MISTR Reviews 

Completely insane experience with dismissive and unresponsive doctors and customer service. I can’t even tell you what a waste of time this process has been

Overall good. Professional, Timely. Only issue is delays by USPS in returning quarterly test kits from East Coast to West Coast.

It’s been two full weeks since Mistr received my test kit, and I’ve gotten absolutely nothing in return. No results. No communication. No prescription. Just silence. For a company supposedly built to streamline access to PrEP, this is a pathetic failure. Imagine marketing yourself as a modern sexual health provider, then ghosting people on their HIV results. Offensive doesn’t even begin to cover it. Avoid this mess of a service.

This service is a great idea but lacks in execution. The doctor I was paired with is a decent practitioner and answered every question I had albeit as quickly a possible in order to move on to the next patient, I guess. The first three months went relatively but the first renewal absolutely went off the rails. I was doing the in-home testing and the samples got stuck in a USPS distribution center for over a week (clearly not the fault of Mistr) but then I was notified that the blood samples were insufficient. I can accept that this could have been my fault and not theirs and I repeated that test. I’ve now been waiting for two weeks to get the results. I have contacted their Customer Support team repeatedly and I have only been given vague answers and thanked for my patience, only I’m out of patience at this point. Save yourself the time and trouble and use a different service.

Service is fast and easy. Doing the lab work from home is very convenient. I always recommend to friends who complain about having to stop by the pharmacy.

I have been on prep for around 6 years.
When I was in ms my labs were a bit quicker
They have been processing my labs for over 14 days now.
What is the hold up??
I have never had it take this long.
I wonder if the labs are any good at this point. Maybe they should send me another kit.
I tried to contact them and they will not respond.
I can’t get my meds.
I don’t know what is going on.
Maybe it’s just me.
I was off prep for a while and now that
I have become sexually active agaiI wanted to get back on the meds.
I had a few bottles lying around and I ran out of them.
My sex life is pretty active. I’m thankful for their free service but I do wish it was a bit faster.
I know a t a dr’s office it doesn’t take that long to process labs.

MISTR is great. Very easy to maintain your service and are timely to get your medication. I personally use their in-person lab service to do my lab work and their partnership with lab quest is seamless.

The service seems simple enough at first glance until you actually use it. They took a whole month just to confirm lab results and get medication shipped out. Had to call customer support multiple times. If I hadn’t, it would have taken more months.

They will ship medication late causing lapse in treatment. Actually, they won’t even ship if you don’t call them and remind them to do it. Every single issue is preventable. But it seems they don’t have enough staff to actually cover the work. Nothing moves if you don’t push it. No joke you’ll be calling people to remind them to do their jobs. There is absolutely NO SENSE OF URGENCY. Every mistake they make will take weeks to correct. If you have other options, please use that instead. This service is the opposite of a frictionless process.

They’ve been my PrEP providers for a while. They make the process fast and easy.

Hey Mistr has offered an accessible avenue for medical care. The services have been satisfactory.

The service is great. All communication is clear and easy to understand. The doctors and staff that I have communicated with were very helpful. My screenings are scheduled with no issues. My medication is delivered on time. I recommend this service to everyone who needs to have this protective treatment.

I’ve been with this company for about 3 years now, absolutely love the professional and personal approach to men’s health. Would never go to another mail order company!

I've been with Mistr since 2021. I've been with Mistr for four years now, and I have no complaints. They've been attentive, punctual, and have resolved any issue with the pharmacy immediately. So, I'd like to take this opportunity to congratulate them and thank them for the excellent medication delivery service. Their doctors are professional, especially Dr. Patrick. The support staff, Dante and Fernando, are always kind and responsive. I have no complaints, only gratitude for them. Thank you, Mistr.

I’ve been with Mistr for 2 years now and It has been wonderful. Their results are accurate and had caught some STD which I was skeptical due to the time that takes to deliver the samples. I have no complaints. My medicine comes fast. They are very helpful, understanding and caring. I hope I can continue using them for a long time.

Communication was easy, direct and on time. Medication arrives as scheduled. The Doctors, are polite and very informative.

I love providing specimens at home instead of going to the lab, but I had to do the blood spot twice and both times it wasn’t perfect, so I had to go to the lab anyway. Be very careful when you’re doing the blood spot sample.

Convenient and always just works

Revolutionized the process to get simple preventatives without leaving your own house. Very simple and takes less time than the drive to a doctors office.

I’ve used MISTR for years - great service, no issues, highly recommend!

I honestly can't praise Mistr enough – they've completely transformed how I access PrEP (Pre-Exposure Prophylaxis), making what could be a complex process incredibly simple and stress-free. Every step of my journey with them has been nothing short of exceptional, discreet, and genuinely supportive. It's been two months and haven't encountered a single problem. Thanks Mistr!