Heritage Parts Centre Reviews 

Purchased an SSI exhaust for approximately £3,000 which was delivered around 8 weeks late due to being out of stock.

The item remained boxed in my garage for a short period before being handed to a mechanic for installation, as the packaging appeared completely intact on delivery. There were no signs of damage to the box that would have prompted immediate inspection.

Following installation, a significant dent in the exhaust pipe was discovered. Given the condition of the packaging, this was clearly not caused during transit and must have been present prior to dispatch.

I contacted the supplier with photos and a full explanation, however the response was simply to refer to their terms and conditions, stating that any damage must be reported within 3 working days. Despite clarifying that this was not transit-related damage and requesting a review based on the evidence, no assistance was offered.

This is extremely disappointing, particularly given the value of the item. For a purchase of this level, I would expect a more reasonable and customer-focused approach rather than a strict reliance on policy without consideration of the circumstances.

Overall, a very poor after-sales experience and not what I would expect from a specialist supplier.

Have a great selection of parts. I have been getting bit for for. MK2 golf and T5 transporter from heritage parts for years now.
The last parts bought was a pair of gutter rails which was a large item was well packaged and a quick delivery for its size.

Super fast delivery from UK to US and great price, thank you

Easy to order online and quick delivery. Unfortunately some other parts I could not identify online, so tried phoning but the lines close dinnertime which is of no help. This meant ordering the parts elsewhere incurring a second delivery charge which could have possibly been avoided with better phone availability.

Very efficient service. Even when the product was out of stock they were upfront about how long it was going to be and even had it delivered before the estimated time.

Great service and excellent product delivered on time

Exemplary efficiency. Thankyou.

Fast delivery. Good prices

Very bad quality of the keys. The keys are not original and do not fit to my VW Beetle lock.

Excellent price , excellent delivery , and customer service chap , Don , was extremely helpful !
Very impressed .

Never had an issue with any parts. Quick and efficient. Best quality.

This Company is absolutely amazing the customer service and advice is 2nd to none
I have been using for a few years now and i have never been disappointed or let down
Can’t praise enough A++++++

Fast delivery, excellent customer service and replacement when I complained about faulty part received.

Extremely helpful when my order didn’t arrive through no fault of their own.

I have had 6 purchase orders to date. I have been very impressed with the range of Beetle products on offer and their prices. The customer service has always been exceptional, giving me the confidence that I will be looked after if something goes wrong or there is an issue. Thanks for everything and keep up the great work.

Good product, great prompt service!

All products are great quality, all my items arrive thanks

Easy to order and exactly what I needed.
Many thanks
Terry