to you. Please buy from a legit dealer instead. This is just a scam.

SCAM – FRAUD - DO NOT BUY FROM THIS WEBSITE
Helvetus have a glossy website that makes you think you are buying a quality (expensive) Swiss made watchstrap.
I ordered two watchstraps both supposedly Swiss and genuine crocodile skin. What arrived in grubby plastic bags direct from the Chinese watchstrap manufacturer were two cheap cowskin watch straps (marked as such on the packaging and the straps themselves). I had paid Helvetus some A$366 for the two straps. Googling the Chinese manufacturers I see they sell the watchstraps for about $10.
I then had a battle with Helvetus as I wanted to return the watchstraps as I believed they were in breach of Australian Consumer Law. They kept calling the Chinese manufacturers “logistics partners” .
I struggled to get Helvetus to provide a return address even though they “guarantee” a full refund if you return the watchstraps. They only provided (grudgingly) a return address after I threatened legal action and to open a dispute with the Credit Card company.
I returned the items to their return address (which was the Aliexpress courier service in Sydney) and received tracking proof from Australia Post that the items were delivered. Helvetus claimed they processed a refund back to me – but I never received any refund.
It also appears thay they post false positive reviews of their products and company on websites such as Trustpilot.
They appear to be deceitful, liars, fraudsters and thieves.
You can buy better quality watchstraps as a fraction of the price from TEMU or Aliexpress, both of whom have far better customer service and returns policies than Helvetus.

I placed an order for a strap from Helvetus on the basis that its website describes it as a Swiss company. It sounded similar to Horus straps from which I have ordered several straps in the past.

However, Horus straps arrive in nice packaging, this was a joke. What arrived was a strap packaged just like $1 products from Temu.

Horus straps are high quality. This is clearly a $5 strap sold through fake marketing as a $130 strap. The quality of the Helvetus strap is poor with rough edges on the strap.

After emailing customer service, their initial reply states that the product had passed their quality control procedures and while they are a Swiss brand, the products are not stated to be made in Switzerland. So basically they are scamming customers and selling cheap nonsense under the banner of being a Swiss company. Let’s see if I manage to get a refund, otherwise I will simply make a chargeback claim through my credit card company as I don’t appreciate being scammed.

Scam fake liars, the strap was a cheap replica and didn’t even fit the watch, they said they would refund if I sent back at my expense but they didn’t refund and after chasing them many times I eventually went to the bank who finally got the refund but they lied throughout the whole process and tried to scare me so I wouldn’t go to the bank.