MISTR Reviews 

Mistr is great, he helps me to have accessible medications, in a good time.

I had ongoing delays with MISTR for prescription renewals, refills, and insurance updates. Each request often took several days, with back-and-forth between customer service and the pharmacy, and responses were inconsistent. I ran out of medication multiple times because refills were not processed on time. When I raised a complaint, the resolution offered was limited, and the issue was not resolved promptly. In contrast, switching to Freddie provided immediate access to my medication and more consistent support

Customer service is poor. Messages are responded by many different staff/support and are uncoordinated and poor quality.

Ease of access. On time, every time. Very responsive. Couldn't ask for more responsive and attentive care than that provided by Dr McCartney. Going on 5 years now and very pleased with Mistr.

Speed of service, response and delivery

My messages are responded in a timely manner. I also enjoy not having to deal with long lines with in-person testing (sometimes having to wait another day because of my busy schedule). The results take a little longer to receive due to mailing, but that’s expected.

Reliable , fast and professional service! Keep it up !

MISTR made it very easy for me to get prep and Doxy delivered quickly and easily the hardest part was writing my name on the labels that were already fixed to the test tubes lol, I like how they let you know what was going on every step of the way they could not have made the process any smoother or easier for me very happy!nb not exactly sure of the date I first contacted MISTR but I’m certain it was September of this year!

Great to have a company that cares about our health regardless of our income. Very dependable on delivering our meds. Easy to use.

Always fast. Always easy. With my insurance, my prep is free. I’ve been using it since May, and I’ve had no issues

I lost insurance and wanted to change to another provider for discounted or even free product. I chose mistr and they totally came through. In my experience everything was on time, great communication, great shipping & delivery. I would totally recommend this company.

Great customer support, informative and helpful

Mistr is committed to the sexual health and safety of the LGBTQ+ community, primarily, but you don't have to be part of our family to get protection; if you're sexually active, you need to protect yourself and your partner(s). We're all part of the human race, and not everyone who identifies as heterosexual is exclusively so, and you never know who your partner(s) are really sleeping with. Contact Mistr, today, just to be safe

The experience ended up giving me whatever I expected. The only thing that kept the review from being 5 stars is that the initial web meeting with the doctor was missed and had to be rescheduled.

I’ve been with Mistr for about 5 years now and the journey I’ve been on has been quite a ride. The tl;dr of it all is in the beginning it was great; awesome communication through the portal, email, and text. The service started falling off about a year ago (2024/25) and now they’re absolutely horrid to deal with.

Because I am trans (FtM), I have to be on Truvada and not Descovy. This last telehealth visit I confirmed with the doctor that I would be prescribed Truvada because of a paperwork issue that’s happened twice in the past with them sending the wrong prescription. The doctor assured me that I would be getting the correct medication. I then confirmed again while filling out paperwork through the portal that I would be taking Truvada, and again told I would be getting it. I come to find out now that they’re sending the wrong prescription to the pharmacy and now I have to go through a whole bunch more waiting for them to get their act together because of their own mistake. I have less than a weeks worth of meds left now and will be off them for however long they take to sort this issue out.

They also used to be way more proactive when having to fill out documents and set up appointments for renewing information, now you better have your own calendar reminders for things or you won’t get your meds in time.

I appreciate very much what they do for the community and especially with their insurance program assistance, but these consistent mistakes are making me look into other services. I don’t know what happened in the last year or two to make all this incredibly difficult, but it needs to go back before the whole of the community stops using their services.

Test vials come with the labels pre-attached making it impossible to write information on them. My first drugs were mailed to me with no issue. However, the second time Mistr contacted me saying my insurance wouldn’t cover their pharmacy and asked me to provide them with a different pharmacy so I did. I kept checking the pharmacy app to see when my medication was available and saw that they’ve been trying to contact the prescribing doctor. They suggested I contact the prescribing doctor. So I have sent I don’t know how many messages to Mistr asking them to resolve this issue. It is still unresolved. I have been without the medication for over two weeks now. Needless to say, I’m getting very frustrated. I’m going to seek another provider.

MISTR has been a literal life-saver for me! I did not have the insurance or ability to get PReP and MISTR made it a seamless process. The at home testing is certainly convenient, the regular dr visit call is non-judgement and the dr is easy to take with. Finally the access to PReP is the most incredible aspect. I didn’t even know where to “start” on my own.

heymistr.com makes getting PrEP simple, discreet, and stress-free. With at-home testing, free delivery, and an easy online process, it’s a trusted service that’s changing preventive care for the better.